- Verified customer
They gave me some great advice - Purchase another CPanel Premium Hosting - so I did but not with them!
I had several websites hosted on the one CPanel Premium plan. But they all fell by the wayside except one, which I wanted to keep, but it was a subdomain and taking 45 seconds to load. I contacted support to lift the subdomain to be the CPanel Premium (main site). I was told this could not be done and that I had to purchase another hosting plan and move the subdomain onto that CPanel plan. Great Advice. They wanted me to have 2 plans running concurrently to do a migration in order to run one web site. Mmmm .... When I looked at the Netreg...istry reviews I understood why my site was taking so long to load. My decision - Go to a new host provider with great reviews and shut down my Netregistry plan - only 2 months left anyway! And my new Host is less than half the cost! Thanks Netregistry for the great advice! - it certainly is the best solution for me!
For the love of god. Don't give them your business.
I have had the pleasure of dealing with this mob twice and both times it was an absolutely horrible experience. Not only are they horrendously overpriced, they are intentionally misleading and their customer service is atrocious. They don't advertise the bandwith supplied on their hosting so you will get stung when your website barely functions. Then when you contact customer support they will tell you too bad. Currently in the process of going through my bank to try and get my money back after the auto-deducted my account and refuse to cancel the service before the new term had even started.
Netregistry doesn’t even deserve ONE star.
Truly APPALLING customer service at a time when people’s livelihoods are on the line. Try ANY OTHER service provider. Disgusting, money grabbing thieves. Have attempted MULTIPLE TIMES to resolve my issues and am simply consistently ignored. A disgrace.
They will steal your MONEY
I registered a domain name 12 months ago with them, I have never logged into their website otherwise or used the domain name, it was parked for 12 months, and they recently Auto-Reniewed my domain not for 12 months but for 2 years at a cost of $47 .. I didnt even authorize the payment. Now I asked for a refund, because I never asked it to be renewed (let alone for 24 months) .. They refuse to give me a refund, and said they sent me emails about it renewing.. but that is not right, most hosts send you an invoice and you pay it online using your credit card.. these guys just sent me a Receipt of payment ..
Poor service, missing emails, they never get back to your support requests.
I lost dozens of emails from my business inbox recently. when I contacted support, a person who suggested I "accidentally deleted them all". Of course, I then must have accidentally gone into my deleted items and deleted them from there too. I logged a support ticket for a back up and was advised the ticket had been received. 3 weeks and several emails later, I had heard not one word from them. Not a single email response when I emailed them, nothing. I estimate to have lost approx. $5k in business thanks to these incompetent tools. Don't put y...ourself through it, you're basically paying them to sit there and do nothing all day. UPDATE - Netregistry was offered the opportunity to see this review and respond to it prior to it being published which they took up immediately. Upon giving them the requested information, 6 days later I had heard nothing back, and once again, had to follow up. Upon follow up, they requested more time to look into it. 2 weeks later, the best they could offer me was a 3 month extension on my Office 365 subscription, as if that were compensation for the thousands of dollars of lost income. Don't get involved with them. Their interest is in your money, not in offering you a sound business tool. UPDATE - Following publishing this, I was contacted a third time by a customer advocacy representative from Netregistry on 17 March 2020 saying they would like to review the compensation they are offering me for this. I provided them with the relevant details, and as of today, 26 March 2020, have not heard one word further from them. Just when I thought they couldn't get any worse.
Our business has lost months of emails for all staff emails that have just disappeared from our accounts and are still not back! Along with syncing errors over the weekend so no emails for 2 days! After being advised after the fact of a server upgrade with no notice at all this was happening untill we called for assistance.
Our business relies heavely on emails and has lost important client emails, documents , accounts, meetings etc, other business activities.
This is just not acceptable!
We cannot run a realestate business much longer like this. We need our lost emails back asap and confidence in a provider! as this is incredibly stressful and complaints are already coming through!
Website will not update after 12 days of inaction by Netregistry
On 5.3.20 I reported that I could not publish updates on my webpage. The following day they said it was fixed. It was not. I have been updating the support request daily. I am up to about 14. I have emailed and had online chats. Nothing has been done. No indication when or even if the problem will be resolved. Either their product is terribly defective, or they have insufficient technical staff, or they lack the competence to fix problems. In the past I have had problems with publishing but they have been resolved within a day or so. Maybe there is a lack of resolve to fix things.
