Price USA

Sent wrong item - and expect ME to pay for return postage back to US - AND re-shipping costs – I ordered a specific sports sandal, no longer available in Australia. My initial dealings with PriceUSA were positive. Quick response, even late at night well after standard business hours, and good communication. In fact, if I hadn't encountered their abysmal lack of basic checking procedures, and their subsequent refusal to take any… Read more

responsibility for the consequences of their own actions, I would quite likely be posting a five star review, not a one star. My first clue to their lack of attention to detail should have been when I sent a link with the price shown clearly in Australian dollars and received back a quote for the exact same number of US dollars. I do believe this was a genuine mistake, but clearly, attention to detail was not a strong point.

What I was sent was a sandal from the same company, but a different model. Of course I contacted Price USA immediately. Their reply was that the store must have sent them the wrong thing, but, get this, I "did not pay for a detailed inspection" so I must pay to send it back to them. So apparently, I should have paid an extra US$10 just to make sure they sent me the correct item!

How about accepting responsibility for checking that what you are sending the customer is, in fact, the item they've ordered?

I've been in touch with Department of Fair Trading and they say that I should return the goods but have postage costs refunded to me. Seeing as this company so far refuses to accept responsibility for its own mistakes, I fear that will not happen, and that once they replace my incorrect item with the correct item they will not send it unless I pay even more money to them. I may be in the right according to the LAW, but can you imagine what pain and hassle I would have to go to, to actually get my money back?

In summary, PriceUSA place an order, receive something from the store, don’t check that it’s correct before forwarding to the customer, then make the customer pay for both the return of the incorrect item and the cost of re-shipping the item they should have sent you in the first place!

I also remain curious as to what prompts somebody to post a glowing review after they've used this service several times, as opposed to after the first or second. Particularly those people who have not posted a review before or after.

Please think carefully if this product is right for you.

completely professional – I have used this service half a dozen times now and each transaction i found everyone I deal with extremely helpful & professional. highly recommend using their services.

I can't praise Price USA enough! – I have used Price USA several times now to avoid purchasing US made items from local suppliers with ridiculous markup. In some instances the USA manufacturer will not sell direct overseas or have an arrangement with a local distributor. In these cases Price USA has been very helpful to me. The service is quick and efficient.

Extremely happy – I needed to purchase a very expensive electronic item I could not order online from Australia and decided to use Price USA after reading every review I could find. I needed a service that could purchase the item on my behalf and forward it to me, not just a forwarding service. Although I was very anxious given the value of the item, I went… Read more

ahead with the order through Price USA and am very pleased with the outcome. They provide regular updates and heaps of information about the process.

As the item was valued at more than $1,000, I had to pay GST on the item + international shipping, as well as $83 import duty once it arrived in Australia and before it would be delivered (to UPS not Price USA). So this needs to be factored in to the cost of expensive items.

I am very pleased with Price USA's service.

Horrible customer service – The start of my experience with the company was great but buyers beware once you've paid. I waited a very long time to get my parcel. It had been over a month when I contacted the company and asked what was happening. The response I got was - we dont know where it is. you need to go call Australia Post and USPS on your own to find out. After a… Read more

week of making calls (mind you I ended up having to call the USA), I finally located my package. Thinking the nightmare was over, when I opened the parcel there were items missing. Again, I contacted the company and their response was - our USA partner said it was all there when they shipped it. While I! believe' that it's missing, because it's not a big price discrepancy I'm not going to do anything. Essentially, they told me to deal with it.

I was a bit astounded with this response as just because an item may not be worth hundreds of dollars, doesn't mean it doesn't have sentimental value.

I wouldn't use this service again and would recommend people use other couriers.

NOT Recommend! Poor customer service and damaged items – First time buying from price USA and for the first stages of the purchase everything was going well. However one item arrived to me damaged. I had a combined order and the items were to be posted together. While "repacking" the items and by that I mean the second item was simply shoved in-between items in the first order in their original shipping… Read more

box without checking what was in there first, the item was damaged. Being a collectible item it has now been rendered nigh-on worthless.

