Payroller

I am a tax agent, trying to find alternatives to xero and myob as their fees are quiet disgusting for SME. Dont waste your time with PAYROLLER, too many problems just trying to get a free look and try but it already has issues with a free trial.

Just got a SPAM email from this mob in my business inbox, what the hell. I did not sign up for this rubbish, stay the hell out of my business. Blocked and deleted.

Glad to see you earnt your stars here. Seriously guys. What an absolute joke of a platform you have been. I hope your business fails one day and know that we will all be absolutely cheering about it.

works ok, the price increases all the time, free, cheap, more, min-spend etc etc – Works well. The only bad vibe is they keep cranking up the price over and over. I've never seen any new functionality. Offering the 'free' thing when they started was 100% 'startup' bait and switch. I simply assume when the price reaches xero I'll just move.

So easy to use – Easy to use , saves paper , you just have to remember to log on lol You can adjust start and finish times before you log out so all good . Great app highly recommend. Show reply

Perfect STP software for micro business!! – Simple to use interface with great video tips on the different features. It only took me an hour or so to setting up the account and notifying ATO and pay my employee. What even more amazing is it is free! Awesome software!!

No after sales support! Great at charging - not at supporting – They are great at proving service - before you pay. Once you have paid the money. That's it. Its over. The old saying you pay for what you get.

Do not use – Don't waste your time. There is no customer support, I have messaged them for 8 days straight without a reply. I contacted their help line questioning why there was an additional charge by them after my annual subscription fees had been deducted, they could not tell me what this amount was for. I contacted my bank and got them to reverse the… Read more

payment and then these clowns have cancelled my subscription , even though I have three businesses with over 9 months paid subscriptions remaining for each of them, forget getting a refund from these clowns. Complete joke, do not bother these guys are useless.

Charge your Credit Card Without Warning – Have been using this software to lodge STP with ATO. Software has been fairly good. Paid for a subscription service a year ago. However, given that I am closing the business down (and have not paid myself for past 6 months), did not plan to renew subscription and thought the company would email me when renewal was due. Unfortunately, they went… Read more

ahead and deducted a year's subscription again ($158 per annum). This amount is also over 20% higher than last year. They will not refund the money, even though I do not need this service. Make sure you go into "Settings" and turn off "auto renew" so that at least they will let you know beforehand what their charges are for the forthcoming year.

bad software. poor design – horrible lots of bugs. no human support at all. cannot create a account for stuff if you dont have the address email or birthday. it only allow you to create if you have every information. at the super section it crash and i have to retype everything to create the account for my staffs. super inefficient. the person who design the interface is an… Read more

idiot. i am on the trail period i dont even know who i can contact to terminate my trial. online support has no response. no number to call. The only thing that works perfectly is the payment system to collect money from you

never ever again – charge me new subscription i don't have business anymore i ask them to cancelled and give me refund but the refuse terrible people use other people money to run the business never again

Don't Go Near It ~ you will be sorry – Payroller began taking $30 per month from my card without permission when I had NO active employees. They said they had no record of it, didn't know why and demanded hours of my time sending them useless information rather than working on it themselves. After about a week they asked me to submit a request form to have them return the money. The… Read more

costing is tricky, you will be shocked what you are charged when the yearly subscription comes up. You are not told how much, just taken without any notice or review. I found using MYOB cheaper and integrated. You will wait hours for support by email, no phone service and their software may start random taking money from you

Free version was fine until this month – What a lovely Xmas present, to to do my final pays for the year for my micro (2 casual employee) business and they suddenly want to charge me a pretty hefty fee. Now have to tear my hair out working out which is the very few options for microbusiness on the ato website are still free. Enshittification as a service, yes this is the world we live in. Enough to make me simply not want to run a business anymore, the gouging is getting out of hand.

Phone support – Once had phone support ,not now. Non timely response by email. Very disappointing

The worst online payroll company – The worse ever .no support ,no answer .They are the worst existing payroll company

Be careful when you purchase annual service – When it's saying "free of cancellation" when you pay an annual fee for a one-year subscription, they mean you can cancel it freely without any refund, so I guess every app is free of cancellation because you can simply uninstall it or not log in to it. Even after a few days of subscribing annually, if you want to quit or close your account, you… Read more

can't get a penny back, I thought there might be some penalty or just transform your subscription to monthly and recalculate the fee, but unfortunately NO. As I've used web products for more than 15 years, never seen this pricing model. Just be aware of this

Probably fine if you want the paid version! – I was using Payroller on the free version for some time very effectively. They they changed the system so that I could only run payrolls on the free version via the app and then use the website to check reports. Again - fine - until STP finalisation time!!! This has been a complete debacle! I wasted a load of time over 2 weeks having to fog back… Read more

