Online Appliance Parts

Needed to replace Neck Ring on Fisher and Paykel washing machine. Regina was fantastic at organising the part for me. Appliance on line made the whole process easy. I originally purchased my washing machine from them. They are super professional, patient and helpful.

This company may be fine when it all goes smoothly but just hope that you don't have any problems! I received the wrong part, ordered by the part number they advised was correct. They were initially reluctant to accept a return, advising me I had made the mistake. Luckily I was able to provide the emails where they told me what part to order and… Read more

they had to accept the return.

I returned the part and had to contact them again to check they had received it and would make the refund. They said they had and advised my refund "was underway".

I waited 2 more weeks (!) only to be told they needed my account details when I asked about progress. Not really sure why, they could have just refunded the original payment. Clearly my refund was NOT underway. Anyway, I provided the details and now nearly a month later have received exactly the same advice, that my refund is "underway", and to wait up to 9 business days for the payment!

Apalling service and totally unacceptable that the refund was not automatic and immediate.

I've now advised them I'm about to instigate a charge-back so perhaps that might finally produce my money!!

My old Samsung fridge bottle holder was broken. Didn’t really expect finding a genuine part so easily. I ordered one from this company and I received a seamless service. Order was delivered on time and packed very well in lots of blistering layers. Couldn’t really fault the my experience. Thank you Online Appliance Parts

First Class Customer service – The service for ordering my parts and the follow up when my order went missing was fast and informative. The only hiccup was the delivery either wrongly addressed or Australia Post. Show reply

All Good – I first dealt with this company in June 2022 when I was looking for replacement glass for an old LG microwave. They couldn't supply but offered advice and a 10% discount for any future orders. In Nov 2023 I ordered an oven element which arrived quickly last Tuesday, but was damaged in shipping. The damaged element was replaced quickly arriving… Read more ·  1

Saturday of the same week. I ordered an additional element early this week and had it by Thursday (today).

Poor Service – Placed online order on 23rd Sept, still haven’t received order confirmation but they deducted money from my account. I have tried emailing them twice and haven’t had any feedback. Absolutely Pathetic! The online shop indicated the part was in stock.

Dishonest treatment which has left me out of pocket – I purchased a part on July 10th and hadn't received a shipping confirmation by the 16th so I contacted this company by email and was told that they were out of stock but had ordered replacements and would send them when they arrived. I asked how long and they told me August 23rd! I wrote back and said that I had found this part elsewhere so would… Read more

like to cancel my order. The person I corresponded with asked me to confirm that the part was actually available at the other company and I did that and once again asked that the order be cancelled and a refund put through because I had purchased the part elsewhere. At that point, this person told me that they had made a mistake and they actually found that their supplier had the part and it had been shipped. They provided me with a tracking number which, upon checking, did not exist at Australia Post. I asked them to please cancel the order because it apparently hadn't yet been sent and was told it was too late so I have the items I ordered from the other supplier and - if these ever show up at all - these ones too. To make matters worse, when I placed the order, this item was showing as being in stock on their website and when I was told they were out of stock, it still showed as in stock. I think they are scamming and not buying things until they actually sell. I could be wrong. But all I know is that I am angry about this whole situation and spent a very long time going back and forth to end up out of pocket.

Oven seal and clips – Worst return/exchange experience ever. Finally managed to return part at my expense only to find out doesn’t meet their T & C’s now can’t get returned parts back for a $1.20 postage issue"…….. will never buy from this company again

Posting here for assistance – I purchased a Vacuum motor for these guys. https://www.onlineapplianceparts.com.au/vacuum-cleaner-parts/vacuum-motors/m049-single-stage-motor-with-shaft-dyson-upright-dc04-07-shaft. Even though my model is listed in their post, it was incompatible. I have tried emailing, and submitting a website request to help with a refund but there has been no… Read more ·  3

response. Hopefully this review will help them notice. I will happily adjust the review if this is resolved. Edit: This was resolved- The vendor updated the listing to reflect the fact my Model was not actually supported and provided a refund. They covered the return postage. Just leaving as 4 starts due to the fact I needed to resort to posting negative reviews to get an traction on the return. But yes - they were very quick on the original postage, and also in processing the return.

