Reviewer Photos & Videos
Been paying for a Microsoft account for 12months that was never provisioned
Paying for a service for over 12 months to find out that the Microsoft account was never provisioned from day 1. While recognising this was a mistake and this happens I asked for a refund since the account was never provisioned. Only to be told we don't have a department that can help you with refunds!
I have been with this organisation - in its various guises - for in excess of 20 years. While the product itself has been broadly satisfactory, I have in the past experienced a great deal of indifference from customer service. I have been given wrong information. I have been treated in a very high handed manner and addressed as if I was a moron. I have experienced very much extended wait times on the phone and slightly lesser times with online chat. But my last 2 experiences (in 2020 and today) have been more than satisfactory. I have encountered a genuine concern and level of politeness unknown previously. And very prompt answering of call and action. Keep it up!
Customer service is really terrible
There products are reasonably priced and really helpful before payments has been made.
Then their sales department don't give correct information just say what is required for a sale. And then it takes 10 days to get a refund for bad information.
Customer service / issues with the service take a long time to sort out. Current I'm at 3 months and still no resolve in site.
Charge customer ahead of their notified date
Netregistry charged our web name renewal before the date they notified us they will charge, and refused to refund since we want to cancel the internet name registration. Also why they auto charge customers more than one month before the internet name registration expires ?
Information flow & issue resolution
Telephone contact was followed up with email to keep appraised. Resolution was achieved with a smooth progressive process. Representatives kept the information flowing to reduce the waiting time & guesswork. Information supply was reassuring
Ordinary at vwery best
There seems to be a systemic inability by technical people to quickly read the nature of a problem and guide the poor punter through it. Too many attempts to resolve issues, which appeared to be trail and error, and hence wasting a lot of my time.
I have been severely effect by email cutting in and out
Our office relies on emails to function and over the past few months it has dropped out for days, I have been online and received bad support and another full day of not being able to send emails. Our clients are being let down because of our email issues.
No support and no help, just ignored by netregistry.
Effectiveness of service
The service is uncomplicated and most effective. It's also useful to have a series of reminders about the due date for renewal.
When the transaction is being performed records are sourced quickly and there's no stress to the customer therefore.
Will Not Cancel Fraudulent Domain Names From My Account
I found on 02/02 that 3 domain names were registered to my account. I did not order these. NETREGISTRY refuse to cancel these - changing rules each time I speak to them. I don't really care about the $150 it has cost me, I just want these domain names removed from my account!
Unbelievably (build it for you) bad service, slow 14 weeks basic website and still didn't finish, still charged me.
Chose to spend $100 per month on web design (do it for you) and hosting, unfortunately they never did it for me, a promised 2 weeks turned into 14 weeks and possibly longer because i stopped the whole process in the end, due to no fault of my own! They were still charging me for a service i was not recieving, they even charged me for a month after I wanted out. Incredibly poor service, in the end I built my website that I am happy with through Wix in less than a day. Please don't use Netregistry!!
Extremely poor service, constant lies from support team about communication and the illegal & misleading payment charges
Extremely poor service, constant lies from support team about communication and the illegal and misleading payment actions of Netregistry. Purchased Domain Privacy, this was automatically set to auto renew, there is no ability to turn this off in the portal. When purchasing this product there is no mention of this and the term and conditions do not state this either.
Charged for a domain I didn't register for
I've been a loyal Netregistry customer for 20+ years. Multiple domains registered and positive referrals made over the years. This year when I came to re-register one of those 20+ year old domains it somehow also registered a co.nz domain. Only found out about it when the paid receipt came through email and my CC charged. Multiple emails, escalations and phone calls to get that refunded and removed only to be told that it's bad luck because the 'third party' has already been paid, or it is 'under consideration'. Reading other comments here and ...my experience it looks like we are being duped by the 'new' Netregistry. What to do? Well, Netregistry could take care of a loyal customer otherwise the customer goes elsewhere, leaves a negative review and then sends a complaint to Fair Trading and notifies Choice Magazine of their experience. Doing nothing means nothing changes.
Questions & Answers
wow! I literally just paid for my very first domain name in my life with Netregistry. As soon as I made the payment, I received an email for login details. I clicked on login button to use the provided Account Reference and Password and login. The button click took me to a login page where the first thing I see is: Your session has expired".
I cannot even login. It makes me wonder and worried. Have I picked a good provider?!! should I buy hosting as well? Or just keep the domain name and get other products from other providers? The reviews are scary. I can see people have been complaining about their emails or websites being down for days. Netregistry better have compensated them for the loss due to website/email down time. Just wow!
I am sorry to hear that the login link failed to work !
Have you been able to contact our customer support team via phone or live chat?
I am also happy to look into this fi you can provide the domain name?
What does ... An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 188.8.131.52 (184.108.40.206:587), connect error 10060 mean? Trying to get help from NetReg but to no avail. Unable to send emails at this time
I would like to assist you with your email issue, can you please provide me with your domain name and a support case.
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
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