Norton Anti-Virus

I had to get a new card twice because of this company taking money when I said no. I had 3 years premium service with them and at that price extra security things to make it better should be included in the price and not ezcuded

Eight days, five hours, two missed deadlines and no resolution I have used Norton for three years and paid an annual price of A$49.99 for the past two years. This year, Norton increased my price to A$149 and then reduced it to A$99. I contacted customer service to request that my existing A$49.99 pricing be maintained. What should have been a… Read more

straightforward retention request has now taken more than eight days and over five hours of my time across phone calls, online chats and social media.

On Saturday 22 August, I asked an agent to escalate the matter and was told that it had been escalated. When I followed up on Monday, another agent confirmed that no escalation had ever been submitted. The first agent had falsely told me it was done, delaying the matter from the outset and forcing me to request the escalation again.

After the second escalation request, I was promised a response within 72 hours. Nobody contacted me.

During another lengthy chat, an agent first claimed that the senior team was still reviewing the case and asked me to wait another 24–48 hours. Minutes later, he claimed the request had already been denied. He could not say when the decision was made, explain the reason or tell me why nobody had contacted me. He then ended the chat without answering my questions.

After I contacted Norton through social media, I was told the case had been sent to its L2 team and that I would receive an email within 24 hours. Norton missed that deadline as well. I have since received multiple holding messages from different social media agents telling me to be patient, assuring me that the matter is being reviewed and blaming a high volume of cases. Still, nobody with authority has contacted me or provided a decision.

Norton appears to have plenty of staff available to answer phones, operate chats and send scripted social media responses, but nobody empowered to provide an actual resolution.

Meanwhile, the same Norton 360 Deluxe three-device licence is available through an Australian retailer for A$29. Norton initially sought A$149, reduced it to A$99 and then presented A$89.99 as a “special loyalty offer” because I have been a customer for three years. I currently pay A$49.99. Why would I feel special being asked to pay A$89.99 when that is A$40 more than I already pay?

The software itself has served its purpose. Everything surrounding the direct renewal has been appalling. After eight days, more than five hours of my time, an escalation that was never submitted, contradictory claims about whether my request was still under review or had been denied, two missed response deadlines and a stream of scripted holding messages, nobody with authority has contacted me or resolved a basic retention request. Norton’s escalation process appears designed to exhaust customers rather than resolve their complaints. I would not recommend renewing directly through Norton or relying on its customer service when something goes wrong.

At the time of writing this review, I still had not been contacted by anyone with authority or received a substantive response from Norton.

I have given Norton one star only because it will not let me give it none. I signed up for Norton utilities Ultimate and all it does is tries to sell me upgrades and won't let me access what I have actually paid for. Now it won't let me cancel my subscription. Worst anti virus ever Show details

I renewed my Norton 360 Software about 3 months ago. Over the past few weeks I have been receiving emails from them saying that I needed to renew a service. When I logged on it was not a renewal, it was a new additional service that I did not… Read more

previously have. Today when I logged on my several browsers including Google, Edge, Chrome etc. I was blocked from my website and a screen popped up "Dangerous Web Page Blocked". I spent over 60 minutes working with a rep and then a supervisor. They finally told me that it couldn't correct it it wasn't coming from them. After spending a hour (mostly on wait) they connected me to someone who could help me remove the block.

The help person told me that in order to get rid of it I had to have an additional service for $29.99 Sounds like a 1 time charge but when I asked him it it was a month or for a year, Guess what, it was for a month. I told him what to do with his service. It also sounds similar to the new charge they tried to hook me into.

A few years ago I wrote another review for them, I claimed that I my opinion they are criminals. Apparently nothing has changed with them. My previous review got hit about 750 times, hope this one does too.

Norton is stealing money from my account. Years ago I set up Norton antivirus account credit card debit. For the last two years Norton have accessed my account and taken a payment even after I cancelled the card! How do they do that? Tonight they… Read more

took payment again and I actually found the phone number to call them. After speaking with them and not being able to recall the numbers of the cancelled card, Norton were unable to help. The suggestion was cancel the card which I know doesn't work because Norton access the account again without any information from me! The other suggestion was go to the bank and block payment. Norton is totally lacking integrity and appears to be using the same techniques as scammers.

