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Reviews

  • Customer Service
    4.1 (61)
  • Timeliness
    4.0 (60)
  • Job Satisfaction
    3.8 (55)
  • Rates and Fees
    3.2 (58)
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Trish W

Trish WSydney, NSW

Very helpful

published

Josh arrived when he said he would fixed my problem and was very pleasant
I would recommend him to everyone. He was professional and He completed the job in a timely manner.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Trish,

Great to hear that you had good experience with Josh. If we can help with your plumbing, electrical or air conditioning, please give us a call. Have a great day.

Kate T

Kate T

  • 8 reviews
  • 2 likes

Worth every cent

published

Joshua arrived on time, very professional, completed the work quickly with no fuss. A little expensive but worth it for the convenience, punctuality, reliability, guarantee etc. Happy to use Omega every time.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Kate,

Awesome to hear that you had a good experience. If we can help in the future with your plumbing, electrical or air conditioning, please let us know.

New rheem hot water system

published

The service was prompt, courteous and professional. The new system was delivered and installed the following day and we are very happy with the result as regards on site work and office contact, emails and phone advice. Would be happy to recommend to others. There are probably cheaper options available but our belief is that you get what you pay for.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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MAC

MACSydney, NSW

Beware of Omega Services

published
Incentivised ReviewNo
2 comments
Omega Home Services
Omega ServicesOmega Home Services
MAC
MAC

Thanks for your reply after two months. We have resolved our complaint with Rinnai. It is the high cost of installation that we are complaining about.

Great, responsive service. Would use again

published

We had a rheem electric hot water unit (boiler) and a Fujitsu reverse cycle aircon Unit installed. The team were professional, friendly and delivered on time. Would definitely use again.

Incentivised ReviewNo
1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Alex, Great to hear you had a good experience. Please let us know if we can help in the future.

MR R

MR RSydney, NSW

Quality service, bargain prices and great manners.

published

Had a qoute for parts and services. Helpful advice on air-conditioning and other goods. Friendly, flexible, honest and delivers quality parts and services. They will work around your schedule to get things done without cutting corners. I would recommend their services.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks MR R Great to hear you had a good experience. If you need your AC serviced in the future, please give us a call.

Malik from Omega Services - Great Service

published

Malik from Omega Services was professional and resolved the issue promptly. Would recommend him. No issues expected but only time will tell, so five stars for service on the day

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Sam, Good to hear you received great service from Malik. If we can help in the future, please let us know.

Brown

BrownSydney, NSW

Sewer Problems fixed

published

All our communications with Omega regarding our sewer were promptly dealt with courtesy and helpful advice. Romer and Jarden worked efficiently and explained what they were doing clearly every step of the way. They made a temporary fix for us every night to make our life so much easier during this time. After 3 days of heavy work they cleaned up and relaid our lawn. Amazingly not one of our paving tiles was broken during the process. All have been relaid for us. We are very happy with the results.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Great to hear that you had a great experience with Jarden & Romer. If we can help in the future with any of your plumbing, electrical or HVAC needs, please let us know.

Ann O.

Ann O.Sydney Surrounds, NSW

Complementary review of work completed 2019

published

Professional, on time and thorough. The plumber showed me everything on screen and where there was a problem that needed addressing. Time is to be arranged to fix the damaged pipe.

Customer Service
Timeliness
Incentivised ReviewNo
1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Ann, Thank you for the review. If we can help in the future, please let us know.

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Katina Contos

Katina ContosSydney, NSW

Fixing my air conditioner.

published

Service was quick and prompt. Technicians were polite and answered my questions thoroughly. Was happy with the time frame from initial quote to the time of the actual job being completed.

Incentivised ReviewNo
2 comments
Omega Home Services
Omega ServicesOmega Home Services

Hi Katina, Thank you for the opportunity to fix your air conditioner. If you need a service in the future, please let us know.

Katina Contos
Katina Contos

Thank you, I will.

Rajendra

Rajendra

  • 2 reviews

Expensive, terrible and unprofessional Service.

published

I called them about my drain blocked and the guy said We will fix in$198 but send guy who doesn’t know anything and didn’t even try to fix and said it cost $600 and not friendly guy. So I got so unhappy.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Rajenda,

Sorry we couldn't help you with your problem at this time, we were advise that the owner didn't want to proceed with the job. If we can help in the future, please let us know.

Leon

Leon

  • 7 reviews

Good service

published

I had a minor leak from the water tank pipe. I called omega service, the plumber arrived on time and checked the issues, he was professional and patient, and explained everything. Had a small communication issue, but the customer service resolved the issue quickly. Very good customer service.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Leon,

Apologies for the miscommunication. Do you have a job number, we will check whether the discount was applied correctly?