Upon providing detailed photo evidence of how the items were packed and the extent of the damage I was told that this was only covered if I bought damage insurance. The Price USA website lists damage insurance as being for damage that occurs during transit and this damage clearly occurred during the packing process at the hands of their USA partner. No matter the emails and photos I have sent, the male customer service representative I have been speaking to denies it was damaged on the basis of "(partner) would not have damage it when packing it" rather than taking into account the facts or evidence.

Beware using this service as if they make a mistake it seems it will all fall on you, the customer.

Honestly, I would not recommend anyone to Price USA. Just not for me – 10/06/2016 This is my second time using Price USA and I must say, it was an absolute ordeal. I don't usually post any reviews, but I felt the need to with my recent dealings with PRICE USA. I would say I am an easy going person, but one thing that gets on my nerve is crap customer service. Why work in customer service when you can't even… Read more

provide the basic skills of customer service - communication. People like to keep informed, updated of their items and what's going on. People like to be reassured that they're not dealing with dodgy people, especially if they've made payment online via bank transfer/cc. Lesson learnt - People please listen, if you're going to purchase anything from now on, please pay via PAYPAL so you can make a DISPUTE.

I've been emailing this Stephanie person back and forth, she managed to get me the backpack I wanted from ebay. I checked the ebay link and the item was still listed there, so hold on.. What's happening? I linked her the website (several times) to confirm if that's the item she had purchased and she probably didn't even click on it and said yes to shut me up. I checked again and it's not even sold.. So I contacted the seller to ask them if the item has been sold and they said no. I asked Stephanie about it and she she got aggressive, said I had no right to contact the ebay seller... and even told me to stop emailing her or else I will be charged LOL what an idiot.

Just thinking about dealing with these people just stresses me out. I don't believe they are 100% honest people, prices and exchange rates aren't accurate (so please check on xe.com before you pay anything) and they won't offer you cheaper options. Just save your time and money and ask a relative or friend overseas or find other agents who will clarify the fees for you because it honestly shouldn't be this complicated. You look up the item, find out the shipping prices and agent fees - that should be all, shouldn't be costing you triple the price. Please don't buy through this company unless your item is cheap I guess, but I wouldn't take my chances.

My backpack wasn't meant to cost more than AU 500 inclu shipping (it is listed as US$235 on the actual website which is roughly AU$318.00 and the bag is weighed at 4lbs) but they charged me AU700+. It wasn't what I expected at all and I'm really annoyed.

They were going to cancel my order because I mentioned something about exchange rate and feeling ripped off, but out of good will, I will just pay the rest of the amount quoted because apparently they went through so much effort to get the backpack lol. Just want to get this ordeal over and done with.

12/06/2016

lol I'm just getting more furious by the day.

I just can't believe how bloody misleading this is for a bloody backpack. I asked for the original invoice so many times now, Daniel has advised it's in the box. WTH. I advised for it to be sent to my email. This is so dodgy. Even Carolina says she will email it to me when she gets it and obviously she hasn't because the invoice has been in the box. - They even said you want it for warranty purposes, why do you need to see it? - Err why not???

Lol Now I get the Price USA invoice...

Backpack - US$262.50 - But I was quoted US$375 and I was even told that the agent Stephanie didn't purchase the backpack from ebay even though she entertained the idea to me that she did. I am so annoyed at how much they have lied to me. Apparently, she got it somewhere cheaper... This is all new information to me. Why was I not told this before? Daniel quoted 'the way the USA partners system work is a little complex'. Really? You get a quote and fee and you rip people off is that what's complex? And now I find out someone else went to buy the bag and gave it to the agent???... I can't stress enough how dodgy this is.. So they can charge me extra fees.

Shipping 92.74 - I was quoted $120.00..... I don't even know..

Ok, this one is odd... Handling fees 150.32 - wtf is there to handle? It's a backpack? It's about 4 lbs. It got sent to the agent's address? This part was not thoroughly explained to me. I was not told this at all when they quoted me the second payment. This whole transaction just feels like a scam to me. I was just trying to buy something as a gift for my partner and it turns out to be an ordeal. I really hate how this business operates and I am never ever using or recommending anyone to this site. I will actually go out of my way to prevent someone from using it if they ask me about it.

