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Philips Respironics DreamStation Auto CPAP

Philips Respironics DreamStation Auto CPAP

2.3 from 61 reviews

Reviews

(11)
(4)
(6)
(12)
(28)


Bruce

BruceQLD, 4051

  • 16 reviews
  • 1 like
  • Verified purchase

This is an excellent CPAP Machine

published

I have bought this CPAP dreamStation to replace an Old model (system 1 also from Phillips).
I have to say that this DreamStation is an excellent CPAP machine and far far better than I previously own.
It is very quiet and I can sleep straight for 6 - 8 hours every night and my AHI is between 1 - 2 sometimes less than 1.
The humidifier works really well in compare to the older models and the heating on the Water chamber and the tube are excellent, I only set it on 3 on both.
However, I fill up with demineralized water that I bought from coles.
I really can't find any faults on this machine yet.

Purchased in December 2019 at CPAP Australia for $1,195.00.

1 comment
Philips
Philips S.Philips

Whitevaliant

WhitevaliantSydney, NSW

  • 14 reviews
  • 1 like

Return to sender!

published

Purchased in October 2019 at Blooms The Chemist for $1,350.00.

1 comment
Philips
Philips S.Philips

ELS

ELSSouth East Queensland, QLD

Fantastic Machine!

published

I've had one of these for 2 or 3 years now and it's made a huge improvement to my life. It's the only one I've used so can't compare. I've traveled extensively with it too. Thanks Philips!

Purchased in July 2016 for $1,500.00.

1 comment
Philips
Philips S.Philips

Piece of crap not worth the money way too loud

published

Piece of crap not worth the money way too loud.
The loaner machine I borrowed which was the older model was fine. It just sounded like a fan blowing this one revs up every time you breathe and I cant

Purchased in February 2019 at Snore shoo.

1 comment
Philips
Philips S.Philips

wiz1910

wiz1910Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Much noisier than thought

published

The machine seems to be pretty noisy, not what I was expecting in that regard. Anyone have any tips for reducing the noise at the machine?
I sometimes put it on the floor.

Purchased in September 2019 for $1,200.00.


Stuball

StuballSydney, NSW

  • 2 reviews
  • 1 like

This Machine is perfect for me!

published

Purchased in September 2019 at Level 1/49 Grosvenor st Woollahra NSW 2025 Australia for $1,599.00.


Humidifier keeps cracking and leaking water

published

Have had the machine for 1.5 years and on my 5th humidifier. Provider programmed all settings, humidifier cracks then leaks water all over the nightstand (ruined the stain on the wood and various books). So frustrated with this machine and being charged repeatedly for humidifiers...not one issue with my old Resmedin 11 years.

Purchased in November 2017.

1 comment
Philips
Philips S.Philips

Donna

DonnaWide Bay-Burnett, QLD

  • 2 reviews
  • 5 likes

Horrendously expensive parts

published

My one star rating is for cost of parts. I have no complaints whatsoever with my Dreamstation and have been using it for around 3 years. I have however had to buy replacement parts for my dreamwear mask. The first was the small piece for under nose - over $90!! Today I have replaced the rubber and felt strap for the mask - another $90+. Philips, what is your justification for charging these exhorbitant prices??

Purchased in February 2016.

1 comment
Philips
Philips S.Philips

Noisy Cpap.

published

My CPAP has been very noisy as well as the first one I had. I have had two Philips CPAP Dream Stations and they were both noisy. The first one I had was a disappointment because of the nosise and the dirt debris I found inside the turbine. I took it apart and found crap in the turbine./Compressor. I replaced the filters on a timely basis as prescribed by Philipes and it still had dirt debris in it. I took it back to the VA but they said would send it back to Philips and it seems that they lost it. They did give me a new one .

Purchased in January 2017 at VA Administration.

1 comment
Philips
Philips S.Philips

Difficulty sleeping due to machine getting louder over time

published

When I purchased this machine it worked really well & was very quiet. Over time it gradually gets louder which makes it very hard to sleep. I have even got to the point where I turn it off as it wakes myself & my wife. I’m very disappointed in this device. My brother purchased a different brand machine & it's very quiet. We both purchased approx 2 years ago.

Purchased in March 2017 for $1,600.00.

1 comment
Philips
Philips S.Philips

Way too Noisy

published

This machine is easily the noisiest machine on the market. The whiring noise coming from the motor keeps me awake. Took it to the medical supply company that supplied it and their answer, CPAPs make noise.

Purchased in August 2017 for $1,000.00.

1 comment
Philips
Philips S.Philips

Rebekah

RebekahWheatbelt, WA

The worst experience with CPAP Dreamstation machine.

published

Purchased in May 2019 at St John of God Sleep Clinic for $1,300.00.

