Pureprofile surveys use to be a great place to earn a bit of extra cash. The surveys were always good and money was good for the time it took you to complete them. They have now introduced surveys from a group PureSpectrum ( pureshit) is more apt. I have given up sending emails back to Pureprofile re these surveys as you waste your time trying to… Read more
do them and you just get the same default email back saying nothing that is helpful as they are from a Partner Group so stiff. The other issue they have not been forcoming with assistance is I keep getting the error message below. Device/Browser Issues This can happen if the survey was started earlier and later expired, or due to device/browser issues. To avoid this, please complete surveys in one sitting and try a different device or browser if needed. No matter whether I use phone, tablet or desktop I get this error and of course no payment.
Pick the game up again Pureprofile or you will lose more people as two neighbours have already given up.
Unable to Redeem Rewards – Very Disappointing Support I have been completing surveys on Pureprofile and spent a lot of time earning rewards. Unfortunately, I am now unable to redeem my rewards because I cannot connect my bank account due to a name mismatch. My legal name is a single name and I do not have a surname. When I registered, the system… Read more
required me to enter something in the Last Name field, so I entered a period (.). My name fields are now locked, and I cannot correct the information myself.
I have contacted Pureprofile support multiple times and explained the situation clearly. I was sent instructions to change my name, but they did not work. I then received another response saying that my name had been changed and that the issue was resolved. However, nothing was changed and the problem remains exactly the same.
What is particularly frustrating is that I keep receiving what appear to be automated/AI responses saying the issue has been resolved, when it clearly has not.
I have spent considerable time completing surveys and earning these rewards, but I cannot redeem what I have earned because of an issue that I cannot fix myself.
Very frustrating and disappointing customer support experience. I hope Pureprofile provides proper human assistance instead of repeatedly sending automated responses that claim the problem is resolved when it isn't.
Thank you for taking the time to share your… Read more
I am having trouble with redeeming money I have earned on pureprofile surveys. This has been going on for the last 3 weeks and have been unable to fix this problem. I have been trying to contact someone about this problem. The messages under my mobile number is showing too many sms requests. Then I am told to contact your support for help. I… Read more
have contacted you by your report form on your website & then u send me suggestions & I try the suggestions but they do not work.
We’re sorry to hear you’ve been experiencing ongoing… Read more
Reviews with attachments
I have been unable to login since last night and I emailed support team 3 times but the agent called [Name Removed] who handled my case 681916 and 681965 didn’t help at all. It’s been a few hours I couldn’t login and no one from your end can help even though I sent multiple emails… The login keeps loading after I entered credentials and ended up… Read more
with 500 error along with information saying “ Unrecognized domain: my.pureprofile.com. Please try again. If the issue persists please contact support.” See attached below for more details.
I already cleared cache and cookies and tried different browsers and devices but didn’t help at all. I also tried to reset password but after I clicked reset link I was directed to the 500 error page again and showed me same information saying “ Unrecognized domain: my.pureprofile.com. Please try again. If the issue persists please contact support.”
The agent said he/she doesn’t know what the error means and then closed my previous case 681916 and 681965 straightaway which is ridiculous…
I also received several verification emails from your end saying the devices I was trying to login are not verified and a verification link saying “Authorise this login” is attached to the emails, but after I clicked the link it brought me to your site saying thanks for verifying the login and the redirected me to login page but after I entered my login credentials the page keeps loading again…
Is my account blocked / suspended by your end? Or is there any ongoing issue with your site? Can you get someone from your technical team to look into it and get my login issue resolved asap??
Thank you for bringing this to our attention. We're… Read more
Having some major issues with the redemption system. I was sent a notification that my bank details were incorrect around June 15. I had updated the details, they are now correct, and subsequent redemptions have gone through. However, the ones lodged on May 16 (7 transactions in total) are still pending and no updates have been given to me. I… Read more
have repeatedly tried to contact them on email, but it is always an automated response. Now, my account is on an endless login loop, likely banned by them. Which is really unfair as I am trying to resolve an issue they haven't been able to help me with.
