OfficeEarth

Will I deal with this company again – DEFINITELY NOT – and neither should you!!! – We had our account terminated by Office Earth simply because they decided in their infinite wisdom, without notice of any kind, that they don’t handle adult services. Nothing in their policies, procedures or any other written medium nor on their website, indicated that they didn’t handle adult services – mind you, we hadn’t even told them we were an adult service company!

After challenging them about their decision, I was informed that ‘we can do whatever we want’. Nice and particularly unprofessional given that all they had to do was say ‘all our team members are engaged. May I take your name and number for a return call’ without even mentioning the company name at all.

I then asked my EA to investigate further and after her being on hold for a considerable amount of time, was told by Kimberley at Office Earth that she couldn’t answer that question and there was no-one available at the time who could. Seriously??? Why have front line staff if they can’t answer a simple question like that? Surely they should be up-to-date on company policy.

There have been other reports of people engaging the services of this company and when the call was answered, they didn’t even answer with the right business name!

Discriminating – YES! Bad business practice – YES!

Will I deal with this company again – DEFINITELY NOT – and neither should you!!!

Widely known as scammy. Beware! – People join, they realise, they leave, and then a new batch joins to be ripped off for a bit. How? They charge your credit card with fees for extra services, they make "mistakes" with billing, they double invoice you, they change their pricing (eg all $10 plans were recently bumped automatically to $59 plans - 500% increase.). They also change their billing terms and increase their call fees in the background.

The way this works for them is that they auto-charge your card. They then bank on very few people being bothered to go to small claims, or the telecommunications ombudsman - and so they can absorb these actions as they go.

[name removed], the responder to these reviews, seems reasonable - but try to get in touch with him once you are a customer. He will actively refuse to respond to support requests, emails or phone calls put through from his own reception.

If you are unlucky enough to join, you will know that as soon as you are a customer, you will never be able to contact an account manager again. They do this to try and avoid refunding billing mistakes. Poor [name removed], [name removed] and other receptionists get embarrassed making excuses as to why their employer will not respond to support requests, tickets, phone calls or emails.

If it isn't obvious to everyone, a number of these reviews have been manufactured by Office Earth as marketing.

The site lures you in, but stay strong, this is a classic honeytrap business. Buyer beware with Office Earth - there are actual professional alternatives that are much cheaper. And honest.

DO NOT SIGN UP WITH THEM IF YOU WANT YOUR CALLS ANSWERED!! – I have never been so appalled at a company in my life. I HAVe been contacted multiple times on my own private line because people have triied to call through to my business line only to hit my voice mail.. When I contacted customer support I was told that it wasn't their fault that I had a dodgy business number (a dodgy business number!!?) absolutely pathetic service and will not be recommending this to anyone trying to run a business the right way!

Horrible Service – Please DO NOT.. I repeat DO NOT sign up with this people.. They charge your card for no obvious reason and they claim its all prepaid services but start ripping you off as you sign up..

Great service, responsive to our needs and easy to use portal. We are very happy to recommend – We have been using OfficeEarth for over a year now and found them very helpful, professional and easy to deal with. I don't usually review anything but they really deserve it.