and forth via email and messages trying to sort out why the system would not register the week I split out to finalise the EOFY cleanly. Turns out it was auto correcting the year - even after I had changed it - and I'd done the same pay run at least 3 times - in the wrong year! However, through all the messages and emails - the time was wasted as people wouldn't simply answer my questions! Then, when I had one 'employee' trying to finalise her tax, she informed me her ATO records were showing as zero! On my end - looking at the correct Fin year on Payroller, she had money paid to her and tax taken and it showed as finalised. After an agonising phone call to the ATO, where I ended up in tears (!), I have 2 employees showing different figures at the ATO end than what I have on my 'finalised' STP report, and 2 employees who for some reason went through on a separate report on the following day - showing as not finalised! I have to call the ATO to find this out mind you as it does not show at my end of ATO site. MOST DISTURBINGLY THOUGH - I'm looking at Payroller and at a fully 'finalised' STP for 2021-2022 fin year with all employees on it! How the heck does it change from what I submit on Payroller to what they submit to the ATO?? The cynic in me says it a devious plot of Payroller to force me onto the paid version! Just to be clear - I am not a business - I am a mum trying to pay carers from NDIS funds to assist me with my disabled daughter. So forcing me onto the paid version is just plain wrong in my case! Between Payroller and the ATO - you have made my life much harder than it already is - more frustrating than it already is and have sent my nerves skyrocketing with the stress of now having to face going back and forth with Payroller over damned emails (and not a phone!!) for the next 2 weeks, whilst my carers hound me about finalising their tax! NOT HAPPY!

find a company that helps because this one does not – I have compl,ained many times about the 2F auth not timely nothing done, the STP AND the report that the STP to the ATO is very different, have contact them, no constructive answer and there is no phone number if there was a 0 for rating I'd give it

Payroller substandard – This is a very bad online service . The so called freeservice is now a pay service for simple STP reporting. There is patchy reporting of the STP . ATO has no record of some recorded STP pay runs. There is no possibility of contacting them . I found the 1300108399 by searching google. Dodgy answering system/VM . Disgusted . Beware of any high fees . I will try to contact them online which is v difficult too

Very frustrating free experience after paid option was introduced – Been using Payroller since STP was introduced and found it to be a decent platform to do STP reporting. Unfortunately, the people behind it pulled a bait and switch and introduced a paid option that's not very well priced for what you get. I don't care about all the extra features the paid option offers, I just want to be able to report STP. If… Read more

they wanted to introduce a paid option, why not just for the extra bells and whistles, and leave STP reporting free? Instead, they only let you continue reporting STP for free if you do it via their mobile app. Sounds good, right? Not really:

- There's no way to see your pending or completed payruns on mobile. If there's a mistake with a past one, you have to pay fix it on a computer. - If you start and cancel a payrun on mobile, it leaves it as a draft, which messes up all the YTD numbers. You have to pay to fix it on a computer. - And hey, sometimes the mobile app will conveniently display an error message saying the app will have to restart after you've finished a payrun but before confirming the STP submission. Now you've got a completed payrun that hasn't had STP submitted. Guess what? You have to now pay to submit STP.

There's basically zero flexibility in the free option, effectively forcing you to pay in order to fix any issues, including supposed software bugs that are no fault of your own. Stay far away, there are much cheaper, but higher quality (and even still free) options for STP reporting out there.

price gouging and deceptive conduct – used to be free but now they are charging which is fine but still there is a minimum payment that we need to despite the number of active employees. can not add more users as it says share on social media otherwise we can not add more users. pathetic thinking

Absolute rubbish – This company is happy to take your money but will not respond to requests for refunds. I paid for a subscription for 8 employees, I only had seven regular employees for several weeks, then I decided to add another employee giving me 8 in total, the same as my subscription rate. Payroller decided to charge me for the extra employee even though I… Read more

had paid for 8 and only used 7. I em,ailed them a request for a refund and it has been over a week and no response. Not happy

No way to contact them and the chat window is hopeless – My accountant recommended this when they provide free services so I signed up and put my credit card details to invite accountant so that my accountant can use it on behalf of me. Inviting function wasn't work without putting the credit card details. After a couple of weeks of using it, they made debit from my card over $86. I left a message on… Read more

the chat window 2 days ago but haven't got a reply yet and it says that they can reply within a week. So ridiculous! I wouldn't use it if I knew their customer services are terribly slow and there is no way to contact them other than leaving a message.

Poor service – Terrible service, takes days for reply. Refusing to refund my cancellation. Very un professional. Would never recommend it. They have charged me for something I didn't want and refusing to talk about it or refund it.

The worst customer service ever – This was a good app but the customer service is the worst. Every time we try to contact customer service they say 4 hours to get back, then we find they are on EST and we are in Perth so 4 hours is tomorrow who has time for this. Our Company is looking for an alternative

Started off "free" now NOT. Very tricky! – This "free" software took days to set up for a business with ONE employee. Numerous calls and emails to the company's so called Help line went unanswered. A couple of weeks ago I had another try and amazingly they got back to me instantly. Terrific customer service (I thought). The following week they announced that it's no longer free but there… Read more

will be a charge in future, starting this week!!! However they state that it will be only $1.99 per employee per week. Not too bad. BUT I now look at the latest news from Payroller and there is a MTV...."Minimum Transaction Value." SO how much is that? Delve into their FAQs and find that it is now $11.99 per month!! What an absolute con from these people. The ATO inflicted this rubbish on every small business where you had to have proper ATO software to lodge details of miniscule wage payments. No exceptions. Payroller took advantage of this making out that they were trying to assist and yes maybe you could use their accounting firm for more work, fair enough. Nothing is free. But this was just deception to suck everybody in. I would not use this firm for anything now.

UPDATE August 2023 I have not dealt with this company for 2 years and all my problems were as stated above. They have just contacted me with a "special Offer" whereby if I refer new clients to them they will pay me $50.00. Payroller is unprofessional beyond belief. As if I would monetise a client to get a $50 kickback!! I can only keep saying my personal opinion is to HAVE NOTHING TO DO WITH THIS COMPANY.