Can’t comment on chip repair as we didn’t get it done with these people. The reason? Having to jump through way too many hoops just to get a rough price from a very surly phone operator. You do not need all my personal details to answer a simple question. Show details
These guys have set up massive walls between the customers and the work. Head office are completely clueless, and they forget to respond, then you follow them up and speak to someone else who is clueless. They are not accountable for their actions, and just keep saying another department is at fault. People in head office who take the calls have no idea about vehicles. Not sure why they do this. Show details
WARNING, WARNING and WARNING. I am absolutely disgusted, shocked and shattered.I want to give minus 5 stars but don’t have that option. My car keys got stolen whilst in BERELA Woolworths from the trolley on the 27th of August 1.45pm. I had a spare and thought someone on drugs took my bum bag thinking my wallet was in it. The following 3 days my… Read more
car got stolen and vandalised. Windshield smashed and every panel scratched and deliberate dents on some panels.For it to be parked back in my units carport it had to be someone living very close and I even know whom. Went to 2 police stations with my NDIS support CORDINATOR so they can go and get the footage we need as evidence. Auburn and Granville police didn’t even give me an event number let alone get the footage I needed so I don’t have to pay the access of over $1000. So I called my insurance and was told to take your car to Obrion in west Parramatta to fix the windshield to start with so I booked with Obrion auto glass in west Parramatta to get the windshield fixed on the 14-9-2026 for 11am. Upon arriving they told me the job will take 3 hours so I sat in the reception whilst the windshield got replaced inside there warehouse and there was a little window I can see my windshield getting replaced but had to walk a few metres and get off the chair I was sitting on.A little over 3 hours later the supervisor told me that my car was finished but it wasn’t in the warehouse anymore but on the other side of the building. Upon talking with him I can see in his face something wasn’t right but continued walking to the car and got in. Straight away I saw damages all over the interior. Scratched, little toys that shake their heads had their heads ripped off. Another toy hanging of my rear view mirror was ripped off and on the floor. My dash cam physically damaged. I opened my big mouth and said to one of the workers working on the car that I am going to replace that dash cam but didn’t say I had 2 new dash cams in my boot. I was going to return one back to the place I bought it from and the other I bought on Amazon cause it was capable of putting a SIM card into it so I can get notifications no matter where I am. I started my car and noticed at least a quarter of the tank empty which I had just filled before arriving there. Driving home thoughts in my head were raising so I pulled over and opened my boot to look at the dash cams and noticed immediately there seals were broken. Whoever it was that stole my keys from the supermarket had also followed me to Obrion in west Parramatta and not only took the car for a drive but maliciously damaged inside my vehicle with scratches, damaging 3 dash cams, taking heads off toys even breaking air fresheners.It costed me almost a $1000 dollars to replace the car keys when they stole my car and maliciously damaged every panel and bumpers. My car is a Subaru with a boxer engine that has turbo. I can’t believe I company as big as Obrion handed over my car keys to the same person that smashed my windshield and stole the car. I got my insurance involved asap and Obrion told ammi that they would check the footage. The following day they said they couldn’t find anyone enter my car. That is a load of ….. Atleast 5 to 10 workers in the warehouse working on cars and cameras watching every corner of the car yet nobody knows nothing and no footage. I was just reading the reviews of people whom has dealt with Obrion. I couldn’t believe what I was reading. So many bad experiences and 1 star ratings. I can’t believe my insurance would send me to a place like that.Then they say they want another 1050 dollars cause this is a different incident. I trusted ammi with my car that I said I will purchase one day over a decade ago when it first came out. Warning: do not take your car to Obrion auto glass if you ever need a windshield or window replacement for your vehicle.This car my father bought a month or so just before he past. Been in the family since day one and there wasn’t a scratch on it or a dent. It’s only on 80000 km and always been looked after immaculately.I would have put a video of the malicious damage but my car got taken yesterday by ammi insurance.
Reviews with attachments
Dangerous negligence – left shattered rear window glass everywhere and van unlocked I had a shocking experience with O’Brien Glass Tuggerah. They replaced the rear window on my Toyota Hiace but completely failed to clean up the aftermath. The glass had clearly shattered during removal, and they left a massive safety hazard behind. Tiny glass… Read more
shards were left scattered across the entire length of the rear black rubber mat, all over the tailgate area, and pieces were even left sitting on the towbar. To make matters worse, they left my van parked out on the street completely unlocked and unsecured. When confronted, they brushed it off as a "one-off" incident. It took an hour of my own time to thoroughly clean and vacuum the glass just to make my work van safe to use. Utterly negligent service and zero regard for safety or property security.
