1 photo
Oz Plaza

Oz Plaza

1.7 from 296 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (153)
  • Return Claim MadeYes (86) · No (80)
  • Shipping
    2.1 (96)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Vito M.
Vito M.Sydney, NSW

Be careful, they will not refund on defective items!

published

Scam of a business will use the courier's inability to avoid refunding on items which are defective, you have been warned!

Product Quality
Shipping

office chairs fell apart

published

I bought the artiss 8 point massage office chair heated reclining gaming chair. It was the worst product I have bought. The massage function doesn't work because oz plaza living didn't supply the adapter and the chair squeaks alot every time. eBay hasn't been helpful and are too slow in reply and the oz plaza doesn't understand English, keep giving me the runaround and don't care because they have already taken the money. Don't buy this chair.

Incentivised ReviewNo

WORST SELLER EVER

published

I bought outdoor furniture and it came to me rusted badly with missing parts. Tried to return them but no one cared

Product Quality
Shipping
Online Shops

Find out how Oz Plaza compares to other Online Shops

Know better, choose better.

Compare all

Buyer beware of this company

published

Disgusted in this companies after sales customer service.. purchased items of eBay that state 12 months warranty.
Asked to send item back as not charging, they ask for videos etc.. never dealt with such bad service.. buyer beware

Product Quality
Shipping
Vicki L
Vicki L
  • 4 reviews
  • 1 like

Absolute disgusting service

published

I ordered 2 foldout beds from this place. Due to COVID I expected to have to wait for delivery. I went into my emails to see if I had missed a tracking notice and found an email in the junk folder from this company stating if I didn’t respond within 3 days my order would be cancelled. That was early April. I have paid for the items in full so I tried to phone them.
I got a message saying I was next in line and wait time was 1 minute, next message wait time was 2 minutes and so on until the message said wait time was 8 minutes!!!
I have always experienced wait time going down, not up!
Alarm bells are going off as I cannot contact this so called legitimate company.
Has anyone else had issues and been able to resolve them?

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Paul B.
Paul B.Greater Melbourne (Outer), VIC
  • 8 reviews

Don't do it. Look elsewhere

published
Product Quality
Shipping
Maria
Maria
  • 2 reviews
  • 2 likes

Thieves

published

Absolutely appalling customer service. I purchased an Artiss bed and they send me a box with only the bedframe and not a single nail or bolt. Then they say to me I never ordered from them even though I have the receipt. Keep away from these thieves!!! Absolutely disgusting people that steal from you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
fernando m.
fernando m.Greater Melbourne (Outer), VIC

Complete disaster to deal with Ozplaza

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Rozanne
RozanneGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Faulty blanket replaced!

published

I purchased an electric heated throw rug a few months ago and it suddenly stopped working. Having read through the reviews I wasn’t expecting much however decided to email them to request a replacement. To my surprise they responded within a few hours and asked me to send a photo of the error being displayed - which I did and then a few hours later I got another email to state that they have posted me out a new blanket! I’m thrilled with the service and prompt responses

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Online Shops

Find out how Oz Plaza compares to other Online Shops

Know better, choose better.

Compare all

No spare parts available

published

The product itself is good, but I asked for 2 circular frame and two steel T pipe and they sent me 3 times the wrong parts. The first time was my fault to be honest. But after the third shipment they said, the spareparts I need are not available and they do not have an estimated restocking date. It took me about a month to get that informaiton.

Incentivised ReviewNo
Sext E.
Sext E.
  • 5 reviews
  • 2 likes

Oz Plaza + Allied = Disaster

published

They did answer almost every mail I sent. It's not that it helped anything, but better than just ignore completely. Adds to the joke. The joke is about customer, of course. One would think that these companies are owned by queen herself, how else explain that they are still around. I can't write what's happened, as I'm too tired of all this.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Graham
GrahamHunter Region, NSW

Pathetic customer service

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Graham T.
Graham T.Hunter Region, NSW
  • Verified

Ozplaza customers beware

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Yaneth
YanethGreater Melbourne (Inner), VIC

Terrible Service

published

The item was supposed to arrive 4 days ago. I waited and waited until I got a message saying no one was at home so it was taken to a post office far from my place! I checked the mailbox and NO CARD was left, asked the receptionist and no one had came asking for me, or asking where to leave a package, what means the deliver did not even tried to get to my place. I contacted the company and the answer was, if you don't want the item, you have to wait until the it gets back to the warehouse, so we can process the refund. It could take between 4 to 8 weeks!

Shipping
Incentivised ReviewNo

Lived up to expectations and more

published

Frame is solid. Easy assembly. Only issue was the rubber bands used to attach the canvas could have been a bit stronger.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Online Shops

Find out how Oz Plaza compares to other Online Shops

Know better, choose better.

Compare all
Page 1 of 20

Questions & Answers

Jason B.
Jason B.asked

I bought the Artisan bed I have been away I’ve opened the box and it’s a bed head where is the bed frame ? Jason Boyd 0414446030

1 answer
Maria
Maria

Omg you too!!! They are shocking

David K.
David K.asked

Sorry to bother you could you declare his contact David keys on 0450 898 910 in relation to a caravan cover enquiry

1 answer
LH U.
LH U.

Do u have a phone number as I want to order a sink

Jian Y.
Jian Y.asked

Do you have any shop in VIC.

No answers
See all Oz Plaza questions

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.