2,390 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment is largely positive, with many customers expressing satisfaction with the comfort, pain-relief benefits, and supportive customer service provided for items like shoes and pillows. However, a segment of users experiences frustration regarding inconsistent sizing, shipping delays, and difficulties with the refund process. Potential buyers may want to carefully review sizing guides and return policies prior to purchase.
I am a extremely happy customer of Pain Free Aussies, their products are vast and their customers service team has gone above and beyond my expectations. I am a very happy customer of Pain Free Aussies, I will definitely buy more products Very happy customer Show reply
Ordered 2 knee braces sent emails as I purchased express delivery ended up ringing company stating no order number or any info on my order , they said my email address was not shown , I have previously ordered from here with same address and same email .. so finally recieved items a week and a half later to find the brace doesn't fit correctly… Read more
being a xxl it keeps rolling down at the top and is super tight with the straps .. guess another search is on the way to find ones that actually fit right ..
I bought my barefoot shoes especially for my holiday to Japan, where we walked more than 20,000 steps every day. I couldn’t believe that I didn’t experience sore feet or aching legs at all! They’re now my go-to shoes for work and the gym. They’re incredibly comfortable, easy to clean and dry so quickly. I absolutely love them and honestly wouldn’t want to wear anything else! Show reply
Reviews with attachments
Very easy to navigate around so many products, very good customer support, love everything about youse Show reply
I purchased a pair of their highly rated slip on shoes as I have horrible sciatica and can’t reach my feet in the morning. They arrived and they are awful! Hard plastic sole with no give, super slippery and really tight at the toe box. I have no idea where all these 5 star reviews are from - clearly fakes! This store is marketing themselves to a… Read more
really vulnerable group of people - people suffering from and searching for relief from chronic pain. Then they provide them with trash products. I’m sure most people wouldn’t even bother seeking refunds. I’ve sent 6 emails and still haven’t had a resolution. It’s very sad.
We're truly sorry to hear about your experience… Read more (+1 reply)
Comfortable & great feeling to the materials used, great quality Sturdy wide fitting shoes & cushion your feet perfectly Nice to look at too & I am very satisfied with the range of products available Very easy to navigate the store Thank you Lynne 23/4/25 Show reply
Shoes are great for my feet, no aches and pains, can walk all day with them. Super happy I got them. Show reply
Invisible sleeping headphones – Sound quality is great. I can wear this comfortably in bed and even when I’m sleeping on my side. You forget they’re even in your ear. Charges quickly. The best way to get a good nights sleep without distractions. Show reply
terrible experience. a fter very long wait for the shoes to arrive. it came in a very cheap material considering the price and the side is not accurate. I wear 41 and have ordered 42 just in case. but even the 42 was small. their sizes not accurate. save your money and dnt buy from them. You might as well buy from cheap Chinese website as it is the same thing.
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I loved my barefoot sneaker. It was obvious to buy the boot. I bought size up due to fur texture. My feet love being in them all day. Show reply
I will recommend the barefoot shoes to everyone My family are buying more I have multiple pairs and now and definitely buying more No more sore swollen feet Just absolutely brilliant Show reply
I was initially hesitant about purchasing from this company, but they completely exceeded my expectations. From the moment the chair arrived, it was clear that a lot of care had gone into both the design and build quality. The materials feel premium and durable, and the overall construction is impressively sturdy. Comfort-wise, it’s been a game… Read more · 1
changer. The support it provides for my back has made a noticeable difference, helping me maintain better posture throughout the day. I specifically appreciate how it encourages my spine to stay aligned without feeling rigid or uncomfortable, which is something I’ve struggled to find in other chairs.
On top of that, the chair looks fantastic and fits beautifully into my space. It has a clean, modern design that adds to the overall aesthetic rather than taking away from it.
Overall, I’m genuinely impressed with both the quality of the product and the experience. I wouldn’t hesitate to recommend this company to anyone looking for a comfortable, supportive, and stylish chair.
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I found this machine delivered nerve stimulation that was too strong. Even at the weakest setting.
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I have had nothing but superb service from this company. Queries were followed up extremely promptly by professional, polite and knowledgeable staff. Everything from queries through to a product exchange was handled with friendly, helpful service which makes shopping completely stress free. Please shop with confidence. Thanks also for bringing us such great products. Show reply
Very deceptive! – I ordered the Comfy Cushy slippers size 8 au. They took 21 days to arrive. Shoes are massive, definitely not size 8. Most likely a size 11-12. I emailed the company and the reply so far was that - we are sorry for the confusion, we ship out universal sizes. - Extremely deceptive!! When your ordering the shoes, their website asks for your shoe… Read more
size. I have requested a refund due to poor quality and the fact that they are massive and would be a tripping risk. I'm still waiting.. they also state refund within 30 days of purchase, 21 days are gone already waiting for them to arrive!!
