Netregistry

This Easter Weekend, I had a number of services due for renewal. I chose to consolidate the invoices and pay by direct deposit, because the credit card renewal window was over a five day period, of random amounts whenever they felt like it, and being a public holiday weekend I didn't want to spend the whole weekend monitoring my accounts. Fast… Read more

forward to Easter Sunday, they tell me they're going to cancel my domain because payment isn't received.

So, I send them a screenshot of the payment and tell them to wait until the public holidays are over (mind you they bank with the same bank I do, so they probably already have their money at this point).

They assure me that they won't cancel it.

Day 1 after Easter, I get a notice that my domain name is cancelled.

I email them again, they tell me they'll extend it (why they didn't do this before when we'd communicated is beyond me).

Halfway through the day, they charge my credit card the full amount of the invoice which I've already shown them I have paid!

I ask for the money back, immediately, they tell me they can't do anything until it's cleared.

If you have the choice to use anyone else, use them.

This company is awful.

Thieves. Keep sucking money for nothing! – Thieves. Shocking business. I cancelled the domain renewal but they still found a way to charge me $15 for DOMAIN LOCK TRANSFER. [Content Removed] is this, I don't [Content Removed] need any of this crap. They add all these stupid junks when you buy a domain and keep charging you for worthless [Content Removed]. What a bunch of loosers!

Would give zero stars if possible! – Still waiting on a refund of $702 for a website we never received. Customer service was appalling and I was told that the man in charge of our account was sacked because of his actions and I was also told that he actually deleted emails so that his actions would not be found. I would tell anyone who listens not to spend a cent with this company. And clearly you never get your money back!

Great experience!! Can't ask for more – In my experience, Netregistry has come a long way. They have simplified the process, made it quicker and every time I chat, my query is resolved in under 5 minutes. Well done to everyone working behind the scene to make our lives easier!! Show reply

Great assistance! – I Needed help linking my domain name with my newly created website and got a bit stuck. I used the chat assistant and the tips and directions were easy to follow and most helpful and my website is now launched, thank you! Show reply

Very helpful service – I was paying an invoice on behalf of a management committee and I needed to change the payment from 1 year to 4 years. I was able to do this on line chatting very easily and in a timely fashion. Show reply

Waste of Money – Engaged Netregistry to build me a Website. Waste of money. I had to literally give them, almost word for word the content. What am I paying for? I hired myself and they uploaded what I gave them. After multiple payments amounting to over 3900 and a 12month min subscription of 310 per month. I had no improvement in sales. Turns out they OUTSOURCED… Read more

the whole thing. But I found in Melbourne a website guy trustworthy CreativeBusinessMarketing that wrote a website from scratch including SEO ing and now have new customers calling me everyday.

Unprofessional and no integrity – They are so unprofessional! They havent follow the Act many times. Eg. They regularly avoid communicating with my proxy despite me nominating her as my proxy and she is also on the committee. They charge for mediation yet they didnt attend. They delayed our AGM yet managed to set their own general meeting to extend their contract despite 4/8 owners requesting an AGM and motion to change companies. So many more examples! I would never choose STM.

Different name, same dodgy service – Just got an email from Webcentral (nee Netregistry) today (060922) stating that my domain name is about to expire in 30 days on 050822. Click the "renew now" button otherwise I will lose the domain name. If you are going to scam people, at least get the dates right. 1. I don't have my domain name through you and NEVER EVER would either. 2. My… Read more

domain doesn't expire for another 3 years 3. I don't have an account with you They have changed the name but it is still the same old Netregistry we have grown to loath from rubbish service to dipping their fingers into our bank accounts. Your email reminded me to check with the bank to make sure you are still barred from taking money out of my accounts. Whatever you do, don't give them access to your bank accounts, the pain will never stop....

Scam artist – Will charge you money on auto renews you never agree too. Hid the renew so you don't even realise. Reason there is 700+ bad reviews. Do not use this company.

