Horrendously expensive parts
My one star rating is for cost of parts. I have no complaints whatsoever with my Dreamstation and have been using it for around 3 years. I have however had to buy replacement parts for my dreamwear mask. The first was the small piece for under nose - over $90!! Today I have replaced the rubber and felt strap for the mask - another $90+. Philips, what is your justification for charging these exhorbitant prices??
Purchased in February 2016.
My CPAP has been very noisy as well as the first one I had. I have had two Philips CPAP Dream Stations and they were both noisy. The first one I had was a disappointment because of the nosise and the dirt debris I found inside the turbine. I took it apart and found crap in the turbine./Compressor. I replaced the filters on a timely basis as prescribed by Philipes and it still had dirt debris in it. I took it back to the VA but they said would send it back to Philips and it seems that they lost it. They did give me a new one .
Purchased in January 2017 at VA Administration.
Difficulty sleeping due to machine getting louder over time
When I purchased this machine it worked really well & was very quiet. Over time it gradually gets louder which makes it very hard to sleep. I have even got to the point where I turn it off as it wakes myself & my wife. I’m very disappointed in this device. My brother purchased a different brand machine & it's very quiet. We both purchased approx 2 years ago.
Purchased in March 2017 for $1,600.00.
Way too Noisy
This machine is easily the noisiest machine on the market. The whiring noise coming from the motor keeps me awake. Took it to the medical supply company that supplied it and their answer, CPAPs make noise.
Purchased in August 2017 for $1,000.00.
The worst experience with CPAP Dreamstation machine.
After completing a two month trial with a reputable sleep clinic I purchased a Phillips Dreamstation. The noise has made sleeping without a sedative impossible the whinning noise is consistent and loud. After eight nights I was experiencing AHI episodes, headaches and all the symptoms of sever sleep apnea. The machine does not maintain pressure during the night nor temperature. I became genuinely unwell due to this faulty machine. Phillips refused to refund me for my 8 day old faulty machine. It was replaced with another faulty machine. The noise again makes peaceful sleeping impossible, waking with the ringing in my ears. The machine does not provide consistent pressure, my mask behaves like a plunger on my face as I breathe which is very uncomfortable. I awoke during the night out of breath and the sensation if being suffocated. It took time to catch my breathe and regulate my heart beat. I also expeeience headaches from this machine. Phillips has ignored the health and wellbeing of those who need this intervention to enjoy quality of life. I'm out of pocket 1300 a faulty machine, sleep deprivation and depression from feeling powerless.
Purchased in May 2019 at St John of God Sleep Clinic for $1,300.00.
Good nights sleep
After being diagnosed with moderate to sever Sleep Apnea I purchased the Phillips DreamStation. Since using it now for nearly 12 months I am sleeping much better and I no longer keep my wife awake at night. The unit is easy to use and the mask style suits me very well. I like the way it has a humidifier and that the hose wares up to avoid condensation in colder weather. I appreciate the Blue Tooth connectivity that provides me with up to date data of how long I have used the unit each night and how well I have slept and any issues.
I used a phillips dreamstation for around 2 months when suddenly it started to make lots of noise, humming, whistling and the sound of wind blowing around my face although mask was not leaking, i have a dreamwear nasal mask. I sent it back and have just received a new one. This is worse, first night the noise same as above and the wind sound is incredible and the mask isn't leaking, also the heated hose heats up for the first hour or so then goes cold and so does the humidifier. The plate heats up for and hour or so then is cold for the rest of the night..doesn't matter what setting i have it on. I hate this machine and i would advise not to purchase one. I find it odd that the machines they hire out don't do this, just the ones you purchase. Costs a fortune, filters need changing all the time and cost a fortune masks need replacing regularly and cost a fortune. Its just a big money making scam for another rich company. Im disgusted with the service and the products.
Do not buy
I have received two machines this month. First one kept shutting off for no reason. The second one is so loud, it prevents me from sleeping. I am hoping since I got replacement last week I can return it. It sounds like someone is vacuuming when you breathe. This machine has done it since day One and first one glitches since day one.
Way less effective than my s9
After having a consistent 0.2-2.2 AHI for years with my S9 APAP, i have been presented with a dreamstation by my med team as an update. My AHI is now between 7 & 4. The pressures on the machine seem to average at first 7 (cmH2O) to the latest 10. This seems a little weak for me with an AHI of 45 untreated. I have decided to alter the settings from a base of 6 cmh2o to 8 but the results remain erratic and over the standard for being controlled. I will persists for a while longer as i have activated the A-flex feature now.
Noisy and wet - Solved
Have had this a month. Has developed a loud whirring noise when I inhale. "Heated" tube has wet condensation in a 68 degree hotel room. Looked for similar reviews and found one mentioning overfill of humidifier being the issue. But it also said he made sure gaskets were properly seated. Looked at gasket in my unit between the reservoir and main unit. Indeed it was partly unseated. Carefully repeated it. WOW. Unit was super quiet and the noise in my pillow mask was gone. It became so quiet that I got up and checked the front to be sure it was on. Breathing was easier too. The unit also stayed at only 6.0 cm h20 - I had been having problems with the unit going crazy with high pressures - none of that last night. How one little gasket could cause such a loud unit and cause my pillow mask to be so noisy is beyond me, but it did. The gasket probably got dislodged when putting in the humidifier water tray - that's my best guess. Just the top and side were pulled out a bit so the mis-seating was not immediately evident.
