O'Brien

Car security features stopped working after their windshield replacement and pathetic response and behaviour from their team. Their technical team doesn’t have much knowledge about the radar and camera calibrations and requirements for safety feature within the vehicle as part of windshield replacement . Their support is really pathetic and they are so rude to customer. I don’t recommend obrien Tullamarine for windshield replacement

I tried to order a new windscreen for my wife’s Mini Cooper JCW. Got told 5 times they would ring back within 4 business days. That never happened. I called again and got told they would ring back in 4 working hours. That also did not happen, I got fed up calling O’brien. Thanks for the crap customer service.

windscreen replaced. scratches on my new car to the side mirrors, around windscreen and a deep one to the bonnet which will probably result in rust. many emails regarding issue and pics sent to the branch manager at his request after phone conversation. no response. phone calls diverted from main number go unanswered, telephone messages are not responded to. left a review and was contacted by management who wanted to remedy the situation. forwarded emails at her request. no response several times. absolutely disgusted in the lack of professionalism displayed in both the job and the customer service following.

Called O’Bien Glass on Easter Public holiday. They answered straight away and worked out a solution for an emergency with a hire car and broken glass. I didn’t want to pay the car huge excess. Did an excellent job. Customer service staff - solutions based, fast, efficient. Thank you guys.

Wakerley was a great choice for our job. Older American motorhome, nightmare getting windscreen from America, rebuilt frame and O'Brien's did a superb job. Would recommend them too anyone in same position as us. The staff were great and office manager is a real sweetie. Thank you for saving my husband from a nervous breakdown.

Had a chip in my windscreen of my brand new car , nothing is put back the way it was and there are parts missing,took 4 phone calls to get anyone to come look at it, then didn't say who he was never apologize for shoddy job,just said oh it probably fell off while driving,it wouldn't have if it was done right, so he said he was ordering the parts that was a week ago.and this is two weeks of stress , and how do you even trust a company that stuft a job up on a new car, a job they say they can do ,it's been so stressful I have no idea how anyone can rectify this horrible situation

This joke of a company fixed our windshield but left the floor and pedals covered in small shards of glass with no warning and clearly no attempt to remove. This almost caused an accident at a zebra crossing when one got lodged in my foot and I needed to emergency brake...

"I've said I'm sorry, what more do you want?" Was the rude and useless response we received from a customer service individual when we called to complain.

Now we've realised the sealant isn't properly attached to the vehicle and could be causing water damage for the futur...

Thieves smashed Front RHS door window.
O'Brien's quoted $680 to supply and fit ???
No way would I pay such a HIGH COST. So bought NEW Ranger glass $110 and took just under 2 hours to completely FIX.... I'm close to 80 years old.... So OBRIENS wanted Labour costs of $570 for not even 2 hours work ???
No justification for quote cost of $680 ......straight out highway robbery.

We had ducted air conditioning installed in our home. Right from quote to installation O'Brien Electrical staff & service could not be faulted. Installers Andrew, Ben, Cam & Mitch - great guys and well done!!

Booked and paid for a windscreen replacement on 23 November 2021 with appointment date of 18 January 2022. When I arrived to reschedule appointment was told glass was not available and found out it had only been ordered on 14 January and now there are supply problems.

Booking quickly made, confirmation a day out and day of service, on time arrival, extremely professional and thoughtful. Checked wipers and car condition. I would always use and recommend O’Brien’s Glass.

Rang Obriens for a new windshield on my 80 series landcruiser. I booked it in but though it was too expensive so shopped around. Found one $100 cheaper. I called Obriens back on the recent number list on my phone to cancel only to find out that Obriens had referred my job to a “ Who knows who” contractor that was not Obriens. Not happy. Wanted a windscreen specialist, not a fly by nighter.

From time of call to completion of windscreen repair, total 40 minutes. You can’t get better than that. Lady on reception very helpful, Sam the repairman could not done more

My rearview mirror fell off my Yaris and I tried everything to adhere it back on to no avail. I phoned the 1300 number spoke to Jenna who told me to go into OBriens at Virginia and as a courtesy they would fix the problem for me.
I went to the Virginia store managed by Peter who had his staff member Chris fix this for me. Initially the mirror wouldn’t stay on but Chris continued letting me know what was going on. I genuinely as a female have not had better service in this industry than at OBriens, let alone on an issue they were fixing for free...

I needed my windscreen replaced thanks to a thermal crack from an unseen chip (note to self - do not wash car in extreme heat)! This was over the Christmas/New Year period so it was a week before someone could be sent out to me - but this was no issue as the car was still drive-able and no long trips were planned. The O'Brien technician, Luke, sent a message with an ETA and arrived well within the allocated time slot. He was helpful, friendly and had the job completed outside of my house in under 2 hours. The windscreen is now as new (on a 2018 Mini Cooper). Highly recommend.