Thank you for your feedback. We're sorry to hear… Read more
Dear Pureprofile Team, I am writing to formally request a technical review of my account. Despite my previous inquiries, I am still not receiving paid surveys, nor am I receiving the daily 8:00 AM email notifications I was previously accustomed to. I have attached a screenshot that clearly shows my current status, yet these core account… Read more
features remain inactive. I suspect a technical error or an issue following a recent system update has restricted my account.
I kindly ask that you conduct a manual, thorough cross-check of my account status rather than providing generic troubleshooting steps. I require a personalized investigation to resolve these disruptions.
For your reference: Name: Jarrah Goodes Email: [Content Removed]
Thank you for your review. We understand your… Read more
Pureprofile has been a very frustrating experience for me. I completed surveys honestly and earned $20, then requested my first reward. After waiting over a week for my gift card, my account was suddenly suspended a day before the due date without any proper explanation. If there was an issue, they should clearly say what it is instead of locking… Read more
my account after I already spent my time doing surveys. People should not work hard and then be denied payment at the end. I have reached out to customer care and provided the document needed to resolve the issue and since then i haven't gotten a single feedback from customer support.
This is my first time trying out the platform after my friend referred it to me with high praises, but now i'm highly disappointed at the turn of event, i never broke any rule and i made sure to answer every survey truthfully and in detail.
I want my account restored and my money paid. I hope the appropriate bodies take up this matter and resolve it properly.
Thank you.
We're sorry to hear about your experience and… Read more
Over the past few days, every time I try to open a new survey,I get the error message: "Sorry! Something went wrong. try again later." This happens on both the app and webiste. Is this only me, or there is a system or server issue affecting all the Australian users?
We're sorry to hear you've been experiencing… Read more
Hi Pureprofile team, its been 3 months since you help me fix my dashboard's technical issue. I really appreciate how much of priority you placed on the case. I have really enjoyed every bit of my experience with completing online surveys. My dashboard went blank this morning when I landed in Victoria. I am surprised that attempting my survey away… Read more
from Sydney would trigger an account limitation. Kindly look into it. Thank You so Much ! Best Regards !
We understand your concern regarding the account.… Read more
Pureprofile has been a very frustrating experience for me. I completed surveys honestly and earned $70, then requested my reward like normal. After waiting over a week for my gift card, my account was suddenly suspended without any proper explanation. If there was an issue, they should clearly say what it is instead of locking my account after I… Read more
already spent my time doing surveys. People should not work hard and then be denied payment at the end.
I now understand why so many people leave bad reviews about this company. I really hoped my experience would be different, but sadly it was not.
I want my account restored and my money paid. If this matter is ignored, I will take it further with the right authorities for unfair and misleading behaviour.
We’re sorry to hear about your experience and… Read more
Hi have been using Pureprofile for a while now and I discovered something unusual about my account Since I linked my phone number to my Pureprofile account on May 8th in order to place a withdrawal, all the surveys have disappeared from my feed. I haven’t seen any surveys on my dashboard since then, which is very unusual. I’m also no longer… Read more
receiving the daily emails, monthly draws, congratulations messages, and other features that should appear on my dashboard. I requested a withdrawal on May 10th with an expected payment date of May 15th, but I still haven’t received it. The withdrawal is still showing as pending on my dashboard, and I’m not sure what’s happening with my account. I’d appreciate it if the customer care could look into this, as it’s becoming frustrating especially since this is my first withdrawal. Please have the technical team refresh my account and resolve this issue so it can return to normal. Thank you.
We’re sorry to hear about your experience and… Read more
Hi Pureprofile, I’m reaching out again because my account still has zero surveys available. I have already contacted support, but nothing has changed.I have completed 100% of my profile surveys and my account is fully verified. I’ve made sure to follow all the Terms of Use carefully, yet my dashboard is still a ghost town.Could someone please… Read more
actually look into my account to see if there is a technical glitch or a block? The generic "no matches" explanation doesn't seem right for a fully completed profile. Best regards, Joseph.