I tried out a "loaner" that worked well enough. However, the new machine that I bought was not of the same quality. It whines and hums on inhalation and exhalation. However, the tube heater only works for 15 to 20 minutes then quits. It is like the pre-heater is the sole tube/heater connection to the main switch, which shuts the heat off after a short period of time. Consequently, I wake up in the morning with a wet face and my eyes full of water. That is because the mask leaks so badly that condensation in the mask is blown into my eye sockets. I'm very concerned about macular degeneration (think I spelled that correctly). I've spent $ 1000 on masks that either leak or are so noisy they keep me, and my partner, awake. This review format wouldn't accept a lower rating!
I bought this recently for use on an upcoming overseas trip because the battery offers flexibility and whilst the machine itself is whisper quiet, the air noise within my mask when inhaling is unacceptable. Terribly disappointed with this product and I will not buy another Philips CPAP. A waste of nearly 2K.
Finally a snore solution that works
Bought this for my husband last year, and it actually works. No more snoring , he gets a good sleep and so do I, he feels much more alert, and no more drowsiness during the day
Philips should listen to customers
Firstly it’s not just the DreamStation that isn’t up to scratch. I have used both their nose pillow mask and a full face mask the full face mask canes the bridge of my nose and leaks like a sieve. The older nose pillow unit was pretty good but this new nose pillow has less cushion and leaks. Also I would point out that the design of the strap on the pillow unit seems to allow for upward movement during sleep thus causing a bad seal on the nose. Phillips has a lot of brilliant engineers one would think? Why then such a badly designed head strap and why shorten the nose pillows? Somewhere in their design and production loops there is a (information deficit) Ok the machine now... like these other people here I agree the noise is increasing. It sounds like a baring wearing out somewhere? Also the machine gives false readings on the time it has been running... after say 8 hrs of use it may read 4.5 hrs of use? I asked for the top of the range and got this bucket of crap from CPAP sales in NSW. What strikes me most is they knew I have a severe case of sleep apnoea. I went in to the shop and asked for the best and paid the money. Result poor product performance and lack of care from some of the staff where I brought it. Phillips you need to employ a production systems manager who uses customer feedback in product design. If not you are DOOMED.
Noisy after 2 months is true
Like everyone else says, this machine started off great but 2 months in now and a loud whirling noise is happening when inhaling. I checked settings, the water chamber gasket, the filter, tubing, etc and no issues there. I will be calling my supplier in the AM and requesting a resmed. What a pain in the head!. Philips, I’m less than satisfied. Stay away from this unit.
Very noisy and annoying
This machine is new. I have been using it for approximately two weeks. From day one, it was very noisy with the pitch of the machine changing with each inhale/exhale. The machine also vibrates a lot causing sound waves to carry through my night stand into the bed. I used a Fisher Paykel machine for five years with no noise issues. It has been very hard to fall asleep due to the noise and my wife has complained that it keeps her up as well. I will be contacting my provider but this is the only machine they carry. Very disappointed.
Don’t buy a Phillips Dreamstation
I’ve had 2 Dreamstations in less than a month. Both were noisy. The first one hummed when I exhaled. The second one whines on inhale and hums on exhale. My provider and I tried 3 new ones out of the box. All were noisy. I’ve stopped using the Phillips and demanded my provider give me another brand. I’m getting a Resmed Airsense 10 tomorrow. I’ve heard they are very quiet. I’m not going to waste my time going back an forth trying new machines. Phillips you need to acknowledge the noise problem and correct it. You’ve lost a customer in me.
A Noisy Disappointment
My husband purchased this machine for severe sleep apnoea. He has had it for three weeks and from the first night he received it and used it I have not slept because of the noise. The machine emits a whirring sound with every breath. This appears consistent with what other people have said when reviewing this machine. Such a disappointment considering it costs a bomb.
Worst product ever.
In 20 days time the water tank has failed twice with cracks forming in the plastic causing leaks. Tomorrow I will be making my third 20 mile round trip to get a third water reservoir. Vendor which Anthem BCBS is forcing me to work with HAS NO OTHER DEVICES just this utter failure of a machine. I have used Resmed devices for 13 years supplied by my doctors office. NEVER had an issue other than device becoming louder after 5 years of use. The only recourse being offered by Healthline Medical Equipment is a refurbished Resmed device with 485 hours on it. Filing complaint with Anthem BCBS.
Difficult to use
Never use one of these, hubby used one from CPAP Masks and Tubing in Blackburn who are rude and aggressive. The machine makes your mouth dry, did not have a heated tube and the machine was noisy. The machine was pumping too hard and blowing off my husbands face at night time despite trying to tell the people who made the settings. Compare to Resmed machines this is no good at all.
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