Norton Anti-Virus

They are supposed to provide you with security for your PC to protect against scammers, but instead are the scammers themselves. Be good if i could protect myself against their misleading autorenewal policy. Which they dont tell u about until you have been charged! Do your self a favor and just use Microsoft defender instead which is complimentary via Microsoft 365 subscription.

I renewed my Norton 360 Software about 3 months ago. Over the past few weeks I have been receiving emails from them saying that I needed to renew a service. When I logged on it was not a renewal, it was a new additional service that I did not previously have. Today when I logged on my several browsers including Google, Edge, Chrome etc. I was… Read more

blocked from my website and a screen popped up "Dangerous Web Page Blocked". I spent over 60 minutes working with a rep and then a supervisor. They finally told me that it couldn't correct it it wasn't coming from them. After spending a hour (mostly on wait) they connected me to someone who could help me remove the block.

The help person told me that in order to get rid of it I had to have an additional service for $29.99 Sounds like a 1 time charge but when I asked him it it was a month or for a year, Guess what, it was for a month. I told him what to do with his service. It also sounds similar to the new charge they tried to hook me into.

A few years ago I wrote another review for them, I claimed that I my opinion they are criminals. Apparently nothing has changed with them. My previous review got hit about 750 times, hope this one does too.

Norton Security has not got a number to call them on there website, I got connected to 2 chat bots that were giving me genetic trash, when I asked for a contact number. In the end I worked out the problem myself, so much for CUSTOMER SERVICE these days.

Norton is stealing money from my account. Years ago I set up Norton antivirus account credit card debit. For the last two years Norton have accessed my account and taken a payment even after I cancelled the card! How do they do that? Tonight they… Read more

took payment again and I actually found the phone number to call them. After speaking with them and not being able to recall the numbers of the cancelled card, Norton were unable to help. The suggestion was cancel the card which I know doesn't work because Norton access the account again without any information from me! The other suggestion was go to the bank and block payment. Norton is totally lacking integrity and appears to be using the same techniques as scammers.

Discount not honoured – I have been with Norton's for 7 years. This year prior to renewal I removed "automatic payment set-up" under the subscription section of my membership. I was considering going elsewhere. After doing this I received a message to say my subscription… Read more

would be discounted from $189.99 to $94.99 if I changed my mind and continued automatic payment setup. I chose to keep this set up because the discount offer was great. 9 days later my credit card was debited with $189.99 (plus their foreign currency fee)!!! Not happy. I have a photo of the screen of my computer offering me this discount for my next bill. Called Norton's and the representative was helpful in fixing this issue (refunding me $85) however this issue should never have occurred in the first place. How many people get caught, and don't check their statements. Also, why a foreign currency fee of $5.69 for the transaction!!!

Norton Scam? – I purchased Norton Premium a while back thinking I had the necessary protection. Each time I run the Norton scan, I get threatening messages that I am being tracked, drivers are out of date, certain things are slowing the PC down, etc. asking me to… Read more

subscribe to and pay for additional services as part of my subscription. I did not have this issue with the previous anti virus software and I feel that Norton is running a scam. I will not renew my service with Norton again due to such conduct.

When i bought laptop, i was offered 3 years if norton 360 for free. I used s couple if extra scan services over the 3 years using my debit card for payment. Since January 2026 Norton have asked me for my updated debit card expiry etc as my card i used previously had expired. I wouldnt give them the new card details as i was cancelling my… Read more

membership with them. They have now renewed my subscription using an expired debit card so i have to have ANZ to dispute the payment. Norton have ignored my request to refund the renewal premium which they have processed a month in advance. From my perspective Norton 360 operates a fraudulent business

Terrible customer service. They auto renew as a very high price more than a month prior to expiry of the original year. While they eventually agreed to refund, we were still out the international transaction fee. When asking them where the information was on their website that the Australian dollar transactions are processed offshore and therefore… Read more

I would have known to use a travel card or similar to avoid these fees, they were unable to answer that question and kept blaming my bank despite the problem originating from their lack of transparency.

I find it funny that a antivirus company doesn't have enough customer service agents to help you through and also I find it interesting that when we need to report that someone is using an alternative virus in a terrible way and trying to get people's details and we can't get through they're more people are getting scammed and hacked which is… Read more

defeating the purpose of you guys being there terrible terrible terrible all the other antivirus companies give you so much more attention stay away from these ones

Norton 360 is expensive, a PITA (pain in the [Content Removed]) to use and constantly wants you to PAY MORE! After having my identity stolen, I decided to pain proper money for a more comprehensive security system on my computer. Norton 360 Platinum thinking that should really cover me. Like hundreds of $. Oh. My. God. Do NOT buy from these rip… Read more

off merchants.

Yeah, good anti-virus. But there's lots of great free ones out there. The Password Manager never works properly, despite setting up biometrics more times than I can count. It keeps scanning "extras" not in this package (who knew?) and trying to get me to pay more, more, MORE. Turned itself OFF on my phone without any notification. Slows my PC down. I constantly get notifications about my old email address turning up on the dark web (yep, ID theft), but never with sufficient information to actually do something about it.

If I could afford to buy something, I'd forget the remaining 463 days on my subscription and get rid of it.

DO NOT BUY THIS.

