2,819 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Personalised Favours is overwhelmingly positive, with customers praising the company for its beautiful, high-quality custom gifts and reliable service. Reviewers frequently highlight the fast delivery times, smooth ordering process, and the responsiveness of the customer support team when addressing custom requests or minor issues. While isolated instances of transit damage or minor aesthetic preferences occur, the general consensus points to a dependable, family-run business that consistently delivers memorable keepsakes for special occasions.
Personalised gifts made a perfect custom mug for a colleague of mine. Very easy to arrange online and email communication was fast, a really seamless experience for the gift organiser! Highly recommend
I purchased 3 lolly jars for 3 of my favourite teachers and they all came out in perfect condition and they all look amazing and great! The process was easy, delivery was fast, and communication was spot on! Thank you Personalised Favours!
Purchased as a gift for a 1yr old. Something that can be used well into the next few years. Lovely personalized stainless steel cutlery set. The ease of ordering to delivery was perfect. No problems at all.
Reviews with attachments
Perfect! – Ordering was super easy via the website. I opted in for Express shipping and ordered on the 1/11 and received on 9/11. Considering the order was a custom make, I am super impressed with the timing of shipping and also the quality of workmanship. I needed the order to arrive before the 11th for my husbands birthday and it came well before. I’ll definitely be a reoccurring customer. Thank you so much!
Love the product and it came quickly!! Good quality and was exactly like the picture
The gift was a hit dad loved it and couldn’t wait to get it home and fill it with his home brew Rakija!!!!
Staff were so helpful with the process and even helped out when there was difficulty with the delivery! Products turned out better than I could have hoped for!
I brought this set as a gift, and she absolutely loved it. Beautifully presented and delivered promptly. Follow up emails to confirm delivery and happiness with product. Great customer service.
The best kids waterbottle! The whole thing comes apart so easily so you can clean it, even the seal has a handy little tab so it’s easy to pull out. Nowhere for mould to hide. Such a good size and the handle makes it easy for my toddler to carry around. Super sturdy stainless steel with a silicon bottom to stop it getting dinged up. Love the personalisation so he knows it’s his. Great price point! Includes spare straws and a cleaning brush too.
The staff at Personalised favours fantastic they went above and beyond all necessary requirements to ensure that my product was done to my satisfaction. There was numerous draft copies and delays waiting on specific information from me but not once did they complain? Nothing but helpful would thoroughly recommend this company to anybody looking for that perfect gift.. AAA+++
Very happy, was given to my son on his 18th birthday and he loved it. Thank you very much
Absolutely love them! Fast delivery & great quality thank you ☺️ My 12 yr old asked for the same for his 18th lol
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I got this for my partners 40th and he loves it. It was well made and crafted, engraving was prefect. Shipping was on time, package very well packed.
I bought the customised mini flasks for a toast to my husband at his funeral. It was a rush job for personalised favours as I didn’t have much notice. Their product was being sold as groomsmen or bridesmaids favours so they had to customise an icon for me and they did beautifully and on time. Show reply
Had a fantastic experience with Personalised Favours! I got a personalised mug and the gift receiver absolutely loved it and how personalised it was. Was also very quick to deliver! Definitely recommend personalised favours!!
The gift box was a perfect gift he absolutely loved it was exactly how it was described online. Would recommend if looking for personalised gifts.
Really great quality and personalised work neatly done. They loved the gift.
Beautiful gift for a departing work colleague. Came well packaged , a beautifully inscribed whiskey decanter and glass in a nice box. Good value for money . Nice to support a local family run business.
Latest follow-ups
4th purchase from this company and same high standard - care and attention to detail excellent.
Follow-up · The standard continues to be excellent. Bought monogrammed travel jewellry case- service and delivery prompt. Very happy.