Do not trust them – They replaced the windshield on my car couple of days ago in Salisbury branch in Adelaide, NOT IN MELBOURNE. I had to select a branch for this review but Adelaide isn't in the list!!! When I asked about the glass quality they said it will be as good as the original except it will not have the car logo on it. But they used the cheapest and worst… Read more
quality glass. I can't drive my car safely anymore as the glass has waves in it, and it distracts me while driving. It looks like everything around my car is shaking and I feel dizzy after a short drive. I contacted them but they didn't care at all. They said that even if we replace it again, you will have the same issue. Basically, they blame me rather than the cheap products they use. Go somewhere else and ask which brand they use, do your homework, and do not trust them. Now the car is sitting in my garage waiting for insurance to replace it again
Useless left me with glass in in my hand and car and don't get back to me till 2 days later – Thought it was good , sad about the mess leaving specs of glass all through the front and dash. Found out by putting my hand on it. There response wait 2 days and then offer someone to vacuum it. Na thanks for nothing Show details
Recently had to take my Ford ranger into Obriens Ipswich as this is who my insurer uses and booked it in left it for them to replace but was notified 45 minutes later they could not replace it due to there equipment not being able to access my vehicle through it obd ports to reset the adas camera system and told me my car had a fault. Being a… Read more
qualified mechanic i disagreed and told them nothing was wrong but they insisted I take it to Ford and get it fixed before they could replace the screen. I took it to Ford at my cost and it cam back as system working fine obd ports working correctly and no faults found. I have emailed this to them with no response as yet and have tried to call there direct line on the business card more than 10 times with no answer. Absolutely discussing service is all I can say.
Apia full insurance coverage for windscreen and glass. O'Brien are direct provider and make it impossible to claim. It's a set up Show details
O'Brien have made contact with me. APUA have not
- +2
Very poor workmanship and worse customer service O’Brien’s Glass advertise that all work is lifetime guaranteed, but my experience at the Traralgon branch proves otherwise. I had a windscreen fitted and immediately noticed poor workmanship. Glue/primer was left smeared on the bonnet, and the vehicle’s gutter strips were bent, creased, and… Read more
deformed during the fitting process.
I lodged a claim and took the vehicle back to the Traralgon branch. From the moment I arrived, the branch manager was rude and defensive. He outright denied responsibility for the damaged gutter strips, despite it being blatantly obvious they were damaged during the windscreen installation. When I pointed out the glue left on the bonnet, he went quiet because he clearly couldn’t deny that.
He handed me his business card, and when I again asked what O’Brien’s was going to do about the damaged strips, his response was “nothing.” After pressing him, he mumbled that he would speak to his fitment supervisor and then walked off.
Completely dissatisfied, I rang O’Brien’s head office multiple times afterward and was given the run-around. I was told people would call me back — no one ever did.
I am now forced to involve my insurance company just to get this resolved.
For a company that promotes a lifetime guarantee, this has been an absolute nightmare. Poor workmanship, poor accountability, and terrible customer service. I would not recommend this branch to anyone.
- +1
If I can give a negative star rating I would. Been booked in by RAC and was cancelled 3x. What a load of cr#p. Don't believe their 4.7 star review claims on their website. You can't even leave a review on their website. I wish this company ill will. Show details
WORST PLACE FOR WINDSCREEN WORK I had my car windscreen replaced at O’Brien AutoGlass Cranbourne few week ago after being referred by my insurance company. When I picked up my car, I didn’t inspect it on the spot because I expected the job to be completed professionally. Unfortunately, once I got home, I noticed fresh scratches on the door sill… Read more
panels near the front doors on both the driver and passenger sides. The paint was clearly damaged, and these marks were not present before the job. I also found dirty footprints and debris on the car floor mats, which strongly suggests that the installers stood inside my car while fitting the windscreen, without proper protection.
