Norton Anti-Virus

This used to be a good product and worth the higher cost, but now so many services are add on subscriptions for stuff that used to be included. Their auto renewal tries to charge you a full month and a half before the renewal date just to make sure they get you before you can remember and cancel. Plus it makes everything run so much slower. I have been using Norton for the last 20 years and will not be renewing. Show details

HORRENDOUS! is the word that comes to mind. This antivirus is a complete and utter nuisance from the first minute it was activated. It turned me off to have had it on my devices because of the constant harassment texts and emails trying to upsell their crappy services but most importantly, it stuffed everything up and waisted my energy! It was a… Read more

bad decision to consider Norton and they deserve to fold miserably! I turned and requested full refund from this heavy upsell at Harvey Norman where I purchased this bull-sh%t product and finally got it after insisting thank goodness. I recommend ESET where it’s a much better product for half the cost and eset doesn't splash their branding all over the place including the emails but most importantly it also did not work properly and the apps were constantly yapping a bunch of useless crappy texts about how effective it’s working which it did not! It’s totally insane that this product is acceptable to consumers! It should kept it out of Australia and stay in trumpland where it belongs.

I'm still seeing pop ups on my laptop advising I need to purchase more products from Norton to ensure my safety online. I have paid $200 to Norton and can't wait till my subscription expires. I will never purchase Norton again. Show details

Norton LifeLock made an unauthorized charge against my credit card. I had a very frustrating experience with their customer service department. The charge was on a credit card in my name. I do not have an active account with Norton LifeLock. After… Read more

spending a significant amount of time navigating the automated phone system they informed me they could not cancel the account as it was in someone else's name despite the charge being made on my credit card, which is clearly in my name. This explanation is unacceptable. The only way I could resolve the issue was to pay the current charge and cancel the credit card to prevent further charges. This was a complete failure to address my issue. This is not a viable solution and demonstrates a complete failure to address my issue. I believe this is a serious breach of customer service and business practice. They should have given me a full refund, cancelled my account and removed my credit card information from their system to prevent further unauthorized charges.

This Norton Company is the most untrustworthy lying Company I have ever experienced. I purchased a pc security from them months ago, I paid $120.00 for a package I never received. I have contacted their "Support Chat" at least 9 times complaining of… Read more

not having received my paid security software. I even gave them permission to search through my pc to ensure it was not installed. They begrudgingly admitted that it was not on my computer and had been "somehow delivered to a person in the US.They promised a renewal of my payment as they had identified their mistake. They advised it may take some weeks for this procedure to take place.This was in November 2024. I have complained to the Australian Consumer Affairs and they have done nothing about it. Apparently they have little influence in the USA. So if you are considering purchasing a product from this Cheapscate company I hope you have better luck than I did.

Norton sent an automatic renewal. I had not received an email it was due and we no longer use it. After I got through to an agent ( u need to say agent until AI puts u through) they were exceptional. I received a refund within a couple of minutes. Show details

Thank You Norton – Norton are a wonderful company,they cancelled my subscription ,and refunded my money,without any objection. thank you Norton you deserve to do well , and your honestly shows what a good Company you are

cancelled subscription thru facebook messenger. Instant response, hassle free process, money refunded.Thankyou Pooja – Easy to deal with thru messenger facebook. Polite and helpful, followed up few days later. Show details

This is not a top tier service. DO NOT sign up with Norton!!! Got stung with an auto-suscription that I was not aware of, not did I get any reminders. Their website gives you the run-around. Can only call USA, $$$, not my country. Impossible to get refund. They are basically scanners. Not reputable at all. Show details

On face value it looks great but as you start using it, it’ll come up with several messages that there are several trackers. It cost you much more than the virus that you bought and then it comes up with cleanup tools again it cost you almost doubled the amount of what anti virus you bought. I have been using it for the last four years and I’m… Read more

wondering whether to change it’s becoming so expensive because each time something happens they create something in your browser and the whole computer runs slow.

