Point Parking

I pre-booked parking at World Square Car Park for $18 with nominated entry and exit times. I exited earlier than the nominated exit time and was charged an additional $22 at the exit gate. The issue was not made clear enough before purchase. The public parking page referred to additional fees if booking times were “exceeded”, which reasonably… Read more

suggests overstaying, not leaving early. The booking screen referred to entering and exiting within a 30 minute grace period, but did not clearly explain that early exit could trigger a material additional fee, how that fee would be calculated, or that the total cost could more than double despite using less parking time than booked.

Point Parking later agreed to refund the $22 as a goodwill gesture, which I appreciate. However, I still think the pricing disclosure is poor and should be made much clearer before customers complete a booking. I have also lodged a complaint with NSW Fair Trading regarding the adequacy of the pricing disclosure.

Disgusting company that knows their signage is confusing when first driving into their parking facility at St Vincent’s Hospital, Instead of saying $100 parking for 24 hours, they use smaller lettering to mislead unsuspecting and traumatised drivers coming to see loved ones or rushed to get to emergency, they tried to sting me with the $100 a day… Read more

rubbish but I refused to pay their extortionate fees so they reduced it to $50 a 24 hr day which is closer to the standard parking in the area, I’ve been told they have stung plenty of unsuspecting visitors to the hospital and something should be done about it.

I had a terrible experience with Edmondson Car Parking Association. I parked from around 5:30 PM to 9:00 PM, under four hours, and was charged $50. That pricing is completely unreasonable and feels like a blatant rip off for such a short stay. There was no clear warning or justification for such an excessive fee, and it left me feeling misled and… Read more

extremely frustrated. For a basic parking service, this kind of charge is unacceptable and shows a lack of fairness toward customers.

I would not recommend this parking facility to anyone. Be very careful parking here unless you are prepared to be hit with inflated and unjustified fees.

Just paid $80 cash to security guard to get out of the parking

Point Parking are Rip offs !! Terrible and makes no sense, went to lengthy movie at Indooroopilly shops qld to see a lengthy movie Avatar 3 1/2 hours long, grabbed a bite to eat. Validated ticket and they still charged $6 pathetic. Event cinema is over priced and won’t be back there to watch a movie, will go elsewhere now that parking isn’t… Read more

longer. Used to go and validate ticket. It would shave even just $3 if I had not validated the ticket for 4.5 hours long. Pathetic and will not be back to shop at Indooroopilly or watch a movie there.

Beyond ridiculous, they charge you to leave early. Not just a nominal fee, more than what you paid for the full nights booking AGAIN. Customer service is not helpful. We paid until 11pm as we didn’t know when our show would end and when we tried to leave at 9:52 they gave us the option of paying the full fair again or waiting till 30 mins within leaving time. Don’t park here.

One of the worst run organisations in Sydney, Car was damaged in their car park due to a protruding steel ramp at Westmead hospital, numerous emails sent and no follow up whatsoever. 2 months later and still nothing. Left with no option but to proceed legal action. Absolutely pathetic.

Point parking is one of the worse and terrible parking. By booking online you need to exit within 30 mins, if you try to exit early you have to pay $22. That's the trap they set, which is absolutely pathetic and meaningless. I have never seen this with other parking venues. Plus customer service is ZERO. Their contract should be ended immediately… Read more

from everywhere do that they can close their entire business. BTW I parked at World Square, it us previously managed by Secure parking which is absolutely great.

[Name Removed] car park attendent rude with a smart ars attitude tried to over charge me – [Name Removed] car park attendant so rude and tried to over charge me ,avoid getting served by him

Double charged, customer service doesn't exist – I received no service at all. I was double charged at Macquarie Shopping Centre, then they ignored my emails for three weeks. Still waiting. The worst parking experience.

Try not to use their car parks they overcharge and don’t give you money back – They overcharged us by $12, but we had to pay it to get our car out of the car park. 6 emails later, we haven’t got our money back as they have said, the transaction doesn’t exist. We have sent the credit card statement, the first six digits of the credit card and the last four and anything else they’ve asked for however they are dodgy and don’t want to refund the money

terrible customer service system overcharges and wont refund – i have been tyring to contactvia caling and email for over a week and no replies, got early bird oarking $20 charged me $95 trying to get a refund is hard work. I have all the evidence to say i followed the rules and the onsite attendant agrees however no one ever calls back DO NOT use a point parking site go elsewhere.

If I could rate negative stars I would – I have never been spoken to so rudely in my life by someone in customer service. I asked for help and was yelled at and hung up on. Actually lost for words.

Staff aren’t helpful – Unfortunately had a bad experience with a staff member who was not friendly to me at all.

Stuffed car park – One of the so called customer care person named Stephan O'Neill was so rude and smart ars

SCREW YOU – Ridiculous fees these people are morons never going here again, screw your pharmacist too. I hate this parking lot absolutely ridiculous. I would kill myself if I ran this parking lot.

They are profitable by ripping people off – Worst car park ever! Only parked at South Eveleigh less than an hour got charged by $20 which is more than most of the car park places in Sydney. It was my first time using this car park for shopping and didn’t realize shopping needs to be validated in order to avoid the charged. The staff didn’t mention the validation at the exit and insisted I… Read more

need to pay $20. The customer service also refused to refund the charge after I send them my shopping record. Absolutely rip off and shocking con artist!

Excessive Charges – Woolworths Car Park Alexandria is also by Dan Murphy’s and Sushi Jones Restaurant A parking validation receipt is issued for use at exit Scanner could not read Charged $30 Outrageous Customer Care useless No satisfactory resolution

Poor management in getting the flow of the traffic in the carpark – 5 June 2021 traffics in the Burwood plaza carpark has not moved a inch since 2pm. I called up the point parking the lady said they are notified and security will open up the boom gate. Now almost an hour we are the top level still has no idea what’s going on. How many hours will this take? Such poor coordination and management when faced with any… Read more

issue at carpark. Plus flow in the carpark is ridiculous! I am not going to park here the next time.

Poor customer service and dirty facilities – I have used the hospital car parks at Randwick public Hospital and St George public for a few years and found in the past these were quite clean and maintained I think the company that used to run the car parks was Metroparking but recently have found the car parks dirty, smelly in the stairwells, lights not working which is poor considering the… Read more

fees charged for parking. I contacted the Point Parking head office in Sydney and was rudely spoken too after wanting to speak to a manager to raise my complaint and the phone call was hung up. This company Point Parking obviously has the wrong ethics when conducting business and I will be reporting to the NSW health department.