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Reviews

  • Customer Service
    3.9 (38)
  • Timeliness
    3.8 (35)
  • Job Satisfaction
    4.1 (34)
  • Rates and Fees
    3.7 (31)
  • Transparency
    4.7 (466)
  • Product Quality
    4.4 (31)
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james adair

james adairSydney, NSW

  • 3 reviews

Over priced rip off

published

Ring around guys , much cheaper else were. Got one installed for less than half the price.
These people take advantage of their customers.
Make a couple of phone calls, these guys rely on you being lazy

Transparency
Incentivised ReviewNo
Franchise UsedCampbelltown, Sydney, NSW, AU
Minty3

Minty3South East Queensland, QLD

  • 2 reviews

Terrible service terrible workmanship

published
Transparency
Incentivised ReviewNo
Franchise UsedZillmere 4034, Brisbane, South East Queensland, QLD, AU
Steven

StevenSydney, NSW

  • 10 reviews
  • 10 likes

Outstanding! Friendly, professional and very honest!

published

Dean is one of the most awesome, down to earth tradies I have ever had in my home. He happily advocated on my behalf and provided a professional, quality product at a very affordable price. If you’re in Sydney and you need glass fixed… Ask for Dean!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Franchise UsedPadstow 2212, Bankstown, Sydney, NSW, AU
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Pathetic if I could give 0 I would

published

Absolutely horrible service! I was shocked to hear the man swearing at my partner while my children where in ear shot and when the company were called to complain about it we were called liars! I’m so shocked at how is was handled NEVER AGAIN

Incentivised ReviewNo
Franchise UsedBadger Creek 3777, Yarra Ranges, Greater Melbourne (Outer), VIC, AU
MDW

MDWSydney

  • 9 reviews
  • 13 likes

Paid in advance and then they didn't show up!

published

Booked and pre-paid a windscreen repair with the Roseville Branch in Sydney. Got a call that afternoon saying the repair guy was running late and wouldn't get there. I said I was fine with the next day or the following day. Their response was maybe on the weekend or the following week which I said wasn't acceptable. Rang their main number who said no other branch could do it as I was in that franchise's area. Zero interest in finding a solution or sending someone from another nearby branch which according to Google maps is only three minutes further away! No interest in customer service or providing the service I paid for in advance. Never again.

Transparency
Incentivised ReviewNo
Franchise UsedRoseville 2069, Ku-ring-gai, Sydney, NSW, AU
2 comments
O'Brien
O'Brien RepresentativeO'Brien
MDW
MDW

Hi,

My reference to the other branch was that from where I am in Crows Nest (it was a mobile job), it was only three minutes further for the Alexandria Branch than for Roseville according to Google maps. The job number was J13025346

Way over priced

published

After the hail damage from the weekend, they quoted me $1100 for a basic replacement of the windscreen and driverside window. They told me the work would take 1.5 hours. Given that I can purchase the glass brand new myself for $265 for both pieces, this means they are charging $483 per hour labour?! They offered me a 10% discount if I payed now. They then tried to get me to book the vehicle in for repair in 4 weeks time. I have had two other quotes for $550 and $590 and can do the job this week. O'Briens are way over priced!

Transparency
Incentivised ReviewNo
Franchise UsedBrisbane, South East Queensland, QLD, AU
KassElly

KassEllyHunter Region, NSW

Disgusting - Replaced Windscreen and damaged vehicle

published
Transparency
Incentivised ReviewNo
Franchise UsedAlexandria 2020, Sydney, Sydney, NSW, AU
Agro

AgroSydney, NSW

  • 5 reviews
  • 1 like

Way overpriced

published

I was quoted $700 O'Brien Auto Glass for a basic windscreen replacement. I was quoted elsewhere for $295 and $288,
Had an excellent job done by another repairer who came to my home for $288!!!

Transparency
Incentivised ReviewNo
Franchise UsedParramatta, Sydney, NSW, AU
1 comment
O'Brien
O'Brien RepresentativeO'Brien
BrookeyLaLa

BrookeyLaLaGreater Melbourne (Outer), VIC

  • 2 reviews

O' o' o' O'RIP OFF!

published

Called to get a quote on a new windscreen for a Mitsubishi ASX - Initial quote was $730 BUT they'd give me a great deal today and knock it back to $680! How generous! I said this was still a bit much and was informed that a chat with a manager could occur to see if they could do me a better deal! They come back with $500 and they can come and do it in a weeks time! Woo Hoo! I say I'll look elsewhere thanks.

Call the local guy - job will be done in two days time, for the over half of the initial price quoted!