Thank you for letting us know Joseph, We understand… Read more (+5 replies)
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I have been a consistent user of Pureprofile, but I want to warn others about a deeply concerning shift in their security practices. Recently, my account was "locked"—no new paid surveys appeared, and my attempt to redeem a $20 voucher was abruptly cancelled and reverted without explanation. They don't inform you when they lock your account unless… Read more
you contact them. When I contacted support, they then refused to explain the issue and instead demanded that I email them ID containing a photo, showing my name, DOB, and address - basically a government form of ID. See my screenshot of the email I received.
*This is a massive security risk* Sending sensitive identification through an unsecured email system is a recipe for identity theft. Pureprofile has my contact details and yet they refuse to use standard 2-point verification system (SMS/Email codes).
It is common to see people being "locked out" of Pureprofile for no reason, but demanding high-level identity documents to release earned funds (they are still holding onto approx $70), while refusing to disclose what the "issue" even is, is unacceptable and unprofessional.
My Advice: Be extremely careful. Your personal data is worth far more than the survey rewards. If they lock your account, do not feel pressured into sending sensitive ID information over unsecured email or any unencrypted system. Exposing a customer to the risk of identity theft is unacceptable. I am currently considering raising my case to Fair Trading NSW and the OAIC (Privacy Commissioner).
Thank you for bringing this to our attention. We… Read more (+7 replies)
Dear Pureprofile Support Team, I hope you are doing well. There's an issue with my Pureprofile account. Currently, my dashboard feed appears blank, and I am unable to view any profile surveys or paid surveys. I aslo requested a reward, which got declined. This issue has made it difficult for me to participate in surveys and use my account as… Read more
expected. I would appreciate it if you could look into this and help resolve the problem. I look forward to your prompt response...
Best regards, Charlotte.
We’re sorry to hear about the issues you’re… Read more (+1 reply)
I've been using the pureprofile for some 6 months now, and everything has been going smoothly up until the 16th April. I discovered that there was a change in my news feed. My usual profile stuff and even the monthly draw winners were no longer showing on the dashboard, and I couldn't see any survey at all. I've waited for a day or two, and it was… Read more · 5
still the same thing, so I decided to email the customer care, which they later replied instantly with the stock standard response of multiple reasons why this could be occurring. I emailed multiple more times with exact same instant response, that didn't help at all, it seems my messages weren't actually read and these replys where just any automatic reply. I can't see any surveys on my dashboard at all. I've refreshed several times, and it's still showing the same thing. It would be nice to actually get this issue fixed instead of being brushed off constantly.
I've been using the profile for some weeks now, and everything has been going smoothly up until few days ago. I discovered that there was a change in my news feed. my usual profile stuff and even the monthly draw winners was no longer showing. And I have contacted their customer support and no response and the issue kept persisting. I was… Read more
introduced by a friend that says only good thing about their company but now I am feeling differently about them. Thank you John Reese
Also I will to add that, all I am getting from their support is an automated bot replying to my emails. I am highly disappointed in them.
After several months of persistence, I have deleted my Pureprofile account. What was a semi-reliable platform is now, in my opinion, showing contempt for and a willingness to exploit its members' time, intelligence, and data. 1. Insulting Compensation Rates: The final straw was logging in to find a survey estimated at 7 minutes paying "Up to… Read more
$0.07." That is a rate of $0.60 per hour. In my opinion, this isn't just low pay; it is exploitation.
2. Arbitrary Deductions & Gaslighting about Survey Response Quality: Recently, their "support team" debited my account for an earned reward, claiming my responses were “illegible". My responses have always been articulate and thorough, and they failed to provide evidence to substantiate their claim. The Irony: I naively thought that surveys valued member feedback and viewed members as collaborators, and frequently provided critical feedback on poor survey design. This leaves me wondering whether my honest feedback was flagged as "bad data”.
