- Verified purchase
This is an excellent CPAP Machine
I have bought this CPAP dreamStation to replace an Old model (system 1 also from Phillips).
I have to say that this DreamStation is an excellent CPAP machine and far far better than I previously own.
It is very quiet and I can sleep straight for 6 - 8 hours every night and my AHI is between 1 - 2 sometimes less than 1.
The humidifier works really well in compare to the older models and the heating on the Water chamber and the tube are excellent, I only set it on 3 on both.
However, I fill up with demineralized water that I bought from coles.
I really can't find any faults on this machine yet.
Return to sender!
I bought my Philips machine because it had the features I wanted. I go camping a lot and the fact that it is 12v, that the humidifier can be removed and bypassed and that it is lighter that a Resmed S10 were all major factors to my choice of a Dreamstation.
From the moment it was plugged in, it wheezed through the filter box. There was also a strong vibration from the motor. I could not get to sleep from the noise and could hear the vibration through my pillow. It was sent back to Blooms The Chemist who promptly swapped it for another. The new...
Purchased in October 2019 at Blooms The Chemist for $1,350.00.
Piece of crap not worth the money way too loud
Piece of crap not worth the money way too loud.
The loaner machine I borrowed which was the older model was fine. It just sounded like a fan blowing this one revs up every time you breathe and I cant
Purchased in February 2019 at Snore shoo.
This Machine is perfect for me!
Sleep Apnea is very bad for those who have it and i am one who has had it for years now,But now i invested in a beautiful machine that helps me sleep & breathe with ease while i sleep,I now have a full nights sleep with hardly any disruption.Also you can not hear the device running at all so my partner is happy about that,mine has a built-in Heated Humidifier,Heated Tubing,Bluetooth,Wi-Fi even has a Modem & SD Card for recording your sleep pattern,This Phillips Respironics DreamStation with Heated Humidifier is one of my best investments yet an...d i mean that,What price do you pay for peace of mind and peaceful nights sleep? I would like to thank the staff at NSW CPAP Therapy providers, Derek is the man with the answers to your questions Thank you guys very nice service.
Purchased in September 2019 at Level 1/49 Grosvenor st Woollahra NSW 2025 Australia for $1,599.00.
Humidifier keeps cracking and leaking water
Have had the machine for 1.5 years and on my 5th humidifier. Provider programmed all settings, humidifier cracks then leaks water all over the nightstand (ruined the stain on the wood and various books). So frustrated with this machine and being charged repeatedly for humidifiers...not one issue with my old Resmedin 11 years.
Purchased in November 2017.
Horrendously expensive parts
My one star rating is for cost of parts. I have no complaints whatsoever with my Dreamstation and have been using it for around 3 years. I have however had to buy replacement parts for my dreamwear mask. The first was the small piece for under nose - over $90!! Today I have replaced the rubber and felt strap for the mask - another $90+. Philips, what is your justification for charging these exhorbitant prices??
Purchased in February 2016.
My CPAP has been very noisy as well as the first one I had. I have had two Philips CPAP Dream Stations and they were both noisy. The first one I had was a disappointment because of the nosise and the dirt debris I found inside the turbine. I took it apart and found crap in the turbine./Compressor. I replaced the filters on a timely basis as prescribed by Philipes and it still had dirt debris in it. I took it back to the VA but they said would send it back to Philips and it seems that they lost it. They did give me a new one .
Purchased in January 2017 at VA Administration.
Difficulty sleeping due to machine getting louder over time
When I purchased this machine it worked really well & was very quiet. Over time it gradually gets louder which makes it very hard to sleep. I have even got to the point where I turn it off as it wakes myself & my wife. I’m very disappointed in this device. My brother purchased a different brand machine & it's very quiet. We both purchased approx 2 years ago.
Purchased in March 2017 for $1,600.00.
The worst experience with CPAP Dreamstation machine.
After completing a two month trial with a reputable sleep clinic I purchased a Phillips Dreamstation. The noise has made sleeping without a sedative impossible the whinning noise is consistent and loud. After eight nights I was experiencing AHI episodes, headaches and all the symptoms of sever sleep apnea. The machine does not maintain pressure during the night nor temperature. I became genuinely unwell due to this faulty machine. Phillips refused to refund me for my 8 day old faulty machine. It was replaced with another faulty machine. ...The noise again makes peaceful sleeping impossible, waking with the ringing in my ears. The machine does not provide consistent pressure, my mask behaves like a plunger on my face as I breathe which is very uncomfortable. I awoke during the night out of breath and the sensation if being suffocated. It took time to catch my breathe and regulate my heart beat. I also expeeience headaches from this machine. Phillips has ignored the health and wellbeing of those who need this intervention to enjoy quality of life. I'm out of pocket 1300 a faulty machine, sleep deprivation and depression from feeling powerless.
Purchased in May 2019 at St John of God Sleep Clinic for $1,300.00.
Good nights sleep
After being diagnosed with moderate to sever Sleep Apnea I purchased the Phillips DreamStation. Since using it now for nearly 12 months I am sleeping much better and I no longer keep my wife awake at night. The unit is easy to use and the mask style suits me very well. I like the way it has a humidifier and that the hose wares up to avoid condensation in colder weather. I appreciate the Blue Tooth connectivity that provides me with up to date data of how long I have used the unit each night and how well I have slept and any issues.
