As Usual Netregistry's support was easy and successful
Over at least 15 years I have been using Netregistry for many domains for several clients, and employers & my own person domain.
Their suport is always helpful and fast, and always fix the issue.
Their pricing is very reasonable and competative.
What more could you want?
Support was excellent today
I've had cause to ask for support a few times in the last 2 years and it has been ok and occasionally not brilliant. However, today the support agent (Laurie I think) was outstanding. He new exactly what I was asking (without repeating it back to me 3 times) and quickly changed the DNS settings within minutes. Excellent .
Great Chat Support
Having had a domain name recently expire, causing issues with the domain resolving, I was very impressed to have the issue quickly resolved, having the name server details updated, using the online chat service with Netregistry. Very happy with the prompt service.
Perfect for everything as Australian Company as well only downside is no good self website building options.
Been with them for many years and never been disappointed. However had to go to different company for website building as they do not have much options for self building people. Should work on it so the Australian do not need to go to foreign companies for this support.
Excellent customer service, product knowledge and support!!
Excellent customer service, product knowledge and support!! Highly recommend!! Very quick regarding support on Live Chat and phone. Always answer my questions and resolve any issues I had regarding my domain and/or email. Won't ever use another provider.
Netregistry have been up there with one of the worst providers I have ever dealt with. I have wide experience across corporate and small business and the incompetence at Netregistry is really next level. The latest example: I got a response to a very significant issue that has been going on for over a week, and I have emailed response but no answer. So I ring the number on the bottom of the email (02-99340501) and it was disconnected ... really????? Their policies on transferring domains are contradictory, the customer service is not clear. I know that Melbourne IT and Netregistry are the same ownership, but Melbourne IT has been a godsend and even now I am on the phone to them as they professionally resolve my problem as best they can.
Questions & Answers
What does ... An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 18.104.22.168 (22.214.171.124:587), connect error 10060 mean? Trying to get help from NetReg but to no avail. Unable to send emails at this time
Customer Advocacy ..Netregistry
I would like to assist you with your email issue, can you please provide me with your domain name and a support case.
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
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Customer Advocacy ..Netregistry
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