Unauthorised charge on credit card.
Despite having cancelled my service in March 2019 (huge drama to even to do that!!) They have now charged a “renewal” fee nearly a year later, to my credit card. The people on the phone agreed I could not receive a renewal notification to an email address that no longer exists. But insisted they couldn’t simply stop (it’s still in pending status) the charge or refund.
Apparently it will go to someone in “premium” for “consideration” of refund. NOT HAPPY.
- Verified customer
Can't find my domain, can't edit DNS settings, appalling service
I was migrated over to Netregistry a couple of years ago after they bought my domain provider. Since then they have 'lost' my domain registration a number of times which has resulted in me having 'lost' many frustrating hours on the phone to their support team (which includes being hung up on a lot). Whenever it is resolved they don't make the change permanent, so I have to go through this again and again and again. And now they seem to have introduced something where you can't edit your DNS settings without paying for a separate Domain Manager service. Um, no. I am switching somewhere else ASAP.
Very disappointing with no resolution
Been with Netreg since AOL closed, now that is a long time. First the emails stopped working, the fix was to use my ISPs address, then I could not access my own websites/shopping cart. Now the emails are again not coming in. Will look at another provider, this has now gone past an acceptable service.
- Verified customer
Wow, how a company has fallen
I use to resell Netregistry products more than a decade ago and had a good opinion of it while it was being run by the original owner.
I have recently purchased a few domains though them as a general consumer and... wow what a mess.
My experience so far:
1. They charged me in USD but kept the billing amount in AUD (caused international fees as well as an over payment)
2. They have restricted your ability to manage the DNS records of the domain unless you pay an "extra fee" per domain, something no one else charges for and is not clearly expla...
I have about 12 Domain names registered with Net Reg and am completely over the service and trying to speak to someone in Australia.
I understand the guys in the Philippines are trying to do their best but unfortunately are very limited to what they can say or do. I'm moving over to another provider.
Full Pay No Service
The absolute uselessness of this Company has astounded me. I have tried working with this company to produce a website and without fail they have never delivered on their side. Failing for follow up or even respond to emails. After spending thousands of dollars on a 12 month contract being charged 15 months and no product they offer me 50% of what I spent.
Within their service, they offered professional copy and contact with teams. As I experienced this professional copy was written in such a poor manner that I had to rewrite it all. After thi...s, they still managed to mess it up by not even bothering to read over the written copy and just copying and pasting to the website. If someone is ever thinking to use the Service I strongly suggest otherwise. There a lot of other services out there that will provide you with what you require. Netregistry is not one!
More interested in money than providing a service
I have just renewed my email with netregistry and despite 5 phone calls with people in the philippines that can't speak English I still don't have email. Today I have called three times and each time I wait in a queue only to be disconnected when I'm next.
Netregistry is absolutely shocking.
Credit card charge without permission
I was their customer for 15 years, then closed my business and cancelled email address.. 6 months later I noticed that they charged my credit card without even letting me know(( when I objected they said it was unrefundable.. and I can’t even cancel my account with them as the old email address no longer exists((( very disappointing how customer loyalty is ‘rewarded’
Very unprofessional, no responses to emails, no refunds and very cheap service
I purchased office 365 and domain name for 2 years. Then the sales person Steven sold me "websitedone for you package". He said that the email 365 is included and will give me a refund. But I never got it and no responses to my emails.
My website was live for two three days in January towards the end without even making any corrections then I receive a January invoice. I wanted to get the refund first no responses from accounts, website team, solutions team, I even made a complaint but no use. Is there a director or CEO who is responsible? Why ...
Cant stop automatic renewal and no refunds!!!
Sign up with this company 2 years goes hoping to start this company how the company did get off the ground therefore I have not used the domain within the 2 year period and I just got hit with a renewal.
I explained I hadn’t used the service in 2 years and their response was: “we can’t refund you so you can still use you account for another 2 years”.
Me: “why would I want to pay for something I’m not using and don’t plan to use?”