I contacted O’Brien head office, who asked the Cranbourne branch to follow up. I returned to the branch for inspection, where the manager on duty immediately denied responsibility. She initially claimed the scratches were on the rear doors and were “normal wear and tear,” which was incorrect. The rear marks were old, while the front door sill damage was fresh and clearly different. Later, she changed her explanation and stated that their installers use their own mats to stand on, contradicting the condition in which my car was returned. When I asked to review the CCTV footage, I was told it would be checked and I would be contacted. After several days with no response, I followed up and was then told the footage could not be shown due to “privacy reasons.”
If CCTV exists but cannot be used to resolve legitimate customer damage claims, it raises serious concerns about accountability and transparency. Overall, this experience was extremely disappointing. My car was returned in worse condition than when it was dropped off, and the response from management was dismissive and unprofessional. I would not recommend O’Brien Cranbourne to any one
Came promptly after an attempted break-in - on a Sunday, via RACV insurance call. The promptness was great on a sunday, the glass was good. But the price and quality of caulking was not. Make sure to get a quote upfront before commencing any work. $667.68 for one pane of glass replaced (1155 x 842 ). Show details
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Hi O'Brien team, Today, I've been to O' Brien in Artarmon for a chip repair in the windscreen. The chip was a miniscule round chip. We've noticed it was taking much longer than 30 minutes and 3 of the staff were coming to my car to take a look at the window screen a few times as if something was wrong. They took over 1 hour to repair it. … Read more
When I've drove the car away on the road, the sun reflection shown a crack side ways instead the little round dot it was there in the first place.
I've stopped the car and could feel with my nail the crack which now is horizontal, it felt more evident than when it was the little dot before the repair.
The reflection when driving against the sun after the repair is giving a glare to my eyes depending the angle when the sun hits the windscreen. Something inexistent before the repair.
I've drove back to O'Brien and asked one of the staff which examined my window screen and said it was all ok. He advised there was nothing wrong with it.
What to do now? This is a very unsatisfied result. From a tiny round dot chip to now a horizontal crack lid that is showing glare when I drive.
Look, I have no complaints about the staff. They were all great, polite and I even chatted about the QLD hails and how O'Brien has been busy sending staff over to QLD.
I just would like someone to take a proper look at it and see if you can do the job again to try fix it better.
Regards,
I have also sent the same message to O'Brien feedback@obrienglass.com.au
1 week has passed and I had noone contacting me or replying to my email.
Latest follow-ups
STRONG WARNING TO ANYONE CONSIDERING O’BRIEN’S WINDSCREENS I had my windscreen replaced through O’Brien’s at Tweed Heads and the experience was extremely poor. When I collected my vehicle, there were four dents on the bonnet two on each side. Two… Read more
dents were in the ridged section and two were beside them, perfectly matching the curved lower edge of a windscreen being rested or dropped during installation. A qualified PDR technician inspected the damage and confirmed without hesitation that the dents were exactly what you’d expect from a windscreen impact both in shape and in their mirrored placement. He also noted that a blanket, as O’Brien’s claimed they used, would not necessarily prevent this type of damage. Despite the dents not appearing on O’Brien’s own pre work inspection report, O’Brien’s refused to accept responsibility. Instead, I was told that “maybe something fell out of a tree onto it”, a bizarre suggestion that makes no sense given the symmetrical placement and curved pattern of the dents and the fact the car is garaged. It came across as an excuse rather than any genuine attempt to investigate or resolve the issue. Prospective customers need to be aware: If damage occurs during their work, O’Brien’s will simply deny it if they think they have you at a disadvantage, even when the evidence is obvious and their own inspection sheet shows no prior damage. Their after care while not completely dismissive was unhelpful and showed no accountability and in the end amounted to a bugger off mate you cant prove it. If you value your vehicle as I do, I strongly recommend using Service 8 or one of the mobile services available instead of O’Briens. They have a far better reputation for careful handling, proper installation, and actually standing behind their workmanship, all qualities that were missing here. The bottom line is that I cannot recommend O’Brien’s Glass, not just this branch, but the company more broadly. After initially contacting their central contact number,I was referred to someone else who had no interest in my complaint and yawned while telling me to send a picture. For any work requiring care, precision, or professional responsibility do not us O'Briens Glass under any circumstances. I note thay have a very low review rating across many sites and I wish I had read some before I committed my car to their care.
Follow-up · No compensation offered. I look out over the bonnet of my car as I drive along and am constantly reminded, by the dents of the poor quality service by O'Briens. Bad service, bad experience, bad all round. Use Service 8, I wish I had.
