These guys are doing my head in, i do NOT recommend NETREGISTRY at all.
I called to cancel my account two years ago, and i still get bombarded with emails. I also got charged for a service i havent used in two years, they didnt charge me last year, then, out of nowhere charged me two years later. The phone service is terrible, polite, but not helpfull at all. i wanted to speak to a supervisor, and got put on hold for ages, 45 minutes, then they said they cant find a supervisor for me to talk to............ please email us.
i Found there service confusing and very difficult to use, i have little experience with domain names and site building and have since found other services much much easier to use with much better support.
If your payment method changes or expires
When your payment method expires and one of your domaines fall due. If your unaware then look our as they turn off your emails (order notifications) and dissable your CPanel access which incidently you need to be able to update your payment method not to mention it also dissables access to all your domaines (15 ?) well done Netregistry, a true example of the tail wagging the dog not the dog wagging the tail.
Service customer focused ? don't think so. So in one day I have experienced a zero performance in Support and a zero performance in accounting practices.
Run a mile to a competitor guy's, can't be any worse
I keep telling myself to change... and then putting it off
I've been a loyal Netregistry user for almost two decades... all I see is ever-increasingly poor service, lower and lower response times and accessibility, and I keep telling myself, "enough is enough"... I complain, but no one does anything... very soon I'll just sit down and move all my remaining sites from Netregistry... they have already lost more than half of my hosting... I had to place other sites in more trustworthy care... www.prelaunchchecker.com with someone else, www.leaderepiphany.com.au/ with someone else, www.leadershipempowerment.com.au with someone else, www.bettersmb.com.au with someone else... Netregistry COULD have had it all... they just don't serve customers well enough!
Good luck trying to speak to someone at Netregistry that will take ownership of a problem
I've been trying to move a web site from one Netregistry account to an alternative account for almost 2 weeks. No solution or help has been offered. Call centre staff are polite and do their best, but try to escalate and speak to a decision maker . . . . . no chance!
Although the phone service/assistance was excellent, I would not recommend the DIY Store Builder
I purchased the DIY Store BUilder thinking it would suit what I needed to do. Unfortunately it is not user-friendly at all, I ended up cancelling my subscription and built my website on Wix which was so much easier. I thought the advertising was a bit misleading in that Netregistry info said money back refund within 14 days. Apparently not, naturally there was fine print which I did not see.
So, good phone service (they even promote their phone number on their website unlike so many others), but steer clear of DIY Store Builder.
overseas call center that are idiots
over 1 hr on phone - transferred 3 times hung up on 3 times, when finally got transferred back to Australia problem solved in minutes but to late by this time i was furious - such a simple simple request that no overseas operator " sorry cant understand" - all i wanted was my EPP codes - OMG!!!!
This company does not have any idea how to deliver the products they sell and the support department is so hollowed out that it has become completely dysfunctional. I have been trying for 3 days to get an expensive ($199.00) SSL cert added to a website with no progress at all. Case Number 04317260. This is getting crazy now. Other hosting companies (like DDNS - also in Melbourne) let you add a free SSL with one click.
!!!DO NOT USE NETREGISTRY!!
!!!DO NOT USE NETREGISTRY!!! What filth this service has turned into, Uber was great... after the change over to netregistry, it all went to [word removed] March 2020, i had no idea my websites werent working until i checked and nothing loaded, ftp connection showed me all files had being deleted, so i upload everything myself to get up and running because these people didnt know what was broken. Few weeks later websites dont load, cpanel doesnt load, emails dont refresh, then i also find some email accounts have disappeared completely from cpanel. Today September 2020, still no resolution, so finally off to another webhost go.
Not Worth It
My experience was never good and nothing ever went smoothly with inquiries, customer service, or website. I asked for my backup data and they wanted me to reinstated my services to get my backup. Very unethical and inconvenient. I have chosen not to deal with them ever again and neither should anyone until they have better service!
If I could give it a 0 I would
Extremely poor service, I accidentally purchased a back order when I thought I was purchasing a domain name, called them within 2 minutes of the purchase to ask for a refund and they refused to give the refund stating it’s impossible to purchase a back order accidentally. If I had bought it on purpose why would I call within 2 minutes of the order being placed!!
Online Corporate greed in the Era of Covid19.. called Netregistry
I have been a loyal reseller of Netregistry products for close to 20 years. Of course, they sold this company to so many entities over that time it is hard to keep up, Recently I have been fed up.
Reason (1) I have to keep telling them to NOT keep my credit card records as an auto-billing on the system.
Evert year they keep doing it. As a reseller, I need to collect money first, not have them auto-bill when it is not even due! They just keep doing it instead of invoicing me per transactions & taking the money without permission.
(2) Recently I...
Questions & Answers
What does ... An error occurred while sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 220.127.116.11 (18.104.22.168:587), connect error 10060 mean? Trying to get help from NetReg but to no avail. Unable to send emails at this time
Customer Advocacy ..Netregistry
I would like to assist you with your email issue, can you please provide me with your domain name and a support case.
Can anybody provide the snail mail address for the Chairman of the Board of Directors please.
I'm not interested in discussing the problem with any company representatives, as Ive wasted enough time trying to do that before (simply trying to give them $$ - yeah I know - I a hopeful fool)
WOW! 3 months & still no response... they obviously don’t want all of these frustrated customers bombarding the chairman or B.O.D. With ALL of these complaints!
It’s like banging your head against a brick wall ! I’ve been trying since June to work out issues where they blatantly ripped us off. I think the only choice is going to the ombudsman
how do I edit my review?
Customer Advocacy ..Netregistry
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