Like other reviews I’ve read on google, good luck if you get to speak with a manager. They probably don’t want ...to face the music or fix any problems because this company is just money hurry!! Dont waste you time and money on this company!! Its not worth it!!! They will just take your money and make it impossible to get out of your agreements!!!!
Extremely poor service, failure to acknowledge a problem and charged when not due.
Our site was hacked in November and trying to get them to rectify impossible. Kept directing us to our web designer but they were it. Initial cost included 3 years hosting but charged year one and had to get a refund. Now charged in January when current 3 year term does not expire until August. Trying to get refund but keep getting the run around.
Netregistry worst server admin support
As a website designer I have discovered that Netregistry after 10 days still cannot address the php upgrade and eventually advice received is that they have to actually migrate the whole website to a server which is running the latest version of php. Worst experience I have had with this company to deal with. After numerous long waits (many over 50 minutes), it is obvious resources and skills are limited. There is no local contact person in Australia. When I asked to talk to Management, I was given the courteous explanation, it was not possible to talk to anyone in Sydney. As I live in Sydney, I am lost for words.
- Verified customer
If I could give them less than 1 star I would
Over billed, terribly slow internet speeds for the site and then after cancelling and spending an hour on the phone i was told the next that I had to send in a letter with the company letterhead asking for the cancelation. DO NOT USE THIS COMPANY.
Poor service with no regards to clients
I have parked a couple of "dot" melbourne domain names and each cost me $108 per annum. At renewal, I wasn't able to renew and when I called to renew for another year they said I had to pay the following
13XXXXX lawyers.melbourne XX/XX/19 $2,570.89 -$2,570.89 $0.00 XX/XX/19 PDF
Apparently the Register in the USA, I believe they are called Tucows have said that I must pay the above amount and this is a very costly amount for a one year renewal. When I pleaded with them for a lower price they would not come to the party and totally ignored my em...
6 weeks of disaster
They have the nerve to send me an email to comment on their service. I have had to purchase a new domain and now using Godaddy. What a pleasure to deal with. We will be migrating away from them.
This is the only way we could get emails to work. The website is a joke. Wrong phone numbers..
Misleading and terrible service
Thought I'd bought a domain name but turns out I bought some backorder service. This was not clear at the time of purchase. I rang them when I did not get the email I was supposed to and they told me I could not get a refund as it was in there terms and conditions. Rang back and was told the same again. The way their Cart Items are displayed is very misleading. Do not use these liars and cheats.
- Verified customer
Incompetence At The Highest Level
It is in conceivable how difficult it has been/is to merely reregister our domain name for another two years. From having to provide a host of what would appear irrelevant information, to Netregistry losing documents, requiring more documents at each interaction and not being advised at each stage that they decided for some reason they would decline the reregistration??!! It is merely an existing domain and requires paying some more money. This organisation is completely incompetent on every front.
Unable to explain duplicate charges on account- won't refund
Their service has slipped significantly over the past two years. I have been charged for the same service twice for the past two years- no-one in 'support' can actually explain why. The last time I contacted for support for assistance, it took them (I kid you not) four weeks to reply to my query. I had to speak to three different people tonight to try and make sense of the double-billing, still no clarity or information.
Currently searching for a new service provider who has staff who can explain their services and billing. Cannot trust them after this betrayal. Hundreds of dollars overcharged.
Ongoing emails issues for 9 weeks
My sent emails have been going to spam for 9 weeks, the only response I get is that my case has been escalated to a senior technician but no solution has been offered. They implied it was only me domain but it looks like this is a much larger issue. It’s cost my business so much time and money I’m at a complete loss at what to do!
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Questions & Answers
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
how do I edit my review?
Customer Advocacy ..Netregistry
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HI I am going to be using WIX as my wed site builder and I believe there is a special code required between link ing wix to net registry. Can you update me on the requirements? Please. Thanks!
Customer Advocacy ..Netregistry
All you will need to do to link your domain to your Wix site modify your DNS records. The article listed below contains more information on how to do so:
Hope this answers your question!
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