3. Account Tagging and Screen Outs: Since their unsubstantiated accusation, my account appeared to have been shadow-banned or tagged. I was frequently screened out of surveys with a message about not meeting quality standards. These are surveys where I provided the exact same demographic data that was previously accepted. To be told you don't meet "quality standards" by a platform that constantly serves up surveys that have a broken Ul is a joke.
4. Bait and Switch “Support”: A few months ago, I spent a lengthy amount of time on a complex survey regarding sensitive social issues. I remember taking a great deal of time and care to consider my positions on the topics they were asking about. After the survey failed to credit, I followed up multiple times with the Pureprofile support team directly. I was met with ignored emails and the occasional 'we're investigating' but never any outcome—likely a stalling tactic designed to make members eventually give up on the money they are owed.
5. Broken Functionality & Platform Downgrades: * The "Bin" Icon: The feature to dismiss surveys is largely useless; most of the surveys that I deleted only reappeared in the feed later. * Rewards Downgrade: They have moved from the seamless Prezee platform to Giftbee, which is has significant bugs (admitted by Giftbee's own team and that Giftbee haven’t been addressing) and appears to offer no additional member benefits or features beyond Prezee's, despite Pureprofile's claims to the contrary. * Lack of Transparency: I noticed Pureprofile recently testing surveys that hide the compensation rate entirely (in my opinion this is unethical at best and likely illegal in Australia)—it appears as though this was likely a precursor to the $0.07 surveys they began recently pushing.
Pureprofile has transitioned from a historically more reliable and trustworthy survey site to what is now behaving like a dehumanising data-mining operation. If you value your time and don't want your earned money arbitrarily snatched back, look elsewhere.
**Edited in response to Pureprofile's reply:** Among other issues with their response to my review, Pureprofile says, “We aim to maintain data quality for our clients, but you should always be able to get a clear explanation.”
I find this statement particularly disingenuous. I take data quality seriously. I take care with my responses, and I have repeatedly provided feedback on poor survey design precisely because I believe better-designed surveys produce better-quality data. There is nothing in my conduct that suggests otherwise.
What I find particularly frustrating about Pureprofile's statement is the implication that concern for data quality sits on one side of this interaction—with Pureprofile—while I am simply the respondent who was subject to its quality standards. I care about the quality of the data I provide too. That is precisely why I was so concerned when Pureprofile's support team told me that my responses were “illegible”, deducted an earned reward, and failed to substantiate that claim when I challenged it.
I would have expected Pureprofile's response to my review to recognise that context: that the person writing this review is not someone who disregards data quality, but someone who takes it seriously enough to regularly provide feedback intended to improve survey design and the quality of the data collected. Instead, Pureprofile responded by reiterating its general commitment to data quality and offering to discuss my concerns privately.
I deleted my Pureprofile account after the experiences described in this review, and I have not reopened it or returned to the platform in the months since. Nothing in Pureprofile's response has given me reason to revise my assessment of those experiences.
Prior to deleting my account, I had already contacted Pureprofile directly multiple times about these issues and was unable to get them resolved. I will not be moving the discussion into private messages now.
Hi there, Thank you for taking the time to share… Read more
Pureprofile im here today because I came across this similar issue im experiencing that I noticed here others are also. So it’s been over 2 months and opened more than 5 tickets regarding the issue where my feed is empty and won’t give any surveys. Waited patiently hoping it will fix itself but it’s coming on 3 months and support won’t reply to… Read more
the tickets regarding this issue. Tried to call your buisness number in Sydney but it’s setup so you can’t actually get through to anyone and it just asks to leave account details to which someone will respond. Well I have my doubts to leave a voice message as like I mentioned my emails are being ignored. Why are the tech and customer service team ignoring these issues. John
Hi John, Thank you for sharing your feedback, and… Read more
Latest follow-ups
Disappointing. Last week a problem arose when I wanted to redeem a reward. I kept getting this message " Too many SMS messages requested, please contact our support for help." Also requested a valid mobile number and then a prohibitory sign… Read more
which stopped any process further. The number was correct and the only one I have. I was not able to use the report issue on my feed page. Kept coming up with a prohibitory sign and denied me access. I was able to get a message to their support team but unfortunately the response was not helpful to correct the situation. I was told to ensure the mobile number was correct. I would appreciate someone from Pureprofile to look into my account and sort this out. Thank you.
