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Product Key 24

Product Key 24

4.2 from 78 reviews · View Statistics
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Reviews

4.2
78 reviews
  • Product Quality
    4.3 (57)
  • Return Claim MadeYes (7) · No (48)
  • Shipping
    3.9 (14)
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BUYER BEWARE

published

Over 25 emails 6 calls and a non existent tech session for a faulty product.....
They are off shore India I think.....they take your money but provide simply the worst customer service ever!
I will never purchase from them again....I have spent $130 and I have nothing it is now day 20......

Product Quality
1/5
Shipping
1/5
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Purchased product without being warned about compatibility

published

I purchased this product without being advised to check compatibility with my laptop. Ok, so my fault… but there wasn’t any compact check before purchasing.
As I tried to download it became obvious it wasn’t suitable. Asked for a product that was,and was told I had to purchase another one but they would give me 20% discount. All I want is an exchange to something I can use! So far no luck at all.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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trojan
trojan
  • 3 reviews
  • 6 likes

Great service and back up

published

Easy transaction , had a bit of an issue with the download but was sorted pretty easily. Was reassuring that help was not to far away.

Product Quality
4/5
Shipping
4/5
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G Albert
G AlbertSouth East Queensland, QLD

Excellent Customer Service!

published

I purchased a 2021 product without checking out compatibility with my existing 2016 Home and Office so I thought I'd wasted my monies as it was my fault. However, I asked if there was someway I could resolve my problem. It amazed me how helpful they were and resolved my problem at no further cost. Customer Service - there's none better!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Rod
RodPerth, WA
  • 2 reviews

Great result after rocky start

published

After needing an additional software product for my newly purchased laptop, and having paid for new software subscription, had some issues with getting system to accept licence key.
After contacting support by email and explaining situation, Productkey24 offered a work-a-round solution at no additional cost and Laptop software now operating perfectly. great work.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Gwen L.
Gwen L.Greater Melbourne (Metropolitan), VIC

Excellent customer service!

published

When I was faced with a problem with downloading a purchased program package, Product Key 24's customer service support personnel gave me a solution that resolved the problem!

Product Quality
5/5
Incentivised Review No
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Technical Support - perfect!

published

Having purchased some software, I was unable to download. On contacting Product Key 24 I was given all the help I needed which was much appreciated - many thanks.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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LES19
LES19Northern Region, NSW
  • 4 reviews

Great help.

published

Melissa on the online chat was fantastic. I’m not tech savvy and she was very patient and knowledgeable. Thank you.

Incentivised Review No
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Vladimir
VladimirSydney, NSW
  • 2 reviews

Word 21

published

I had initially problem downloading and installing software, but the customer service was a great help and all is a ok now.

Product Quality
5/5
Shipping
4/5
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Paul Crosbie
Paul CrosbieCentral Highlands and Goldfields, VIC
  • 3 reviews

So very supportive

published

a very easy service to use. I had some difficulties with the product through my own fault and the company was so so sunderstanding and supportive. All OK now

Incentivised Review No
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Jim B.
Jim B.Greater Melbourne (Metropolitan), VIC
  • Verified

Expert Help When Needed

published

Installing/activating Outlook seemed beyond me. The chat desk at Product Key 24 gave great support. Thankyou and appreciated. Jim Beck

Incentivised Review No
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Alan K
Alan KWestern Australia

Excellent customer service

published

Helpful , easy and accurate response and resolution.There communication is very good.The responses are kept simple .
Signs of a good company.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Phil WA
Phil WAPerth, WA

Assistance in MSAccess requiring MSOffice to be uninstalled. Highly recommended.

published

Assistance given was above and beyond expected. Previous MSOffice needed to be uninstalled and reinstalled - Many Tks Phil Reed (reluctant computer operator).

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Excel installation issue

published

After buying and installing Excel it would not start as a .dll file missing. They offered a teamviewer session to fix my issue. A technician accessed my PC and promptly corrected the issue and got excel working.
I cannot thank ProductKey enough for fixing the issue quickly. Fantastic service, thank you very much.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Upset
Upset
  • 2 reviews

Problem resolved in record time

published

I purchased the wrong software which wasn't compatible with the Office 2021 which I am using. I didn't think I would receive any sympathy for being so foolish. However, the reply I promptly received provided me with a great solution and now I have the products working together. Thank you so much Product Key 24, you are amazing.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

Neville
Nevilleasked

Invoice 3791 Order 6006814

3 answers
Neville
Neville

I have the product Key for this product but have not got it downloaded and set up.

Neville
Neville

Is there a problem getting it downloaded and setup

Jules
Jules

It depends. In my case the product is not compatible with my system, so I can’t do anything and there is no refund. BE VERY CAREFUL WITH THIS COMPANY

Davrhon
Davrhonasked

I have just purchased MS office 2021 for mac, and followed the link to down load it but its taken me to office 365, which is not what i wanted or purchased.

1 answer
Mike
Mike

Hi Davrhon, i would recommend buying from softwaremaster.com.au as they are a genuine software online retailer with money back guarantee unlike productkey24.

Xtra Y.
Xtra Y.asked

How do I get a replacement key for sxt xl scooter

No answers
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Details

CategoryShops and Online Shops
Offers Free Standard Shipping No
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