Lost emails and emails not synching
The 200+ emails that have disappeared from our email addresses are still not back and two of the three times I’ve run and sat in 15+ cues, I've been promised twice this would be resolved. We are getting error messages and emails literally come and go and then come back again. I have spent hours on the phone and chats and I am no better off.
My business has lost important emails about meetings we have on, clients we are supposed to meet and other business activities. It is insanely hard out there for businesses with the current economic client...as is let alone your ’trusted’ server advising you of a change of email server via an email address that is affected by this change and then to not be able to resolve this issue for days and days. Not to mention the hours and hours and hours of time I have spent on the phone and chat that takes me away from trying to ensure my business survives these times. We have dozens of domains with NR, hosting, and so on, I’ve been with NetRegistry since it was ‘Cheap Domains’, but I simply cannot run my business much longer like this. We need our lost emails to finally ’stick’ in our email, for our emails to synch properly, and we need confidence in the server. This is incredibly stressful and time-consuming, I need to be spending time on my business, not on getting an email client to work.
Rubbish. Absolutely Slow to load website. Really bad customer service. DO NOT USE THEM.
I have been using Netregistry for over 7 years for my 2 websites. 7 Years ago, they were pretty good and had no issues. But over the last 2 years, nothing but trouble.
My websites would be extremly slow to load, and internal webpages very slow to load. I even completly removed my website & reloaded it fresh, with the same issues. The servers they use are obviously really bad, and unable to cope with any traffic load.
The last straw for me was just in the last week. (March2020) They migrated my CPANEL to another server (Without contacting m...
- Verified customer
Good at taking funds, Poor Customer relations
Moved away from them over a year ago. 12.05am this morning received an Invoice for a subscription service that I did not know I had. Logged on to their console and at first could not find any thing relevant. Then discovered a subscription of, if my domain name became available they would notify me. Hello. Usually they would send a reminder of an upcoming due payment. Not this time. I could not locate any way to cancel the subscription and had to call them on the phone for assistance at 12.29 am. The operator guided me through the maze to locate...the cancellation section. I asked, As we are 30 minutes into a 12 month service could I have a refund. And was told Sorry No Refunds. Never again would I consider Netregistry. All transactions In my mind should be win-win, Everybody is happy. Takers at another's expense. Does not equate to a good service provider.
terrible Tech Support and Customer Service
My Cpanel web hosting was moved november last year and it has been down 3 times since. This means I have no reliable email or website for several days while it's eventually fixed. I am on hold for at last 40 minutes everytime I call them which is several times each time it is broken. they have never called me back even though several technicians have said they would. this company essentially lies and steals
Netregistry hosting is awful. Servers seems to be continually down
I've had my new site on Netregistry hosting for nearly a year and it is increasingly poor. We've spent days not being able to update the site -- and clients not even being able to see the site -- because the Netregistry servers are not responding. Just awful experience. We've lost traffic and business every day.
Further, I've just been on hold for 40 minutes trying to talk to them. Got the call centre who said they would 'put me on hold for a minute while they check the problem'-- and then just disconnected me.
- Verified customer
Mostly OK, but...
My little website and online weather station were being hosted by Netregistry since 2015. Mostly there were not many problems until recently when their system started randomly rejecting all attempts to FTP data to my website. Their initial support response wasted some of my time looking for non-existent problems at my end. Next after I told them the fault was still there, the problems suddenly stopped for over a week without me changing anything (or them telling me anything). I updated my support ticket with this information but got no reply. T...hen all the problems came back. Their absense of keeping me up to date finally drove me to try out FastComet. Their people are so professional and their system works so well that I've moved everything over to them. Sorry NetRegistry, but keeping your customers informed when there are problems really is important.
Questions & Answers
What does ... An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 18.104.22.168 (22.214.171.124:587), connect error 10060 mean? Trying to get help from NetReg but to no avail. Unable to send emails at this time
Customer Advocacy ..Netregistry
I would like to assist you with your email issue, can you please provide me with your domain name and a support case.
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
how do I edit my review?
Customer Advocacy ..Netregistry
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