PetSure Questions & Answers
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Hello petsure I was with Asda started with then in 2015 But they kept putting there prices up. My Cat is a purshion with a prexsing condition & do you pay for her urinary food or not can you send me paperwork at [Personal Detail Removed] in name ove Miss A Edmonds
Will my dog be covered for IVDD?
They will probably assess it on the basis of the breed and age of your fur baby some breeds are more succeptable to bone or spine problem and will also assess them on their age, if it is a young dog and you know their health history, they would i assume cover them,but there is so much fine print in these policies they can find something in the rules to try and deny, it is a very fine line and very hard to fight them if they deny your claim. i went thru months of stress with my boy thank god for great friends he is know a healthy and happy little man. I hope you have more luck than I.
Dear Peter, Thank you for your enquiry. IVDD is generally covered under the Illness section of the policy depending on the Level of Cover you choose, Please be advised there is a 30 days waiting period for Illness claims and also a pre-existing condition exclusion applies to conditions that have shown signs / symptoms within the applicable waiting periods or before the policy commencement date. Please note: IVDD is not covered under the Accidental Injury Section of the policy. If there is anything else we can help you with, please let us know. Regards Punni
I have had threats and continual claims you don't have my dog's history even though you have had every record since she joined at 8 weeks. It is a sort. John Gill
[email removed]
Am I able to transfer with all my details you have to another insurer because you have all my records. I am calling the ombudsman to start proceedings. You wait on the phone for hours, leave your number and don't get a callback. Over you PetSure
They are a complete scam and nothing short of criminal. I am certain the stress my mother has endured in dealing with Petsure over the past 8 years has contributed to relapses of will eventually be terminal cancer. I have had to take over this impossible claims process to ease the dreadful anxiety it causes her.
Put my first claim in for $67.30 in 5 years
Can't find my claim
Policy no-otp11110/145000/01
Princess is the pet
Great service-there is none
When i complained the operator asked if i would like to cancel the policy
Have spent over$3000
Love a Australian to contact me
0409182848
Bob Travers
Hi Bob, Sorry to hear you have not had a great experience. I understand one of our Resolutions Experts has already spoken to you to resolve the issue and take on board your feedback. If you have any further concerns or questions please let us know.
The PetSure Team
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