I used a phillips dreamstation for around 2 months when suddenly it started to make lots of noise, humming, whistling and the sound of wind blowing around my face although mask was not leaking, i have a dreamwear nasal mask. I sent it back and have just received a new one. This is worse, first night the noise same as above and the wind sound is incredible and the mask isn't leaking, also the heated hose heats up for the first hour or so then goes cold and so does the humidifier. The plate heats up for and hour or so then is cold for the rest of...the night..doesn't matter what setting i have it on. I hate this machine and i would advise not to purchase one. I find it odd that the machines they hire out don't do this, just the ones you purchase. Costs a fortune, filters need changing all the time and cost a fortune masks need replacing regularly and cost a fortune. Its just a big money making scam for another rich company. Im disgusted with the service and the products.
Do not buy
I have received two machines this month. First one kept shutting off for no reason. The second one is so loud, it prevents me from sleeping. I am hoping since I got replacement last week I can return it. It sounds like someone is vacuuming when you breathe. This machine has done it since day One and first one glitches since day one.
Way less effective than my s9
After having a consistent 0.2-2.2 AHI for years with my S9 APAP, i have been presented with a dreamstation by my med team as an update. My AHI is now between 7 & 4. The pressures on the machine seem to average at first 7 (cmH2O) to the latest 10. This seems a little weak for me with an AHI of 45 untreated. I have decided to alter the settings from a base of 6 cmh2o to 8 but the results remain erratic and over the standard for being controlled. I will persists for a while longer as i have activated the A-flex feature now.
Noisy and wet - Solved
Have had this a month. Has developed a loud whirring noise when I inhale. "Heated" tube has wet condensation in a 68 degree hotel room. Looked for similar reviews and found one mentioning overfill of humidifier being the issue. But it also said he made sure gaskets were properly seated. Looked at gasket in my unit between the reservoir and main unit. Indeed it was partly unseated. Carefully repeated it. WOW. Unit was super quiet and the noise in my pillow mask was gone. It became so quiet that I got up and checked the front to be sure it was on.... Breathing was easier too. The unit also stayed at only 6.0 cm h20 - I had been having problems with the unit going crazy with high pressures - none of that last night. How one little gasket could cause such a loud unit and cause my pillow mask to be so noisy is beyond me, but it did. The gasket probably got dislodged when putting in the humidifier water tray - that's my best guess. Just the top and side were pulled out a bit so the mis-seating was not immediately evident.
I tried out a "loaner" that worked well enough. However, the new machine that I bought was not of the same quality. It whines and hums on inhalation and exhalation. However, the tube heater only works for 15 to 20 minutes then quits. It is like the pre-heater is the sole tube/heater connection to the main switch, which shuts the heat off after a short period of time. Consequently, I wake up in the morning with a wet face and my eyes full of water. That is because the mask leaks so badly that condensation in the mask is blown into my eye sockets.... I'm very concerned about macular degeneration (think I spelled that correctly). I've spent $ 1000 on masks that either leak or are so noisy they keep me, and my partner, awake. This review format wouldn't accept a lower rating!
I bought this recently for use on an upcoming overseas trip because the battery offers flexibility and whilst the machine itself is whisper quiet, the air noise within my mask when inhaling is unacceptable. Terribly disappointed with this product and I will not buy another Philips CPAP. A waste of nearly 2K.
- ‹ Prev
- Next ›
Questions & Answers
My machine stopped last night and said No Power. Then it said it doesn't support the humidifier. Plugged it in several times and it work ed for a minute then it would go back to No Power on the screen. What is going on with this thing? I've had it three years and never had a problem.
Thank you so much for getting our attention about this. We are deeply sorry that your Respironics DreamStation has been troubling. Please know that we take these issues very seriously, and so we would like to further investigate. Could you please send us a private message with your full name, phone number, physical address, and email address? We will then reach out to you as soon as we can. You may also opt to contact us directly via our local hotline: 1300 766 488 (available from Monday to Friday, 9:00am to 5:00pm EST).
We hope to speak to you soon, and we wish you a pleasant day!
The Philips Australia Team
I am using this machine from last 1.5 year . Suddenly it show me the sign check power , I already disconnect it and connect it again several time . And it show me the same massage. And it’s not working . What happen to it ???
I think the best way is to contact philips Respironics in Sydney on 1800 900 118 because you are still under the manufacturer warranty.
We are sorry to hear that you are experiencing issues with your Respironics DreamStation. We can imagine that this is far from ideal. Please feel free to reach out to our product team so that we can take a look at this. You could contact our colleagues with the following phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST.
The Philips Australia Team
I have a Philips Dreamstation. It worked fine for awhile. However, it has started not heating the water up enough after around 4 or 5 hours. It completely dries my mouth out and wakes me up repeatedly. I've tried different settings but nothing seems to work. The only way I can survive with it is to set the humidifier level to 0 after it wakes me up the first time so at least it doesn't dry my throat out so badly. Help!
Thanks for your question, Jonathan. We can imagine this is quite inconvenient, and we're happy to point you in the right direction. We recommend reaching out to our colleagues in the Sleep and Respironics department on one of the following numbers:
AU: 1300 766 488
NZ: 0800 251 400
The Philips Australia Team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.