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Great experience!! Can't ask for more.
In my experience, Netregistry has come a long way. They have simplified the process, made it quicker and every time I chat, my query is resolved in under 5 minutes. Well done to everyone working behind the scene to make our lives easier!!
Epitome of inconvenience
This is my second chat where the chat was completed without getting anything done. All I am looking for is to end my membership with Netregistry, but they've made it so incredibly hard to and I keep getting charged.
Worst company I have ever dealt with. I wish I read the other reviews earlier
I had net registry host my domain & build my website. After 6 weeks, I was delivered what can only be described as utter junk. The site didn’t function properly, 50% of the button/pages didn’t work. I contacted support and was constantly passed around to different departments… Nothing ever got fixed, they stopped returning my calls… One of the most horrific company experiences I’ve ever had.
Subsequently I went onto Upwork & found a website developer for 30% less in cost, he is amazing at what he does & is super responsive. If you’d like to see the comparison of the two sites, just ask & I’ll share the details.
The customer service representative told me the incoorect information, got my hopes up, and only to be let down.
I had to pretty much do their job for them when I question the information they were giving, as it didn't seem correct once I investigated.
Absolutely the worst service I have experienced with any provider
The site has been broken since moving from sub domain to primary domain which was done by the Net registry team. The move broke WordPress, supporting files, CSS and upload functions, all domains where updated during the move so this was an issue coming from the net registry team doing the framework move. I have been on their online help for the last 4 days, each day I am promised it will be resolved, and that they will personally follow up. Of course this did not happen. Site is still broken
Domainz is terrible
I received a notification in April of this year that my SSL Certificate for a site being hosted by Domainz was expiring so I went onto their console and renewed it that day. They gave me a confirmation of renewal and reference number on the console. A few days before the expiry I received another notification saying it was about to expire. After a total of 60 minutes on the phone I've discovered they had sent an approval email back in April to an email address they had created out of thin air hostmaster@,,,,,,,. Why they couldn't email me on th...e email address they used for all other communication? If I hadn't picked it up all of the backlinks I had set up to https would have bounced. When it happened to me last year it took weeks to get things working again.
I Needed help linking my domain name with my newly created website and got a bit stuck. I used the chat assistant and the tips and directions were easy to follow and most helpful and my website is now launched, thank you!
Very helpful service
I was paying an invoice on behalf of a management committee and I needed to change the payment from 1 year to 4 years. I was able to do this on line chatting very easily and in a timely fashion.
CRON JOB issues still exist after 2 weeks
For the second time now I have cron job emails not firing ... Last time I did nothing and it just started working (it took 2 weeks) now last week they stopped again... The communication in the incident is appalling. I have been on a chat 2 days in a row as I have no feedback. Rang last Thursday to get the case opened again .. gave ticket number,... Yesterday I found out ticket was not opened. This is Comical. So unprofessional ... Its made me write this review!
Love them, and they have a call centre for help based in Australia, amazing!
They were extremely helpful and the lady I spoke to was able to understand everything I said. She also was able to establish quickly where the issues were and then having the correct department get to work on fixing the problems quickly.
It was supposed to be simple
I tried to open my cpanel, but got a message to say "Your session has expired, please log in again.". Er , yes, Isn't that what I was trying to do.trying to do? Advice from chat: clear cache and history and log in again. What might that be in English, and why should I do that anyway? Sorry - my web-site is a tool, not something to take over my life. You announced, a few weeks ago, with great hoo-ha, how things were going to get mush better and much simpler. Well guess what - they haven't!
Email has been down 3 times in 7 days (twice for more than 1 whole day) and several times before that in less than a month. No one seems to want to provide an explanation. Each time the server is back up, it goes down again. I no longer feel confident they can provide the up-time they said they could.
Our website has been down for over 1 month. I have used the chat assistance twice and were guaranteed the matter would be sorted. This did not occur. The next time they sent me links with no explanations. Do not go with this company go elsewhere.