I ordered a replacement beer mug for my Grandson. From start to finish the service I received has been first rate. Received the mug today and it looks stunning. Thank you so much to all the team at Personalised Favours. Think I will be ordering another mug in the not too distant future. Thank you. Show reply
Follow-up · Packaging was great, very sturdy so no damage coming across the ocean. Delivery was
Wonderful customer service. There was a small issue with my order, however the team identified and corrected it before I even needed to contact them. The replacement was organised quickly and professionally and communication throughout was… Read more
excellent. Mistakes happen from time to time, but great customer service is how those moments are handled, and Personalised Favours absolutely delivered. Thank you for making sure everything was perfect for my friend’s special celebration.
Follow-up · Hi, the issue as already mentioned was minor being the labelling, the replacement was already on its way before I even noticed it! And the speed of delivery for my experience is always speedy! This truly is the only company I have 100% confidence in in all areas, product, service and delivery. But don’t just take my word for it, experience it for yourself and you tell me by which, I will smile- a silent ‘you’re welcome’ ;)
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Positive reviews
Order arriving way quicker than I thought, updates were provided throughout the process, personalisation of text was easy to upload and view. Product was good quality and reasonably priced. Very happy!
The 21st key was a hit. The printed design was exactly as expected, and the added colours matched the birthday sunset theme. My daughter was filled with excitement. Thank you
This was a 10/10 gift for my dad! He travels a lot and I wanted something that he could be reminded of us even when 10,000 miles away. The luggage tag was nicely packaged and it came fast!
Negative reviews
Bloody awful! They stuffed up my order, made me pay again then managed to stuff that up as well. They told me they would send a replacement - never did! I’ll be taking this matter further….
We ordered a 21st birthday key. It was overall a good product but it arrived chipped and it also came late in the mail. The photo quality is good and so is the writing, though!
First time I ordered was great. Second time I ordered the same item and it didnt arrive like the first item that was disappointing.
Recent reviews
Great customer service – After posted I posted the below negative review I was contacted by Bree the Customer service manager and she went out of her way to explain that the name was actually lasered on which I mistakenly thought was stuck on and could indeed be washed safely. She also promised to speak with Aramex their courier about the excessive time it took for my… Read more
order to arrive in Adelaide. I am now a very happy customer as they have turned my negative experience into a positive one. I now would not hesitate to use them again.
My previous negative review was as follows:- “. I ordered a set of personalised cutlery for my toddler grandson’s christening on the 23rd of July. I ordered and paid on the 1st July and constantly tracked the parcel through Aramex to be told each time that it was “in transit” from the Central Coast to Adelaide. The cutlery finally arrived on the 18th July and the personalisation which was his name on each piece of cutlery appears to be black stick on letters and not engraving. These letters will not last very long after washing the cutlery. Very disappointing service and disappointing cheap looking personalisation. Will certainly not use this company again”.
A double check of the proof would have been good – Ordered to arrive well in time for Father's Day, some scotch glasses for my husband from the 3 kids. The proof on the site showed the 3 names, and even the order notes showed the 3 names. On arrival and upon opening the items, my heart sank, one of the names was missing, on both glasses, well how?? I emailed straight away, I waited over 24 hrs… Read more
with no response, so messaged the company through messenger, even then the reply was slow. Through messenger I asked for my email/complaint to be looked at asap. The email was very detailed and had photos attached as well as the order with order number which also showed the proof with the 3 names.
I was told I would have to wait and see what could be done, more waiting. I was eventually emailed that the items would be replaced and so sorry this happened.
I eventually got an email to say the items were on their way.
Father's Day is tomorrow and the items have not arrived. You would think express post would have been done?
The whole experience from start to finish, well, I can even say finish, as I still have no items, has been awful. Yes once I got communication, the issue seemed resolved and I appreciate that, but it could have been avoided if a simple double check, a proof was done and a proof sent to customer to check.
I was going to order off ebay, thought that would be easier, but wanted to support a local Aussie business, so gave this company a go, am starting to wonder if ebay would have been the better option now.
Now to wait and see when the items arrive and if the issue has been corrected, but that doesnt fix the issue that I have nothing though for the kids to give to their Dad for Father's Day, pretty bloody rotten. I would be very dubious to use this company again now.
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