The worst of all the pet sitting apps. Shocking support Terrible customer service App that is Not user friendly. Had so many people complain and that was when the app did open fist go and when there was a lot of jobs posted. Constant app upgrades that do nothing to help the app actually work. Usually need to go to the website to apply. … Read more
Spend months locked out because of their incompetence and upgrades that do not work.
Less and less jobs being posted. A complete waste of time.
Join Amy of the other apps
Avoid this one. The management team, technical team and administrators do not seen to have a clue or care at all about their clients, sitters or the poor pets looking for sitters.
An absolute joke yet they still try and take 20% despite the huge amount of stress they cause to sitters and owners.
No stars is my true review. The very brief experience I had was terrible, and that was without actually using the service. There is no effective way to contact anyone, the chatbot is hopeless, and the website not great. Sending text messages that cannot be replied to, and a customer service line that calls and hangs up before you speak, is poor.
Wanting to register as a pet sitter, I was required to pay $99 to do an online course and $54 for a Police check that was very hard to get verified. The course which was linked to the RSPCA had appalling spelling, incomplete sentences and quizzed you on material not provided in the learning for that section. It also offered very little new… Read more
knowledge and had technical glitches.
After saying you could use your own Police check in the course, when you get to the verification section, you have to use theirs. I wasted hours getting this sorted. Petcloud’s chat bot customer question service was time consuming and useless. I emailed all addresses I could find online and eventually got some help. While other platforms Madpaws and Pawshake could be set up easily, this was stressful and time consuming.
One month later and having applied for many jobs, I’ve had not even one job so I’ve lost $150. Judging by the comments in other reviews, it seems there is a risk I may not get paid for them if I did.
Madpaws and Pawshake were a breeze to set up and they’ve given me plenty of work with lovely pets and customers.
If you’re thinking of becoming a Petsitter, please don’t waste your time and money on this dodgy platform.
Reviews with attachments
- +2
Best Dog Sitters around – Obie had the best time with Barry and Oleg. We received regular photos and comments which helped us feel relaxed about leaving him for the first time with strangers. We hope for Obie to spend more time with Barry and Oleg. Great sitters, lovely people and caring.
Website is horrible, you need to redo the whole search every time you click on a result and go back. Can't sign up because the reCAPTCHA doesn't work. Can't get help because all the support does is send you to the knowledge base after filling in all your details. Eventually got signed up and then you have to give them all your private details and… Read more
your photo. This is to find a provider. When you try to verify your phone number it sends you a code. First it sends you an SMS with some alphanumeric rubbish. Apparently that is not the code so I press send again and this time it sends me a number. Apparently that is not the code either. The SMS arrives within two seconds of me pressing send the code so I am sure it is from them. Tried to send them a support message and guess what - you have to sign up to a separate site!
I can’t say enough good things about Pet Cloud Pet Insurance. When I got my kitten, I honestly didn’t think I’d need insurance—she was only 8 months old, and friends even told me it would just be a waste of money. But life happens, and sure enough, my sweet kitten ended up injuring herself. I was so relieved to have Pet Cloud. Not only did they… Read more
come through when I needed them most, but the claims process was incredibly smooth and stress-free. Reimbursement was fast, communication was clear, and there were no frustrating delays or surprises.
What really sets Pet Cloud apart is the peace of mind they give you. Vet bills can be overwhelming, especially in emergencies, but thanks to this insurance, I didn’t have to choose between my finances and my kitten’s well-being.
If you’re considering pet insurance—don’t hesitate, and definitely go with Pet Cloud. I’m beyond grateful I did!
Banjo – Roland and Tomoko looked after our golden cavoodale for 11 days, sent photos and short videos and gave him a good groom on the last day before pick up time, we picked up a very happy doggy, THANK YOU VERY MUCH ROLAND AND TOMOKO. We shall return upon next holidays
Positive reviews
PetCloud was easy to use and the sitter was very responsive. Our Petsitter was excellent. She was very good with my puppy, she looked after her as if she was her own, walked her every day, looked after her beautifully and kept me up to date every day. I highly recommend PetCloud.
Our rabbit, Lola, had an absolutely wonderful stay with Emma. We could not have asked for a more kind and loving carer. Lola was pampered, cuddled and loved by Emma, and we received the perfect amount of progress reports and photos. Would thoroughly recommend Emma, and we will definitely be using her again.