O’Brien are absolutely ridiculous - there must be many people out there who aren't informed enough to know that they are paying absurd prices!!!

Transparency
Incentivised ReviewNo
Franchise UsedGreater Melbourne (Inner), VIC, AU
1 comment
O'Brien
O'Brien RepresentativeO'Brien
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shannon

shannonSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Amazing

published

The staff at underwood are so friendly and do a professional job. Jodie is amazing and kept me informed as my car couldnt be calibrated on the day but Jodie sorted it out with no problem. Wouldnt use any other company only O'Brien's

Transparency
Incentivised ReviewNo
Franchise UsedUnderwood 4119, Logan, South East Queensland, QLD, AU

Damaged my car - Beyond devastated

published

I took my car in for an insurance replacement through AAMI, [name removed] from reception (who is not qualified in anything) did a damage report on my vehicle however when I went to collect my car, I noticed they had caused additional damage and cracks to the dashboard but because [name removed] isn't a qualified technician her damage report without this doesn't count as evidence. [name removed] and his branch will not take any responsibility for damages caused even though it is now defected for registration. Do not take your vehicle to the untrustworthy technicians at Alexandria - it will cost you!

Transparency
Incentivised ReviewNo
Franchise UsedAlexandria 2015, Sydney, Sydney, NSW, AU
1 comment
O'Brien
O'Brien RepresentativeO'Brien

Hi Bea, I'm sorry to hear this was your experience with us. I would like to investigate this further, could you please email feedback@obrienglass.com.au with your job number and contact details. Regards, Nicole

Ebonie

EbonieCentral Highlands and Goldfields, VIC

Came and fixed a problem

published

Elliot came and fixed a problem with our light's. Wonderful manners and polite very good with communication. Can't recommend obrien-electrical-bendigo enough great service and prices. Great local company and highly recommended.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Franchise UsedBendigo 3550, Greater Bendigo, Central Highlands and Goldfields, VIC, AU
See all answers

They are having a laugh! DO NOT TRUST!

published
Transparency
Incentivised ReviewNo
Franchise UsedPort Macquarie-Hastings, Mid North Coast, NSW, AU
ziqian t.

ziqian t.

  • 2 reviews
  • 1 like

poor workmanship and not work professionally

published

O'Brien replaced the windscreen on my Audi Q7, and the technician reconnect my dash cam with wrong cable, then made it shorted out( i have replaced with the same new one cost me $550 with the professional dash cam installer i used before, also my dash cam have video record the last min Obrien technician took it down, that could prove my dash cam were working well before they put it back). I send lots of enquiry and email to them but no one give any respond on it, unlucky i need pay for that money for replacement. If you don’t know how to install, just ask before doing it. This is the most basic common sense. Suggest dont go with them if you have another choice.

Transparency
Incentivised ReviewNo
Franchise UsedBrooklyn 3012, Brimbank, Greater Melbourne (Metropolitan), VIC, AU
Keith C.

Keith C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Great service from the Croydon Team!

published

I worked with Lynda Redfern and her team has never failed to deliver high quality and responsive service to my clients, especially when there were other plumbers that couldn't fix my client's issues. They are very professional, prompt and experienced in providing different options to help solve my client's problems so they can get back to running their business quickly. If you're property manager, hotel operator or facilities manager I highly recommend calling Lynda to find out how she and her team can help you.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Franchise UsedCroydon 3136, Maroondah, Greater Melbourne (Outer), VIC, AU
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JayDee007

JayDee007Sydney Surrounds, NSW

  • 3 reviews

Poor workmanship compounded by very slow response and even slower refund

published
Incentivised ReviewNo
Franchise UsedRoseville 2069, Ku-ring-gai, Sydney, NSW, AU
1 comment
O'Brien
O'Brien RepresentativeO'Brien
Dave

DaveSydney, NSW

Obrien Glass never turned up, never called to advise.

published

Booked for Monday 3/08/2020, given a four hour time frame 12-4pm.
No one arrived, no one called. Turns out booking was 'lost'.
Forced to rebook with ANOTHER 4 hour window 7/08/2020.

Transparency
Incentivised ReviewNo
Franchise UsedRoseville Chase 2069, Ku-ring-gai, Sydney, NSW, AU
2 comments
O'Brien
O'Brien RepresentativeO'Brien
Dave
Dave
rock n.

rock n.South East Queensland, QLD

Bank on paying half what they quote elsewhere

published

Rang for a quote for a 2004 Hilux Ute.
Quoted $599 ,told them I had a quote for $295,straight away dropped price to$395.
Found someone to come out today for$220.These guys are a rip off.BEWARE

Transparency
Incentivised ReviewNo
Franchise UsedQueensland, AU
2 comments
O'Brien
O'Brien RepresentativeO'Brien

Hi there, I’m sorry to hear you received a higher than expected quote for your job. We’re disappointed we couldn’t help you on this occasion but have passed on your feedback to our Pricing team. Regards, Nicole

rock n.
rock n.

