Email not working, no customer service
Have been with net registry for 8 years and no issues up till now. Email has been down for two weeks, multiple calls and tickets raised. No one seems to be able to fix or communicate. Looking for alternates as business is losing money as we cant email customers
- Verified customer
Just wanted a .au domain, but they kept calling trying to sell extra services
I just wanted to register a domain name nothing more. But soon after they bombarded me with calls and messages saying I needed to ring them back. I though something was wrong with my domain registration but it turns out they just wanted to waste my time trying to sell me services I never wanted from them.
Today (months later) they sent me an email asking me to rate the sales agent. Honestly your customers are not a resource to be exploited. if I wanted anything other than a domain name I would have asked. Rather than rate the agent I decided to come here and rate them instead.
Netregistry is the world provider in the world!!! Terrible service and everything is down.
All my hosted domains are down
I have rang countless times... Que is so long...
I have no idea what is wrong... reading this messages I can see that everyone is in the same boat.
Please call me on 0421 790 127 if you are having the same problem.
Beware! This is not a professional hosting company
We have been hosting with these guys for close to 10 years and we have a web site which we spent a lot of money promoting via SEO. We also have a mission
critical Support portal via their cpanel app, that we have spent a lot of time in setting up and which we get a lot of business via. We also use Wordpress via their cpanel for blogs and case studies.
Suddenly last Friday our website and all our related apps display "Account Suspended". After an hour (not exaggerating) on the support line an agent picks up and tells us our website was moved to ...
Poor transition of servers
Like others, been with Netreg over ten years and all was excellent albeit slight issues with install of SSL certs each year. Now it is a disaster. No emails, no online stores. Been off since Dec 2 when they upgraded their cpanel servers and no-one seems to be able to fix it. Contacted them everyday for updates and I have to start at square one each time. So much for their guaranteed 99.99% uptime.
no email, just got web sites back
I have been a customer of netregistry for more than 10 years, we host multiple websites and email (all our own). On Thursday my emails stopped working and next the websites all went down. I tried the online help chat service and have had three attempts at sorting it out. On the third attempt, the operator changed the name servers and said that it would then take 2-4 hours to get back on line. The websites came back up but no email still (Sunday). I have tried calling and the chat support service neither of which I can get through to. The Cpanel...system that checks email path says that there is a major issue (DKIM record) on all of our email addresses which can only be resolved by the name server administrator. Sadly, it seems that noone can resolve this issue without my intervention even though it was their fault in the first place. I can only intervene if I can contact them which to day has been impossible. I am now looking at alternative hosting companies who hopefully will have local and competent support.
After 10+ years with NetRegistry I'm done
I was informed that my sites would moved to a new server in late November. They assured me in an email that nothing would be disrupted as my domains and hosting were all in one place, but hoo boy were they wrong....all my sites and emails went down.
They were able to get my sites back up, but 2 weeks on I'm still having email issues. I can't get through to tech support due to the insane backlogs (48th in the queue? I didn't even bother), no one has responded to my emails, it's almost impossible to get hold of an agent via live chat, and when I...
No Wordpress access but hitting I'm hosting resources limits??!!
I signed up to have an e-commerce site built a few years ago and the process went pretty smoothly, unfortunately since the site was handed over I have not been able to properly access my Wordpress dashboard and since employing a web designer locally to help with my issues it has come to light that my page is really slow... I mean REALLY SLOW!
when reported to the support desk I was advised that it I had hit my hosting limits, well how's that? I can't get into it!! it has barely been changed and I can't get it checked from the wp dashboard beca...
Do NOT use Netregistry !!!!!
3 weeks of email DRAMA still with no resolution in sight. I have spent about 6 hours on the phone with them in past 20 days about 5.5 hours sitting in the queue. Moved our server with no explanation. No one that answers the phone knows what is happening and spends most of their time empathizing with me. Avoid at all costs
I too was on the phone to Netreg for 1 hour and 28 minutes as suddenly my emails to my business address were not coming through and emails from my website contact form were not coming through. It has lost me work and wasted hours of time trying to fix it - mainly myself. There was no explanation that Netreg were going through a transition, I eventually worked out I was not alone in this dilemma. The phone contact after a half-hour wait, also put me on hold multiple times for lengthy periods as they clearly had no idea how to respond and no reco...rd of an email address I have paid them to host for years. No offer of compensation, no explanation or acknowledgment for causing the palaver. The web contact form is still not working some days later. This is unacceptable and unreliable and my business cannot afford it. I have lost confidence and am searching for another server.
No responses, email and website down for over a week... ridiculous
Our web designer has contacted them on multiple occassions, been told garbage about what has happened and when to expect a fix. Exactly the same issues like many here by the looks. No email or website means we have no new business coming!
- Verified customer
I will be calling Consumer Affairs!!!