Perfect and fast delivery too – Needed a bottom door seal for my 15 year old ASKO dishwasher and found it at Online Appliance Parts and they had the best price. Best of all it arrived in just a few days. Highly recommend Online Appliance Parts for good and fast service. Show reply

Great service – I was having trouble finding a replacement filter for my very old rangehood. They had exactly what I needed and it came promptly. It’s a perfect fit. So glad I didn’t have to replace the rangehood Show reply

Dryer part – Ordered a dryer element the Correct part was sent have had no issues still working excellent after a few months of install , fast delivery also five stars all round will order from again if needed Show reply

Great replacement part – Ordered online, the process was very easy process. Part was as described and pictured. Part was easy to install after it arrived. Postage was very quick. I would definitely order from here again. Thank you Show reply

Suited the washing machine perfectly – Correct part was ordered and delivered, fitted correctly to a aging washing machine that will last longer now. Delivery was on time and efficient, would use again. Pleasant to work with. Show reply

What I needed – Fast delivery, the photo on the website didn’t exactly match the switch I had but it still fit the oven and after replacing it now remains on above 190 degrees. Show reply

Replaced oven door seal – Easy to order on-line. Delivered quickly as promised. Product was easy to install. Oven now gets to temperature quicker and maintains temperature well. Very satisfied with both the product and the supplier Online Appliance Parts. Show reply

Good and Fast Service – Finding the part that I was after was easy. The purchasing process was efficient and the part was delivered extremely quickly. Will happily use Online Appliance Parts in the future. Show reply

Perfect part with quick delivery – Online appliances provided the new fridge tray at the best price, well wrapped and delivered quickly. I would definitely use them again. The fridge tray had cracked and now we will be able to use it for a lot longer. Show reply

Exactly what I needed! – Exactly what I needed, the hinge fitted perfectly, the door works exactly as it should, like a door! The service supplied was very good, delivery arrived on time, thank you Online Appliance Parts! Show reply

Hinges not working – I purchased a door seal and a pair of replacement hinges for a Smeg oven. Happy with the price and delivery. The door seal has been excellent. I tried for many hours to get the hinges to fit and eventually gave up as I couldn’t get the oven to close with the new hinges. They don’t quite match the design of the original hinges, perhaps they should… Read more

fit a range of models. They are in the garage waiting for the next Smeg tech call out and see if they can fit them.

Right bulb on time – When they say genuine part they mean it. No need to modify. All good. Makes it so easy when it is the correct part. Well done for prompt delivery as well Show reply

Good customer service! – Online Appliance Parts tried to source on an old part for me and even though they were unable to help, (only because the part was too old) their customer service was greatly appreciated, thanks again Alvon! Show reply

Misleading and poor customer service – Extremely poor customer service. I made a purchase through this site despite having read poor reviews, thinking that as long as I bought the correct part that I would save money compared to buying elsewhere. I ended up wasting time and money due to the site having misled that I was buying correct part and poor service refusing exchange/refund and… Read more

then attempting to midlead me to buy further incorrect parts. First time I have ever taken the time to do an online review.

I purchased oven hinges. The title provided by Online Appliance Parts indicated that the specific parts I ordered would work as hinges for my specific oven model. The hinges whilst looking identical (apart from different markings) failed to work for my oven. Despite the company site having been misleading, Online Appliance Parts said ‘might seem to have been suitable for your particular model, the fact is it seems that is not’, that they were not at any fault and declined to provide an exchange or refund as the parts were not in original condition and packaging. They were not upfront about this however - delaying sending return instructions, and then eventually sending generic return information.