- +5
I had a windscreen very poorly replaced at the Brendale location. In order to rectify it, they made me take it to Virginia. After taking three hours for it to be done, it is a mess. Part of the headlining has not been fitted underneath the seal.… Read more
Rectifying this requires removing the windscreen again.
Not only that but they made a big mess of the sealant application and claimed that any less would make it leak. There is no reason the sealant should be outside of the seal. It should be wiped off cleanly.
Clearly they have no understanding of how the sealant is supposed to go and work.
There is also sealant on the wiper arms, seam cover and dripped on both doors.
On top of this, there are three scratches in the paint. Two of these are to the metal.
Apparently they never learnt not to use sharp implements as there is a tear in the seal too.
Follow-up · Update: So O'brien wanted a third attempt and claimed they would get another company to fix the paint. As if I would trust them again. The company they were going to use for the paint repairs was also dodgy. Now that I have got this rectified elsewhere, I can confirm that O'brien didn't even remove the old sealant when replacing the seal. That… Read more
Could not put zero stars- Stay well away Paid close to $10,000 for storm water pit. It was not until I had been charged an additional $1000 over 11 months to repair issues that they provided a manual (to wrong pump) and advised pit needed to be… Read more
cleaned and maintained. I have reviewed original quote and was nothing to identify that the storm water system was not suitable for storm water and I would need to clean after each period of rain to prevent issues. When issues arose at 5 months I asked the tech that attended how to prevent from happening, I had discussed with tech that cover was too hard to remove. They indicated just try and cover to prevent debris entering. On second visit in 11 months they replaced the valve (then informed me the $250 service call was now $700) It was on this visit that the tech informed me we could and should clean the pit. This tech adjusted the grate to make the pit accessible to me so I could clean. The system then failed again in under 3 weeks of $700 service, O'Brien's offered to "quote to repair" and also wanted to quote to reposition the float that was left in a position that prevented activation. I have since engaged another service that needed to replace the $700 3 week old part and repositioned float this was only total $350 cost. way over priced, no warranty, no customer service.
Follow-up · Initial issues caused by: Failure to make pit sufficient size Failure to put down the filters on pump Failure to instal with a hole to alloe air bubbles out
Positive reviews
excellent service by a glazier company – Due to criminal damage to my bedroom window and after reporting the incident to the police and to my insurance company who contacted the glazier they use who is O'brien home glass. O'brien contacted me from their main office in Queensland, upon me explaining things they marked my job as priority pending as they were not sure what space was… Read more
available to get the job done. That initial contact was late afternoon (here in Perth WA) , well Tuesday morning I got a response to say the glazier would be at my place that day, got the time frame, when the glazier turned up he was very efficient, checked that the tinting stuff that had been put on the window some years ago was also a stuff that prevents glass from shattering would still be covered under my insurance policy and when it was confirmed it was I said yes I wanted it put on. After him completing the installation of the new glass I figured I would hear in a couple of weeks when they had the product in. Wednesday got notified the stuff had been ordered, then another message later on from the chap who was going to come and put the stuff on the window and whilst I was not home that day we arranged for him to come on the Thursday, he came, very quick, efficient and so I am very impressed with the service from O'brien home glass(both the office people in Queensland and the office people here in Perth WA) and whilst I do not know what it would have cost if I had to get the job done without it being under my insurance claim, even though I had to pay the excess that is on my policy ($200) everybody was very understanding of my situation and did all they could to ensure I was helped immediately and so if I needed a glazier for any reason in the future I would definately contact them to see if it was feasible from a cost point of view to utilise their services
Thanks Dave, for a job well done, Very professional and friendly service. Showed up on time, Fitted new windscreen to my car and left everything clean and tidy before he left. Well done Dave, I would highly recommend. Show details
I made a random decision today to go visit O’Brien AutoGlass in Arndell Park to fix a couple of car window issues I had been putting off. I was immediately greeted by a friendly technician who quickly checked one concern I thought was a crack in the driver’s window. It turned out to just be the tint, which was a huge relief. I also had a problem… Read more
with the passenger window being unstable when wound down. Despite a busy schedule, Jack took the time to properly inspect and fix the issue within 10 minutes, free of charge. This level of honest, efficient, and genuinely caring service is rare. The team here are a real credit to the business. If you’re looking for a friendly, professional and trustworthy service, I highly recommend them.