Follow-up · Customer Support Team were in touch almost immediately. Problem was sorted out. Thank you very much for your quick attention. Very happy to receive my reward.
Hi there, Thanks for taking the time to share your… Read more
I have on a number of occasions tried to redeem my points to cash. I am receiving Too many SMS messages requested, please contact our support for… Read more
help. This is a waste of time and I think that is what all the Staff are hoping for.
This is being totally ignored by either the staff or AI There rating is negative 100%
Follow-up · How often do you get SMS? Never No SMS sent to this day 22 August 2026 Did support resolve it? NO NO NO What's the usual wait time? How long is a piece of string, Months longer My rating will stay the same
Follow-up · I have on a number of occasions tried to redeem my cash. I am receiving Too many SMS messages requested, please contact our support for help. This is being totally ignored by either the Pureprofile staff or AI There rating is negative 1000% How… Read more
We're sorry to hear about your experience and… Read more (+3 replies)
Great Customer service agents who are always helping when needed Show reply
Follow-up · Pureprofile surveys I've been doing for almost 4yrs and Agents are always helpful if I have a question about a survey, which is solved quickly
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Positive reviews
Happy with great customer service experience. Highly recommend this company. I initially thought this is not a legit business but now realized they are professional and legit. 5 stars all the way. happy that they fixed my issue. so thank you Show 5 replies
A wonderful organisation to be a part of. Earning flybuys dollars for doing surveys is an amazing way to contribute to society and in return making shopping at Coles Supermarkets a lot more enjoyable. Thankyou Pureprofile for making this possible. Show reply
Useless, still owes me $230. Won't reply to support tickets or bugs in there software. Updated below, support did follow up after my complaints. My issue has been resolved, I just wish it didn't take so long. Show reply
Follow-up · Just a follow, my balance has been paid as of yesterday 28th July. There seems to be a bug somewhere handling special characters in names, when PureProfile tried to match my name with my bank it was a mismatch. I was able to check my last name by removing the special character and middle names which still matched. So I updated my PureProfile name and bank details to match and everything just worked.
Negative reviews
I’m done with Pureprofile I would not recommend Pureprofile after my experience with them. On multiple occasions, I completed surveys accessed through Pureprofile, spending considerable time answering all of the questions and reaching the end of the survey, only for the third-party survey to fail to redirect me back to Pureprofile. Because the… Read more
survey did not return me to Pureprofile after completion, I did not receive the advertised payment.
This wasn't simply a case of being screened out after a few questions. I had actually completed these surveys and given the survey providers the information they were seeking, but because the process failed at the very end, I wasn't paid.
I raised this directly with Pureprofile support.
I was specifically told in writing that they would contact the appropriate party and check my responses against the data records. I was told that once my participation was confirmed, they would credit my account accordingly, that the manual payment would appear in my transaction history, and that I would receive an email notification when the payment had been added.
That never happened.
Instead, I subsequently received a response saying they had checked my account activity and that the problems appeared to involve surveys provided by Pureprofile's partner brands.
They explained that they have less control over surveys scripted by partner brands, said they had highlighted the issue to their partners and would try to ensure these types of surveys were avoided in future.
But that did absolutely nothing to resolve what had already happened to me.
I had completed the surveys.
The survey providers had received my responses.
The surveys had failed to redirect me back to Pureprofile at the end.
I hadn't been paid.
And Pureprofile had already specifically told me they would check the data records and credit me once my participation was confirmed.
