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Reviews

4.1

416 reviews
5
(275)
4
(46)
3
(9)
2
(14)
1
(72)
  • Customer Service
    4.0 (56)
  • Timeliness
    3.9 (55)
  • Job Satisfaction
    3.7 (50)
  • Rates and Fees
    3.1 (53)
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Brown

BrownSydney, NSW

Sewer Problems fixed

published

All our communications with Omega regarding our sewer were promptly dealt with courtesy and helpful advice. Romer and Jarden worked efficiently and explained what they were doing clearly every step of the way. They made a temporary fix for us every night to make our life so much easier during this time. After 3 days of heavy work they cleaned up and relaid our lawn. Amazingly not one of our paving tiles was broken during the process. All have been relaid for us. We are very happy with the results.

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Ann O.

Ann O.Sydney Surrounds, NSW

Complementary review of work completed 2019

published

Professional, on time and thorough. The plumber showed me everything on screen and where there was a problem that needed addressing. Time is to be arranged to fix the damaged pipe.

Customer Service
Timeliness
Katina Contos

Katina ContosSydney, NSW

Fixing my air conditioner.

published

Service was quick and prompt. Technicians were polite and answered my questions thoroughly. Was happy with the time frame from initial quote to the time of the actual job being completed.

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Rajendra

Rajendra

  • 2 reviews

Expensive, terrible and unprofessional Service.

published

I called them about my drain blocked and the guy said We will fix in$198 but send guy who doesn’t know anything and didn’t even try to fix and said it cost $600 and not friendly guy. So I got so unhappy.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Rajenda,

Sorry we couldn't help you with your problem at this time, we were advise that the owner didn't want to proceed with the job. If we can help in the future, please let us know.

Leon

Leon

  • 6 reviews

Good service

published

I had a minor leak from the water tank pipe. I called omega service, the plumber arrived on time and checked the issues, he was professional and patient, and explained everything. Had a small communication issue, but the customer service resolved the issue quickly. Very good customer service.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Leon,

Apologies for the miscommunication. Do you have a job number, we will check whether the discount was applied correctly?

Jane G.

Jane G.

  • 2 reviews

Professional plumbing

published

They are Perform professionally. Its quality service. They are Conform before coming , and come in on time.Good communication, Answer what we asked, Explain very detail,What should I watch And what should not do.I’m highly recommend.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Jane,

Good to hear that you had a good experience. If we can help in the future please let us know.

The reviewer stated that an incentive was offered for this review

Tegan

TeganSydney, NSW

  • 2 reviews

Great service!

published

Joseph was very professional. He was on time and checked over everything. Helped with several electrical issues and got the job done fast. Would definitely use omega again! Happy customer.

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Amazing Professional Efficient Quality Service. Highly recommended!

published

Mitch from Omega Services was amazing, friendly, honest, and very experienced.
He arrived on time, professional and well-mannered conduct, and very good in what he does.
The gas and plumbing job was presented with good options, performed very efficiently with good quality fittings, and a post-job check was conducted.
It was a very pleasant experience throughout the service. I would definitely engage them again for my future plumbing services/works.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Hiro,

Glad to hear that you had a good experience with Mitch. If we can help with your plumbing, electrical or air conditioning, please us know.

Wonderful service

published

We have been using Omega for both plumbing and electricity for many years now. Can't fault their service. Ryan did a great job and was very pleasant to deal with.

Customer Service
Timeliness
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thank you

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XBJ

XBJSydney, NSW

average service

published

had a problem with them but it has been solved after communication. The service is ok but still need to improve. To be honest is the first principle no matter what industry you are in.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi XBJ,

Again sorry that you had a bad experience, glad to hear we could come to an agreeable outcome.

Graeme

GraemeSydney, NSW

Punctual. Professional. Efficient

published

Complete switch board upgrade was done. Extremely happy with service provided. Excellent job & all contact with the team was so positive. Would not hesitate to recommend. Omega will be handing all our future electrical requirements

Customer Service
Timeliness
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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thank you Graeme, great to hear your experience was positive. We can help you with your plumbing and air conditioning requirements as well, if the need arises. Have a great day.

Josephine Ngandu

Josephine NganduSydney, NSW

Highly recommended, would use the service again

published

Excellent customer service from the plumber, very polite, efficient and respectful. Keep him is an asset.Options presented and discussed in a Very professional way. Would definitely use your plumbing service again.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Josephine, Good to hear you had a good experience. If we can help in the future, please let us know.

