Philips Respironics DreamStation Auto CPAP

Great CPAP machine – Great CPAP machine I purchased new/used as a recall. It’s so quiet I can’t tell it’s on. Got it set up at the sleep clinic and my doctor controls the settings remotely saving me trouble and time. I used one unsuccessfully 25 years ago and I can say that the technology has greatly improved. I love this device and picked it up at a fantastic price on kijiji. I wake up rested. I have nothing negative to say about this device. Show details

Don’t buy Philips “check power” cpaps – Just keeps saying check power, checked output of power supply and it is 12v. After reading online the unit has a sensor to detect if official Philips psu. I have official products and it obviously is a sensor fault. So now I have no cpap. Capitalism at its finest. I will never buy a Philips product ever again. Show details

machine is ok, humidifier is crap – Water in humifier only last 6 hours, than I have to get up early hours of the morning to refill it. not funny especially in winter time. Give me back my previous machine, no problems with that. Please don't tell me to ring an 1800 number, going by the reviews same crap different days.

I did get a new one – I have a Philips DreamStation and have always liked the quiet running of the machine. Just to reassure those who have written here....having registered my machine last year, following the recall notice, I have finally received a new machine from Philips. This, at least, restored my faith in the company. I suggest people continue to call and write following their registration. Show details ·  1

This is an excellent CPAP Machine – I have bought this CPAP dreamStation to replace an Old model (system 1 also from Phillips). I have to say that this DreamStation is an excellent CPAP machine and far far better than I previously own. It is very quiet and I can sleep straight for 6 - 8 hours every night and my AHI is between 1 - 2 sometimes less than 1. The humidifier works really… Read more ·  1

well in compare to the older models and the heating on the Water chamber and the tube are excellent, I only set it on 3 on both. However, I fill up with demineralized water that I bought from coles. I really can't find any faults on this machine yet.

Fantastic Machine! – I've had one of these for 2 or 3 years now and it's made a huge improvement to my life. It's the only one I've used so can't compare. I've traveled extensively with it too. Thanks Philips! Show details ·  1

Very bad replacement machine – Hi, I have received a refurbished dreamstation go replacing mine that I bought in Sept 2020 which was working fine. This one is horrible, very noisy to the point that my husband is sleeping down the hall and CAN STILL HEAR IT. When I first switched it on it had a bad smell and taste in the mask that’s nearly made me sick. This mask and hose were… Read more

new so it from the machine that is obviously older than the one I had. Spoke to the call centre, nice ladies, who put through a priority one notice to get me another replacement. I would think that it would not take over three weeks to get something done or at least a notice when I could expect the replacement. I do not sleep properly as I can hear the noise so,it is not doing its job. Please look into,this as soon as possible so that I can get the treatment I was getting with my first machine.

Dreamcast Replacement – I have been waiting almost 2 years for my replacement machine, I have uploaded my prescription numerous times and I am still waiting for a replacement.

Atrocious rude service – Their service centres are extremely rude and treat customers with disdain. They were subjected to a legal action over their carcinogenic product which was hidden in their product. It's clear due care was absent in design. P.s. Other things they do: They sent you blank emails. When you complained their service being rude, you are accused by them to be misogynist and of DV crimes.

Great …. Except on battery :-( – Well, I received this unit as a replacement (part of the recall) and works fine … except now running it on battery (power outage, camping etc) yields the dreaded “check power” message….. even after purchasing new 12V adapters. While I’m happy Philips took ownership of the recall problem …. I’m very annoyed I can’t use the machine the way I used… Read more

the old one. Seems to be a downgrade since I can no longer run off battery :-(

I’s there a solution that doesn’t involve a canned message about phoning during business hours and a long wait on hold ?

Philips ignoring major recall – Philips recalled their Cpap machines for major fault and health risk. Registered my machine and only 1 generic response in a year. Ring them and they can’t answer anything. Email them and they send copy paste generic response. Why is ACCC not suing these criminals? Can’t believe Philips is getting away with ignoring the issue and ignoring customers especially considering health is at risk. Absolutely criminal company.

