Netregistry
- ✓ Verified company
1,073 reviews · Statistics
Basically scammers
Unfortunately got deceived last year into thinking that they were my website hosters and paid for a 4 year registration. Have now received an email to say that the credit card on my account will expire soon and I'll need to renew. They do not host my website. They are listed under 15 different business names with the ACCC.
Would give zero stars if possible!
Still waiting on a refund of $702 for a website we never received.
Customer service was appalling and I was told that the man in charge of our account was sacked because of his actions and I was also told that he actually deleted emails so that his actions would not be found.
I would tell anyone who listens not to spend a cent with this company.
And clearly you never get your money back!
Hi Life In Camelot,
Thanks for leaving this honest review.
... Read more I’m sorry to hear about this experience. I will have this investigated to understand what happened and follow up on that refund. Can you please send me your domain name and/or case number or account reference? I can then find all relevant account and case information to investigate this matter. Thank you, Kevin - Customer AdvocacyHi Kevin,
I immediately responded to your message the other week, and I find it interesting that I haven't received any further response from you at all.
However, considering the dreadful treatment we
Hi, Genevieve.
I am very sorry you have not received an update about this matter.
... Read more There is an active case on our end and we are following up with our digital services team so that we can gather the necessary historic data to submit this refund. I will make sure you receive an update within 24 hours to the email on your account. I will also message you privately via Product Review, when we have emailed you, to make sure nothing is missed. Again, I am sorry you haven’t heard from us. We are working on this and will update you in 24 hours. Thank you, Kevin - Customer Advocacy
Good Service
Helpful when ever you call for support and very friendly.
Waste of Money
Engaged Netregistry to build me a Website. Waste of money.
I had to literally give them, almost word for word the content.
What am I paying for? I hired myself and they uploaded what I gave them.
After multiple payments amounting to over 3900 and a 12month min subscription of 310 per month.
I had no improvement in sales.
Turns out they OUTSOURCED the whole thing.
But I found in Melbourne a website guy trustworthy CreativeBusinessMarketing that wrote a website from scratch including SEO ing and now have new customers calling me everyday.
Hi Daz,
Thank you for taking the time to provide this feedback and I would like to apologise for your recent experience. If you would like me to look further into your case to see if there is any ou
... Read moretstanding concerns to address, please confirm your domain and/or support case number.
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Unprofessional and no integrity
They are so unprofessional! They havent follow the Act many times. Eg. They regularly avoid communicating with my proxy despite me nominating her as my proxy and she is also on the committee. They charge for mediation yet they didnt attend. They delayed our AGM yet managed to set their own general meeting to extend their contract despite 4/8 owners requesting an AGM and motion to change companies. So many more examples! I would never choose STM.
Hi Terri,
Thank you for taking the time to provide your feedback.
... Read more We were sorry to hear about your recent experience. I will reach out via DM to grab some account information to further investigate with the appropriate team/s. Kind Regards, Netregistry - Customer Advocacy
Different name, same dodgy service
Just got an email from Webcentral (nee Netregistry) today (060922) stating that my domain name is about to expire in 30 days on 050822. Click the "renew now" button otherwise I will lose the domain name. If you are going to scam people, at least get the dates right.
1. I don't have my domain name through you and NEVER EVER would either.
2. My domain doesn't expire for another 3 years
3. I don't have an account with you
They have changed the name but it is still the same old Netregistry we have grown to loath from rubbish service to dipping the
Hi Woodsta,
We are aware of a scam email, claiming to be from Webcentral, telling people their domain is due to expire.
... Read more This email is not sent from Webcentral. We advise anyone who receives an email claiming to be from Webcentral to check the sent address – emails, about your domain and services, sent by Webcentral will have our domain after the @ symbol (such as support@webcentral.com.au). These scam emails are being sent from addresses not related to Webcentral. We also advise anyone who receives this email to double check their domain with their registrar (whether it is Webcentral or another provider) to confirm the domain's expiry date – like you did. Webcentral customers can also find all service-related emails we send them, in their Webcentral account in the Notifications tab. We have updated our known scams article and our security team has been advised of this scam. https://support.webcentral.au/s/article/Known-Scams Thank you for taking the time to bring this to our attention. If you or anyone has questions about this, please contact us and we’d be happy to help - https://www.webcentral.au/forms/ticket/ Thank you, Kevin - Customer Advocacy
Setting up emails
I can never set up my email on a new computer or android phone. Its always a hastle.
Hi fwsoro,
Thank you for taking the time to leave this review.