Support at Short Notice – As an NDIS Pet Owner I felt relieved to be to connected with support at short notice when I had to go to hospital. Wonderful company.
Negative reviews
I am a petsitter and have not been able to access my petcloud account because the website and app are not working. I am not able to send messages to the pet owner or receive messages from them. I have tried to contact petcloud on the mobile number provided and also on instagram and have also sent emails to the support team. I have not heard back from anyone and its now been 3 days.
I was happy with my sitter but not the company. Used them for years and always paid for bookings. This year I made a booking one month in advance and started receiving daily SMS and emails asking for payment weeks before the actual booking. I made a complaint to their escalations email and the SMS stopped but there was no acknowledgement of my… Read more
email. The SMS payment reminders have started again and I've decided to book elsewhere. Not impressed by the customer service and communication.
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Negative – I signed up quite a few years ago but never did any pet-sits. Recently signed up but can’t think of my old password, contacted them numerous times no response can’t seem to reset my password on the link the gave me. Already paid for a police check probably for nothing now trying to get a refund for it! What an fing Hassell!
Recent reviews
Charged $150 for a sitter that cancelled on us – Booked 2 months in advance , the sitter cancelled 2 weeks before the due date. PetCloud kept $150 of the $530 booking for a service that we didn’t receive. So not only did we have to find a new sitter that we felt comfortable with at short notice we are $150 out of pocket for a service that we didn’t receive and they had our $530 for months. Expensive lesson learnt.
Triple check quotes AND ensure service agreement is consistent – I’m an NDIS client. I was QUOTED $314 for a weekly dog walking service and then charged over $800. Raised complaints at the time which were ignored. The CEO just re looked into it Takes no responsibility for completely in accurate quote Cannot see how quoting $314 for a job and then charging $800 is deceptive
Online platform NOT user friendly – The online platform is terribly NOT user friendly. Firstly, search criteria comes up with inaccurate or irrelevant hits. Secondly, every time after I’ve gone into a listed carer’s profile, I have to re-enter the search criteria to view another. Too much of a hassle for me to go through all the carer’s listed and short list. Not going ahead with booking because of this. Dong potential carers a disservice
Awful and completely unprofessional – Tried to sign up as a pet sitter. Paid for the mandatory background check. Sat through the mundane, spelling error ridden sitter training course. No completion certificate provided which is needed to activate your profile. No answer on the phone. Chatbot is a useless buggy piece of code. Absolute waste of time, and after reading all the reviews of payments being withheld I will be taking my skills elsewhere.
Worst sitting platform – This is such a poor platform. Every time I've done a sit for them over the last year I have to chase and chase them for payment. It's ridiculous. If I received admin fees for the time I spent chasing them I'd be rich. The platform has extremely poor functionality when compared to its rivals and does no development, yet it charges the same… Read more
percentage. The only thing it does better than other platforms is let a sitter vary their rate depending on the pet type (dog, cat, other). But it doesn't let the sitter vary pricing for peak periods or amend availability to only be available for some services and not others. Not to mention the useless app which doesn't work at all - I have to log in via a PC every time I want to check messages or update anything, which puts clients at risk of not having their services filled to their specifications (it could actually cause a life and death situation for a pet!).
It took me writing a one star review of them on google to be paid for my last job with them - I was paid in a matter of minutes (after five working days' wait and much obfuscation saying there's nothing they can do) and then I was booted off the platform (no great loss but I can't log in to get my history information for tax purposes). Thanks Petcloud, you're the worst!
Will be using pet cloud from now on – Zali has bin awesome ☺️ she has gone above and beyond I have not bin stressed once about my cats while on holidays as I know there in good hands . She communicates well with me and is a great pet sitter Would recommend Zali to anyone Will be booking Zali from now on for our holidays ❤️ Petcloud is so easy to use and has bin a great experience
Very good service for sitters and for people wanting their dogs cared for – PetCloud is easy to use. I have been a Pet Sitter with PetCloud for a number of years. PetCloud onboards Owners & their Pets for me & sends them automatic reminders so that I don't have client no-shows. I have always been paid on time- in fact very quickly and found their Accounts Dept easy to contact if ever I have a query. Aussie company and service team in Australia. Highly recommended.