Yesterday I received a third letter from Philips telling me this machine may kill me – I responded to the first letter I received from Philips but foolishly did not keep a record of my response. In January 2022 I got a second letter. This time I kept a record of the details when I registered. Imagine my surprise when I received a third identical letter from Philips yesterday Today I rang the 1800009579 number listed on the… Read more

letter but this is just a recorded message telling you to visit the website

Then I rang (0044) 20 8089 3822 which is the number given on the acknowledgement email I received for people outside the US or US territories only to be told the number did not exist

You would think that a company that has sold you a product that may kill you would be a bit more responsive

Ds2 recall replacement.It smells. It's flimsy – I received the DS2 to replace the recalled DS1. I'm very disappointed.The filters are in place. I filled with fresh distilled water. Placed the hose and masks properly. Then I turned it on. After a minute it began a very bad smell. I'm not able to use it with the smell coming from the machine. Show details

A budget machine designed only to compensate the recall of the original dreamstation – This machine has been designed with only budget and minimising costs in relation to the original dreamstation. There's no way these machines have the user/buyer in mind only to minimise loss of replacement costs from the original dreamstation. It's not coincidence that they were released around the same time as the recall. Show details

2 Replacements so far and both make buzzing noises with months of use – I have received two units in the recall (this year) as I have two machines as sleep between two houses. Both within months have started with a low buzzing noise like a mosquito buzzing in a room. Not loud but annoying enough I can't get to sleep. Both were extremely quiet to start. Not sure what to do as obviously faults with motors. I also notice… Read more

it feels like it stops pushing air every now and again for a second. I can't afford to replace with a different brand but there is definaetly faults with these machines and not sure what to do. My original machine was fine.

Absolute rubbish customer service – I contacted the Philips Respironics support line in January 2022 to register my recalled dream station auto CPAP. The lady on the other end of the line was helpful enough and assured me that the product was registered and to wait to be contacted for repair/replacement. I waited a few months and hesitantly called back to speak man who was not… Read more

helpful and was disinterested in my issue, yet assured me that I needed to wait and that there are no time frames. I ended up calling again a couple of weeks later to get the same person only to brush me aside again. I wait another couple of months to follow up, only then to be told my product is not registered and that I needed to start the process all over again. I asked her if my previous interactions were recorded or after the process is completed would I receive some sort of confirmation; but she could confirm neither. With the lack of escalation or the ability to file a complaint, I guess I need to go here to provide some level of feedback. Absolutely shocking service. That a medical device recall service being facilitated by a third party contact centre, that has no way to either escalate or the means to at least provide some level of service to appease a customer is beyond poor. Philips being a well-known international brand, this experience has been very frustrating, to say the least.

Phillips recall shambles – Over a year now and have received one pathetic email with no update or information after registration for faulty machine recalled by Phillips. No one is holding this company accountable and they are taking the $&ss. Dodgy company. Never again. Complete joke.

Terrible recall service – I conta contact philips via their mail service. My CPAP was recalled almost 12 months ago and is essential for my goood heath . Theseachines when they work are an important contributor to work safety and road safety. Australian courts prosecute people who rely on a defense argument of "fatigue". I am wondering if anyone has thought of a class… Read more

action? The help line for the recall has peoplr waiting for hours to get an update. Then it cuts out. Doctors dont know whats happening and delay patient reviews cos there's no machine replacement. This is a serious international incident and the consumer ACCC. needs to now intervene to negotiate compensation for lost wages and accidents. A standard computer response from Philips personal health is totally inadequate.

[Content Removed] poor – phillips knowingly sold me a [Content Removed] cpap machine Bought it a year ago at the same time that Phillips secretly told shareholders there was something wrong with the machine —- I found this out later I thought it was weird that maritime sleep clinic was giving me $500 almost for my old machine Now I know why!! Nothing but problems and… Read more

doctors visits and I don’t trust the machine because it contains [Content Removed] Will not use it Owners of Maritime Sleep Clinic avoid me at all costs I want a refund from them

Sucks – Recalled seems you all do not care already got are money. If i could get insurance to pay for another machine would buy another brand. Customer survive does not exist in your company and erwin health care in erwin tn does not care Show details

I should have chosen another brand – Purchased the unit and was assured they were great. The unit had been stopping at certain parts of the night and that's far from reassuring, considering the unit's purpose is to keep you alive while you sleep. The cream on top is that during the RECALL affecting this model, I was told that they couldn't offer any additional, support and couldn't… Read more

promise when my machine would be seen to. (I lodged my recall back in November 21 and still no phone call or correspondence)

Never, ever again will I purchase anything with the Phillips brand on it.

