2,382 reviews
AI reviews summary
Pain Free Aussies receives a high volume of positive feedback for the comfort and pain-relieving qualities of its products, particularly its barefoot shoes and butterfly memory foam pillows. While a large segment of customers praises the responsive and professional customer service team, a significant minority flags serious concerns regarding deceptive marketing, drop-shipping from overseas, and a difficult refund process.
Pros
- Exceptional Comfort and Pain Relief: Users frequently report significant relief from chronic conditions like plantar fasciitis, arthritis, and neck pain, describing the footwear as "walking on clouds" and the pillows as "game-changers" for sleep quality.
- Highly Responsive Customer Service: Many reviewers highlight specific staff members (such as Rach, Essha, and Sam) for their prompt, professional, and friendly assistance with order queries and exchanges.
- Seamless Exchange Process: For those who encounter sizing issues, the company often provides a hassle-free exchange experience, frequently covering return postage or providing pre-paid labels.
- Effective Special Offers: The "Buy One Get One Free" deals and bundled discounts are frequently cited as providing excellent value for money across the footwear and pillow ranges.
Cons
- Deceptive Shipping and Origin Claims: Multiple users express frustration that the company presents as a local Australian business while actually drop-shipping products from overseas (China), leading to long delivery delays and tracking issues.
- Strict and Obstructive Refund Policy: There are recurring complaints regarding the "30-day money-back guarantee," with users claiming the company denies refunds by classifying dissatisfaction as a "change of mind" or requiring items to remain in unopened packaging.
- Inconsistent Product Quality: While many are satisfied, some reviewers report receiving items that feel "cheap," "plastic," or "like they came from Temu," with reports of shoes falling apart shortly after first use.
- Questionable Review Integrity: Several customers allege they were offered partial refunds or vouchers only on the condition that they remove negative reviews or post 5-star ratings, casting doubt on the overall rating transparency.
Verdict
Pain Free Aussies is a viable option for consumers seeking affordable, comfort-focused health products, provided they are willing to navigate potential shipping delays and inconsistent sizing. However, the recurring reports of difficult refund negotiations and drop-shipping practices suggest that buyers should exercise caution and verify local availability before purchasing.
TERRIBLE SERVICE I ordered 4 Pillows and 2 Sleep Ear plugs 2 weeks ago, which cost me $ 401.96. I have not received these items nor have I been advised as to when I will eventually get them? If at all! They keep changing their reasons for being so slack. This company lies, be careful!
I will recommend the barefoot shoes to everyone My family are buying more I have multiple pairs and now and definitely buying more No more sore swollen feet Just absolutely brilliant Show reply
I was initially hesitant about purchasing from this company, but they completely exceeded my expectations. From the moment the chair arrived, it was clear that a lot of care had gone into both the design and build quality. The materials feel premium and durable, and the overall construction is impressively sturdy. Comfort-wise, it’s been a game… Read more · 1
changer. The support it provides for my back has made a noticeable difference, helping me maintain better posture throughout the day. I specifically appreciate how it encourages my spine to stay aligned without feeling rigid or uncomfortable, which is something I’ve struggled to find in other chairs.
On top of that, the chair looks fantastic and fits beautifully into my space. It has a clean, modern design that adds to the overall aesthetic rather than taking away from it.
Overall, I’m genuinely impressed with both the quality of the product and the experience. I wouldn’t hesitate to recommend this company to anyone looking for a comfortable, supportive, and stylish chair.
Reviews with attachments
I loved my barefoot sneaker. It was obvious to by the boot. I bought size up due to fur texture. My feet love being in them all day.
I have had nothing but superb service from this company. Queries were followed up extremely promptly by professional, polite and knowledgeable staff. Everything from queries through to a product exchange was handled with friendly, helpful service which makes shopping completely stress free. Please shop with confidence. Thanks also for bringing us such great products. Show reply
- +1
Works well for my elderly father. He is not as mobile as before so can get bed sore type wounds. Since sitting on these pads it certainly has helped him lot sitting down for long stretches much less injury and way more comfort for him Pad comes in a case, have attached photos Show reply
I thought I'd try these out as I've heard good things about what these shoes can provide. 2 pairs in and I love them, so much so that I've bought a pair for my husband. They are so comfortable and can wear them all day, no problems. Show reply
Very good quality and comfortable for long hour standing. Would purchase again Show reply
Awesome shoes . The most comfortable as a nurse I have ever worn. Also excellent customer service when I had questions . Thankyou Show reply
We purchased the Barefoot Shoes from Pain Free Aussies in March 2025. We absolutely love our Barefoot Shoes — they’ve been a total game changer! We use them for running, walking, and everyday wear, and honestly, we can’t go back to regular shoes. The comfort, freedom, and natural feel are unbeatable! My wife wears hers to work everyday and she… Read more · 1
says her feet never ache or pain she is continuously standing in her job. We tell everyone we know because we’ve seen how they help with posture, foot strength, and overall comfort.