Discount not honoured – I have been with Norton's for 7 years. This year prior to renewal I removed "automatic payment set-up" under the subscription section of my membership. I was considering going elsewhere. After doing this I received a message to say my subscription… Read more

would be discounted from $189.99 to $94.99 if I changed my mind and continued automatic payment setup. I chose to keep this set up because the discount offer was great. 9 days later my credit card was debited with $189.99 (plus their foreign currency fee)!!! Not happy. I have a photo of the screen of my computer offering me this discount for my next bill. Called Norton's and the representative was helpful in fixing this issue (refunding me $85) however this issue should never have occurred in the first place. How many people get caught, and don't check their statements. Also, why a foreign currency fee of $5.69 for the transaction!!!

When purchasing a new device Nortons was suggested and I added to the device at set up. Unbeknown to me it was set on automatic renewal by the retailer. Even though I received emails saying that the deduction could not be made for renewal until card details were updated, the deductions were still done. When I realised this had happened I made… Read more

contact and eventually after speaking to an AI assistant and finally a person, who was polite and did a cancellation over the phone to ensure this can't happen again. Advice from Norton support was that the bank had allowed the automatic deductions to be made beacuse they supplied the updated card details as that was a feature on my account. TMB says it is a VISA function. The Norton program had been removed from my device in 2024, but apparently that doesn't mean you stop paying - you get the priveledge of paying for something you are not using. I will ensure I make no assumptions in the future but would not recommend this product. It all seems very automated and no real people oversight with the ability to do what is morally right. It is all about the $. A Singapore based company - should have asked about that too at the outset. But of course no Australian owned or maunfactured product. A lesson in how we do need to check everything more vigilantly.

They are supposed to provide you with security for your PC to protect against scammers, but instead are the scammers themselves. Be good if i could protect myself against their misleading autorenewal policy. Which they dont tell u about until you have been charged! Do your self a favor and just use Microsoft defender instead which is complimentary via Microsoft 365 subscription.

Norton Security has not got a number to call them on there website, I got connected to 2 chat bots that were giving me genetic trash, when I asked for a contact number. In the end I worked out the problem myself, so much for CUSTOMER SERVICE these days.

When i bought laptop, i was offered 3 years if norton 360 for free. I used s couple if extra scan services over the 3 years using my debit card for payment. Since January 2026 Norton have asked me for my updated debit card expiry etc as my card i used previously had expired. I wouldnt give them the new card details as i was cancelling my… Read more

membership with them. They have now renewed my subscription using an expired debit card so i have to have ANZ to dispute the payment. Norton have ignored my request to refund the renewal premium which they have processed a month in advance. From my perspective Norton 360 operates a fraudulent business

Terrible customer service. They auto renew as a very high price more than a month prior to expiry of the original year. While they eventually agreed to refund, we were still out the international transaction fee. When asking them where the information was on their website that the Australian dollar transactions are processed offshore and therefore… Read more

I would have known to use a travel card or similar to avoid these fees, they were unable to answer that question and kept blaming my bank despite the problem originating from their lack of transparency.

I find it funny that a antivirus company doesn't have enough customer service agents to help you through and also I find it interesting that when we need to report that someone is using an alternative virus in a terrible way and trying to get people's details and we can't get through they're more people are getting scammed and hacked which is… Read more

defeating the purpose of you guys being there terrible terrible terrible all the other antivirus companies give you so much more attention stay away from these ones

Norton 360 is expensive, a PITA (pain in the [Content Removed]) to use and constantly wants you to PAY MORE! After having my identity stolen, I decided to pain proper money for a more comprehensive security system on my computer. Norton 360 Platinum thinking that should really cover me. Like hundreds of $. Oh. My. God. Do NOT buy from these rip… Read more

off merchants.

Yeah, good anti-virus. But there's lots of great free ones out there. The Password Manager never works properly, despite setting up biometrics more times than I can count. It keeps scanning "extras" not in this package (who knew?) and trying to get me to pay more, more, MORE. Turned itself OFF on my phone without any notification. Slows my PC down. I constantly get notifications about my old email address turning up on the dark web (yep, ID theft), but never with sufficient information to actually do something about it.

If I could afford to buy something, I'd forget the remaining 463 days on my subscription and get rid of it.

DO NOT BUY THIS.