That is your response.
Absolutely unbelievable.
[Irrelevant Content Removed]

Anne

AnneMid West, WA

Rear canopy window

published
Incentivised ReviewNo
Franchise UsedPort Hedland, Pilbara, WA, AU
1 comment
O'Brien
O'Brien RepresentativeO'Brien

Quote double the price of 3 direct competitors

published

Following a crack in my windscreen I sort several quotes for repair. Other repairers happy to quote online or on first call. O’Briens insist on collecting a whole heap of personal data and then you receive a hardsell call from an Indian call centre. The sales agent evasive about total cost of repair rather highlighting all the worthless “benefits” of its service versus competitors. I respectfully declined he quote ($595 for a Hyundai i30, 2013 model) because I had several other quotes for exactly half this price. Next day I started receiving scamming calls from Indian call centre. Always seek multiple quotes when getting any car repairs done!

Transparency
Incentivised ReviewNo
Franchise UsedWestern Australia, AU
1 comment
O'Brien
O'Brien RepresentativeO'Brien
Page 1 of 98

Questions & Answers

Cate

Cateasked

O'Brien

O’Brien, why don’t you be honest and transparent and change your policy about telling customers about installing after market windscreens? Why should we have to specifically ask you for a genuine one that is covered by our insurance? How are we supposed to know about aftermarket ones if you don’t let us know??? Are the insurance companies paying you bonuses?? That would be an interesting investigation! And stop telling us about how your aftermarket ones are the same quality, can’t you tell from all the feedback they are not!!! Another deceived customer, with an aftermarket screen that is so distorted and not sealed properly!!!

2 answers
Minty3
Minty3

So it’s not just me that had this experience
And they tried to tell me that it was my car a new Subaru that was the problem

Cate
Cate

Hey Minty3, go thru all the feedback, no not just you, complain and voice your case.

Snp

Snpasked

O'Brien

O’Brien recommended to replace my Mazda windscreen and said everything is covered part of my insurance. I was very happy and said yes. But they didn’t tell me it would be a aftermarket xyg glass. I realised this after one of the car repairer pointed to me by saying this is a aftermarket windscreen.
I think I have been cheated by O’Brien by hiding the fact to me.
Don’t you think now O’Brien should replace my windscreen to genuine Mazda free of cost for not telling me the replacement windscreen is not going to be genuine Mazda?
If not to whom I can escalate this?

3 answers
O'Brien
O'Brien RepresentativeO'Brien

Hi there, O'Brien® uses glass sourced from reputable manufacturers and presents with all the same specifications and features as your original windscreen. Glass sourced by O'Brien® complies with all the Australian safety and design requirements. Upon request, in some cases we can also fit original manufacturer glass however as your windscreen replacement was covered by insurance; if you have any questions regarding the specifics of your policy we recommend you speak directly with your insurance company. Regards, Nicole

Snp
Snp

Hi Obrien, Just for your information. I came to your centre directly with the hope that you will recommend which is best for my car. I had booked an appointment and paid for the chip repair in advance but your technician suggested to go with insurance. He took my policy details and checked in his system and told me everything is covered and I don't need to pay anything for the replacement windscreen. But why did not he tell me, the replacement windscreen is going to be an aftermarket one but not original Mazda?
Do not you think, it is misleading or deceptive conduct by your technician?
If he could have told me then I would have just repaired or should have asked him to go with original windscreen instead of aftermarket product.

Cate
Cate

Hey SNP I agree very deceptive. Going thru a similar issue!! Got a generic Chinese import instead of genuine Skoda windscreen. Was told I needed to ask for that. Chinese one cost $894 and all distorted and not sealed properly as wind coming in! Cate

Mark Furmston

Mark Furmstonasked

O'Brien

I am about to replace a windscreen in my Ford Focus RS. Will the windscreen be an OEM calibre or a cheaper aftermarket product. I have been stung with this before and noticed that cabin noise increases and the aftermarket products can be missing the plastic laminate layer that OEM windscreens possess.

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Mark, as mentioned below, aftermarket glass sourced by O'Brien is from reputable manufacturers and presents with all the same specifications and features as your original windscreen. It also complies with all the Australian safety and design requirements. Subject to availability, you can also request OEM glass. If you have any further questions, our customer service consultants will be happy to discuss.

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