This used to be a good product and worth the higher cost, but now so many services are add on subscriptions for stuff that used to be included. Their auto renewal tries to charge you a full month and a half before the renewal date just to make sure they get you before you can remember and cancel. Plus it makes everything run so much slower. I have been using Norton for the last 20 years and will not be renewing. Show details

HORRENDOUS! is the word that comes to mind. This antivirus is a complete and utter nuisance from the first minute it was activated. It turned me off to have had it on my devices because of the constant harassment texts and emails trying to upsell their crappy services but most importantly, it stuffed everything up and waisted my energy! It was a… Read more

bad decision to consider Norton and they deserve to fold miserably! I turned and requested full refund from this heavy upsell at Harvey Norman where I purchased this bull-sh%t product and finally got it after insisting thank goodness. I recommend ESET where it’s a much better product for half the cost and eset doesn't splash their branding all over the place including the emails but most importantly it also did not work properly and the apps were constantly yapping a bunch of useless crappy texts about how effective it’s working which it did not! It’s totally insane that this product is acceptable to consumers! It should kept it out of Australia and stay in trumpland where it belongs.

I'm still seeing pop ups on my laptop advising I need to purchase more products from Norton to ensure my safety online. I have paid $200 to Norton and can't wait till my subscription expires. I will never purchase Norton again. Show details

This is not a top tier service. DO NOT sign up with Norton!!! Got stung with an auto-suscription that I was not aware of, not did I get any reminders. Their website gives you the run-around. Can only call USA, $$$, not my country. Impossible to get refund. They are basically scanners. Not reputable at all. Show details

On face value it looks great but as you start using it, it’ll come up with several messages that there are several trackers. It cost you much more than the virus that you bought and then it comes up with cleanup tools again it cost you almost doubled the amount of what anti virus you bought. I have been using it for the last four years and I’m… Read more

wondering whether to change it’s becoming so expensive because each time something happens they create something in your browser and the whole computer runs slow.

This company that pride itself in technology cannot give you a touch phone number on the screen to ring them. You must write it down or remember it. What a disgrace. Look I’m not being smart here but do you work out of a garage somewhere? You’re just not a professional company. One of the most pleasing experiences I’ve had is to sever myself from… Read more

your disgrace. If only people could read these reviews before they go and purchase this type of software you would be out of your garage very soon. I can’t express my discussed clearly but then the people who worked there or your AI are your wonderful AI that answers the phone. it can’t understand the simple responses of yes or no and it tells you I do not understand your question and I have said yes or no do you sit with your eyes Volvo CEO of the company and laugh at these reviews you ?

A frustrating product that identifies and blocks espon printer drivers as being a threat. This prevents all printing on a windows 11 computer. This causes lots of frustration for elderly users. Advice would be to not to use the product as a basic task of computer is to be able to print with a standard printer. Show details

If I can give a review to Norton, I hope I can give it a -10. It is not about their product, it is about how they force people to renew with them. Norton tried to take renewal fee for more than $300 from my credit card which was replaced by another card. I thought I can call Norton to discuss about this as there is still about 20 days left. Then… Read more

some Apps in my mobile stop working one by one. This morning, the mouse function in the touch pad of my laptop stops working too. I then checked online and found out lots of reviews of malfunction of devices when people stopped to renew with Norton. It is kind of like punishment for people not to use Norton. I will never use them again!

I used to have Norton security software and it vas pretty average and slow.after expired I got trend micro and can not see any difference in security. When I left Norton security software I started to receive hips of advertising every day.it is very annoying.can not stop it .can not unsubscribe what I tried to do many times but unsuccessfully.… Read more

Stay away from Norton security unless you won't to be treated very bad. It's completely harassment from Norton security software All the best

I had previously declined Norton's online offer to subscribe for another year and bought it cheaper at OfficeWorks, which I did again recently. When typing in my new licence key I was surprised to be asked for a payment method since I had already paid. I did not complete the registration as I clarified it further. A friend inspected the packaging… Read more

and found some small print about payments which was too small for me to read. I attempted to type my key again to be told it was no longer valid even though I had not completed the installation on the first occasion. So I am locked out of using it. Apparently their method now is to add unspecified charges over time. Nortons is a scam. Officeworks refunded me.

Very slow on the antivirus and VPN. I cancelled, but they took money out of my new card, even with different end date and pin number - bank said they can't stop them. After lots of negotiation got that back, then in a few months took money out for a subscription I'd never even signed up for! Show details

On Monday I received an email from Norton Antivirus that they were deducting 499AUD from my account ..they left a Melbourne number which I called & the person on the other end told we his name is James Rodger’s & he gave me his work ID & then said I had been hacked & they stopped the payment from coming through however they were trying to track… Read more

down the hackers . Then he called on a number from Hawaii which I checked that said it was safe (like the number in Melbourne .he then continued to convince me that his office in Melbourne is working diligently on this situation.heated me to open a world remit account @ send an amount of 800AID to the hackers to catch them in the act ..all the while he was the hacker from the Melbourne office..I stopped immediately & blocked him & called the bank & frauds department who confirmed he was the actual hacker. He knew all my banking details which I cancelled. Beware of a Melbourne number even though google says it’s legitimate & an invoice from Norton Virus.i was told by the frauds department they these hackers get your details from a purchase you have made on instagram so don’t buy anything from a social media account even if you’re verifying its sources & reviews

cancelled my subscription but they are still sending me emails to renew my subscription & i have read in the reviews on line that they still take money out of your account when you cancel so be very careful about signing up if they take money out of my account i will let everyone know & i'l make a formal complaint

Why do they have like 6 different apps for similar services? Why not combine all the features into one app? Why have so much pushy upselling it’s just annoying. It’s so expensive for what it is compared to competitors and the features don’t work like they’re meant to anyway. Total waste of money. Show details