Dealing with Netregistry has been incredibly costly in time, energy and lost income
Netregistry offered very poor customer service for technical support with Microsoft 365 and had limited understanding of the potential options with the product. They incorrectly advised me to buy unnecessary licences for my other domains. It is a confidentiality concern with how they retain access and control of the Microsoft licences purchased through Netregistry and also make it difficult for clients to have admin privileges and any control of their own licences. At one point Netregistry deleted all my business email accounts which meant a lo...ss of all cloud based emails for several days. Netregistry could not even resolve all the issues themselves and directed me to Microsoft. In the end it was a much better option to buy licences directly from Microsoft who offer superior customer service and a cheaper service too. Microsoft will guide clients to make all changes to their account and are careful with confidentiality. Whereas Netregistry retain control and are not transparent, and this includes in purchasing, cancelling and billing. After many requests over a series of months Netregistry has not cancelled services I requested and even continued to bill my credit card without my authority. Expect to waste a lot of time, energy and money dealing with Netregistry. You will be on hold for long periods and people will not call back as promised. Do not expect to be able to speak with a manager, supervisor or team leader - they will never transfer you through or call you back.
What was once great, is now unbelievably bad
So you delegate your domain name to Netregistry, then purchase basic C-Panel hosting. You set up all your MX records to point to Microsoft365, you get the web page guy that is longer able to look after your web page to copy the page to Netregistry. All good. Until the terribly incompetent people at Netregistry terminate a trial of a C-Panel Premium service that you did not know you had, and all the work you put into the basic C-Panel hosting goes with it. No more email, no more web page, and these fools try to blame the customer. This is a bit...like cancelling your life insurance policy, and the clowns cancel your car and home insurance without telling you. Its been four days since this was reported to Netregistry, and the service is yet to be restored. The even have the hide to say that you have not paid for a hosting service when their own web page clearly shows payment and a invoice number. When I enquired if they could re-instate the zone records, I was told that we would be charged a fee. The former web page guy probably does not still have a copy of the web page, so unless Netregistry can restore the page, it's most likely gone forever. The incompetence of Netregistry is going to cause so much trouble and expense. The technical staff in the Philippines are there for lip service, they can't do much after hours. Such a shame. You people should be ashamed of yourselves. You have taken a great product and tipped it in the toilet. Four days later, despite phone calls and so much time wasted, still no resolution. Netregistry put the web page up for a day, then it dissapeared again. You just can't get anybody with the skill or power to resolve a simple problem. Their own system shows that a hosting service was paid for, and still they come back and insist that a hosting service must be purchased. DANGER, USE SOMEBODY ELSE THAT CARES ABOUT YOU, THE CUSTOMER.
Questions & Answers
wow! I literally just paid for my very first domain name in my life with Netregistry. As soon as I made the payment, I received an email for login details. I clicked on login button to use the provided Account Reference and Password and login. The button click took me to a login page where the first thing I see is: Your session has expired".
I cannot even login. It makes me wonder and worried. Have I picked a good provider?!! should I buy hosting as well? Or just keep the domain name and get other products from other providers? The reviews are scary. I can see people have been complaining about their emails or websites being down for days. Netregistry better have compensated them for the loss due to website/email down time. Just wow!
I am sorry to hear that the login link failed to work !
Have you been able to contact our customer support team via phone or live chat?
I am also happy to look into this fi you can provide the domain name?
What does ... An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 126.96.36.199 (188.8.131.52:587), connect error 10060 mean? Trying to get help from NetReg but to no avail. Unable to send emails at this time
I would like to assist you with your email issue, can you please provide me with your domain name and a support case.
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
$19.50 gets the details (including the home addresses) of all office bearers :)
Registered Post starts at $5.20 (with proof of delivery & $100 compensation limit) :))
Very effective and provides proof of delivery by a third party.
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