Negative reviews
I gave O'Brien Glass Sumner Park my vehicle make & model and Registration. They said no worries we have one of those windscreens in stock. They gave me a quote $355.00 and a booking was made (between 11:am & 3:pm). They could have just said we'll see you when we get there. They also take a deposit of $50.00 using bank card. A few (3) days later… Read more
the O"Brien installer came & pulled out the cracked windscreen, rubbers & plastic cowls & surrounds. Then he put the new screen in his portable stand and got it ready with silicone. Then he went to put the new one in but it wasn't the correct windscreen for a BA Falcon sedan, it was no where near the correct shape because it was for the BA Falcon Wagon or Ute which are a different shape. How they didn't realize that is a little scary because even I knew that.
Right from the beginning of this nightmare they were told it was a BA Falcon Sedan & they even took the registration number to make sure, because some people give them the wrong vehicle details.
Anyhow, I was told by the installer that they would have one in stock & he would come back Wednesday (in 2 days) with the correct one. And that was that, the O'Brien installer was gone with my car left in the elements under shade cloth. Sure enough it poured with rain that night and I had to run out and cover the car with plastic to stop the water running inside.
Now I'm in limbo waiting for O'Brien Glass to contact me. I texted the installer & asked him if it was still going to be Wednesday & he wouldn't tell me & he said I had to wait for O'Brien Glass (Sumner Park office) to contact me. So I have no idea when that will be. Pretty pathetic if you ask me.
I think that I should have the right to get a refund from O'Brien Glass & then get a competent company to come and install the Windscreen.
All I can say is, their Adds work great, & it's because of those adds that I called them, but I can honestly say that they are nothing like their adds, and they are not helpful at all.
EDIT: Today (3days later)I still hadn't heard one thing from O'Brien Glass so I phoned their call center & waited 40 minutes on hold then after telling the woman what was going on she said she had sent an email to Sumner Park telling them to call me immediately. But they didn't call.
So I tried to call head office & went back into the 40 minute queue, so I hung up & sent an email to head office in NSW & still got no reply. As a last resort I used head offices Instagram contact & finally got a reply.
Then O'Brien Sumner Park rang & told me that my job was on hold until their identification department could work out what windscreen it needed. I told them that there were only two versions sedan or Wagon & Ute which they obviously already knew & were just making up stories.
I said when will you finish the job & the Manager of O'Brien Sumner Park said "I don't know, but it will be the end of next week".
So I asked for a refund of my deposit & told them that I would get someone else to fit the windscreen & the Manager of O'Brien Sumner Park agreed to the refund request. But, he said it would take a week or longer for the refund to be processed. Nothing moves quickly there does it..
What a horrible business that O'Brien Glass Sumner Park franchise is. They treat you as a moron, they are rude, ignorant & they make stuff up, & in all honesty they do not give a dam about their customers.
I will wait & see, but I also think that by the way I have been treated so far, it will be a fight to get my deposit back because this business is ruthless.
15 minutes to answer the phone when they said wait time 1 minute… and I’m on a prepaid timed call phone… Burnie isn’t that big of a place… they wouldn’t charge to a Real Estate, wanted cash upfront… $400 just for turning up. Avoid guys. Show details
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I had my windscreen replaced in 1995 on my Mazda 626 and last week I noticed the black plastic mouldings around the edge coming loose so I took it back to O’Briens glass and they wouldn’t fix it. Show details
Recent reviews
The windscreen chip repair was $189.00 And the repair was twice the size of the original tiny chip a quarter the size of a match head very tiny the repair was two match heads in size giving some excuse about the repair gone wrong Alot of money for not much of a result it sticks out very badly in the viewing site of the driver Show details
Might have been better off getting a new windscreen with the poor repair job because our policy allows for a free windscreen per year
My insurer, Allianz, has an arrangement with Obrien providing a direct link to them in their claim process, so I used them. I recommend you DO NOT!! My returned Range Rover, in addition to a new windscreen, had its, A) reversing camera not working B) windscreen squirter broken C) internal flashing loose with 1/2 of the clips broken or lost, D)… Read more
exterior parts replaced out of alignment, and E) debris left in the vehicle. After discovering all these issues, over the next day or two, I approached Obrien Osborne Park, they denied breaking anything but offered to take a look at the camera and aligning the parts. I had photographic evidence that they had broken the squirter where it runs through the wiper motor. They, reluctantly, replaced the entire motor. I fitted this and rectified the other issues, afraid that such incompetence would likely cause more damage if they attempted to do the work. Again, I implore you, do not use Obrien glass!
