Pacific Airport Parking

We are away for a long time so I wanted a friend was going to pick up our car a week after we left it. On the phone they said no problem at all. When i dropped off the car I saw they had moved into a old dirt yard and their “office” is the front… Read more

seat of an old car. They then said someone else could not pick up the car! When I said i was told on the phone it was ok, they said never believe anyone on the phone!!! Also their “new” yard is a dirt lot. No sign of security anywhere. So i had to run around like an Id*ot to find somewhere else to leave my car. Just the sort of thing you need at the start of your holiday. As everyone else is saying - NO, NO, NO.

If I could give zero stars, I would. Pacific Parking is hands down one of the worst companies I’ve ever had to deal with. My friend parked their car in one of their lots, thinking it was a secure and trustworthy place. Big mistake. The car was broken into while parked there, and when we contacted Pacific Parking to report the incident, their… Read more

response was nothing short of disgraceful.

Not only did they refuse to take any responsibility for what happened, they flat out told us they were not liable, didn’t care, and offered no assistance or concern whatsoever. The representative on the phone was beyond rude—aggressive, dismissive, and even started yelling at us when we pressed for answers. There was no empathy, no accountability, and zero professionalism.

It's shocking that a company offering parking services can operate with such a careless and hostile attitude toward customers. The lot had no visible security, no staff on site, and no cameras that we could see. It’s basically a free-for-all, and if anything happens to your vehicle while it’s in their lot, you’re on your own. They will not help you, and they will make sure you feel like an inconvenience for even calling.

Pacific Parking does not deserve your business. They don’t care about your safety, your property, or even basic customer service. Save yourself the stress, the damage, and the disrespect—park literally anywhere else. I would never trust them again and strongly warn others to avoid them at all costs.

Probably one of the most rudest, unprofessional, and aggressively threatening persons I've had to deal with in the service industry. Not only that, but my vehicle was not parked safely within the confines of the property, when I unexpectedly returned earlier than anticipated. Instead, it was parked several hundered metres away on the side of a… Read more

public road. When I raised my concerns, the business owner began verbally abusing me with foul language in a very hostile agressive manner, to the extent that my taxi driver was fearful for his safety also. I'll never deal with this dodgy company again.

KEEP AWAY FROM THIS PLACE!!!!! Called for a pick up after our trip and they refused to pick us up because it was 8.30pm. We had to get a cab there to get our car. The owner was aggresive, rude and physically threatend us (true) They tried to hold car for randsom!!! He is a fowl mouthed person with attitude. Only got car back when tried to call police. This mob really needs shutting down!!!!! DO NOT USE - DO NOT USE - DO NOT USE-

Disgusting experience – I arrived at 0702am 21st December and had pre-booked for 2wks. Nobody was there when I arrived (international flight booked for 9am). I contacted the number and the person told me they were 10mins away. I waited for 10mins and contacted again to be told they were 5mins away and that I was rude for contacting them again because I had booked for… Read more

7.30am not 7am. I corrected them stating I had actually booked for 7am, but hey then argued stating I wasn’t there at 7am so they left. They then stated I was being rude and they were not going to take me and id have to organise somewhere else to book. The driver (person on the phone) was extremely aggressive, argumentative and called me a ‘rude pig’. This left me with having to find another car park at last minute before Christmas with only 1.5hrs before my international flight. My mobile number was then blocked. DO NOT BOOK WITH THIS COMPANY EVEN IF THEY ARE CHEAPER IT IS NOT WORTH IT!!!! I will be taking further action. The customer service is absolutely disgusting, and they do not care.

Wonderful service – False reviews below. Service was outstanding and they did everything to get me to my flight on time. Thank you again so much for going the extra mile for me.

Disgusting – Just be careful of your car.fuel Full tank when I parked collection time gauge dropped significantly. Advise to take pictures before and after. First and my last time parking there

AVOID!! HORRIBLE CUSTOMER SERVICE! – APPALLING!!! HORRIBLE CUSTOMER SERVICE!!! RUDE!!! I called now to enquire as the website isn't functioning correctly and showing unavailability from a date in 2021. Gentleman answered the phone, informed me they were booked out and hung up on me. Called again, and between the foul language and use of "f" word, I couldn't get a word in until he… Read more

hung up again!

