Pure Indulgence

Beautiful - worth every minute. Cannot express how much I enjoyed my time at the Robina salon. The managers & team make you feel welcome and comfortable from the second you walk through the doors. Will be back, always :) x

My FIRST EVER FACIAL – Yesterday I experienced my FIRST EVER FACIAL, MOLLY made me very comfortable, I just loved the facial as well as a very relaxing massage. Molly was great THANK YOU MOLLY. We’re off overseas tonight, so a perfect start to my holiday.

Pure Indulgence Carindale shopping centre – I recently visited Pure Indulgence, Carindale Shopping Centre (near Rebel), on September 17, 2024, around 3:15 PM. Unfortunately, my experience left much to be desired. The staff member attending to me seemed to be in a rush and came across as agitated. When I asked questions to clarify the details of the beauty service, she responded with, “Like… Read more

I told you,” which made me feel uncomfortable and hesitant to ask further questions.

I believe a customer service interaction should be more patient and welcoming, especially in a beauty service environment where understanding the procedure is crucial. I hope the staff can improve on this aspect for future clients.

Not the relaxing massage/facial I was hoping for – I recently visited Pure Indulgence North Lakes with high hopes for a relaxing and rejuvenating experience. Unfortunately, my session left much to be desired due to an overemphasis on the head massage portion. While I appreciate a good head massage, this quickly turned into overkill. What was meant to be a full-body relaxation session ended up… Read more

feeling like an endless scalp rub. Also the session started off well enough, with a calm and inviting atmosphere that immediately put me at ease. However, things took a turn when the therapist began working on my neck (I did ask for extra attention on my neck but never has it been like this). Almost immediately, my head was turned to one side and remained in that position for an uncomfortably long period. Overall, while the ambiance and professionalism at the salon were commendable, the execution of the neck massage was highly problematic. Proper neck support and varied positioning are crucial to prevent strain and discomfort, and this session fell short in that regard.

Stop upselling – Look the girls doing the treatments are amazing although they don’t stick to the same routine every time sometimes I get treated with extra care and sometimes no extra care no massage or very very minimal … would love it if they could go that little bit further each treatment not just your very first one with them … I’m a beauty therapist so I… Read more

know the drill with targets and hitting them and the push and pressure from bosses to sell sell sell and also so you can get your commission aswell but it is SO off putting and ruins the whole experience when you head out to the reception and here is the receptionist trying to continuously up sell and just assume and already has on the computer a package which you are looking at 600-800 which in the room you have clearly said that you will only be paying for the one . Then there is always something else like oh only today we have 15 percent off product which is funny as I know the mark up on these products already … they could be having 50 percent off and still be making bank . I’m just saying ease up on the pressures of upselling that’s all it’s a great service don’t ruin it and lose clients because of the assumption that they can afford it .

10/10 – I had my facial today at pure indulgence Chermside today with Laura and it was such an amazing experience. She provided a comfortable space and listened to what my skin needed and tailored a treatment towards me. Couldn’t recommend Laura highly enough.

The best facial on the Gold Coast! – I have had a 3x skin facial package at Coomera pure indulgence over the last few months, nothing but exceptional everytime! Olivia goes above and beyond from the moment you step into the treatment room, making you feel comfortable and relaxed. I have been bold over by her professionalism, expertise and friendliness on every appointment. Olivia… Read more

built me a skin care routine and after 3 facials I am seeing fantastic improvements on my face.

I have been recommending them to my family and friends.

You get what you pay for and staff are so polite and welcoming. Always a pleasure to see them! – Super relaxing and gives you a peace of mind knowing you are in great hands. Very kind and caring

Birthday voucher – I had a Spa Delight Facial today with Jordyn at Coomera Westfields.Thank you so much it was wonderful and so relaxing, I would certainly recommend you to family and friends such a lovely young girl

Pure Indulgence Christmas Voucher – It’s been awhile now but can’t seem to let it go. I was given a gift voucher from my friend for Christmas. He knew i was suffering from a loss, i wont go into detail. He was hoping that being pampered would somewhat help me. I was so deceived. Firstly i booked in with this particular person as I was given the advice that she would be good for me.… Read more

When i arrived for my appointment I got someone different. Through the whole experience, i just knew she must have been in training and there was a lot of banging and clanking at the sink which there was no way i could even relax. I had hot stones added to my treatment and they were so hot they burned my back. I didn’t complain escorted to the front counter because the therapist who did my session was right beside me and i did not want to embarrass her. It has taken me months to pluck the courage to say something. I just wish i had of said something then. The whole experience was a disaster and a waste of $149

Luxury – Had the Signature Pedicure. Such a relaxing atmosphere, the staff are so obliging. I asked for change of colour after the pedicure had started and there was no hesitation in doing this quite happily. Will go back!

Pure Indulgence review starring Rachael – I had Rachael yesterday for my facial. She was so warm and friendly. She was not pushy on products or upgrades, which I loved. I would recommend her and Pure Indulgence to friends and family. She was located at Westfield Carindale near Rebel Sports.

