We ordered our gazebo in the start of December2025. All The [Content Removed] excuses you could ever imagine. Limited or no responses when asked for updats, then you get waiting on stock. If i ran my business like that i would be broke,Extreamly disapointed was order for a family event which got cancelled to there delays, .
They are a SCAM company. Looks elsewhere or you will have to deal with getting a refund through your bank or credit card provider. All the 5 star reviews are from people who started their account the day they did the review.
The only reason this company got one star was you can't go any lower. This firm kept my money for almost 4 months without delivering a single item and despite cancelling the order they just kept offering discounts, lights and accessories, again, none of which actually arrived. The only way I got my money back was by lodging a dispute with PayPal.… Read more
This is a Hong Kong registered company, it doesn't have an ABN, so some Australian Consumer Protection laws don't apply. Avoid this firm like they had covid.
Reviews with attachments
- +1
Extremely disappointing experience — product failed in under 3 months and Patioslife refused to honour warranty or ACL obligations. I purchased an umbrella and heavy‑duty base from Patioslife and unfortunately the experience has been far below acceptable standards. The product failed in less than three months, and the company refused to provide… Read more
any remedy under warranty or the Australian Consumer Law.
Timeline of Events Nov 2025 – Order placed Patioslife had shipping delays, but communication was polite and I waited patiently for the product.
Mid–Dec 2025 – Product finally delivered Installed exactly as described on their website. The base was filled with water, which their product page clearly lists as a valid filling option (“water or sand”).
20 Feb 2026 – Product failure On a mild, low‑wind day, the umbrella base bent and the screws tore out — even though the umbrella was closed and secured. I sent photos and a weather report.
26–28 Feb 2026 – Patioslife response Instead of acknowledging a warranty issue, they suggested I attempt DIY repairs with tools. They then asked what I filled the base with and, after I confirmed water, they blamed the failure on that — despite advertising water as an acceptable filling option.
3–5 Mar 2026 – Warranty refused I pointed out their own marketing (“water or sand”) and requested a remedy under their warranty and the ACL. Patioslife refused, citing a 45‑day return policy, which has nothing to do with warranty rights or consumer guarantees. Their final offer was a discount code for a future purchase.
6–10 Mar 2026 – Further communication (NEW UPDATE) After I reiterated my ACL rights, Patioslife acknowledged them — but then continued to offer only a partial remedy. They again suggested DIY repairs, even after I had already declined this due to safety and warranty concerns. They also stated that a replacement umbrella “would not be covered under the original warranty,” which is incorrect under Australian Consumer Law, as consumer guarantees automatically apply to any replacement product.
They also advised that the required replacement pole part is not available and that a full replacement umbrella is “not possible,” yet still refused to offer a refund as required when repairs or replacements cannot be provided within a reasonable time.
During this process, Patioslife also asked me to remove my review, despite the issues remaining unresolved.
Why This Is Unacceptable The product failed in under 3 months during normal conditions.
Their website clearly states the base can be filled with water, yet they blamed me for using water.
They suggested DIY repairs on a near‑new product.
They refused to honour their warranty or ACL obligations.
They hid behind a 45‑day return policy that does not apply to faulty goods.
Their “solution” was a discount code, which does nothing to address the defective product.
Final Thoughts The product quality and after‑sales support do not match the marketing. Patioslife shifted blame instead of taking responsibility, and their refusal to provide a remedy is inconsistent with Australian Consumer Law. I have escalated the matter to the consumer protection authorities.
I cannot recommend Patioslife based on this experience.
Do not go anywhere near this company, they take your money and then give you nothing but excuses and avoidance. See below;
The gazebo came in four large cartons and they all turned up together, which was handy. The courier was actually really decent — asked if we wanted a hand getting everything inside, which you don’t always get these days. Between my dad and me we were fine, so we told him no worries, but it was still good of him to offer. The boxes were handled… Read more
properly and dropped where we asked, not just dumped at the gate.
Little things like that make a difference. It all felt well organised and easy, especially for such a big delivery.