This company that pride itself in technology cannot give you a touch phone number on the screen to ring them. You must write it down or remember it. What a disgrace. Look I’m not being smart here but do you work out of a garage somewhere? You’re just not a professional company. One of the most pleasing experiences I’ve had is to sever myself from… Read more

your disgrace. If only people could read these reviews before they go and purchase this type of software you would be out of your garage very soon. I can’t express my discussed clearly but then the people who worked there or your AI are your wonderful AI that answers the phone. it can’t understand the simple responses of yes or no and it tells you I do not understand your question and I have said yes or no do you sit with your eyes Volvo CEO of the company and laugh at these reviews you ?

A frustrating product that identifies and blocks espon printer drivers as being a threat. This prevents all printing on a windows 11 computer. This causes lots of frustration for elderly users. Advice would be to not to use the product as a basic task of computer is to be able to print with a standard printer. Show details

If I can give a review to Norton, I hope I can give it a -10. It is not about their product, it is about how they force people to renew with them. Norton tried to take renewal fee for more than $300 from my credit card which was replaced by another card. I thought I can call Norton to discuss about this as there is still about 20 days left. Then… Read more

some Apps in my mobile stop working one by one. This morning, the mouse function in the touch pad of my laptop stops working too. I then checked online and found out lots of reviews of malfunction of devices when people stopped to renew with Norton. It is kind of like punishment for people not to use Norton. I will never use them again!

I used to have Norton security software and it vas pretty average and slow.after expired I got trend micro and can not see any difference in security. When I left Norton security software I started to receive hips of advertising every day.it is very annoying.can not stop it .can not unsubscribe what I tried to do many times but unsuccessfully.… Read more

Stay away from Norton security unless you won't to be treated very bad. It's completely harassment from Norton security software All the best

I had previously declined Norton's online offer to subscribe for another year and bought it cheaper at OfficeWorks, which I did again recently. When typing in my new licence key I was surprised to be asked for a payment method since I had already paid. I did not complete the registration as I clarified it further. A friend inspected the packaging… Read more

and found some small print about payments which was too small for me to read. I attempted to type my key again to be told it was no longer valid even though I had not completed the installation on the first occasion. So I am locked out of using it. Apparently their method now is to add unspecified charges over time. Nortons is a scam. Officeworks refunded me.

Very slow on the antivirus and VPN. I cancelled, but they took money out of my new card, even with different end date and pin number - bank said they can't stop them. After lots of negotiation got that back, then in a few months took money out for a subscription I'd never even signed up for! Show details

On Monday I received an email from Norton Antivirus that they were deducting 499AUD from my account ..they left a Melbourne number which I called & the person on the other end told we his name is James Rodger’s & he gave me his work ID & then said I had been hacked & they stopped the payment from coming through however they were trying to track… Read more

down the hackers . Then he called on a number from Hawaii which I checked that said it was safe (like the number in Melbourne .he then continued to convince me that his office in Melbourne is working diligently on this situation.heated me to open a world remit account @ send an amount of 800AID to the hackers to catch them in the act ..all the while he was the hacker from the Melbourne office..I stopped immediately & blocked him & called the bank & frauds department who confirmed he was the actual hacker. He knew all my banking details which I cancelled. Beware of a Melbourne number even though google says it’s legitimate & an invoice from Norton Virus.i was told by the frauds department they these hackers get your details from a purchase you have made on instagram so don’t buy anything from a social media account even if you’re verifying its sources & reviews

cancelled my subscription but they are still sending me emails to renew my subscription & i have read in the reviews on line that they still take money out of your account when you cancel so be very careful about signing up if they take money out of my account i will let everyone know & i'l make a formal complaint

Why do they have like 6 different apps for similar services? Why not combine all the features into one app? Why have so much pushy upselling it’s just annoying. It’s so expensive for what it is compared to competitors and the features don’t work like they’re meant to anyway. Total waste of money. Show details