I had my e-commerce site hosted by them, then I purchased a 2 year website plan to build a new site which comes with 2 years free hosting. The website took 2 years to complete (which was mostly my fault due to bad health) but then they claim I dont get 2 years hosting when I was paying for the existing sites hosting the whole time. No expiry date on the contract and when I said Im not paying hosting on the new site for 2 yrs as per the contract they shut my website down and ruined my online store. $3096 out of pocket and no website not to menti...on the hundreds of hours in labor cost to do our own content. I want a refund or Ill take it to court for the wages bill as well. VERY clear contract Im my favor. TERRIBLE company and nobody wants to discuss this!
What a Mess this once Quality Company has Become!
I have two businesses hosted on "Net Registry" for over 10 years. I was recently advised they were moving my existing Cpanel account to a new server. Only one website in 8 is still operational and I'm 31st in the queue to talk to someone from their overseas help center. Two weeks to Xmas thanks guys (websites down for over a week I now realise with the rude "your account has been suspended replacement webpage" which Netregistry inserted made gooogle who crawled mark them as not mobile ready ...I will have to wait to after Christmas... you've ...lost me jobs. They actually sent me an email saying it all transferred ok. Looks like I'll have to find an alternate hosting provider. Oh I'm now 27 in the queue I must be one of the many clients with complaints! (update it took over 60 minutes to talk to someone) and the fix was so easy but I had to do it... the DNS name server (all webnames bought and Hosted with them) didn't update ....These guys must have been bought out ...avoid they are in decline!!
Has become the worst host ever!
I have worked with numerous websites hosted with Net Registry over many years but have found them to be absolutely shocking lately. One of my client's websites takes between 30 seconds and 1 minute just to get a response from the server (the page loads quite quickly after that).
Support continually send me links to GT Metrix results pages which seem okay but when I re-run the test I get "Analysis Error. An error occurred fetching the page: read timeout".
Support also tell me to get in contact with my web developer and get them to fix the we...bsite as it is a website issue, not their servers... I am a web developer and have setup and maintained servers for years... I am now refusing to work on anyone's site that is hosted with Net Registry due to the amount of my time wasted that I cannot possibly bill my clients for... after all, it's not their fault someone else put them onto a dodgy web host! If anyone would like a migration away from these people please contact me and I will be more than happy to help!
Terrible service !
I have been with Netregistry for a long time but since the customer service has moved offshore it's become a nightmare to contact them. I just spent over an hour on hold to ask a simple question. While I was waiting I was reading all the negative reviews and discovered VentraIP. Located in Australia and with Australian customer service reps. My call went straight through and I purchased what I was looking for in less than 2 minutes.
This is how Netregistry used to be sadly. Now they will migrate everything over for me !
Time is money and I can't afford to sit on the phone waiting.
Going to VentraIP. Now
STAY AWAY FROM THEM
Purchased a SSL certificate from NETREGISTRY, was told by customer service that Netregistry can assist in installing the SSL, just simply email them with the subject "PLEASE ASSIST WITH INSTALLING SSL" I did that, but NO HELP at all. I made several phone calls, emails and live chats, but still no help. I went to VENTRAIP and they installed in on my website in 5 minutes. I have asked for my $199 back several times, and are not prepared to give me a refund, then offered $99, I am taking this up further to ensure I get my $199 back in full. I honestly recommend to stay away from them, go to VentraIP.
Would not recommend. Save yourself the pain.
I've had issues with Netregistry for over a year!
My most recent unresolved issue:
1. Unable to sent emails to my customers that have hotmail accounts - it's been 5 days now and still no word from NR
2. They want to charge me $150 to retrieve emails accidentally deleted from the server
I wouldn't mind paying if it was reasonable and the service was better and they had a better product. Reaching my website also takes 10 - 16 seconds, which they are not willing to help me with even though I've had errors that state that it's a server issue and not my website.
Anyways, lame! Go with ventraip instead (i'm about to switch)
Absolutely appalling web hosting and service.
I've been a web developer for 22 years now and I have never dealt with a bigger bunch of CLOWNS in the industry. I have been trying to get permissions changed for a server so that a simple WordPress site can have updates run on plugins and WP version, but their server permissions won't allow this. I have been trying to get this changed for THREE YEARS NOW. This is the tried and true offshore model where they hire incompetent Indian help desk for a pittance - pay peanuts, get monkeys.
- ‹ Prev
- Next ›
Questions & Answers
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
how do I edit my review?
Customer Advocacy ..Netregistry
The link below includes instructions on how to edit your review: https://support.productreview.com.au/hc/en-us/articles/203909226-Can-I-edit-my-review-or-change-my-rating-
However, please be aware that reviews that have been responded to cannot be edited, as per ProductReview policy. If you need to add anything to your review you can leave additional comments.
HI I am going to be using WIX as my wed site builder and I believe there is a special code required between link ing wix to net registry. Can you update me on the requirements? Please. Thanks!
Customer Advocacy ..Netregistry
All you will need to do to link your domain to your Wix site modify your DNS records. The article listed below contains more information on how to do so:
Hope this answers your question!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.