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Netregistry
1.3 from 575 reviews

Reviews

(31)
(8)
(4)
(9)
(523)
Mark L.

Mark L.Greater Melbourne (Inner), VIC

Great service.

published

The support staff are patient and thorough. I am very happy to recommend them to anyone needing their services. Netregistry stands out as the best Australian domain service in my opinion.

1 comment
Netregistry
Customer Advocacy ..Netregistry

Hi Mark,
We're so happy to hear about your great experience with our support team. Thanks for the kind words, and taking the time to leave us a great review.
Best regards,
Andy.

Simple Simon

Simple SimonGreater Melbourne (Metropolitan), VIC

  • Verified customer

They gave me some great advice - Purchase another CPanel Premium Hosting - so I did but not with them!

published
1 comment
Netregistry
Customer Advocacy ..Netregistry
Michael C.

Michael C.

  • 3 reviews

For the love of god. Don't give them your business.

published

I have had the pleasure of dealing with this mob twice and both times it was an absolutely horrible experience. Not only are they horrendously overpriced, they are intentionally misleading and their customer service is atrocious. They don't advertise the bandwith supplied on their hosting so you will get stung when your website barely functions. Then when you contact customer support they will tell you too bad. Currently in the process of going through my bank to try and get my money back after the auto-deducted my account and refuse to cancel the service before the new term had even started.

3 comments
Netregistry
Customer Advocacy ..Netregistry
Michael C.
Michael C.
Netregistry
Customer Advocacy ..Netregistry
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Netregistry doesn’t even deserve ONE star.

published

Truly APPALLING customer service at a time when people’s livelihoods are on the line. Try ANY OTHER service provider. Disgusting, money grabbing thieves. Have attempted MULTIPLE TIMES to resolve my issues and am simply consistently ignored. A disgrace.

1 comment
Netregistry
Customer Advocacy ..Netregistry
ILookPoor

ILookPoor

  • 5 reviews
  • 1 like

Disgusting thieves

published

Do not waste your money with these blood sucking thieves. You can do better...anywhere else! The customer service is disgusting, if it is even there at all. It’s not. There are not over 500 one star reviews for no reason, they’ve earned it!

2 comments
Netregistry
Customer Advocacy ..Netregistry
ILookPoor
ILookPoor

Terrible service

published

They will forever try to take your money even after you cancel services continually.. a couple years later, they start taking your money again. You request to cancel all services. They agree. Then they start to charge again.. be warned.

1 comment
Netregistry
Customer Advocacy ..Netregistry
Yilmaz B.

Yilmaz B.Victoria

Emails not working issues all the time

published

once again emails not working, trying to login through webmail it was ok for half hour now I cant even log in to cpanel
This site can’t be reached very bad service

4 comments
Netregistry
Customer Advocacy ..Netregistry
Yilmaz B.
Yilmaz B.

already replied to you with my account details and still no reply from you, my emails still not working this is disaster

Netregistry
Customer Advocacy ..Netregistry

Thank you for providing the details, I will have these reviewed and investigated.

Thanks
Stefanie

Pat Kelly

Pat KellySouth East Queensland, QLD

Emails - not working as many people below.

published

Emails have not worked for a week. Its taken a week to respond to support ticket and I cannot contact my customers to let them know of important changes to my business.

1 comment
Netregistry
Customer Advocacy ..Netregistry

They will steal your MONEY

published

I registered a domain name 12 months ago with them, I have never logged into their website otherwise or used the domain name, it was parked for 12 months, and they recently Auto-Reniewed my domain not for 12 months but for 2 years at a cost of $47 .. I didnt even authorize the payment. Now I asked for a refund, because I never asked it to be renewed (let alone for 24 months) .. They refuse to give me a refund, and said they sent me emails about it renewing.. but that is not right, most hosts send you an invoice and you pay it online using your credit card.. these guys just sent me a Receipt of payment ..

1 comment
Netregistry
Customer Advocacy ..Netregistry
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Sharon

SharonPerth, WA

Poor service, missing emails, they never get back to your support requests.

published
1 comment
Netregistry
Customer Advocacy ..Netregistry
Siobhan

SiobhanSouth-Eastern Region, NSW

LOST Emails!

published

Our business has lost months of emails for all staff emails that have just disappeared from our accounts and are still not back! Along with syncing errors over the weekend so no emails for 2 days! After being advised after the fact of a server upgrade with no notice at all this was happening untill we called for assistance.
Our business relies heavely on emails and has lost important client emails, documents , accounts, meetings etc, other business activities.
This is just not acceptable!
We cannot run a realestate business much longer like this. We need our lost emails back asap and confidence in a provider! as this is incredibly stressful and complaints are already coming through!

