Norton Anti-Virus

I find it funny that a antivirus company doesn't have enough customer service agents to help you through and also I find it interesting that when we need to report that someone is using an alternative virus in a terrible way and trying to get people's details and we can't get through they're more people are getting scammed and hacked which is… Read more

defeating the purpose of you guys being there terrible terrible terrible all the other antivirus companies give you so much more attention stay away from these ones

Norton 360 is expensive, a PITA (pain in the [Content Removed]) to use and constantly wants you to PAY MORE! After having my identity stolen, I decided to pain proper money for a more comprehensive security system on my computer. Norton 360 Platinum thinking that should really cover me. Like hundreds of $. Oh. My. God. Do NOT buy from these rip… Read more

off merchants.

Yeah, good anti-virus. But there's lots of great free ones out there. The Password Manager never works properly, despite setting up biometrics more times than I can count. It keeps scanning "extras" not in this package (who knew?) and trying to get me to pay more, more, MORE. Turned itself OFF on my phone without any notification. Slows my PC down. I constantly get notifications about my old email address turning up on the dark web (yep, ID theft), but never with sufficient information to actually do something about it.

If I could afford to buy something, I'd forget the remaining 463 days on my subscription and get rid of it.

DO NOT BUY THIS.

This used to be a good product and worth the higher cost, but now so many services are add on subscriptions for stuff that used to be included. Their auto renewal tries to charge you a full month and a half before the renewal date just to make sure they get you before you can remember and cancel. Plus it makes everything run so much slower. I have been using Norton for the last 20 years and will not be renewing. Show details

Disappointing Experience with Norton Antivirus – I've been a loyal customer of Norton for over a decade, but unfortunately, my experience has been consistently frustrating. Every year, without fail, they automatically charge my account despite my explicit instructions not to do so. Each time, I… Read more

have to go through the hassle of contacting them to rectify the issue, and they assure me that they've noted my preference not to be automatically charged, only to repeat the cycle the following year.

What's even more disappointing is that this careless behavior persists despite my repeated complaints. The fact that they seem unwilling to change their practices is ultimately why I've decided to cancel all my subscriptions with them. It's a shame because I've been a loyal customer for so long, but their unwillingness to address this issue has left me with no choice.

In conclusion, my experience with Norton has been marred by their disregard for customer preferences and their failure to rectify a recurring problem. It's truly their loss for not valuing customer loyalty and refusing to make necessary changes.

Absolutely fed up with these ant-virus companies. First it was Total's marketing practice. Now I'm stuck with Norton's tricks. They try to force me to use their 'Browser'. Then they want more money for extra apps, after already paying 290$. I wouldn't be surprised if they made the Viruses! They are unethical. Show details

Norton LifeLock made an unauthorized charge against my credit card. I had a very frustrating experience with their customer service department. The charge was on a credit card in my name. I do not have an active account with Norton LifeLock. After… Read more

spending a significant amount of time navigating the automated phone system they informed me they could not cancel the account as it was in someone else's name despite the charge being made on my credit card, which is clearly in my name. This explanation is unacceptable. The only way I could resolve the issue was to pay the current charge and cancel the credit card to prevent further charges. This was a complete failure to address my issue. This is not a viable solution and demonstrates a complete failure to address my issue. I believe this is a serious breach of customer service and business practice. They should have given me a full refund, cancelled my account and removed my credit card information from their system to prevent further unauthorized charges.

Norton sent an automatic renewal. I had not received an email it was due and we no longer use it. After I got through to an agent ( u need to say agent until AI puts u through) they were exceptional. I received a refund within a couple of minutes. Show details

Thank You Norton – Norton are a wonderful company,they cancelled my subscription ,and refunded my money,without any objection. thank you Norton you deserve to do well , and your honestly shows what a good Company you are

cancelled subscription thru facebook messenger. Instant response, hassle free process, money refunded.Thankyou Pooja – Easy to deal with thru messenger facebook. Polite and helpful, followed up few days later. Show details

HORRENDOUS! is the word that comes to mind. This antivirus is a complete and utter nuisance from the first minute it was activated. It turned me off to have had it on my devices because of the constant harassment texts and emails trying to upsell their crappy services but most importantly, it stuffed everything up and waisted my energy! It was a… Read more

bad decision to consider Norton and they deserve to fold miserably! I turned and requested full refund from this heavy upsell at Harvey Norman where I purchased this bull-sh%t product and finally got it after insisting thank goodness. I recommend ESET where it’s a much better product for half the cost and eset doesn't splash their branding all over the place including the emails but most importantly it also did not work properly and the apps were constantly yapping a bunch of useless crappy texts about how effective it’s working which it did not! It’s totally insane that this product is acceptable to consumers! It should kept it out of Australia and stay in trumpland where it belongs.