What a nightmare!!! – Feeling very ripped off. Just got $51.95 taken out of our account for a domain name we haven't even used for 2 years and would not have renewed had we known. When we questioned them apparently we had "auto renew" on. News to us. We've been told auto renew is now off and we have requested to close the account. Hopefully that happens. Not happy at… Read more

all!

After I posted this review someone from Netregistry sent me a private message offering to help. However, after a couple of emails back and forth the accounts department still refuse to refund our $51.95 . They could - they just won't.

Pathetic – I have had to deal with this business for way too many years now. Don't not use them. I have been billed for domains I do not legally own (requires ABN) and told the charge is correct when challenged, looking to take it to ACCC. They keep showing other people's credit cards on my account (total PCI compliance failure).

Omg How hard is it to bill someone – So my service was suspended for non-payment. Billing details were correct and funds were available. Cool, thanks for leaving me without service. Oddly enough I have used them before and have had a few similar billing errors occur in the past. Really don't have the time to fix their errors. Cancelled service, never again.

Disaster payment – Netregistry payment services are a total disaster. Paid the renewal of my two websites privacy services on 7th August(8days ago!), and despite my bank account being debited, when I logged into their console today(8days after my payment), it says that I still need to pay for renewals! That’s not all, they have debited 3 times the same amount… Read more

instead of 2! For those who don’t know, the activity of Netregistry is fully online services, therefore you would thought their own online payment services are up to scratch, wouldn’t you?

If I could give a 0 I would – Absolutely terrible customer service! I have been trying to sort out issues with my account for over 3 days and still no resolution. My email has been suspended and unless I pay for a early subscription they will not reactivate it. Mind you the early subscription amount of $109.45 is showing as pending from my account from Netregistry. In the… Read more

meantime I could be loosing business as we speak because I can’t get to my emails. They cancelled my domain name (even though I was paid up for 2 years and have only had it for 1 year) and can not give me a reason why this happened. If I had not checked, I would not have known. I am so stressed and they are not helping me at all!

Worse company I've dealt with – Poorly trained staff who provide false information and don't follow through on what they promise, which cause loss and damages the small Australian business. Look at all the one-star reviews, this is the real feedback of your company, and management needs to have an honest review on how you've viewed int the marketplace.

Crippled my business too many times now. Time to find a new mail hosting service – Absolute shambles. Too many times in the last year, have been trying to get my emails sorted out. Enough is enough. you've cost me too much time and money to bother giving any more chances.

Epitome of inconvenience – This is my second chat where the chat was completed without getting anything done. All I am looking for is to end my membership with Netregistry, but they've made it so incredibly hard to and I keep getting charged.

Worst company I have ever dealt with. I wish I read the other reviews earlier – I had net registry host my domain & build my website. After 6 weeks, I was delivered what can only be described as utter junk. The site didn’t function properly, 50% of the button/pages didn’t work. I contacted support and was constantly passed around to different departments… Nothing ever got fixed, they stopped returning my calls… One of the… Read more

most horrific company experiences I’ve ever had.

Subsequently I went onto Upwork & found a website developer for 30% less in cost, he is amazing at what he does & is super responsive. If you’d like to see the comparison of the two sites, just ask & I’ll share the details.

Absolutely the worst service I have experienced with any provider – The site has been broken since moving from sub domain to primary domain which was done by the Net registry team. The move broke WordPress, supporting files, CSS and upload functions, all domains where updated during the move so this was an issue coming from the net registry team doing the framework move. I have been on their online help for the… Read more

last 4 days, each day I am promised it will be resolved, and that they will personally follow up. Of course this did not happen. Site is still broken

Domainz is terrible – I received a notification in April of this year that my SSL Certificate for a site being hosted by Domainz was expiring so I went onto their console and renewed it that day. They gave me a confirmation of renewal and reference number on the console. A few days before the expiry I received another notification saying it was about to expire. After a… Read more

total of 60 minutes on the phone I've discovered they had sent an approval email back in April to an email address they had created out of thin air hostmaster@,,,,,,,. Why they couldn't email me on the email address they used for all other communication? If I hadn't picked it up all of the backlinks I had set up to https would have bounced. When it happened to me last year it took weeks to get things working again.