1 comment
Netregistry
Customer Advocacy ..Netregistry

Website will not update after 12 days of inaction by Netregistry

published

On 5.3.20 I reported that I could not publish updates on my webpage. The following day they said it was fixed. It was not. I have been updating the support request daily. I am up to about 14. I have emailed and had online chats. Nothing has been done. No indication when or even if the problem will be resolved. Either their product is terribly defective, or they have insufficient technical staff, or they lack the competence to fix problems. In the past I have had problems with publishing but they have been resolved within a day or so. Maybe there is a lack of resolve to fix things.

16 comments
Netregistry
Customer Advocacy ..Netregistry
Disgruntled
Disgruntled

Despite the assurances 20 hours ago, the site is still not publishing updates. This is a typical response from Netregistry: aplogise, promise to do something, do nothing.

Netregistry
Customer Advocacy ..Netregistry
Director

DirectorSydney, NSW

Lost emails and emails not synching

published
4 comments
Netregistry
Customer Advocacy ..Netregistry
Director
Director

Thank you, have responded with details and screen shots. I look forward to having trust and confidence in the email server soon.

Director
Director
Angela G.

Angela G.Sydney, NSW

How to screw up a business: use netregistry

published

Our corporate email has been down for nearly 24 hours. Netregistry can't be bothered looking at it till tomorrow at the earliest. Gross incompetence. Do not use them if you value your business.

1 comment
Netregistry
Customer Advocacy ..Netregistry
Leo

LeoGreater Melbourne (Inner), VIC

Rubbish. Absolutely Slow to load website. Really bad customer service. DO NOT USE THEM.

published
1 comment
Netregistry
Customer Advocacy ..Netregistry
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Lyle

LyleGreater Melbourne (Inner), VIC

  • Verified customer

Good at taking funds, Poor Customer relations

published
2 comments
Netregistry
Customer Advocacy ..Netregistry
Lyle
Lyle

A refund was issued this morning, Thanking You. Excellent follow up service.
A Suggestion: Email invoices some days before they are due and for those on direct debit the deduction date is shown on the invoice.

Terrible. Unreliable C-Panel email and support is non-existent

published

C-Panel has been working on/off for 3 months now, a few hours down at a time. Trying to operate a business using this service is not possible. Will be moving straight away.

2 comments
Netregistry
Customer Advocacy ..Netregistry
Never Again
Never Again

I have finally been told by a Net Registry representative that they are experiencing 'ongoing server issues' and another case (4th case) has been opened and escalated to the senior team. Lets see what they say...

nadine

nadine

  • 3 reviews

terrible Tech Support and Customer Service

published

My Cpanel web hosting was moved november last year and it has been down 3 times since. This means I have no reliable email or website for several days while it's eventually fixed. I am on hold for at last 40 minutes everytime I call them which is several times each time it is broken. they have never called me back even though several technicians have said they would. this company essentially lies and steals

1 comment
Netregistry
Customer Advocacy ..Netregistry

Netregistry hosting is awful. Servers seems to be continually down

published

I've had my new site on Netregistry hosting for nearly a year and it is increasingly poor. We've spent days not being able to update the site -- and clients not even being able to see the site -- because the Netregistry servers are not responding. Just awful experience. We've lost traffic and business every day.

Further, I've just been on hold for 40 minutes trying to talk to them. Got the call centre who said they would 'put me on hold for a minute while they check the problem'-- and then just disconnected me.

1 comment
Netregistry
Customer Advocacy ..Netregistry
BobTech

BobTechMurrumbidgee Region, NSW

  • 18 reviews
  • Verified customer

Mostly OK, but...

published
2 comments
Netregistry
Customer Advocacy ..Netregistry
BobTech
BobTech

Thanks Stef. Have a nice day. :)

Page 1 of 29

Questions & Answers

Peter C.

Peter C.asked

What does ... An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 54.79.2.104 (54.79.2.104:587), connect error 10060 mean? Trying to get help from NetReg but to no avail. Unable to send emails at this time

1 answer
Netregistry
Customer Advocacy ..Netregistry

Hi Peter,

I would like to assist you with your email issue, can you please provide me with your domain name and a support case.

Thanks
Stefanie

andrew

andrewasked

Can anybody provide the snail mail address for the Chairman of the Board of Directors please.

I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)

4 answers
Karen H.
Karen H.

WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!

slowshuffler78
slowshuffler78

It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman

andrew
andrew

$19.50 gets the details (including the home addresses) of all office bearers :)
Registered Post starts at $5.20 (with proof of delivery & $100 compensation limit) :))

Very effective and provides proof of delivery by a third party.

Keepprivate

Keepprivateasked

how do I edit my review?

1 answer
Netregistry
Customer Advocacy ..Netregistry

Hi,

The link below includes instructions on how to edit your review: https://support.productreview.com.au/hc/en-us/articles/203909226-Can-I-edit-my-review-or-change-my-rating-

However, please be aware that reviews that have been responded to cannot be edited, as per ProductReview policy. If you need to add anything to your review you can leave additional comments.

Thanks,
Aaron

Get an answer from our members and Netregistry representatives

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