1 comment
Philips
Philips S.Philips

Scorpio

ScorpioSydney, NSW

  • 4 reviews
  • 2 likes

Good nights sleep

published

After being diagnosed with moderate to sever Sleep Apnea I purchased the Phillips DreamStation. Since using it now for nearly 12 months I am sleeping much better and I no longer keep my wife awake at night. The unit is easy to use and the mask style suits me very well. I like the way it has a humidifier and that the hose wares up to avoid condensation in colder weather. I appreciate the Blue Tooth connectivity that provides me with up to date data of how long I have used the unit each night and how well I have slept and any issues.

1 comment
Philips
Philips S.Philips

Jody V

Jody VEyre Peninsula, SA

Too noisy

published
2 comments
Jody V
Jody V

Also phoned the number Phillips sent for a personal chat and the woman I spoke to said she had never had anyone ever use this phone number before and didn't know what I was talking about. She was rude and less than useless.

Philips
Philips S.Philips

Do not buy

published

I have received two machines this month. First one kept shutting off for no reason. The second one is so loud, it prevents me from sleeping. I am hoping since I got replacement last week I can return it. It sounds like someone is vacuuming when you breathe. This machine has done it since day One and first one glitches since day one.

1 comment
Philips
Philips S.Philips

Way less effective than my s9

published

After having a consistent 0.2-2.2 AHI for years with my S9 APAP, i have been presented with a dreamstation by my med team as an update. My AHI is now between 7 & 4. The pressures on the machine seem to average at first 7 (cmH2O) to the latest 10. This seems a little weak for me with an AHI of 45 untreated. I have decided to alter the settings from a base of 6 cmh2o to 8 but the results remain erratic and over the standard for being controlled. I will persists for a while longer as i have activated the A-flex feature now.

5 comments
Charles
Charles
Philips
Philips S.Philips
Charles
Charles

Noisy and wet - Solved

published

Unacceptable!

published
1 comment
Philips
Philips S.Philips

Steve

SteveWestern District, VIC

  • 7 reviews
  • 12 likes

Very Noisy

published

I bought this recently for use on an upcoming overseas trip because the battery offers flexibility and whilst the machine itself is whisper quiet, the air noise within my mask when inhaling is unacceptable. Terribly disappointed with this product and I will not buy another Philips CPAP. A waste of nearly 2K.


Taylormade

TaylormadeSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Finally a snore solution that works

published

Bought this for my husband last year, and it actually works. No more snoring , he gets a good sleep and so do I, he feels much more alert, and no more drowsiness during the day

1 comment
Philips
Philips S.Philips

Page 1 of 4

Questions & Answers

Russell A.

Russell A.asked

My machine stopped last night and said No Power. Then it said it doesn't support the humidifier. Plugged it in several times and it work ed for a minute then it would go back to No Power on the screen. What is going on with this thing? I've had it three years and never had a problem.

3 answers
Bruce
Bruce

Please call Phillip respironics directly because the warranty is 5 years.
Have a good day

Russell A.
Russell A.

What is the phone number?

Philips
Philips S.Philips

Dear Russell,

Thank you so much for getting our attention about this. We are deeply sorry that your Respironics DreamStation has been troubling. Please know that we take these issues very seriously, and so we would like to further investigate. Could you please send us a private message with your full name, phone number, physical address, and email address? We will then reach out to you as soon as we can. You may also opt to contact us directly via our local hotline: 1300 766 488 (available from Monday to Friday, 9:00am to 5:00pm EST).

We hope to speak to you soon, and we wish you a pleasant day!

Kind regards,
The Philips Australia Team


Devinder S.

Devinder S.asked

I am using this machine from last 1.5 year . Suddenly it show me the sign check power , I already disconnect it and connect it again several time . And it show me the same massage. And it’s not working . What happen to it ???

2 answers
Bruce
Bruce

I think the best way is to contact philips Respironics in Sydney on 1800 900 118 because you are still under the manufacturer warranty.
Cheers

Bruce

Philips
Philips S.Philips

Hi Devinder,

We are sorry to hear that you are experiencing issues with your Respironics DreamStation. We can imagine that this is far from ideal. Please feel free to reach out to our product team so that we can take a look at this. You could contact our colleagues with the following phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST.

Kind regards,
The Philips Australia Team


Jonathan R.

Jonathan R.asked

I have a Philips Dreamstation. It worked fine for awhile. However, it has started not heating the water up enough after around 4 or 5 hours. It completely dries my mouth out and wakes me up repeatedly. I've tried different settings but nothing seems to work. The only way I can survive with it is to set the humidifier level to 0 after it wakes me up the first time so at least it doesn't dry my throat out so badly. Help!

2 answers
Jonathan R.
Jonathan R.

Any help would be appreciated.

Philips
Philips S.Philips

Thanks for your question, Jonathan. We can imagine this is quite inconvenient, and we're happy to point you in the right direction. We recommend reaching out to our colleagues in the Sleep and Respironics department on one of the following numbers:

AU: 1300 766 488
NZ: 0800 251 400

Kind regards,

The Philips Australia Team


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