If this is the level of customer service these people offer, or don't offer... I'd advise against ever using their services!

If you want abuse, call these people – Did a search of parking services in Melbourne area, website advertised $80 for 14 days. Put in information to get a quote, it jumps up $55, to $135. Called the company to find out if there was a mistake, the person that answers the phone is extremely rude, will not listen to anything that you have to say and likes to talk over top of you calling… Read more

you names and insults. Don’t waste your time with these scam artists, believe every negative review you see. The positive ones are probably just them. Sadly I have to give them 1 star, that is as low as you can go. I really feel like they have paid for positive reviews

Disgusting customer service STAY AWAY – They will not honour the prices advertised the the website, as they say they are subject to change, when you put your dates in, the quote will come back as double the price as advertised, I called o question this and he was very rude and disrespectful, he said if you dont like the prices don't book and hung up on me, I was in disbelief that he read in this way. STAY AWAY, there are plenty more respectful competitor's

Horrible Experience - Avoid This Parking Service! – Horrible Experience - Avoid This Parking Service! Be aware of this dodgy operation! I booked parking with Pacific, expecting a smooth experience, but it was a nightmare from start to finish. First, upon arrival, I was told there were no shuttle service. They passed me off to a different parking company without informing me of any extra charges.… Read more

Imagine my shock when I returned and found out the other company charged me twice as much as I originally booked with Pacific.

When it was time for pick-up, Pacific completely ignored my calls. To add insult to injury, when I finally managed to get through to the guy from Pacific, he insulted me and told me to deal with the other company, despite having a confirmed booking in their system.

This place is a scam. They lure you in with low prices, then pass you off and leave you stranded with exorbitant charges. Avoid Pacific Parking at all costs!

Depressing – We had booked with this company for past 7 months and on arrival ,no one was there.Called the number and the person said he will be there in 5 mins.He came to us and saw us and said sorry I can’t take you guys to airport as my driver is involved in car accident.But he took other group of people who came after us.Very racist person.His ad should say no brown or black skin people should be allowed.

Absolute bad experience parking at Pacific Airport Parking – I have been using Pacific Parking for few years from their old place and the last usage at their new place. Today's experience with the proprietor serious left a bad taste and experience. In summary, please avoid Pacific Parking at all costs due to bad attitude, rudeness, and lack of respect to customers. This trip I booked, fully paid, and left… Read more

my car at pacific parking. I did inform the attendant (assume the owner) that although I paid for until the 10th of Mar, I may come back earlier than that date. I returned on 7th of Mar and called Pacific Parking to pick me up from airport. Just because I returned 3 days earlier the proprietor became very abusive for absolutely no reason. All I wanted was my car, I was not asking for any refund. He abused me in front of my wife, made us wait at least an hour before getting our car, threatened me and even waned me not to come back or else he will break my leg. I finally got my car and got away as fast as I can. I did not understand his reaction and behaviour. So please avoid Pacific Parking at all costs.

Stay away,danger, – I have reported this business ,save your money and stress and stay away.Have a read of the previous Google reviews and you will see.I can’t believe they are able to operate.

AVOID – This place should be shut down. They do not answer their phone. When you can finally get through, they are rude and refuse to collect you from the airport saying to catch a taxi! They left our car parked out in the street with the keys visible. They say they are only closed xmas day, yet tell us they are closed on the day we need to collect our… Read more

car (after we have already booked and paid) so upon collection day, were trying to get through to them for over an hour. Also tried calling the previous day and no answer. Absolutely disgraceful business. The arrogance, rudeness and unprofessional manner astounds me as to how this business even stays open.

Terrible , very poor experience – They don't even have an office, worst behaviour. They did not send a car for return pickup and asked to have a taxi and come If you want the car back. Such a worst customer service.