Daniel advised me to 'stop focusing on the breakdown of various sections on the invoices and focus on the total. That is all that matters'. ..... Um ok. I do care where my money goes.

This is costing way more than I expected and it just doesn't make any sense.

Shoes that were not available in Australia – Fortunately I was advised to use this site by my son who lives in the USA. Caroline answered all my questions and provided comprehensive information to follow about the time it would take to receive my goods. I found the postage a bit expensive. this was the lowest freight I had to choose from. Maybe I need to check more carefully next time. Shoes are exactly what I expected and fit perfectly.

Great service and easy experience – I ordered a laptop through PriceUSA and the contact was great. They have three trust accounts so transferring between the major banks is easy and fast, and they're in contact the whole way. The only minor issue I had was that I asked if the price included customs clearance and was told the only thing not included was GST, however I noticed when… Read more

UPS contacted me that they had charged me for the customs clearance. Not a major issue by any stretch.

Great experience and would definitely recommend them.

Excellent all round – I decided to use Price USA after reading some reviews, and I was not disappointed. Everyone I dealt with was fantastic with prompt and detailed responses. My package arrived in record time and I'll definitely be recommending Price USA

Excellent and quick – The entire process was painless. Received an invoice, paid to bank account, received a receipt email. Product ships, received by trustee in America. The trustee then puts up with me asking for pictures for three days, without so much of a hurry up! When requested, the item was shipped and the remainder was paid. I received the items 5 days later,… Read more

via UPS. Excellent, quick and discreet. On top of that, there are real humans who can give you real human responses behind this operation. Excellent.

Very impressed! – This is the first time I have used this service and I was very impressed with the professional, prompt service I received. Everything was explained very well and regular emails were received all the way through. No hesitation in recommending Price USA to others :) :) :)

No issues – This is the first time i've used this service and had zero issues. I received the ski jacket i ordered and it was received within the prescribed time. I read reviews about the exchange rate but hey, they have to make money somewhere and the all in cost of the jacket was AUD270, well below the retail cost of AUD450 i would have paid locally. I… Read more

received email confirmation at every step of the process and in every instance where i had a question, i was answered in a timely fashion. My wife has been using PUSA for years and has never had an issue...will be using them again.

AM

Carhartt Jacket Purchase – I placed my order for a jacket off the U.S Carhartt website which only ships to the U.S hence why I used this service to ship to Australia. From the day I sent in the order to the day it arrived at my door was one month total. However, the free shipping on the carhartt website option was used which takes up to 10 days an then I used the cheapest… Read more

shipping method to get it to Aus (14 - 21 days). It was such a good shipping price and the customer service was excellent. I could not have been happier. If you want your item quicker then there is always the faster shipping options! Would definitely recommend. Paid $220 for a jacket that if it was even available in an Aus store would go for $300 - $400

Excellent Service – This is an excellent service with great communication. Item was shipped to me quickly and arrived within 2 weeks. It was exactly what I ordered and arrived well packaged and in excellent condition. Process was easy and painless, will definitely use this service again.

1st time user – I was referred to the site by a colleague who has used Price USA several times before. I was a bit hesitant at first because I have been caught out with shopping online before. However it was not the case with Price USA. The customer service and communication was fantastic. The team at Price USA provides you with updates at every stage of the… Read more

process. I would definitely reuse the site and recommend it to others. Thanks Carolina, Lindsay and Daniel for making the process so easy and seamless.

Now on my 13th order, never had a problem – I first used Price USA in Feb 2010 after reading an article in the Fin Review and having despaired of the price of Aveda products in Australia, which were and still are, a gigantic rip-off. Never had a problem, my first order was no. 10533 and current (13th) is 100053. Constant communication from both Carolina and the US agent every time. Aveda,… Read more

along with many US suppliers, don't allow Australians to buy direct (they still don't believe there is anyplace other than the US in the universe, I think) and this way works. Even with the exchange rate around 70c, buying 2 items and paying freight saves me $60. I understand why the tracking isn't available and have never had to wait longer than 10 days from despatch in US (unless Australia Post stuffs up as it often does). Faultless!