The anti-virus part Norton 360 is ok. BUT the "free" VPN function is now complete rubbish. Used to be good, but now continually drops the internet connection and, then after a while, reconnects. This means the user has to re-login the website being used (it is time consuming and frustrating to have to reenter username, password and second factor… Read more

authentication). Impossible to say why this is happening now. Maybe, Norton has sold more licenses than its servers/routers can handle, or the recent version of the software has a major defect. Dropouts happening every 10 to 20 minutes is completely unacceptable. I suggest you but another cheaper antivirus solution and buy a stand-alone VPN like Nord (there are a number of good ones)

Norton Virus Protection made an unauthorized charge against my credit card. . I do not have an active account with Norton in any shape or form . Our Bank informed/alerted us of the suspicious transaction ....its scare how they obtain my credit card details which recently been updated since I had a similar episode last year with McAfee

1 star is too many. I was having Bluetooth and USB driver issues. Tried to update through Windows 11 settings, said it was all up to date. Weird, as Norton said 5 drivers were out of date. Decided to go the command prompt route, and it turns out Norton had overridden Microsoft/Windows updates and was locking the updates to an extra fee. Made sure… Read more

Windows was the default, and now it detected a whole bunch of drivers needed updates. Also the memory usage of Norton had adversely reacted to several of my games, and had about 5 crashes in a single day due to memory overload. Ignore all the "Influencers" saying that Norton is good, S tier or reliable, as they are actively paid to say so. Just use your brains and dont click sketchy links, and run Windows defender at least once a week if you daily use it, or monthly if seldom usage. It works significantly better than most people gibe it credit

I know I have done this before, but they are STILL DOING IT - but this year it was worse. Here we go again – I would give zero if that were allowed. Basically a repeat of my last review, but SAME THING happens EVERY YEAR; so want to repeat/remind Norton that this is STILL extortion, and fraudulent. BUT THIS YEAR IT IS WORSE!!!!!! Renew balloon… Read more

in the past locked you into "auto renew" in a years time for 3 times the price. So go to product page and buy, but STILL only option is "auto renew in a year." NO OTHER OPTION.

They stick by their "that's ok, agree, then contact and cancel." The WHOLE POINT of agreeing to terms and conditions is that "you agree/abide by T & C's". To tell people "just agree, then contact and cancel" DEFEATS THE WHOLE PURPOSE.

How do large corporations get away with/operate like this? Doesn't ANYONE regulate this?

But this year it was WORSE. I noticed that there was $104.99 taken from Paypal account. By Norton. Mine doesn't expire for another two weeks. WHY didn't I get a warning? Well, it appears the auto renew that I spent half a day last year arguing about/getting cancelled, was "reset to auto renew" WITHOUT me knowing.

It took me AGES last year to "undo auto renew", but hey, why should consumers have rights???? So last year I FINALLY get the auto renew in a years time cancelled. LIKE I HAVE TO DO EVERY YEAR. And they overide it = take my money anyway. Why even bother???

Everyone likes and uses their anti virus. So, how do you make the best anti virus bad/alienate customers? Use a fraudulent "auto renew you MUST agree to (but can then go back on agreement/terminate/ change)".

It is NOT good business, can't be legal.

ACC/Consumer affairs/AFP = where are you?????

Anyway, I get on chat. They argue and argue, refund me $21 (5%) and say "there you go/keep you as a customer = bye!!" and cut off the chat.

So I have to go back and explain it all again. I FINALLY get a person, they FINALLY cancel the renewal.

Guy says "Is there anything we can do to keep you as a customer??" I say "CANCEL THE AUTO RENEWAL!!!!!!!!!!" He assures me they will. Like they have EVERY YEAR. And then totally IGNORED IT - auto renew ANYWAY.

Bye bye Norton. I will now use ANY OTHER ANTI VIRUS BUT NORTON - just on principle

Absolutely hopeless. One star rating is one too many but zero stars are not an option.I cancelled my subscription after they renewed it without contacting me first. They acknowledged it as cancelled however 2 weeks later & still no refund. Zero customer service, their website goes in circles, the automated phone system "is getting used to understanding humans" so no viable means of contact. Not just poor but very poor business management.