#PainFreeAussies #BarefootShoes #NaturalMovement #HealthyFeet #RunFree #LivePainFree
I am loving these shoes. I was trucks and cars for a living. And these have helped with me being on my feet all day. Very comfortable. Less pain in my feet and my back. I will definitely be buying again. Show reply
Excellent customer service and products from pain free aussies they’re lovely Show reply
Find out how Pain Free Aussies compares to other Online Shops
Know better, choose better.
The massager is a well made product Love this product Will purchase again Show reply
Essha, I would like to say thank you very much... I would like to say thank you very much to Essha who helped me through an ordering issue on a pair of LDECK shoes that I had to send back but received the right pair yesterday afternoon. I love them. They are a perfect fit too. So Essha l would like to say thank you for all your help and… Read more · 1
support. I have been wearing them around today and they are fantabulous.
So again, thank you so much and I will be putting in another order soon for another pair of shoes.
I love my new barefoot shoes. My toes finally fit comfortably inside a shoe, they don't squeeze my little toe, and for training at the gym, they're much better than any other type of sneakers since my feet stays flat and stable on the floor when lifting weights. I ordered two pairs, and they were too small, so I contacted the company, and they… Read more · 1
easy exchanged my shoes for another size with no problem. The person who handled my case was always very kind and respectful. I am truly grateful for the support they provided me with, ensuring I was completely satisfied with my product.
The customer service and the product definitely make me choose the company again.
I have arthritis in both ankles and toe disease these shoes are so comfortable and supportive and it feels great finally being able to walk pain free. Great. Variety of colours and fast postage Show reply
Impressive company and shoes. I have a spine injury and limited with what I can wear in shoes, the customer service is exceptional. Will buy another pair soon. Show reply
Very comfortable shoes, better than any of the expensive brand name shoes I own. Can stand in these shoes all day without any discomfort what so ever Show reply
Latest follow-ups
Excellent – Non slip barefoot shoes are so comfy, easy to pack and look good too. I've ordered a 2nd pair. Very helpful product responses too.
Follow-up · 2 years later and I still wear these! I wear to work for comfort. Not on rainy days but every other day. Just so easy to slip on and off
My shoes arrived promptly much quicker than I expected. I am very pleased with the purchase of my shoes, they look great and are super comfy. Show reply
Follow-up · The sizing was terrible and I asked if I could return for next size up and was told write a review and we will send a prepaid label for the return so I could exchange, this never happened. I can assure you I have told many people about my experience with your company and I and many others I have told would never deal with this company.
Excellent Customer Service after contacting them regarding changing shoe sizes. They were very helpful with regard to advice about return postage etc and quick to respond to my initial email. Show reply
Follow-up · The shoe size exchange was very quick and at no extra cost. New size fit perfectly.
Find out how Pain Free Aussies compares to other Online Shops
Know better, choose better.
In-depth reviews
Thank you so much to the absolutely lovely Pain Free Aussies team (including their customer support via Messenger on their Facebook page that I Follow) for absolutely everything these last six days from last weekend on Sunday 07/12/2025 to earlier today on Saturday 13/12/2025 I deeply appreciate all of it, and so will my friend whom I ordered from… Read more · 3
them for. I am placing this 5-star review on behalf of both od us, we thank everyone from Pain Free Aussies for absolutely everything I will now describe. It's all tremendously appreciated.
As a Christmas present to my friend, I decided to order the Butterfly Memory Foam pillow for him, and also applied a discount code...what I ended up with was an extremely generous discount and extremely generous deal: including the $6.99 express delivery fee to my home address (I will give my friend his pillows when they arrive at my place, he preferred I didn't send them to his place because of package thieves in his area), the total cost of both TWO Butterfly Memory Foam pillows AND Free Premium Silk Eye Mask (in silver) was $121.98 AUD, an extremely generous saving of $124.99 AUD.
My friend will be extremely happy with his two Butterfly Memory Foam pillows, one is already heaven sent but TWO is even better because he has a spare. And combined with the aforementioned sleep mask I will give to him too, I know very soon he will be enjoying for the rest of his days, the absolute BEST sleep he can ever ask for every night free from pain (thus living from the Pain Free Aussies name) and free from all the common sleeping issues including snoring and sleep apnoea.
After I reached out to Pain Free Aussies via Facebook Messenger that I was a little concerned that 6 days after I placed my aforementioned order (with express shipping) I was yet to receive it, the Pain Free Aussies team immediately responded so kindly and helpfully, explaining that delays have occurred due to understandable circumstances beyond their control including the current holiday rush. They even arranged a refund on my express shipping as a gesture of goodwill, thank you so much to them for that I am deeply grateful and touched.
So thank you so much again to Pain Free Aussies...their first rate sleep enhancement products especially their Butterfly Memory Foam pillows their extremely generous discounts and their first rate customer service that goes above and beyond to the point of the aforementioned good will gesture of an express shipping refund means I will very highly recommend them above ALL other companies that sell sleep enhancement products especially pillows!