Garden City Pure Indulgence – Twee made my whole experience so amazing!! I’ve never been so relaxed during a massage to the point where I thought I fell asleep and started snoring!! Couldn’t recommend her enough!!

Wonderful massage – My daughter gave me a gift voucher for Mother's Day for a massage. I enjoyed a relaxing massage with Maddison at Carindale. Wonderful service, good communication, lovely atmosphere, she made me feel so pampered and relaxed. I would definitely go back, thank you.

Terrible Management - Request full refund – I am an essential worker. When covid hit, I went into the Chermside branch to try to work out when I could use my Mother's Day gift voucher. Was told by the manager that I had 3 years to use it. Was told by the manager that if Sunday is the only day I could come in, which it was and still is, that would be fine. Rang yesterday and spoke to the… Read more

same manager who told me that they don't work on Sundays anymore and that I had to contact head office, for a refund. Did that. Haven't heard from the head office. Feel completely stuffed around. Terrible management. So far the manager of Chermside has done everything over the year to avoid a refund of purchase. Now I demand a refund or go to ASIC.

Thank you Jade @North Lakes – As is the case anywhere, the quality of service is of course impacted by the culture of a place but is heavily affected by the individuals. I just want to give Jade at North Lakes a 'shout out' . She is the first person ever to suggest an alternative in a therapy given my skin's previous reaction. She was professional, and clearly takes pride in… Read more

her work. She understands the significance of offering a towel, a pillow, an eye cover. Some people don't bother with any of this. She was fabulous!

Horrible service – My MIL gifted me a voucher went for eyebrow and lash, went out without no tint on my eyebrow. Walk in today to use the remaining voucher 4 people in front seat no one bothers to ask. Arrogant ! Poor service north lakes!

Zara is Amazing !!! – Zara at the North Lakes salon gave me the most beautiful facial today. One of the best I’ve ever had. It was hydrating, relaxing and refreshing. Congratulations Zara. I’ll be asking for you next time I make a booking.

Can’t do without my pedi’s – The wonderful therapists at the North Lakes store are always friendly & easy going. My shellac pedicure is so relaxing & enjoyable. Highly recommend this lovely place & can’t wait to go back again

Dermapen Treatment – Thank you to the Garden City team for my amazing Dermapen results. After just three treatments my skin has been completely transformed and the overall appearance is much clearer and brighter.

Nails and Face Fit treatment – I went to do the nails today that were horrible and tried to do the evaluation of the face where she only showed the exfoliant and did not make any evaluation and bought me by the product and the evaluation of $ 20 nail $ 45 and product of 45, the total should be $ 110 and she charged me $ 120 without the invoice

Disgusting Service – I’m very disappointed, my daughter bought me a Mum’s Delight voucher for Mother’s Day. I rang Garden City Salon and asked for an appointment, the lady asked me what do I want to get done and I told her, I have a voucher to get the Mother’s Delight, as soon as I told her about the voucher they suddenly had no appointments for the next few days. Because I wasn’t paying them money I got treated like scum!!! Disgusting!!

Manicure Service – That`s the most awful experience I have ever had. Quality is way below the standard. My fingers sank in gel, but the nails themselves were not painted fully. The technician was totally unexperienced. The whole procedure was done on a massage table with a very dark light in the room. It was terrible.

No Vouchers on Sundays - Company Policy – Was given voucher by my family. Policy does not allow usage on Sundays. This is disgusting. Work full time, sport Saturdays with children and only free day is Sundays. Imagine walking into Rebel Sport or Myer or Coles and they advise that because it is Sunday, they can’t accept. This is a paid up voucher , should be available to use any time. Your policy needs review. I have told my family not to buy from here anymore.

Using Gift Vouchers on Sundays – Can’t believe a large company as Pure Indulgence does NOT allow the use of gift vouchers on a Sunday. Gift vouchers are paid in advance for a service; therefore are just like cash. And for all the people who work full time and would like a relaxing massage or facial on a Sunday as that is their only free time are NOT able to because Pure… Read more

Indulgence have the ridiculous clause.

“Sorry we do not accept gift vouchers on a Sunday”

Not acceptable and if your company wanted a lot more business maybe you should rethink this!

Very unhappy customer

Too good to be true – This year I spent close to $1000 on products that didn't help at all at garden city pure indulgence. The products that came in a package used for facial and needling to reduce my blemishes were not effective. The staff said they had treated successfully on other clients, but when I asked for evidence, they couldn't produce any. One of the staff… Read more

had steam blowing on my face to open the pores that I felt suffocated. She just turned on the machine and walked away . Never again would I use their service. To me their products are fake. I still have another treatment which I have paid but decided not to go there any more

Lovely staff and beautiful treatments – Been going to Pure Indulgence for many years, particularly the Sunshine Plaza salon. The staff are always lovely and helpful, chatting while I wait or helping me with questions and the treatments are gorgeous! Relaxing but I get my results every time too! Definitely recommend to anyone :)