While we ended up with exceptional service in the end, I was very perturbed to get $735 as my second quote when calling the 1300 number about replacing the front windscreen of our vehicle. I said that was pretty expensive and was then given a 'discount' bringing it to $550. This was still more than another quote I had received. Half an hour… Read more
later I got a call from a lovely lady at the branch who told me she had more flexibility than the call centre and gave me a price of $350, including new windscreen wipers. This was now $140 cheaper than the other company so I accepted. How many people have made the mistake of accepting the first price given and paying over double what they need too?
I am entry disappointed with the service provided by O’Brien Glass, in O’Connor in WA My young daughter recently had her car’s side window replaced following a break-in. While the glass itself was fitted, the technician left fragments of glass inside the seatbelt mechanism, rendering it completely unusable. When she raised this serious safety… Read more
issue, she was simply told the technician was unable to fix it and she was instructed to leave the premises with the seatbelt not functioning.
This is both unsafe and illegal in WA, and can be subject to a $550 fine.
We then had to take the vehicle to another repairer, who fixed the problem within minutes at no cost—highlighting how easily this could and should have been resolved.
Allowing a customer, particularly a young driver, to leave in an unsafe and unroadworthy vehicle is completely unacceptable. This demonstrates a clear lack of responsibility and duty of care.
I would not use O’Brien Glass again and strongly advise others to think carefully before doing so. This experience was both unacceptable and avoidable.
I've broken a few car windows when cutting lawns for clients. I always get heaps of quotes and O Brien is always by far most expensive. Maybe stop spamming ads on TV spending millions and pass that savings onto customers. Get more competitive prices.. RIP OFF Show details
These guy's suck, they're too big and don't care about customers anymore. NRMA sent me to them. 1 month to order the glass, 4 delays and 2 months later they refused to give me onsite service (as agreed) said they were too busy. I said I'll wait for next month... No... 6 months... too busy. They said. I told them that's impossible. They refused… Read more
point blank. NRMA sent me to Instant Windscreens in Wollongong. I spoke to them yesterday. It's already fixed. I won't be using O'Brien glass for anything from now on.
Travelling back from Townsville on Sunday I noticed a tiny stone chip on my widescreen - 2025 GWM Cannon - 5000km travelled. I rang Windscreen O'Brien on Wednesday and spoke to a very helpful Call centre guy in Sydney. he booked me in to our local Mackay branch that afternoon. The experience when I got there went downhill rapidly. I drove into the… Read more
double lane driveway and as I got out of the car an angry employee told me to move the car as it was in the way and cars were going in and out. They were neither busy nor had cars coming in and out so I politely informed the person that I would go in and see the lady in the office. She was very helpful and the technician and I went straight out to the car and inspected the windscreen. he eventually found the tint chip and said no worries we will have it fixed within half an hour. I left the car with them and half an hour later received a call from the technician informing me that they could not fix the windscreen as they had caused a crack while trying to inject the solution. I made my way to Windscreens O'Brien and suggested to the lady that surely they should have known that this could happen. She replied that they do and it is a risk we take. My response was that I was never told there was any risk and that if I had have been told that i wouldn';t have been there as the chip was minuscule. we than had an unhelpful conversation leading to her suggesting I speak with the manager Hillary. Hillary was rude from the get go not even introducing herself but going straight to the car and saying that the crack has grown while sitting in the sun and that they know there is a risk and that the technician should have told me. I said yes the should have but he didn't and repeated that I would have left if they had told me there was a risk. She became aggressive telling me that he is only an apprentice (not my issue I said) and he should have told me. She told me that O'Brien's take no responsibility for windscreens. She would not tell me who I could escalate my concerns to and told me to leave her property. I said that they had cost me $2K by fu$%ing up my windscreen. the issue then became that I had sworn at her - not an issue at all and actually said calmly and as social language. She intimated that she would get me removed by the police. My concerns; 1. I would not have gone ahead with the work if i had known there was any risk 2. Poor customer treatment 3. Cost to me 4. All they seemed to care about was "do you have glass insurance? - that will cover it" ... I wonder if it was poor workmanship knowing, or believing, that they could get a full windscreen replacement out or it?
I believe that I am entitled an apology for my treatment and that they should replace the windscreen which they destroyed.
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