BE VERY AWARE WHEN USING THIS SERVICE!! --- NO PROOF OF PURCHASE IS SUPPLIED – My product arrived on time and for that I cannot fault the service- HOWEVER- there are several big beware signs that are not made explicit on their website that would ensure that I would never use this service again and would opt for an alternative in the future. 1. YOU ARE NOT PROVIDED WITH ANY PROOF OF PURCHASE- All of the new tags had been… Read more

removed from my item- there is literally no proof that the item that I have purchased is in fact the one that I ordered. You are not provided with a receipt aside from your order from Price USA. This is not proof of authenticity in any way.

2. WARRANTY WILL BE VOID- because of this you are unable to claim any warranty on any item that you have purchased because you have no proof that you purchased it.

3. There is no parcel tracking provided through this service. Although this is less of an issue

I did not find this service to be what it presented online. I would recommend anyone who wishes to ship something from the US to go with a different carrier which provides an original receipt at a minimum.

Merrell shoes – Thank you, fantastic service, very prompt response with email correspondence, quick delivery. Will certainly recommend you. Thank you Daniel and Carolina

Fantastic service and would order again – I bought a pair of Nike id shoes and found the whole price usa experience experience great. They made it easy to order and answered every question I had. I loved that I was kept informed all the way through the process and when the shoes turned up they were just what I wanted. I wish all Australian stores offered the same great service. I will be ordering again with price usa soon!

Poor form buy Price USA, PUSA Pty Ltd, AM Forward, Trust for Price USA, Trustee for the Trust for Pr – The last two dealings out of dozen with Price USA have ended badly. The last order ended up in the hands of NCAT. At NCAT the Price USA rep said that the dispute was with an American company PUSA PTY LTD not Price USA of whom I dealt with. Later at the same meeting it came out that an owner of Price USA was in fact a Trustee for the Trust for… Read more

PUSA Pty Ltd. At the second meeting the trustee claimed not to have any knowledge of my complaint. So a third meeting was arranged at tax payers expense. Prior to the third meeting Price USA came good with a refund.

It would of been good if a refund was offered straight away.

I would suggest others try Shipittome.com or Forwardittome.com as they are honest.

Price USA is amazing! – This is a really great service! I have used them to buy clothing from stores that are prohibitively expensive in Oz; and its saved me a lot of time and money. The communication is really good between you and their respective buyers, and there are no delays. I really appreciate their service and will go back again!

Wouldn't use again – Don't bother paying for faster delivery as they take the money and send it slowly anyway. I wouldn't use again as I have since found other more reliable companies out there.

Great Service – Despite the issues I had getting the item in stock in the US, these guys worked with me to organise the purchase at the right time to make sure I got what I wanted. The communication was excellent and the item arrived ahead of schedule.

Another easy, seamless transaction! – Just recieved my 2nd order placed with Price USA, and once again, a quick and easy transaction, which has saved me well in excess of $150! Once again wanting some fishing-specific shirts, in 4XL, (unavailable in Aus - and the nearest competitor only offering 3XL, @ $75-$80 per shirt), I was able to purchase 4, in a far better colour range, for… Read more

$37.50 each, including postage and Price USA handling fees.

Will I use them again? Definitely!

Will I recommend them? Definitely!

ordered cosmetics EXCELLENT SERVICE!!! – I have been looking to complete my makeup kit for awhile and really wanted to purchase urban decay but unfortunately it is very hard and expensive to find in Australia. I came across Price USA and thought id give it a go. Amazing company that go above and beyond and keep you up to date every step of the way. They are super quick to respond via… Read more

email. From start to finish it took about 2 1/2 weeks to arrive at my door which is amazing!! Thank you so so much will he using you again in the future.

Money saver! – Company was going to charge me $200 to ship to Australia so used price USA instead, saved me a lot of money, was fast and a quality service :)

PriceUSA - NikeID's shipped to West Aus – I purchased a pair of NikeID running shoes in January 2015! The Price USA service is extremely easy to use, bank transfers for payment meant I didn't have to wait until pay day and could order straight away! The price of shipping was also very cheap! Shipping was very quick using their cheapest freight service available, considering they were… Read more

custom shoes & took a few weeks to be posted by Nike alone.

The Price USA communicated with me every step of the way, extremely good customer service.