CRON JOB issues still exist after 2 weeks – For the second time now I have cron job emails not firing ... Last time I did nothing and it just started working (it took 2 weeks) now last week they stopped again... The communication in the incident is appalling. I have been on a chat 2 days in a row as I have no feedback. Rang last Thursday to get the case opened again .. gave ticket… Read more

number,... Yesterday I found out ticket was not opened. This is Comical. So unprofessional ... Its made me write this review!

Love them, and they have a call centre for help based in Australia, amazing! – They were extremely helpful and the lady I spoke to was able to understand everything I said. She also was able to establish quickly where the issues were and then having the correct department get to work on fixing the problems quickly. Show reply

It was supposed to be simple – I tried to open my cpanel, but got a message to say "Your session has expired, please log in again.". Er , yes, Isn't that what I was trying to do.trying to do? Advice from chat: clear cache and history and log in again. What might that be in English, and why should I do that anyway? Sorry - my web-site is a tool, not something to take over my… Read more

life. You announced, a few weeks ago, with great hoo-ha, how things were going to get mush better and much simpler. Well guess what - they haven't!

Customer Service – Our website has been down for over 1 month. I have used the chat assistance twice and were guaranteed the matter would be sorted. This did not occur. The next time they sent me links with no explanations. Do not go with this company go elsewhere.

Dealing with Netregistry has been incredibly costly in time, energy and lost income – Netregistry offered very poor customer service for technical support with Microsoft 365 and had limited understanding of the potential options with the product. They incorrectly advised me to buy unnecessary licences for my other domains. It is a confidentiality concern with how they retain access and control of the Microsoft licences purchased… Read more

through Netregistry and also make it difficult for clients to have admin privileges and any control of their own licences. At one point Netregistry deleted all my business email accounts which meant a loss of all cloud based emails for several days. Netregistry could not even resolve all the issues themselves and directed me to Microsoft. In the end it was a much better option to buy licences directly from Microsoft who offer superior customer service and a cheaper service too. Microsoft will guide clients to make all changes to their account and are careful with confidentiality. Whereas Netregistry retain control and are not transparent, and this includes in purchasing, cancelling and billing. After many requests over a series of months Netregistry has not cancelled services I requested and even continued to bill my credit card without my authority. Expect to waste a lot of time, energy and money dealing with Netregistry. You will be on hold for long periods and people will not call back as promised. Do not expect to be able to speak with a manager, supervisor or team leader - they will never transfer you through or call you back.

What was once great, is now unbelievably bad – So you delegate your domain name to Netregistry, then purchase basic C-Panel hosting. You set up all your MX records to point to Microsoft365, you get the web page guy that is longer able to look after your web page to copy the page to Netregistry. All good. Until the terribly incompetent people at Netregistry terminate a trial of a C-Panel… Read more

Premium service that you did not know you had, and all the work you put into the basic C-Panel hosting goes with it. No more email, no more web page, and these fools try to blame the customer. This is a bit like cancelling your life insurance policy, and the clowns cancel your car and home insurance without telling you. Its been four days since this was reported to Netregistry, and the service is yet to be restored. The even have the hide to say that you have not paid for a hosting service when their own web page clearly shows payment and a invoice number. When I enquired if they could re-instate the zone records, I was told that we would be charged a fee.

The former web page guy probably does not still have a copy of the web page, so unless Netregistry can restore the page, it's most likely gone forever. The incompetence of Netregistry is going to cause so much trouble and expense.

The technical staff in the Philippines are there for lip service, they can't do much after hours. Such a shame. You people should be ashamed of yourselves. You have taken a great product and tipped it in the toilet.

Four days later, despite phone calls and so much time wasted, still no resolution. Netregistry put the web page up for a day, then it dissapeared again. You just can't get anybody with the skill or power to resolve a simple problem. Their own system shows that a hosting service was paid for, and still they come back and insist that a hosting service must be purchased.

DANGER, USE SOMEBODY ELSE THAT CARES ABOUT YOU, THE CUSTOMER.