This used to be a good product and worth the higher cost, but now so many services are add on subscriptions for stuff that used to be included. Their auto renewal tries to charge you a full month and a half before the renewal date just to make sure they get you before you can remember and cancel. Plus it makes everything run so much slower. I have been using Norton for the last 20 years and will not be renewing. Show details

HORRENDOUS! is the word that comes to mind. This antivirus is a complete and utter nuisance from the first minute it was activated. It turned me off to have had it on my devices because of the constant harassment texts and emails trying to upsell their crappy services but most importantly, it stuffed everything up and waisted my energy! It was a… Read more

bad decision to consider Norton and they deserve to fold miserably! I turned and requested full refund from this heavy upsell at Harvey Norman where I purchased this bull-sh%t product and finally got it after insisting thank goodness. I recommend ESET where it’s a much better product for half the cost and eset doesn't splash their branding all over the place including the emails but most importantly it also did not work properly and the apps were constantly yapping a bunch of useless crappy texts about how effective it’s working which it did not! It’s totally insane that this product is acceptable to consumers! It should kept it out of Australia and stay in trumpland where it belongs.

I'm still seeing pop ups on my laptop advising I need to purchase more products from Norton to ensure my safety online. I have paid $200 to Norton and can't wait till my subscription expires. I will never purchase Norton again. Show details

This is not a top tier service. DO NOT sign up with Norton!!! Got stung with an auto-suscription that I was not aware of, not did I get any reminders. Their website gives you the run-around. Can only call USA, $$$, not my country. Impossible to get refund. They are basically scanners. Not reputable at all. Show details

On face value it looks great but as you start using it, it’ll come up with several messages that there are several trackers. It cost you much more than the virus that you bought and then it comes up with cleanup tools again it cost you almost doubled the amount of what anti virus you bought. I have been using it for the last four years and I’m… Read more

wondering whether to change it’s becoming so expensive because each time something happens they create something in your browser and the whole computer runs slow.

This company that pride itself in technology cannot give you a touch phone number on the screen to ring them. You must write it down or remember it. What a disgrace. Look I’m not being smart here but do you work out of a garage somewhere? You’re just not a professional company. One of the most pleasing experiences I’ve had is to sever myself from… Read more

your disgrace. If only people could read these reviews before they go and purchase this type of software you would be out of your garage very soon. I can’t express my discussed clearly but then the people who worked there or your AI are your wonderful AI that answers the phone. it can’t understand the simple responses of yes or no and it tells you I do not understand your question and I have said yes or no do you sit with your eyes Volvo CEO of the company and laugh at these reviews you ?

A frustrating product that identifies and blocks espon printer drivers as being a threat. This prevents all printing on a windows 11 computer. This causes lots of frustration for elderly users. Advice would be to not to use the product as a basic task of computer is to be able to print with a standard printer. Show details

If I can give a review to Norton, I hope I can give it a -10. It is not about their product, it is about how they force people to renew with them. Norton tried to take renewal fee for more than $300 from my credit card which was replaced by another card. I thought I can call Norton to discuss about this as there is still about 20 days left. Then… Read more

some Apps in my mobile stop working one by one. This morning, the mouse function in the touch pad of my laptop stops working too. I then checked online and found out lots of reviews of malfunction of devices when people stopped to renew with Norton. It is kind of like punishment for people not to use Norton. I will never use them again!

I used to have Norton security software and it vas pretty average and slow.after expired I got trend micro and can not see any difference in security. When I left Norton security software I started to receive hips of advertising every day.it is very annoying.can not stop it .can not unsubscribe what I tried to do many times but unsuccessfully.… Read more

Stay away from Norton security unless you won't to be treated very bad. It's completely harassment from Norton security software All the best

I had previously declined Norton's online offer to subscribe for another year and bought it cheaper at OfficeWorks, which I did again recently. When typing in my new licence key I was surprised to be asked for a payment method since I had already paid. I did not complete the registration as I clarified it further. A friend inspected the packaging… Read more

and found some small print about payments which was too small for me to read. I attempted to type my key again to be told it was no longer valid even though I had not completed the installation on the first occasion. So I am locked out of using it. Apparently their method now is to add unspecified charges over time. Nortons is a scam. Officeworks refunded me.

Very slow on the antivirus and VPN. I cancelled, but they took money out of my new card, even with different end date and pin number - bank said they can't stop them. After lots of negotiation got that back, then in a few months took money out for a subscription I'd never even signed up for! Show details