... Read more We have some guides that may help you set up your email. I've included them below, for each of our email services. cPanel or Cloud emails: https://support.webcentral.au/s/article/Email-setup-tutorial Microsoft emails: https://support.webcentral.au/s/article/Email-Setup-Microsoft-365 Professional Email: https://support.webcentral.com.au/s/article/How-to-add-your-Professional-Email-account-to-your-device Our customer care team are also available to assist – you can give us a call, lodge a support enquiry, or chat with us online. https://www.webcentral.au/contact-us/ If you have any more feedback about your experience, we’d love to hear it - we are always looking to improve our services and make things as easy for our customers as possible. You can leave feedback via our feedback form. https://www.webcentral.au/forms/feedback/ Thank you, Kevin - Customer Advocacy
Scam artist
Will charge you money on auto renews you never agree too. Hid the renew so you don't even realise. Reason there is 700+ bad reviews. Do not use this company.
Hi Andrew,
Thank you for taking the time to leave this feedback.
... Read more I'd just like to clarify a few points below, so we can assist you. When it comes to domain auto-renewals, it can be enabled during the purchase of a domain (by ticking the box during checkout) and can be turned off at any point in your Webcentral/Netregistry account: https://support.webcentral.com.au/s/article/Domain-auto-renewals We also send an email to the primary email address in your account alerting you to upcoming domain renewals. If auto-renew is turned on, the second renewal warning email will specifically state that the domain will be automatically renewed on a certain date. I’d be happy to investigate this to make sure the auto-renewal warning emails were sent to you and that auto-renewal was turned on. If I discover this was not the case, I will refund you the amount immediately. Please submit a feedback form so we, in the advocacy team, can investigate: https://www.webcentral.au/forms/feedback/ Thank you, Kevin - Customer Advocacy
What a nightmare!!!
Feeling very ripped off. Just got $51.95 taken out of our account for a domain name we haven't even used for 2 years and would not have renewed had we known. When we questioned them apparently we had "auto renew" on. News to us. We've been told auto renew is now off and we have requested to close the account. Hopefully that happens. Not happy at all!
After I posted this review someone from Netregistry sent me a private message offering to help. However, after a couple of emails back and forth the accounts department still refuse to refund our $51.95 . They could - they just won't.
Hello
Thank you for taking the time to leave this feedback and I would like to apologize for the experience you have had. I have sent you a direct message to see what I can do to turn this experience around.
... Read more Customer Advocacy LyYour accounts department have been no help whatsoever.
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Pathetic
I have had to deal with this business for way too many years now. Don't not use them. I have been billed for domains I do not legally own (requires ABN) and told the charge is correct when challenged, looking to take it to ACCC. They keep showing other people's credit cards on my account (total PCI compliance failure).
Hi Zane,
I am very sorry to hear about your experience with Netregistry. This is definitely not the level of care we aim to provide to our customers and I would like to see where I can help. I have s
... Read moreent you a direct message to confirm any details and to address any outstanding concerns.
Nightmare of an organisation
I had a reservation on a domain name for $9.95 / yearly and didn’t want to continue the yearly reservation, I let the account lapse as couldn’t cancel it- so termination request came… brilliant… well not so.. below is word for word on what I received—- you have been warned, go to Ventra not these clowns,
You currently have an outstanding invoice with Netregistry Pty Ltd. Your services have been suspended and inoperable for no less than 7 days. Due to non-payment your services have now been suspended. Please settle the invoice to resume the ser
... Read morevices. Netregistry has used reasonable commercial effort to notify you as to this matter, including but not limited to two (2) emails and two (2) phone contacts. Failure to pay the invoice could result in your debt being passed to our collections partner, Dun & Bradstreet. As part of the process of handing the debt to them, your account at Netregistry will be terminated, and all data removed from our servers. Please note that all email data deleted is non-recoverable and is permanently lost. Hosting data can be recovered for a short period after the cancellation; however this recovery incurs a fee of $150.00. If the material is non-recoverable, Netregistry is, as per the Terms and Conditions, not liable for the loss of data. Debt passed to our collections partner, as per the Netregistry Terms and Conditions, will incur a collections levy which is presently calculated as 20% of the total debt value, and excludes additional court costs should the debt be pursued through the court system.Hi Daniel,
Thank you for reaching out to support.
... Read more I have sent a direct message to confirm your details and to assist with further investigation. Kind Regards, Karleigh
Omg How hard is it to bill someone
So my service was suspended for non-payment. Billing details were correct and funds were available. Cool, thanks for leaving me without service. Oddly enough I have used them before and have had a few similar billing errors occur in the past. Really don't have the time to fix their errors. Cancelled service, never again.