Cant use and no response – Registered the recall 8 weeks ago and heard of nothing since. No updates, no alternatives, no website updates, no anything. I understand this is a global issue but surely Phillips can do better than this. They should replace every single unit with a new loaner. Cant wait to see the legal cases from this mess. Phillips, please dont give me a standard reply, tell me something i don't know!! Show details

DreamStation recalled – One minute we are informed don't use you CPAP machine it is dangerous and next update is not to stop CPAP.....After sales and communication of a product is just as important as the way it functions. You have failed Phillips, I registered my machine over 4 weeks ago. No follow up acknowledgement, no email informing me of your changed medical… Read more

advice. I off to sleep now with the DreamStation propping my door open cause that's all it's good for now. I paid over $2000 for this piece of medical equipment that I can no longer use.

Dangerous Fault Zero Stars – My husband was sold a Philips DreamStation CPAP machine through a sleep clinic. Following the global recall of the machine (and other Philips models) Philips failed to notify my husband. We became aware of the recall through the media on 12 August. My husband has been using this machine for years. He has had unexplained respiratory and other… Read more

issues of late which we have now discovered could be due to the issues with the machine.

This is a very dangerous and scary situation. Philips have advised that people cease using the machine immediately but have failed to provide a refund so that an alternative machine can be purchased. These machines are used to treat sleep apnoea, a dangerous and life threatening condition. How can a person just stop using a machine when no alternative is offered!

No contact details are available to email Philips Australia regarding this matter. We have registered with Philips regarding the recall.

This matter will be reported to Fair Trading and a refund sought immediately so that a replacement machine can be purchased to ensure my husband is safe. We have completely lost faith in this brand.

I’ve returned 2 DreamStation’s so far due to not managing my AHI or displaying leaks – I have had 2 DreamStations (not including loaners) in the last 200 days, I’ve sent back one for repairs, the replacement is going back tomorrow for repairs again, it’s unreliable, the pressure isn’t consistent, it doesn’t record leaks and dreammapper doesn’t display the Major leaks that wake me up. I gave this replacement machine 60 days, and my… Read more

AHI have been above 7.5 over 60% and of the time - and my AHI is your over 15, over 33% of the time.

I would recommend trying a different Brand if buying a CPAP machine.

Waste of money, time and sleep – Second cpap machine (first was the earlier gen from resperonics) I’ve had. I really wish there were more choices in the marketplace. The dream station has been anything but! It was noisy within a year and took it back to [name removed]. They changed settings but I could tell they weren’t too interested. It also started getting stuck on the high… Read more

setting at some point in my sleep, but wouldn’t go back to down! I’d wake up having weird dream of being in a hurricane or something. It’s done this many times now. Took it back but in spite of having data card in it, tech said that that problem wouldn’t be recorded on my machine? Now in addition to continuing those problems, it just makes different and varying noises throughout night and I have to try and sleep with a pillow over my ear. I really wish I had the old machine back. The dream station been problems almost from the first month! Sorry resperonics but you burned a lot of people with this thing.

Update as of 2020 June 12...[name removed] has changed Name to [name removed]? or something like that. During last month I was asked to bring in machine for them to assess. They apparently found the same problems that I reported, and they replaced the machine under warranty. I am very grateful for that! Unfortunately the replacement machine is another dream station but so far this one is working. I am afraid to touch it for fear it will start acting up but for now it is working. If I may resperonics, one of the problems is perhaps a marketing as well as design problem? I know the current thinking is for products to be new and added features. I don’t think that is the thinking however, for these types of products. Owners want a cpap machine to carry out its fairly simple operations w/o hassle. To be quiet and user friendly. To be durable and easy to clean. The 2 piece...dismantling design of the dream station offers no advantage to the user! It simply contributes to a loose, rattling machine and probably much of the noise? It seems, gimmicky, frankly. Resperonics generally makes products that actually appear to be medical devices, compared to others that seem kinda Bush league. I would build on that and come up with one good, solid, durable, easy to clean, easy to read and change settings design and stick with it. Improvements or updates should be minimal and only resolve actual problems and make quieter. Anyway, just a respectful opinion to try and help. I may buy next cpap machine from resperonics but I wouldn’t buy dream station again. Thank you.

Problems even after warranty replacement; inconsistent, inaccurate, unreliable pressures, constantly variable treatment – I have been doing CPAP therapy for 6 months. I have had 5 machines, and of those 5 machines, 2 of them have "broke" one of them, a loaner was that ended up having a faulty humidifier and hose) that was replaced with a different loaner, the other one I purchased was replaced under warranty.. The New machine has completely different event… Read more

information (that is number of apneas, central vs obstructive, leaking etc) I have woken up with the mask half off and it leaking everywhere and there now NO disconnects and NO leak recorded for the period that I used the machine, that is 18 days with no leaks and yet I have been woken up by it leaking.