That promised resolution never happened.
Instead, my enquiry was eventually marked "SOLVED".
It wasn't solved. I still hadn't been paid for the affected completed surveys.
Now, while dealing with all of this, my Pureprofile account has been suspended AGAIN.
The suspension email says that a security scan indicated a possible breach of their Terms of Service and lists possibilities including multiple accounts, country of residence and inconsistent or inaccurate survey responses.
I have ONE Pureprofile account. I live in Australia and I answer surveys honestly.
Even more concerning is that Pureprofile is asking me to provide photo identification showing my name, date of birth and address to verify my identity.
I HAVE ALREADY DONE THIS.
The last time Pureprofile suspended my account, I went through their identity-verification process and provided sensitive identification, including my passport. My identity was verified and my account was reinstated.
Now my account has been suspended again and I am being asked to provide identity documents all over again.
And while my account is suspended, Pureprofile says my pending redemptions will not be processed.
So, to summarise my experience:
I completed surveys and wasn't paid because the surveys failed to redirect back to Pureprofile.
I reported the problem.
Pureprofile told me they would check my responses against the data records and credit me once my participation was confirmed.
That didn't happen.
I received a subsequent response about partner surveys that didn't resolve the missing payments.
The unresolved case was marked "solved".
And now my account has been suspended again, despite the fact that I have already previously provided identification, including my passport, and had my identity verified.
Meanwhile, money I have already earned and requested for redemption is now on hold.
That's enough for me.
Survey participants exchange their time, opinions and personal information for relatively small rewards. If I complete a survey, I expect to receive the advertised reward. I don't expect to have to repeatedly chase a company because a survey failed to redirect correctly after I had already completed it.
The amount of time and frustration involved is simply not worth it.
I will not complete another survey through Pureprofile.
At this point, I simply want the money I have already legitimately earned and redeemed to be paid to me.
After that, I am done with Pureprofile.
Thank you for taking the time to share your… Read more
SMS issues, Keep getting "Too many SMS messages requested, please contact our support for help.", can't cash out, waited weeks for an email response, can't reach customer support, only getting generic AI response which says the issue is resolved. Might as well be a scam site at this point.
We’re sorry to hear about the difficulties you’ve… Read more
I have been having issues with mobile verification ever since it was introduced, with the last problem started in early July when CRNRSTONE survey platform merged with PureProfile creating duplicate accounts sharing the same mobile numbers. Since then everytime I try to redeem using mobile verification I get an error saying mobile number is used… Read more
by another account holder.
I am no longer able to reach human customer support anymore. Customer support is limited to a small number of selected categories and any other issues, that do not exactly fit these categories, submitted to customer support email will receive AI slop within seconds with unhelpful generic responses, and telling you that the issue is resolved.
We’re sorry to hear about the ongoing difficulties… Read more
Recent reviews
Pureprofile has been an incredibly frustrating experience. I completed surveys honestly (with accumulated earnings totalling almost $200) and I requested a $70 reward payout. After waiting over a week for my redemption, my account was suddenly suspended without a clear explanation. I followed all instructions and promptly submitted my photo ID… Read more
for account validation to verify my identity. I also escalated this issue directly via email on July 24th and followed up on August 6th, but I have yet to receive a clear resolution or update.
Locking accounts and holding earned funds after users spend time completing surveys in good faith is completely unacceptable. I am posting here in the hope that Pureprofile management actually sees this and addresses the issue promptly (my reference number is 679765/686953). If this matter continues to be ignored, I will have no choice but to escalate this further with relevant consumer protection authorities regarding unfair and misleading practices.
We’re sorry to hear about your experience and… Read more (+2 replies)
No longer receiving surveys. Have sent two emails a week apart and received an automated response within five seconds claiming the issue has been resolved. It hasn't.
Hi Peter, Thanks for taking the time to share your… Read more (+2 replies)
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Thank you for taking the time to share your feedback.… Read more (+4 replies)