Jane G.

Jane G.

  • 2 reviews

Professional plumbing

published

They are Perform professionally. Its quality service. They are Conform before coming , and come in on time.Good communication, Answer what we asked, Explain very detail,What should I watch And what should not do.I’m highly recommend.

Customer Service
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Job Satisfaction
Rates and Fees
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Jane,

Good to hear that you had a good experience. If we can help in the future please let us know.

The reviewer stated that an incentive was offered for this review

Tegan

TeganSydney, NSW

  • 2 reviews
  • 1 like

Great service!

published

Joseph was very professional. He was on time and checked over everything. Helped with several electrical issues and got the job done fast. Would definitely use omega again! Happy customer.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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Amazing Professional Efficient Quality Service. Highly recommended!

published

Mitch from Omega Services was amazing, friendly, honest, and very experienced.
He arrived on time, professional and well-mannered conduct, and very good in what he does.
The gas and plumbing job was presented with good options, performed very efficiently with good quality fittings, and a post-job check was conducted.
It was a very pleasant experience throughout the service. I would definitely engage them again for my future plumbing services/works.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Hiro,

Glad to hear that you had a good experience with Mitch. If we can help with your plumbing, electrical or air conditioning, please us know.

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Wonderful service

published

We have been using Omega for both plumbing and electricity for many years now. Can't fault their service. Ryan did a great job and was very pleasant to deal with.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thank you

XBJ

XBJSydney, NSW

average service

published

had a problem with them but it has been solved after communication. The service is ok but still need to improve. To be honest is the first principle no matter what industry you are in.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi XBJ,

Again sorry that you had a bad experience, glad to hear we could come to an agreeable outcome.

Graeme

GraemeSydney, NSW

Punctual. Professional. Efficient

published

Complete switch board upgrade was done. Extremely happy with service provided. Excellent job & all contact with the team was so positive. Would not hesitate to recommend. Omega will be handing all our future electrical requirements

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thank you Graeme, great to hear your experience was positive. We can help you with your plumbing and air conditioning requirements as well, if the need arises. Have a great day.

Josephine Ngandu

Josephine NganduSydney, NSW

Highly recommended, would use the service again

published

Excellent customer service from the plumber, very polite, efficient and respectful. Keep him is an asset.Options presented and discussed in a Very professional way. Would definitely use your plumbing service again.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Josephine, Good to hear you had a good experience. If we can help in the future, please let us know.

Best service ever

published

The service was excellent.The young man was polite,efficient, and very happy disposition..In addition the time given was also spot on , no waiting around for the service man .Highly recommended will use this company again

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks Eve!

Page 1 of 22

Questions & Answers

Laura A.

Laura A.asked

Omega Services Air Conditioning & Heating

Hi, today is a hot day and I decided to put on the cooling but for some reason it is giving hot air instead of cold. Why is that??

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi Laura,

Did you get your Air Conditioning system working?

Laura M.

Laura M.asked

Omega Services Plumbing

Please could you provide me with a complete breakdown of the $ 14,000 quoted for a job at 39 Rickard st.
Job no 75042

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi Laura M. Thank you for your message. One of our managers will be in contact with you to discuss your request and get the information to you. Have a great day.

Wins

Winsasked

Omega Services

We query on a electrical point for dishwasher as its not working, got quoted by Omega to fix.

Quoted:
1. supply / install 1 x 20a RCDMCB (safety switch) to power circuit $340 + gst (B.S. quote as not required)
2. relocate and install new single powerpoint for dishwasher $349 + gst (B.S. quote and not required)
3. supply / install new 3-pin plug $190 + gst (bunnings sell this for less than $15)
4. make safe dangerous burnt cable $99

At the end, we are being hold ransom - either we fix or have to pay them (Omega) $79 for call out fee (imagine they do that to 10 household and collect $79 for doing Jack Sh!t - thats $790 per day pay).

We got in another electrical quote and got it done plus an addition switch change all for under $230. I wonder how many people got fleeced by them quoting something that does not need to be done and over quote on items?

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi Wins, We would like to look into this job for you & answer your questions. Unfortunately we can't locate your job in our system. If you would be good enough to provide the quote number or our technician's name we can investigate further. If it's easier, you can email the details through to our customer service centre info@omegaservices.com.au Many thanks. Omega Customer Service Team.

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Details

Compare all 3 Omega Services
CategoryServices and ElectriciansServices and PlumbersServices and Air Conditioning & Heating Services
Contact Number 1300 996 5291300 996 5291300 996 529
24-Hour Phone Contact YesYesYes
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