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Christmas
Christmas2 posts
 

A $3,000 Disappointment — Poor Service, Flawed Design, and Shoddy Craftsmanship I purchased this table last year, initially impressed by its sleek appearance. At first glance, it looks like a premium piece of furniture — but that illusion quickly fades once you experience everything that comes after. The problems began with the delivery: careless, rushed, and utterly unprofessional. Assembly was a disaster. The legs were damaged during setup, and the table was left improperly put together. I contacted customer service, hoping for a remedy. What I got instead was a weak attempt at a “repair” — no replacement of damaged parts, just some chamfering to cover up the flaws. Essentially, they took a brand-new, expensive table and slapped a Band-Aid on it.

Fast-forward a few months, and the structural issues became even more apparent. Despite its weight, the table wobbles with the slightest pressure. It’s as if the base isn’t properly engineered to support the heavy top. Whether this is a design flaw or just poor assembly is unclear — but either way, it’s unacceptable for something in this price range.

Bottom line: This table is all style and no substance. Between the subpar service, damage during delivery, lackluster repairs, and questionable stability, I strongly regret this purchase. For $3,000, you expect quality. What I got was a headache.

Nick Scali
Nick Scali    

Hi Christmas, We’re sorry to hear about the issues you’re experiencing with your order. We’re happy to assist you and follow this up with our service department.

Please send your order number or the contact information you provided at the point of sale.

If you prefer not to share this information on a public platform, please send your concerns along with your details to hello@nickscali.com.au. Please note in the subject line "Christmas – Product Review"

Sincerely, The NS team

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