Hi Paul,
I would like to apologise for the confusion. I can see the cancellation request summited and I have pushed that request through now. I would like to thank you for taking the time to share y
... Read moreour experience and if there is anything else I can assist with, please let me know.Find out how Netregistry compares to other Services
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Disaster payment
Netregistry payment services are a total disaster. Paid the renewal of my two websites privacy services on 7th August(8days ago!), and despite my bank account being debited, when I logged into their console today(8days after my payment), it says that I still need to pay for renewals! That’s not all, they have debited 3 times the same amount instead of 2! For those who don’t know, the activity of Netregistry is fully online services, therefore you would thought their own online payment services are up to scratch, wouldn’t you?
Hi Simon,
Thank you for taking the time to provide this feedback and I would like to apologise for your experience. I would like to have a look at your case to see where I am able to assist. I have sent you a direct message for more information.
... Read more Kind Regards, KarleighHi Karleigh, after 3weeks and multiple email exchange, I finally got refund of wrongly debited charges. Also, I can report that phone customer service product and services explanations are not consistent with email customer service ones.
If I could give a 0 I would
Absolutely terrible customer service! I have been trying to sort out issues with my account for over 3 days and still no resolution. My email has been suspended and unless I pay for a early subscription they will not reactivate it. Mind you the early subscription amount of $109.45 is showing as pending from my account from Netregistry. In the meantime I could be loosing business as we speak because I can’t get to my emails. They cancelled my domain name (even though I was paid up for 2 years and have only had it for 1 year) and can not give me a reason why this happened. If I had not checked, I would not have known. I am so stressed and they are not helping me at all!
Hi,
Thank you for taking the time to leave this feedback and I would like to apologise for the experience you have had. I would like to see what I can do to turn this experience around. I have sent you a direct message to confirm your details.
... Read more Kind Regards, Karleigh
Worse company I've dealt with
Poorly trained staff who provide false information and don't follow through on what they promise, which cause loss and damages the small Australian business. Look at all the one-star reviews, this is the real feedback of your company, and management needs to have an honest review on how you've viewed int the marketplace.
Hi Marty,
Thank you for taking the time to provide this feedback and I would like to apologise for the experience you have had with Netregistry. I would like to take a look at your case to see if th
... Read moreere is anything I can assist with. I would also like to review this case to identify the areas of opportunity and improvement for our care teams. If possible, please confirm your domain and/or support case number.Hi Karleigh,
Thank you, I would really appreciate some help on this matter, as the way the support team has operated is very poor.
... Read more Thank you MartyQuestions & Answers
wow! I literally just paid for my very first domain name in my life with Netregistry. As soon as I made the payment, I received an email for login details. I clicked on login button to use the provided Account Reference and Password and login. The button click took me to a login page where the first thing I see is: Your session has expired".
I cannot even login. It makes me wonder and worried. Have I picked a good provider?!! should I buy hosting as well? Or just keep the domain name and get other products from other providers? The reviews are scary. I can see people have been complaining about their emails or websites being down for days. Netregistry better have compensated them for the loss due to website/email down time. Just wow!
Hi FaRa,
I am sorry to hear that the login link failed to work !
Have you been able to contact our customer support team via phone or live chat?
I am also happy to look into this fi you can provide the domain name?
Thanks
Stef
What does ... An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 54.79.2.104 (54.79.2.104:587), connect error 10060 mean? Trying to get help from NetReg but to no avail. Unable to send emails at this time
Hi Peter,
I would like to assist you with your email issue, can you please provide me with your domain name and a support case.
Thanks
Stefanie
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
$19.50 gets the details (including the home addresses) of all office bearers :)
Registered Post starts at $5.20 (with proof of delivery & $100 compensation limit) :))
Very effective and provides proof of delivery by a third party.
If anyone wants to join a joint claim against this company please reply here and lets get a law suit happening!
They couldn't care less. They know their company is bad, that's their business model: they screw every customer they can and hope they don't leave. Same with Melbourne IT (both brands are part of the same group). Once good, now amongst the most hated brands in Australia. At least their share price is in the toilet https://www.asx.com.au/asx/share-price-research/company/ARQ I just hope the board and execs personally feel bad knowing their business model is so awful, but that's probably hoping for too much.
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Hi Canoe Adventures,
I’ll need to investigate this matter to know what you were charged for and what services you have with us. We can then work with you to determine what you need and cancel anythin
... Read moreg else. We offer numerous services such as domain name registrations, website hosting, email hosting, digital marketing, security services and more – so, you may still have an active service with us.