We live near the coast and most mornings we’re outside with a coffee, just enjoying the breeze and having a yarn. We wanted something that would give us shade without blocking the air flow, so we went with the double umbrella. Before buying, we shot through a few questions and the team were really good about it. They took the time to explain the… Read more
options properly and didn’t rush us at all, which made the decision a lot easier.
Now that it’s set up, it’s exactly what we were after. We can sit out there for ages, out of the sun but still feeling that sea air. It’s quickly become our favourite spot at home.
I ordered a gazebo knowing full well that installation isn’t something you really want to tackle yourself, especially at my age. I also understood that Patioslife don’t actually offer an installation service, so when I emailed to ask if they happened to know any installers, I honestly didn’t expect much. I was pleasantly surprised. Not only did… Read more
they have recommendations, they’d clearly taken the time to put together a proper list of installers, broken down by different regions, so you can choose what suits you best. It was sent through neatly and was very easy to follow.
That extra help made a huge difference. It saved me a lot of time and stress trying to work out who to trust. It really felt like they cared about the whole experience, not just selling the product.
I am very happy with my purchase. I did worry that I had thrown my money away after reading certain reviews after I had ordered it. I emailed Patiolife and they replied with 12 hours. I dont know these people are who had negative things to write.
DO NOT BUY from patiolife, i put an order for gazebo in oct 25 which was finally delivered Jan end after 3+ months and 50+ emails and finally pushing them for a refund and now to find out that they sent wrong connectors, extremely frustrated and disappointed. Now they giving me false promises and no delivery timeframes , they also offered a complementry garden lights which they havent sent either.
Got the Aegis Pro in charcoal and I’m honestly rapt with it. Looks a million bucks in the backyard – proper smart colour that goes with everything we’ve got out there, and the build feels like it’ll last heaps longer than the cheapies we’ve bought from Bunnings in the past. Covers the whole deck nicely and the tilt is dead easy – just flick it and… Read more
the shade’s right where you want it. The LED lights are the real winner at night. Soft glow, not too bright, makes everything feel a bit fancy when we’re having a few wines outside. There’s a little switch to turn them off during the day so they charge properly – smart touch. Setup was no drama – my partner and I had it up in about half an hour. Filled the base with water and it’s been rock solid so far, even when the breeze picks up. Apart from that, it’s been a ripper. Patio’s finally usable all arvo and we’re getting heaps more use out of it. For the price, it’s way better value than the Bunnings equivalents we’ve tried before. Would buy again in a heartbeat.
Great product , excellent customer service, took a little long in postage , but arrived on time for Christmas , we were kept up to date with emails on when it would arrive. Looks amazing. Thanks Patioslife
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Great customer service from Jerry and Fiona. Original order couldn’t be fulfilled due to stock supply issues so the team upgraded my order and prioritised it. Really good experience and great quality umbrella. Would definitely recommend!
Latest follow-ups
DO NOT ORDER FROM THIS COMPANY. Scammers. Ordered start December, still have not received. Kept saying in transit 2-3 weeks away, EVERYTIME when asked for update. When asked for refund kept offering different product, no mention of refund. Have now lodged claim with PayPal.
Follow-up · After many emails back and forth I ended up lodging a dispute through PayPal and it was found in my favour. Received refund through PayPal. DO NOT ORDER FROM THIS COMPANY!
Be very careful ordering these umbrellas, initially we ordered the umbrella and it wasn’t even in stock, after many weeks of waiting it arrived and the leds failed after one day. I have been getting chat GPT reply’s on everything and they want me to… Read more
take it to a local technician for repairs as they don’t have any parts. The 5 year warranty doesn’t mean anything and they will not resolve and defects. Very Poor reviews. They have spent months attempting to get out of the warranty and now say it’s over the 45 day period for a refund on their product which can’t be repaired.
Follow-up · No follow up, this company shows no support for its products. Do not buy this product as the warranty is not valid and they will do anything to get out of a claim.