I'm still seeing pop ups on my laptop advising I need to purchase more products from Norton to ensure my safety online. I have paid $200 to Norton and can't wait till my subscription expires. I will never purchase Norton again. Show details

This is not a top tier service. DO NOT sign up with Norton!!! Got stung with an auto-suscription that I was not aware of, not did I get any reminders. Their website gives you the run-around. Can only call USA, $$$, not my country. Impossible to get refund. They are basically scanners. Not reputable at all. Show details

On face value it looks great but as you start using it, it’ll come up with several messages that there are several trackers. It cost you much more than the virus that you bought and then it comes up with cleanup tools again it cost you almost doubled the amount of what anti virus you bought. I have been using it for the last four years and I’m… Read more

wondering whether to change it’s becoming so expensive because each time something happens they create something in your browser and the whole computer runs slow.

This company that pride itself in technology cannot give you a touch phone number on the screen to ring them. You must write it down or remember it. What a disgrace. Look I’m not being smart here but do you work out of a garage somewhere? You’re just not a professional company. One of the most pleasing experiences I’ve had is to sever myself from… Read more

your disgrace. If only people could read these reviews before they go and purchase this type of software you would be out of your garage very soon. I can’t express my discussed clearly but then the people who worked there or your AI are your wonderful AI that answers the phone. it can’t understand the simple responses of yes or no and it tells you I do not understand your question and I have said yes or no do you sit with your eyes Volvo CEO of the company and laugh at these reviews you ?

A frustrating product that identifies and blocks espon printer drivers as being a threat. This prevents all printing on a windows 11 computer. This causes lots of frustration for elderly users. Advice would be to not to use the product as a basic task of computer is to be able to print with a standard printer. Show details

If I can give a review to Norton, I hope I can give it a -10. It is not about their product, it is about how they force people to renew with them. Norton tried to take renewal fee for more than $300 from my credit card which was replaced by another card. I thought I can call Norton to discuss about this as there is still about 20 days left. Then… Read more

some Apps in my mobile stop working one by one. This morning, the mouse function in the touch pad of my laptop stops working too. I then checked online and found out lots of reviews of malfunction of devices when people stopped to renew with Norton. It is kind of like punishment for people not to use Norton. I will never use them again!

I used to have Norton security software and it vas pretty average and slow.after expired I got trend micro and can not see any difference in security. When I left Norton security software I started to receive hips of advertising every day.it is very annoying.can not stop it .can not unsubscribe what I tried to do many times but unsuccessfully.… Read more

Stay away from Norton security unless you won't to be treated very bad. It's completely harassment from Norton security software All the best

I had previously declined Norton's online offer to subscribe for another year and bought it cheaper at OfficeWorks, which I did again recently. When typing in my new licence key I was surprised to be asked for a payment method since I had already paid. I did not complete the registration as I clarified it further. A friend inspected the packaging… Read more

and found some small print about payments which was too small for me to read. I attempted to type my key again to be told it was no longer valid even though I had not completed the installation on the first occasion. So I am locked out of using it. Apparently their method now is to add unspecified charges over time. Nortons is a scam. Officeworks refunded me.

Very slow on the antivirus and VPN. I cancelled, but they took money out of my new card, even with different end date and pin number - bank said they can't stop them. After lots of negotiation got that back, then in a few months took money out for a subscription I'd never even signed up for! Show details

On Monday I received an email from Norton Antivirus that they were deducting 499AUD from my account ..they left a Melbourne number which I called & the person on the other end told we his name is James Rodger’s & he gave me his work ID & then said I had been hacked & they stopped the payment from coming through however they were trying to track… Read more

down the hackers . Then he called on a number from Hawaii which I checked that said it was safe (like the number in Melbourne .he then continued to convince me that his office in Melbourne is working diligently on this situation.heated me to open a world remit account @ send an amount of 800AID to the hackers to catch them in the act ..all the while he was the hacker from the Melbourne office..I stopped immediately & blocked him & called the bank & frauds department who confirmed he was the actual hacker. He knew all my banking details which I cancelled. Beware of a Melbourne number even though google says it’s legitimate & an invoice from Norton Virus.i was told by the frauds department they these hackers get your details from a purchase you have made on instagram so don’t buy anything from a social media account even if you’re verifying its sources & reviews

cancelled my subscription but they are still sending me emails to renew my subscription & i have read in the reviews on line that they still take money out of your account when you cancel so be very careful about signing up if they take money out of my account i will let everyone know & i'l make a formal complaint

Why do they have like 6 different apps for similar services? Why not combine all the features into one app? Why have so much pushy upselling it’s just annoying. It’s so expensive for what it is compared to competitors and the features don’t work like they’re meant to anyway. Total waste of money. Show details

The anti-virus part Norton 360 is ok. BUT the "free" VPN function is now complete rubbish. Used to be good, but now continually drops the internet connection and, then after a while, reconnects. This means the user has to re-login the website being used (it is time consuming and frustrating to have to reenter username, password and second factor… Read more

authentication). Impossible to say why this is happening now. Maybe, Norton has sold more licenses than its servers/routers can handle, or the recent version of the software has a major defect. Dropouts happening every 10 to 20 minutes is completely unacceptable. I suggest you but another cheaper antivirus solution and buy a stand-alone VPN like Nord (there are a number of good ones)

Norton Virus Protection made an unauthorized charge against my credit card. . I do not have an active account with Norton in any shape or form . Our Bank informed/alerted us of the suspicious transaction ....its scare how they obtain my credit card details which recently been updated since I had a similar episode last year with McAfee