Petcloud is a hassle – Have recently completed a sitting job and went to get the money out to find it's not in my wallet but has been paid for. After speaking with the pet owner and then saying they sent money to Petcloud I contacted stripe and they can't do anything as they haven't transferred it. Have sent a ticket asking what is going on the 26th of September which… Read more
I was told would have someone contact me within 24hrs. Haven't heard anything. After experiencing a similar thing earlier in the year I thought I would give them another chance but they have let me down again.
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- +3
They made it difficult for pet sitters to receive their money – I was not able to withdraw my money for the petsitter job I did. Petcloud said they are experiencing website issues. Upon reading the reviews here, how can they experience issues for months?! I contacted STRIPE and they said Petcloud has not transferred any money to them for me to withdraw. That's why I cannot withdraw it. VERY DISAPPOINTING… Read more
PETCLOUD!!! I used to love working with you but now you let a lot of your sitters down.
After showing my conversation screenshots with Stripe to PetCloud, magically the transfer link worked.
Donna dog sitter – Donna was an amazing & experienced dog sitter. She was very calm & attentive to my puppy. She included fun, good care, compassion & toilet training into my puppy’s stay & followed up communications with me on a daily basis which was very reassuring to know my puppy was in good hands. Donna is an excellent choice if you’re looking for a genuine &… Read more
committed person whom thoroughly enjoys taking care of your pet. Donna took caring for my puppy named Billy in her stride. I would recommend Donna due to her excellence & professionalism at all times. Thank you for ensuring my puppy was very well cared for…you certainly put us at ease. I wouldn’t hesitate to book Donna again in the future.
PetCloud is a scam - do not use – I am a pet sitter with PetCloud who is owed money from jobs completed. After complaining to PetCloud via the website and notifying them I thought the company was a scam (other sitters owed money according to productreview) the PetCloud website has disappeared! There is now no record of the jobs I need to be paid for.
Useless website choose a different company – Booked a house sitter for her to cancel 3.5 weeks before starting with no apology, not even an explanation! Didn’t get an email from petcloud to let me know. I just had a feeling to check the site to find 2 messages in my inbox 1 initiated refund and refund approved! my problem here is they are refunding me $490 but I paid $498.88 so I am out… Read more
$8.88 with no pet sitter and had to find someone else last minute that’s costing me over $700. This inconsiderate person has wasted my time and money and not even apologised I personally believe after she had stuffed me around twice she needs to be removed from the site or they should be giving us an explanation as to why their cancelling.
Expensive and terrible service for sitters and those looking to earn money this way! – PC firstly make you pay $50 for a background check… this background check is hardly sufficient and even once its done PC don't recognise the check unless you directly email them to say its completed… taking time and effort. Then they make you do a 2hour long “training” which is the most mundane and ridiculous set of slides that honestly means… Read more
nothing. Before you do these things you can’t make your profile and even when you have done the training, you have to email them again to say its done so that they let you put your services up… the entire time I had an account the search results don’t load so you dont know who needs pet care/sitting services and when you do message people the website has issues. I had to email them several times to sort out all of these issues. Honestly felt like a rip off paying money to get a background check, supplying all my ID that hardly works just to become part of a website that DOESN'T EVEN WORK. Honestly there are better sites out there that are free and easy and far more reliable. Cannot warn you enough not to waste your time.
Leticia was awesome pet sitter will definitely use her again – You Wrote: Leticia was awesome she looked after my two little dogs Molly and Chelsea at my home. Leticia looked after my dogs ,played with them and kept them company while we were away. Leticia looked after my home to it was wonderful walking into my home which was neat and tidy. I would definitely recommend Leticia and will definitely be using her again when I go away.
Never recieved payment from petcloud for my jobs – I have always loved pet sitting for petcloud and whilst pet owners are paying on time and i receive funds in my pet wallet, petcloud no longer have been passing onto my bank account. I have attempted to book phone appointments raise tickets send emails and phone to no avail. I am very disappointed with petcloud and will not be able to continue with this company for my pet work.
As a sitter I feel very disappointed – Have only completed one small job and no problems with customer who paid on time. However my payment has gone "missing" when trying to transfer to my account. Unable to contact anyone from petcloud. Requested 2 callbacks and booked in times and no one ever called. Emailed, raised an incident ticket, raised a dispute on the transaction. Not one response. Wont be booking any more jobs. There are plenty of other competitors to work with.
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