Including their customer support team on Facebook Messenger, every employee of Pain Free Aussies deserve every reward and acknowledgement for making me, a first time customers extremely happy as well as my friend extremely happy. They all are absolute LIFESAVERS! A VERY MERRY CHRISTMAS AND A HAPPY NEW YEAR to each and every single one of them!
I have been asked to update my review after the team had finally resolved the issues. The new person handling my case has been much more supportive and has resolved the issue. I was actually very surprised by how well they have handled the issue. The new representative has been kind, apologetic, understanding, and prompt in their responses, even… Read more
calling me to give me updates. This is a significant improvement on the previous approach.
While a lot of my previous experience is still valid, I do appreciate that my issues were finally addressed.
In light of everything, the experience for me overall was very challenging, it had been months and I had given up trying to resolve it. As such I cannot comment on how things are being managed now for new customers, and I have no way to validate the reasons I was given as to why the resolution was much better now (I was told the previous person has left the company), in saying that though, I am happy with my new chair that my original order was replaced with.
My previous review below (before the issue was resolved):
Please don't use this company, you're time, money and mental health are not worth it.
Months and months of pain and frustration trying to return a useless item, I ended up returning the item, all product reviews on their site are 5 stars and many are photos of wrong products vs the one I ordered. I have documented the whole experience and conversations (where they are constantly changing their mind on the return). After many many stressful and horrible conversations repeating myself going back and forth, I have given up. At the state of panic attacks due to compiling stressors, 1 of which is being poorly treated by a company claiming to be Australian and "pain free" nonetheless.
Worst, the absolute WORST company I have ever had dealings with. The Australian consumers have been mislead by companies like this with misleading policies, round about conversations that go no where, no product guarantee, no consumer power.
Slightly altered previous review end.
Moving forward, I will still not use this company again, and my recommendation to new customers is to err on the side of caution. It's very hard to understand what youre buying through the pictures, although the return process might be better now, just please be careful when you order.
Knowing what you're getting into is important, you might find a good, reliable cheap chair or product, though for something like pain management, I would recommend sticking to brands, products and companies you know.
All the best.
Thank you Pain Free for finally sorting out my order. I realise this is still not a great review, but it's honest.
I had a bit of trouble finding out delivery times for this product as I’ve waited a few days for it to come only from Melbourne, but I was very very impressed by the immediate assistance I got when emailing them and requesting further information. Not only was service friendly, but extremely helpful and I look forward to receiving the product… Read more · 2
within just a couple of days. I don’t believe this company is any sort of scam which some people have said, I do believe they are very popular for their value and prices and pretty busy. Product has arrived and although v small (they need adult sizes really for the chairs we sit in these days) it foes actually seem to be cushioning my spine well and it feels better than without the product. I’m glad i was able to get it as I’ve been really struggling lately. I believe it will help though i think I’ll need a high cushion also to support me as well, as getting up from the couch is difficult as well as sitting on it. This helps one part of my body greatly.
Recent reviews
Disappointing thought we were onto a good thing spent over $500. Looks like it all comes from shein factory, will be processing refund. Edit: all items returned, pillows broke so they went back too
Thank you for your feedback. We’re sorry to… Read more
Very deceptive! – I ordered the Comfy Cushy slippers size 8 au. They took 21 days to arrive. Shoes are massive, definitely not size 8. Most likely a size 11-12. I emailed the company and the reply so far was that - we are sorry for the confusion, we ship out universal sizes. - Extremely deceptive!! When your ordering the shoes, their website asks for your shoe… Read more
size. I have requested a refund due to poor quality and the fact that they are massive and would be a tripping risk. I'm still waiting.. they also state refund within 30 days of purchase, 21 days are gone already waiting for them to arrive!!
We’re sorry to hear about your experience and… Read more
Paid for express shipping 2 weeks ago still haven't received the shoes. Auspost hasn't event received them either. Obviously a drop ship company and would not buy from them ever again.
We’re very sorry to hear about your experience.… Read more
Customer support feedback: I had a great experience with the support team. They were proactive and friendly in responding my exchange request. Product feedback: I am an event florist that sometimes I work more than 10 hrs a day. The shoes are light and very comfortable, but not waterproof. I ordered two different colours, but they have different… Read more · 1
soles - one is more slippery than the other. I requested to exchange more slippery pair, and the respond has been great! It would be even better if there were size labels on the shoes, as I couldn't find size information in the order confirmation. This made it a bit challenging when I wanted to exchange the shoes.
The products this company sell are NOTHING like advertised. The pillow cases are soooooo cheap and nasty and do not cool. The Blankets and pillows are the same. They do not do what they say and are worse than TEMU!!!! Do not buy from this company. They are NOT Australian.....do not buy from them.
We’re very sorry to hear you feel this way.… Read more
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
We’re very sorry for the frustration this… Read more