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- +1
Works well for my elderly father. He is not as mobile as before so can get bed sore type wounds. Since sitting on these pads it certainly has helped him lot sitting down for long stretches much less injury and way more comfort for him Pad comes in a case, have attached photos Show reply
Latest follow-ups
Purchased 2 pair Non-Slip Barefoot Shoes for Healthy Feet. Despite measuring, I ordered too small as I have wide foot, so suggest size up if in doubt. They replaced them for me to the next size and the shoes are very comfortable. My toes feel so free in them. Show reply
Follow-up · Sadly the linings came loose pretty quickly. I could live with that, but they are 100% for dry ground only. Walking on any wet surface equals wet socks in a very short amount of time.
Comfortable shoes - -wear them 5 times a week! – Shoes are great - really comfortable but smelled when I first got them. Website easy to navigate and received them in the timeframe given. Show reply
Follow-up · Hello, The company harassed me so much after I gave them a 1 star review and for some reason my review was removed that I want nothing to do with them. They rang me, emailed me - it was terrible. You can get the same shoes for under $20 from Temu.
Totally LOVE the Barefoot shoe so so comfortable. And dealing with Essha was GREAT Show reply
Follow-up · Still loving my barefoot shoes… saving some $ to buy more…. Now I have fingers crossed they might bring out something for summer.
In-depth reviews
Thank you so much to the absolutely lovely Pain Free Aussies team (including their customer support via Messenger on their Facebook page that I Follow) for absolutely everything these last six days from last weekend on Sunday 07/12/2025 to earlier today on Saturday 13/12/2025 I deeply appreciate all of it, and so will my friend whom I ordered from… Read more · 3
them for. I am placing this 5-star review on behalf of both od us, we thank everyone from Pain Free Aussies for absolutely everything I will now describe. It's all tremendously appreciated.
As a Christmas present to my friend, I decided to order the Butterfly Memory Foam pillow for him, and also applied a discount code...what I ended up with was an extremely generous discount and extremely generous deal: including the $6.99 express delivery fee to my home address (I will give my friend his pillows when they arrive at my place, he preferred I didn't send them to his place because of package thieves in his area), the total cost of both TWO Butterfly Memory Foam pillows AND Free Premium Silk Eye Mask (in silver) was $121.98 AUD, an extremely generous saving of $124.99 AUD.
My friend will be extremely happy with his two Butterfly Memory Foam pillows, one is already heaven sent but TWO is even better because he has a spare. And combined with the aforementioned sleep mask I will give to him too, I know very soon he will be enjoying for the rest of his days, the absolute BEST sleep he can ever ask for every night free from pain (thus living from the Pain Free Aussies name) and free from all the common sleeping issues including snoring and sleep apnoea.
After I reached out to Pain Free Aussies via Facebook Messenger that I was a little concerned that 6 days after I placed my aforementioned order (with express shipping) I was yet to receive it, the Pain Free Aussies team immediately responded so kindly and helpfully, explaining that delays have occurred due to understandable circumstances beyond their control including the current holiday rush. They even arranged a refund on my express shipping as a gesture of goodwill, thank you so much to them for that I am deeply grateful and touched.
So thank you so much again to Pain Free Aussies...their first rate sleep enhancement products especially their Butterfly Memory Foam pillows their extremely generous discounts and their first rate customer service that goes above and beyond to the point of the aforementioned good will gesture of an express shipping refund means I will very highly recommend them above ALL other companies that sell sleep enhancement products especially pillows!
Including their customer support team on Facebook Messenger, every employee of Pain Free Aussies deserve every reward and acknowledgement for making me, a first time customers extremely happy as well as my friend extremely happy. They all are absolute LIFESAVERS! A VERY MERRY CHRISTMAS AND A HAPPY NEW YEAR to each and every single one of them!
I have been asked to update my review after the team had finally resolved the issues. The new person handling my case has been much more supportive and has resolved the issue. I was actually very surprised by how well they have handled the issue. The new representative has been kind, apologetic, understanding, and prompt in their responses, even… Read more
calling me to give me updates. This is a significant improvement on the previous approach.