The best – Family business, completely reliable, always on time professional and courteous. I have used this company many times and can't see myself changing. In fact i will be using them again this week

AVOID AT ALL COSTS – Pacific Parking might be good for no frills parking, but I will NEVER recommend them. We arrived to find a 'back in 5 minutes' sign. We waited at least 15 minutes. We tried to call the 1300 phone number (as advertised on the bus) but it is not connected. We finally parked the car and got out the suitcases. He never helped, just watched as I… Read more

struggled over the gravel carpark. There is no toilet facilities and his 'office' is the front seat of his car. The bus smelt bad. He answered his mobile by hand when he was driving us to the airport. When we returned from our trip, our car was on the road near the carpark. We were told to look out for the car and let him know when we saw it - he did not know where it was parked!! The handbreak was not engaged. How long had it been on the road?? I paid for secure parking - not for it to be left on the road - I could have done that!! AVOID AT ALL COSTS. It is not worth the few $$ you save if you go with the bigger airport parking services. Busy Beaver - here we come for our next trip!! (This company does not even deserve one star!!)

Terrible and rude – Dodgy business, very rude and terrible customer service. Not secure and no service available, totally robbery, if you leave your car there make sure take photos of odometer and around the car and do leave anything in the car, also when you back, they don’t pick you up, you need to get a taxi to get back.

This very terrible – The worst service you ever get You will get the worst experience in you life NEVER think to try to leave you car these Has no up to standard security Very rude team The parking area is just a dirty dusty area The shuttle is very old and unsecured They have no toilet inside No reception office This place must be closed by the government

Reliable, Respectful and Trustworthy service – I booked this airport parking in an emergency that I needed to go to Adelaide and didn’t read any of the reviews. This is the first time ever I left my brand new outlander with anyone and first time in my life used the airport parking. Had fantastic experience with going and coming back. Dropping me and my son to the airport and picking us up was… Read more

an ease.

I met and spoke with a few people who regularly park here and they have been using the service for many years, in fact one of the gentleman I spoke has been coming here for the last 10 years and keep his SUV here for more than a month.

On my way back I met with 2 families who left their BMW and Merc here too.

I guess the most of the community that uses this service is in an old age bracket and not very active in the social media and not write any online reviews.

I read all this reviews after my experience and felt bad, hence thought to leave my review here.

Terrible – Booked to leave car for one week, paid $65 cash, due to medical emergency once arriving at the airport, was unable to fly, no refund, total robbery!!!, do not use them

Only deserve a negative rating – After my friends picked up their car, they found out after they went home that their 3 sunglasses, tool box and some other things were all gone. When we rang up to understand why this may have been, the attendants were so rude that they abused me over the phone and hung up several times. We will be going to the police!

Bad would be the best heading – As with all the other reviews stay clear! Things missing, scratches too name a few things, everything you want right was wrong! Wasn’t picked up at the airport, no refunds etc.

Was not happy with service – My car with left with them for 12 days and I paid for undercover parking. My car obviously was not kept under cover because when I picked it up it was putrid. Cover in rain dirt, tree leaves and bird poo! Furious I paid for a service I didnt get! Staff where also unfriendly and rude..

Gangsters – Got charged twice for 5wks of parking. When you ring up nobody able to refund. The car battery was flat. Change in the ashtray I think was stolen. Stay clear of them

Stay away from these Rogues – They took 43 minutes getting me to the airport thus l missed my flight... They won't answer emails and hang up when you call... service shocking...keep clear of theses Rogues!!!

Never Again – I only parked my car overnight and discovered a very large scratch on my car. I rang the company to tell them about this, they refused to accept any liability and hung up abruptly on the phone.

Don't use Pacific Parking! – March 2019 - Like many other disgruntled customers on Google reviews , we paid for supposed undercover car parking for 10 days with our new car only to have it returned to us absolutely dusty & filthy with dirty rain on it. We seriously doubt if it's ever been undercover. Emailed the Manager directly asking to explain. Still waiting for a… Read more

response. We will NEVER EVER use Pacific Parking again. They think they can get away with providing a service that's not given. Shame on you for thinking your customers won't notice 1st & last time customers. Lost our trust. Plenty of other honourable places around. The driver who drove like a mad man to the airport . Bathroom facilities were appalling.

Terrible Car Stolen – Was excellent as Alpha parking but has changed names and probably owners. No longer any good .Never again. Car was stolen from supposedly secure paid parking. Wife came back from holidays with 4 friends , sorry your car has been stolen-- empathy and care factors NIL. Told to get the train , no offers of compensation. Spoke to owner -- he didnt care. Car recovered damaged, written off .