Online Appliance Parts then offered to sell me another part for my oven. They said ‘we have therefore quoted you with the correct part DS4079349 which would definitely suit’, ‘would definitely put a special discount on the parts’ and gave me a quote which was better than half price. The quote was considerably cheaper than elsewhere. This code yielded no results on there website or on a google search. I therefore confirmed this random code was listed as a specific different code on there website (A 085563 , that i had since worked out to be correct for my oven from a different source). They confirmed this was correct. Only because the price quoted was over half price, I requested to proceed. On me requesting payment details, I was then told the random part number they provided was incorrect and that the price would be over double the price for the part I had worked out needed (contradicting there prior confirmation the DS part was the same).

Highly recommend avoiding using this site!

Very prompt service – I ordered over the weekend and parcel arrived Wednesday (yesterday) as advised by Aust post. I thought this to be very prompt. Unfortunately the purchase was for 2 items and only one had been dispatched. I initially tried ringing but after further reading I reluctantly tried email to advise the problem. Soon after had a reply from Lilis who dealt… Read more

with the problem very effectively. By Thursday morning I have been advised that the missing item has been dispatched this morning. That is what I call excellent customer service

Incompetent, dishonest. Formal complaint lodged with Consumer Affairs NSW – Did not send me the oven element that I ordered. Took more than two weeks to send me some other incompatible element that would not fit. They then screwed me about for nearly three months - stalling, requesting photos and more information (and just ignoring those photos and information when I sent them), claiming that I'd ordered the wrong part (a… Read more

brazen lie), then stonewalling me for several weeks, and ultimately producing a bogus concoction of a photo and a made-up pretend part number (that doesn't exist on their web site or anywhere else on the internet - I checked) and claiming that that proved that I'd ordered the wrong part and declaring the case closed. I finally ordered the same element from a different company. That other company sent me the element that I ordered in a couple of days and it fitted and works perfectly. I've lodged a formal complaint with Consumer Affairs NSW, including the e-mail chain of correspondence between myself and Online Appliance Parts. I have explicitly pointed-out Online Appliance Parts' stalling, dumb-insolent, [Content Removed] and stonewalling tactics to Consumer Affairs NSW. Consumer Affairs now has all that on file and will be referring to it with regard to future complaints against this company. Note that you have only three months to take action, after which Consumer Affairs and the banks and credit card companies will not get involved. That is what this company's stalling and b*llsh*tting tactics are all about - running down that three month time limit, then you're on your own. Don't let them get away with it. Initiate charge-back proceedings with your bank and/or go to www.service.nsw.gov.au/transaction/lodge-general-consumer-complaint to lodge a complaint before that three month time limit expires.

They don't answer the phone – Where is my part? I have no idea. They are non-responsive. I have ordered the correct part but it hasn't arrived and I haven't received any notification of shipping or tracking number. I will be calling my bank to cancel the transaction if they don't respond to my final email. Avoid.

Do not use this company – Wrong part was sent. Emails contact only as phone is not answered. Email response from them is I ordered wrong part. This is incorrect. Company ships through Doug Smith Spares who will not acknowledge any error and hide behind the online company.

Element – A very fast and accurate purchase .Only down fall tried to phone a few times and the phone call was never answered .But in saying that part was as decribed and the part was delivered very quickly.So thankyou

Prompt delivery – Ordered an oven door seal which was delivered promptly. No issues with service at all for me - it helps to order the correct part in the first place if the inconvenience of a replacement/refund is to be avoided.

Terrible service, dont use – I wish I had read these reviews before ordering. I accidently ordered the wrong thing even though it came up that I ordered the right one. I have then tried to email to ask to send it back to get the correct one. No one replies and when they finally did they said they had been trying to contact me, which is a lie as I have had no missed calls or… Read more

messages left. I then asked for their number to call them and that was 2 days ago and still no response, avoid at all costs.

Customer service lacking – I tried to cancel my order -told posted, tracking is date time stamped as is email. I asked if I could return minus admin fee, but refused.

Terrible – They will not respond to phone calls. Do not bother trying to ring them. They apparently deliver goods through a third party company. Still waiting to receive goods. Not the best experience. Will not be using Online Appliance Parts or any business related to their company again.