Norton Anti-Virus

This is why I have changed I want the right to be able to pay when I want to Quote By subscribing, you are purchasing a recurring subscription which will automatically renew after the first term.

I have subscribed to Nortons for many, many years. I read a NY Times Wirecutter article stating that the Windows 10 Defender product is better and free and already on PCs and to save your money. I had recently renewed my Nortons subscription and rang and asked for a pro rata refund. They advised that their policy is they don't give refunds outside their grace period. I asked to speak to a supervisor. Not available.

Self installed on my pc without permission. Must have piggybacked the install file on an update or something. Underhanded business practice, if their ethical compass says this is ok I'd hate to think what else theyre doing and I 100% would not trust their program to protect my computer.

We purchased Norton Anti-virus for a laptop about 5 years ago. The laptop died which wasn’t a problem as i didn’t need it anymore, I have an iPad.
Little did I know that there was an auto annual payment being charged. About 2 weeks ago I got an email about this payment....have never had an email before about this, obviously I would have cancelled it before had I been informed. To find out you we’re charged over $300 for the last 4 years for nothing is infuriating (yes I know should have checked statement, I’ve lived, I’ve learned at great expe...

Paid for a full year's licence yet it pesters me with daily upsell advertising and slows my system down into the stone age. Intrusive fear mongering pop-ups like "Are you online? Your personal information could be exposed?" Really? Why did I buy Norton then? Oh, right, you want me to buy Norton VPN. Can't wait for my current subscription to end.

Spoke to a technical support worker who wasted an hour of my time. Then assured me that I'd get a phone call in 24-48 hours from someone who can help. Phone call never came. I continued to have serious breaches to my computer's security. I called back after 3 days of not hearing anything. Spoke to same person who said there were no notes on my case file (her fault) and refused to transfer me to her supervisor. Said she'd arrange a 'callback' again for the manager and whoever can help me with my major security issues. Just pathetic. Waste of money.

I have had Norton on computers for my family for well over 10 years and have been extremely disappointed with the current product and customer support. I have a ~3 month old Apple Mac and had Norton 360 Premium for 10pc's. There was a problem with Big Sur and Norton Firewall blocking email attachments (turn Norton off and everything OK) - had an IT specialist on site and knew what the problem was but Norton Support are working from home (assume due to Covid) and had to make an appointment for them to ring which we did twice, paid the IT guy t...

I have previously had problems (about 5 years ago) with Norton charging my credit card for a subscription to a service I had cancelled three times previously (each year I would cancel the because they kept charging my credit card) I would get a refund each time but it was a huge Hassel. I ended up cancelling that credit card account altogether. I received a 28 day trial of Norton Security Ultra with my new PC and was thinking about giving them another go. But after reading these reviews I can see they haven't changed a bit. Uninstall in progress, Thanks for your comments, it looks like you have saved me a world of pain :)

Found this product to be unstable and unreliable on Mac.
Very poor customer service.
Persevered for over two weeks in the hope of Norton addressing the problem but gave up in disgust.
I will NEVER return to this product.

I'm deeply regretful hat I bought the 3 year subscription plan and it's been impossible to get the product to work properly.
Tried to reach customer service but only got a bot that gave me a link to a reinstallation tool.
Utterly useless. Wish I had read these reviews first!

I have never subscribed to norton yet get several emails a day saying this is my last warning it has expired. I have tried to unsubscribe and can’t. An invasion of privacy. Disgusting way to conduct a business.

I decided to uninstall Norton as it’s too expensive and I’m wary of their lock-in subscriptions. Since then (over a month) I’ve received URGENT and WARNING emails everyday telling me to sign up. I’ve got other protection. I don’t need this. I’ve unsubscribed 6 times. I’ve tried to email but it bounces back. Just stop already! Now I’m googling how to get them to stop! So annoying.

1. my credit card was misused to purchased this product. Norton apparently can 'force' payment through the Big-4 banks.
2. Because I am not the purchaser Norton can refuse to cancel 'unauthorised' purchase (Even though I am the credit card holder).
3. The only way to contact Norton is through phone and online chat, Norton doesn't have a customer compliant department for me to escalate this issue. (Hard to hear and understand people on the phone, the Online chat was offline for a week for Australian customer, to date I was unable to acces...

I tried to cancel my subscription by going to their website. It takes you about 20 clicks to get in contact with a "live" help person. Even when you click on "Chat to us" or" local customer service number", you dont get through. Really deceitful.
They of course try and talk you out of cancelling, answer like you're just having trouble with installation etc. I had to be so blunt about cancelling, and then suprise suprise you do have a 60 day window to cancel (you don't see that on their website)
Its interesting that a company that sells cyber security seems so shonky...go MacAfee

NORTON offer 24/7 technical support for Norton 360 products but they don't deliver. I have been waiting over three weeks for assistance to fix a problem. And this follows four phone calls with 1hr 55 minutes wait time to speak with an assistant. Poor service! Absolutely disgusting!