I have given this company 1 star, not because of the product, which is actually as stated and is well suited to our needs. However - the service from the company comprised of unrealistic delivery times, misdirection and confusion. Initially, as per… Read more
the advertisement, we were promised a delivery time of 3-5 days, which was great as we had my elderly father visiting. We then received notification that due to a high volume of orders, delivery would be delayed by a week or so. Ok, annoying as this could and should have been made apparent prior to receipt of money. What followed was a litany of excuses as to why delivery was further delayed, a 5% refund was supplied, which was good, but the umbrella did not arrive until AFTER my father had left. In Short. Excellent product for the money, but be prepared for a potential long wait on delivery
Follow-up · The refund process, when we considered it, was a nightmare....deflection, avoidance and denial. assembly of the umbrella was reasonably straightforward despite the instructions being a little vague. I strongly suggest 2 people when placing the umbrella unit into the pole as it is quite unwieldy. Packaging was good and well protected for transit. No issue with that.
In-depth reviews
Absolutely disgraceful company don't what ever you do purchase anything or believe any statements that are on their advertising. They are corrupt scammers. We purchased a 4.8 x 3.65 m gazebo on the 8th November 2025 it's now the 20th march 2026 and no delivery. We have been given that many excuses over this period that they are now… Read more
contradicting their first excuses. They have offered gifts of string lights supposedly packaged and ready for delivery but they never arrived. They even offered a full refund surprisingly that never came either. I was very upset with them by now so I emailed them a very demanding threatening message advising them that I have filed a complaint/ dispute with PayPal and a written official complaint to the ACCC with all accompanying correspondence . Both PayPal and the ACCC have accepted my complaints and are actioning them now they have both sent me confirmation of the activity. The response from patioslife was, our latests update say your order is 2 weeks away now but we still need to process it in our warehouse, delivery should be mid April, your order has been give VIP urgency status. So it should after 4 or so months. I think they are attempting to appeas PayPal by giving the impression that they are making the effort. I Sent the a reply I don't believe a word you say. Give me our refund. Don't have anything to do with this Hong Kong based bunch of crooks.
We’ve had this Patioslife umbrella for a few months now and it’s been a great fit for our place on the Gold Coast. The design is spot on – the floating arm is the standout feature. Instead of fighting the wind, it moves with it, which makes a huge difference compared to our old umbrella. We get sudden gusts off the ocean and this one has handled… Read more
them without tipping or any drama.
The coverage is excellent. It properly shades the whole patio table and loungers, so there’s no more shifting chairs around every half hour to stay out of the sun.
The solar lights are a really nice touch in the evenings. They give off a soft glow rather than anything bright, which suits us perfectly and makes the space feel relaxed without lighting up the whole backyard.
It’s a heavy unit, but that’s exactly what you want in a windy spot. We filled the base with water and it hasn’t moved, even on days when the breeze really picks up. The overall build feels tough and well made.
Patio’s finally usable throughout the day now without us constantly watching the wind, which has made a big difference to how much we use the space.
We’re right on the coast down in Victor Harbor and the wind can whip up out of nowhere off the Southern Ocean. After going through a few cheaper umbrellas that either tipped over or flapped themselves to bits, I was a bit sceptical when we ordered the 3m x 4m Aegis Premium in Charcoal. It arrived quickly and in good condition – one big, heavy box… Read more
that took both of us to lug out to the deck. Setup was straightforward and took about 40 minutes, mostly just being careful with the pole as it’s not lightweight. We filled the base with water (sand’s too much hassle when you’re near the beach) and it’s felt rock solid since.
We’ve had gusts around the 40 km/h mark come through and it just sways slightly rather than fighting the wind or trying to lift like the old ones did.
The coverage is spot on – it shades the whole table and loungers properly without leaving half the patio in the sun. The Charcoal colour looks great against the ocean backdrop and matches our deck furniture well. After a few months of salt air and sun, it still looks good and hasn’t faded or started to look cheap.
The crank is smooth, the tilt works easily, and the whole umbrella feels properly engineered rather than thrown together. It’s not the cheapest option out there, but for our coastal conditions it’s made the patio usable most days without us stressing about the wind.
Recent reviews
Do NOT ORDER from this company !!!!!! I Ordered a gazebo in November 2025. Still haven’t got it !!! Been saying for ages it’s 2/3 weeks away . Christmas period was busy .! Then it at the port waiting clearance. Now back to 2/3 weeks away !! Reply offer 1 week from email. With the same trash!!! Refund needed !!
