Northern Suburbs Memorial Gardens & Crematorium

Funeral Recording & Live Stream Failure – My wife's mothers Funeral was held at the Northern Suburbs Crematorium on 27th January 2023 and the Funeral Directors were Guardian Funerals. They are next to the Crematorium at North Ryde. As we had close family living interstate it was arranged that the service be 'live streamed'. Sadly, our streaming included the last part of someone else's… Read more

funeral, and ours was cut off before it finished. The previous funeral was running late and as a result, our family funeral stared about 15 minutes late and cut off part way through the slide show and the following speakers. After extensive enquiries over some months, with Guardian and NSC it turns out that the recording/streaming is done by a contracted company that use automated start and finish times. The last part of the previous funeral that had concluded showed people still sitting in the chapel with staff standing there and making no attempt to ask them to please move outside. (I have screenshots of this man's funeral to support this but would invade the privacy of another family). One would assume that the staff were aware of the automated recording and live streaming time, and knowing that our service was running late due to no fault of ours. This situation needs to be rectified so it doesn't happen to other families. Our family were deprived of seeing and hearing a significant part of the farewell to their grandmother and great grandmother. A modified copy of the service was offered to include the slideshow, but everything after that has been lost forever. This was made months later and received by us on 24th March. A very disappointing and inexcusable situation. As a separate issue, the audio quality in the chapel was extremely poor.