While a lot of my previous experience is still valid, I do appreciate that my issues were finally addressed.
In light of everything, the experience for me overall was very challenging, it had been months and I had given up trying to resolve it. As such I cannot comment on how things are being managed now for new customers, and I have no way to validate the reasons I was given as to why the resolution was much better now (I was told the previous person has left the company), in saying that though, I am happy with my new chair that my original order was replaced with.
My previous review below (before the issue was resolved):
Please don't use this company, you're time, money and mental health are not worth it.
Months and months of pain and frustration trying to return a useless item, I ended up returning the item, all product reviews on their site are 5 stars and many are photos of wrong products vs the one I ordered. I have documented the whole experience and conversations (where they are constantly changing their mind on the return). After many many stressful and horrible conversations repeating myself going back and forth, I have given up. At the state of panic attacks due to compiling stressors, 1 of which is being poorly treated by a company claiming to be Australian and "pain free" nonetheless.
Worst, the absolute WORST company I have ever had dealings with. The Australian consumers have been mislead by companies like this with misleading policies, round about conversations that go no where, no product guarantee, no consumer power.
Slightly altered previous review end.
Moving forward, I will still not use this company again, and my recommendation to new customers is to err on the side of caution. It's very hard to understand what youre buying through the pictures, although the return process might be better now, just please be careful when you order.
Knowing what you're getting into is important, you might find a good, reliable cheap chair or product, though for something like pain management, I would recommend sticking to brands, products and companies you know.
All the best.
Thank you Pain Free for finally sorting out my order. I realise this is still not a great review, but it's honest.
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I had a bit of trouble finding out delivery times for this product as I’ve waited a few days for it to come only from Melbourne, but I was very very impressed by the immediate assistance I got when emailing them and requesting further information. Not only was service friendly, but extremely helpful and I look forward to receiving the product… Read more · 2
within just a couple of days. I don’t believe this company is any sort of scam which some people have said, I do believe they are very popular for their value and prices and pretty busy. Product has arrived and although v small (they need adult sizes really for the chairs we sit in these days) it foes actually seem to be cushioning my spine well and it feels better than without the product. I’m glad i was able to get it as I’ve been really struggling lately. I believe it will help though i think I’ll need a high cushion also to support me as well, as getting up from the couch is difficult as well as sitting on it. This helps one part of my body greatly.
Positive reviews
Incredibly comfortable pillows and support was so so kind to replace my original order that got lost in the mail! Super soft pillows and my partner that's a chronic snorer hardly snored the first night having them! Absolutely great service and products! 10/10 recommend Show reply
Very good product . I made a mistake by order a wrong size . So help full. Correctted my mistake . So efficient and get me the right size within seven working days . Trusted Service . Very comfortable shoes. Thanks again for your quick response . Show reply
I love my barefoot shoes! I bought 2 pairs and they are pretty much glued to my feet. After putting on a pair of boots to wear to the office yesterday, I took them off and put these on instead. They weren’t exactly the right look but I didn’t care when my feet were thanking me for it. The process from order to delivery was easy and the shoe quality looks good. . I’m already recommending them to friends and family, Will I buy more? Absolutely! Show reply
Negative reviews
Honestly 1 star is too generous. I have ordered a pregnancy pillow from them and after 8 days of no communication from the company I reached out to customer service to cancel my order. Representative Essha instead of cancelling the order send me a link to say she has shipped it instead. She hadn’t. The order still isn’t here 2 weeks and they have… Read more
refused to issue a refund. Now she’s demanding whenever the pillow is delivered (I’m not sure it will be as everything she has stated in her emails has been a misrepresentation) I take it to post office myself while pregnant and send it back. I have never once left a negative review for a business but this whole ordeal has taken 2 weeks now with constant emails. Save your money, got to a reputable shop that offers decent customer service and are upfront in their communication.
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TERRIBLE SERVICE I ordered 4 Pillows and 2 Sleep Ear plugs 2 weeks ago, which cost me $ 401.96. I have not received these items nor have I been advised as to when I will eventually get them? If at all! They keep changing their reasons for being so slack. This company lies, be careful!
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Disappointing thought we were onto a good thing spent over $500. Looks like it all comes from shein factory, will be processing refund. Edit: all items returned, pillows broke so they went back too
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Recent reviews
Paid for express shipping 2 weeks ago still haven't received the shoes. Auspost hasn't event received them either. Obviously a drop ship company and would not buy from them ever again.
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