My wife has been disputing issues with this company for almost 6 months now. This is the worst company I have ever seen handle customer service complaints and resolutions. They sent us a broken faulty umbrella after 3 months delays , then They refuse to accept collection of the umbrella and refund us as well which we are well within our rights to… Read more
request and expect. I have seen They have replied to advise that as its past the 45 day mark they are unable to issue a refund. This is after 3 week delayed replies after following up multiple times and numerous attempts for them to take accountability of the faults. Please do yourself and do not buy from this terrible business its a money trap, we have warned all our friends and family to stay away from this business as they are horrible to deal with and send you faulty products with wait times of 3 months and pretend its a one off issue. The absolute worst product and business you can ever go to so stay far far away.
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I paid 5200 $ for gazebos in October 2025 and i never received the goods. since 1 month i ask for refund and got 13 letters with different offers. this is a fraud company. thief's, stealing our money and sending AI letters to drive you crazy. very bad super bad. i also received an umbrella for 800$ andit broke in 1,5 month, all it took was 1 wind gust on a sunny day. I will contact consumer watchdog to report them now.
Purchased the umbrella and it lasted approximately 3 weeks. The main arm broke off and it cracked through to the top, making the umbrella unusable. I followed all the instructions and even had the base filled with sand and water. However even in very slight wind, the arm broke off. The company has refused to replace, refund or repair the product.… Read more
Instead they offered me a 5% credit on a purchase of over $900 which is approximately $45. They do not honour the warranty as stated on web page.
Turns out I live pretty much next door to their warehouse, so I asked if I could swing by and collect it myself. Didn’t expect it to be a thing, but they said no worries and organised it straight up. Rocked up at the warehouse, everything was ready to go and easy to load. No hanging around, no paperwork drama. Had a quick chat, grabbed the order… Read more
and was back home in no time.
It was just really convenient and saved waiting around for a courier. Always nice when a company’s happy to work with you and keep things simple.
We picked up the gazebo because we were hosting an event and didn’t have much wiggle room if things went pear-shaped. Shipping was bang on — it went out when they said it would and turned up on time, which was a relief. Once we unpacked it, the quality really stood out. Everything felt sturdy and well finished, not the flimsy stuff you sometimes… Read more
get. After setting it up, it was obvious it’s made to live outdoors, not just be used once and packed away.
It looked great on the day and held up without any issues. Exactly what we needed and no nasty surprises.
Our backyard’s on the smaller side, so we just wanted a decent bit of shade without it feeling cramped. I placed the order on the 1st and it was shipped the very next day, which was a good start. When it arrived, I was pleasantly surprised by the quality. It feels solid and well put together, not flimsy at all. We put it up straight away and, as… Read more
luck would have it, the weather turned with a bit of wind and light rain on day one. It held up really well and didn’t feel like it was struggling.
It’s made the yard much more usable and fits the space perfectly. Really happy with how it’s worked out.
The cover that came with the umbrella finally gave up after a fair bit of use. Since it was a freebie, I honestly thought that’d be the end of it — usually once something’s thrown in for free, you’re on your own. I mentioned it to Patioslife anyway, more out of curiosity than anything. To my surprise, they just sent out a new one, no charge, no… Read more
drama. That’s not something you see very often.
It was a small thing, but it left a really good impression. Shows they’re happy to look after customers even when they don’t technically have to.
Ordered my umbrella in November 2025. Long delays, multiple emails back and forth with excuses. They did offer an alternative which wasn’t suitable. Three times I asked for a refund before being told yes we’ll process it. Still no refund and we are nearly in March. Dispute now lodged with the bank.
We went with the navy blue cantilever and set it up over the weekend. My young bloke was right under my feet the whole time, keen to “help”, which meant things didn’t go exactly to plan. Somewhere along the line one of the screws disappeared and I thought we were done for. Then I spotted there were spare screws in the box. Honestly didn’t expect… Read more
that and it was a massive relief. Meant we could finish the job without stopping halfway or heading off to Bunnings.
The umbrella looks great now it’s up, and the navy colour really works in the yard. Little touches like including spare bits show someone’s actually thought about real-life situations.
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