Best service ever

published

The service was excellent.The young man was polite,efficient, and very happy disposition..In addition the time given was also spot on , no waiting around for the service man .Highly recommended will use this company again

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks Eve!

Recommended. Would use again.

published

Prompt, same day. Easy quote process. Options presented and discussed. Great comms. Easy to talk with. Will use again for plumbing and their other services if ever needed. Great job.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks for the feedback Shooker!

Fantastic service from Omega

published

I’m very happy with Omega’s services. They turned up when they said they would and provided me with options for fixing my plumbing problem. I highly recommend Omega for your home service needs.

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks for the review Linda!

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Rob

RobSydney, NSW

Excellent service. Prompt polite and professional

published

Very happy with the installation. Replaced a 15yr old air con and all piping on a two storey home in one day. And it now works like a dream. Excellent team explained everything and had great PR

1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks for the review Rob!

Chances

ChancesSydney, NSW

  • 5 reviews

Repair service man??? Salesman!

published
1 comment
Omega Home Services
Omega ServicesOmega Home Services
Halmoni2010

Halmoni2010Sydney Surrounds, NSW

Bad experience

published

I had two people [name removed] and [name removed]. The company sent an unlicensed electrician who was not certified nor had his work checked. Then charged through the roof. Get other quotes this company has no ethics. Google reviews before you engage company to do work

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Hi Halmoni,
We are sorry you had a negative experience with Omega Services. We would like to make it right. Please call 1300 588 730 and ask for Jacki.
Regards Omega Services

Andrew

AndrewSydney, NSW

Excellent, professional service

published

Selim was extremely professional in installing my new lights, light switches and surge protection. He was punctual, knowledgeable and courteous. I would highly recommend him and use him again. Thanks, Andrew

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1 comment
Omega Home Services
Omega ServicesOmega Home Services

Thanks for the review Andrew!

Jason B.

Jason B.Sydney, NSW

great work

published

Selim was fantastic, extremely professional. Very happy with work he conducted. Would 100% recommend him for all future work. He was a pleasure and very prompt with all work. Jason

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Omega Home Services
Omega ServicesOmega Home Services

Thanks for the review Jason!

Page 1 of 21

Questions & Answers

Laura M.

Laura M.asked

Omega Services Plumbing

Please could you provide me with a complete breakdown of the $ 14,000 quoted for a job at 39 Rickard st.
Job no 75042

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi Laura M. Thank you for your message. One of our managers will be in contact with you to discuss your request and get the information to you. Have a great day.

Wins

Winsasked

Omega Services

We query on a electrical point for dishwasher as its not working, got quoted by Omega to fix.

Quoted:
1. supply / install 1 x 20a RCDMCB (safety switch) to power circuit $340 + gst (B.S. quote as not required)
2. relocate and install new single powerpoint for dishwasher $349 + gst (B.S. quote and not required)
3. supply / install new 3-pin plug $190 + gst (bunnings sell this for less than $15)
4. make safe dangerous burnt cable $99

At the end, we are being hold ransom - either we fix or have to pay them (Omega) $79 for call out fee (imagine they do that to 10 household and collect $79 for doing Jack Sh!t - thats $790 per day pay).

We got in another electrical quote and got it done plus an addition switch change all for under $230. I wonder how many people got fleeced by them quoting something that does not need to be done and over quote on items?

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi Wins, We would like to look into this job for you & answer your questions. Unfortunately we can't locate your job in our system. If you would be good enough to provide the quote number or our technician's name we can investigate further. If it's easier, you can email the details through to our customer service centre info@omegaservices.com.au Many thanks. Omega Customer Service Team.

MAK

MAKasked

Omega Services

In one of my bath room, I want a toilet installed. Note that, there was no toilet installed before. The sewerage line is nearby within a meter. Tiles in bath room on slabs. How much it cost in-total including materials and labor? I am based in South-eastern suburb in Melbourne.

1 answer
Omega Home Services
Omega ServicesOmega Home Services

Hi MAK,
Thanks for your enquiry. However, we are a Sydney-based company, so we won't be able to help you out this time sorry!
Warm regards,
Omega Management

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