I also record my stats, using a Fitbit, a Garmin watch and a oximeter, one night all my devices except the CPAP picked up a drop in my O2 to 70%, the CPAP machine didn't pick up ANYTHING at the time at which that happened, no apneas or any kind,

In addition, with every machine there is a consistent, Centrals Apneas are what I have the most of, the Hypoapneas, then Obstructive apneas. The 4 machines prior to my current one show this, however my current one doesn't, it doesn't seem to register even similar information (just averages) to the machines I had before (and this is the new replacement)

I have lost faith in Philips Dreamstaton and wish I could try a different machine as I am so sick of feeling like shit because I can't get consistent treatment.

AND I have started to snore again using this latest machine, I use my phone to record the room noises at night to see how bad I snore, and since the new machine my snoring has started up again and even on the

Lastly, its been only 18 days with the latest machine and my mask and hose was full of water this morning and leaked out all over myself and my bed as I tried to sit up.

I would recommend you try a different machine / I have tried 5 of this one and I and suffering

Return to sender! – I bought my Philips machine because it had the features I wanted. I go camping a lot and the fact that it is 12v, that the humidifier can be removed and bypassed and that it is lighter that a Resmed S10 were all major factors to my choice of a Dreamstation. From the moment it was plugged in, it wheezed through the filter box. There was also a… Read more

strong vibration from the motor. I could not get to sleep from the noise and could hear the vibration through my pillow. It was sent back to Blooms The Chemist who promptly swapped it for another. The new one turned up and the exact same problem occurred. ( I did ask Blooms if they had accidentally returned the same unit - they assured me they had not). It was returned again to Blooms. This time Blooms asked if they could set it up themselves and send the unit back. I allowed this but it made no difference. The noise was LOUD and could be heard anywhere in the room. By now I had spent $60 sending it back three times. My wife had had enough and was sleeping on the lounge, I had a machine that I could not use or even sell. Fortunately Blooms offered to swap it for a Resmed which was fine except that they are 24v, weigh a lot and were not my first choice but in the end, I felt like I had no choice. I should say though, that I made an enquiry through a Facebook apnea support page asking if noise was common from Phillips machines. About eighteen people replied and commented that they couldn't hear a sound from their machines. One woman even commented that she had sometimes taken her mask off only to be blasted with air because it was so quite she forgot she had it turned on. I used a Resmed F20 mask which is only a few months old so not sure what went wrong.

Piece of crap not worth the money way too loud – Piece of crap not worth the money way too loud. The loaner machine I borrowed which was the older model was fine. It just sounded like a fan blowing this one revs up every time you breathe and I cant Show details

Much noisier than thought – The machine seems to be pretty noisy, not what I was expecting in that regard. Anyone have any tips for reducing the noise at the machine? I sometimes put it on the floor. Show details

This Machine is perfect for me! – Sleep Apnea is very bad for those who have it and i am one who has had it for years now,But now i invested in a beautiful machine that helps me sleep & breathe with ease while i sleep,I now have a full nights sleep with hardly any disruption.Also you can not hear the device running at all so my partner is happy about that,mine has a built-in… Read more

Heated Humidifier,Heated Tubing,Bluetooth,Wi-Fi even has a Modem & SD Card for recording your sleep pattern,This Phillips Respironics DreamStation with Heated Humidifier is one of my best investments yet and i mean that,What price do you pay for peace of mind and peaceful nights sleep? I would like to thank the staff at NSW CPAP Therapy providers, Derek is the man with the answers to your questions Thank you guys very nice service.

Humidifier keeps cracking and leaking water – Have had the machine for 1.5 years and on my 5th humidifier. Provider programmed all settings, humidifier cracks then leaks water all over the nightstand (ruined the stain on the wood and various books). So frustrated with this machine and being charged repeatedly for humidifiers...not one issue with my old Resmedin 11 years. Show details

Horrendously expensive parts – My one star rating is for cost of parts. I have no complaints whatsoever with my Dreamstation and have been using it for around 3 years. I have however had to buy replacement parts for my dreamwear mask. The first was the small piece for under nose - over $90!! Today I have replaced the rubber and felt strap for the mask - another $90+. Philips, what is your justification for charging these exhorbitant prices?? Show details

Replacement of recalled dreamstation with refurbished unit – Very happy with the dreamstation replacement. Very good diagnostics and overall operation Show details