10/10 would recommend! Definitely going to use Price USA again!

Professional and fast! – Was hesitant to use the service at first, but was happy with constant feedback via email which was clear, though not concise expectedly. Items arrived ahead of schedule completely intact. The entire process though a little complex was much faster than I anticipated. Will use again!

Excellent service – If you are looking for a reliable shipping company to get something that you've bought delivered for you, then Price USA will not disappoint.

Terribly rude staff, inaccurate shipping estimates, do your research! – I had read many negative reviews of this company before choosing them, but decided to give them the benefit of the doubt, being Australian. I gravely regret this decision, and will never be purchasing with them in the future. After the latest incident I set up an account with another major forwarding service and have never looked back,… Read more

successfully forwarding over a dozen parcels since June with no issues whatsoever.

I suggest anyone else considering using PriceUSA keep in mind the issues mentioned in other less favourable reviews they come across, and would definitely avoid using for any time sensitive deals. Check sites such as Amazon who state the dimensions and weight of an item. Compare that to what PriceUSA quotes, and query the difference, as there almost certainly WILL be one. And check the weight of the package once it arrives!

This service is probably good for those who have minimal knowledge of internet purchasing or regard for being overcharged. Communication is also quite poor from my two experiences, unless you ask for a refund, and then you will get (rude) replies to your emails.

You only need to see the aggressive manner in which the owner and her husband reply to any critiques here or elsewhere to get an idea of the way customers are treated - some of the most rude and unhelpful business representatives I have ever come across, which is a shame as it means I have taken my business overseas.

Note - I will not be responding to any comments under my review by the business representatives, as from experience they are very selective in their version of 'the truth' and must always have the last say. All of the facts have been stated here, and I have nothing further to add. I am just posting this in the hopes that it helps someone else avoid the same situation. It is also interesting to note that many of the glowing reviews are from members with no other review history.

Great way to buy shoes! – I am very pleased with the prompt communication, final transaction & delivery of my 4 pairs of shoes! I'm impressed by this service & would certainly recommend them & will use them again. Lynne  Show reply

They rip you off! – Do not use price usa at any cost! Unfriendly, unhelpful and blatantly rude. I ordered off sephora during their vib 20% off sale. First, they screwed up my order and forgot to add one item to the cart. They didn't even realise until i mentioned the total was incorrect. Next, my order was delayed due to "some items not being delivered by sephora".… Read more

They didn't even tell me which items were missing, just simply that they were missing. I was informed by email that this could take up to 2 weeks for the missing items to arrive, after which, the us based rep would contact sephora and chase up the issue. I was also informed that i could either have the items that had already arrived shipped first and then get the missing items shipped when it arrived, or just wait and get everything shipped at once. I opted for the latter, but asked for periodical updates on the situation, however i did not receive any. After a 2 week wait, i received a confirmation email stating that my items were on their way to me. At this point, as one would, i assumed that all items in my order had arrived and were on their way. This was not the case. Once i opened the package, i found a clumsily written note that was rife with spelling errors pretty much stating that sephora's inventory was incorrect and the item was not in stock therefore they didn't include it in total cost. This would be fair enough if the cost of shipping overall would have gone down slightly, however it did the opposite. Surely one less item equates to less weight and volume which would translate into lower shipping costs. To make matters worse, i only received 1 sample out of the 3 that i was supposed to get. The whole ordeal wouldn't have been such a disappointment if price usa had the courtesy of letting me know this in an email prior to shipping the package to me. I emailed [name removed] to make him aware of the situation and he replied in a passive aggressive manner basically telling me to shove it. No apology, no empathy. Just arrogance and disrespect. Save yourself the headache and look elsewhere.

Trustworthy & efficient, great service all round! – I must admit i'm surprised how well this service worked, i was a little hesistant about the idea of paying someone else to order my goods & trust them to send it to me all the way from the US. However, communication from Price USA & their US partners was thorough, they kept me informed through the whole process & is very well priced. I am… Read more ·  1

definitely going to use their service again & again. Very reliable. I received my parcel 21 days after the US partner had shipped from the US.

Thank you! – Half price cosmetics from major retailers & great communication through out the process I just placed another large order and will do again :)  Show reply