Quandoo
Verified115 reviews
Account was disabled with no notice or any warning given. Loyalty points have I assume been forfeited.
Use this restaurant booking site at your own peril. Based on my recent experience this site is a scam. I have waited four months for my $15 loyalty cashback to land in my bank account, and it’s still not arrived. On 21 February I booked a Melbourne restaurant through Quandoo and I followed all the steps required to redeem my $15 loyalty credit.… Read more
However, some four months later and four follow up emails to Quandoo I have not seen one cent. As recently as May I was informed by Quandoo my claim had been escalated, and I should receive the loyalty payment imminently. As compensation I was invited to make a further restaurant booking through Quandoo and I would receive additional bonus loyalty points. Clearly this is something I will not be doing. As the saying goes’ insanity is doing the same thing over and over and expecting different results.
Made a booking for 9 people at Silver Brewing Co well ahead of the time like the booking was made in the morning, and time booked was in the evening. To our surprise when we arrived at the time Silver Brewing staff was not even aware of the booking. They accommodated us, but still. Will avoid Quandoo as long as it is possible.
Follow-up · Quandoo notified me that a booking was made. Regarding the staff, they just set up a new table in one of the rooms that was under sort of repairs.
Reviews with attachments
- +3
Extremely Disappointed – Lack of Responsiveness and Unfair Treatment ***** STAY AWAY - UNREASONABLE AND UNRESOLVED. NOT WORTH UR TIME & EFFORT ******* I have been a loyal and consistent user of Quandoo over the past few months, primarily for bookings at Dum & Rum and Dosa Hut Aspley, which are both conveniently located near my workplace and… Read more
home. However, my experience has taken a sharp and disappointing turn.
Recently, my account was suddenly blocked without notice, citing suspicious booking activity and questioning the authenticity of my bookings. Quandoo demanded credit card transactions or receipts to validate my dining visits. I promptly responded, providing clear evidence of my visits to Dum & Rum including receipts, card transactions, and reward notifications from their in-house loyalty program.
As for Dosa Hut, I explained that they do not offer a rewards program and encourage cash payments via discounts, a common practice, especially in today’s cost of living crisis. As a practical and budget-conscious customer, I naturally chose to pay in cash. However, since I didn’t foresee needing proof for such transactions, I didn’t keep receipts. Quandoo acknowledged my explanation and eventually restored my account, but what followed next was even more frustrating.
All my accumulated points were wiped, and no cashback was facilitated. Despite repeated follow-ups, I’ve received no response or resolution from the support team. It’s incredibly disappointing that, instead of investigating with their own partner restaurants for validation, they chose to penalize a loyal customer arbitrarily.
The complete lack of transparency in policy, unresponsiveness to emails, and dismissive attitude toward genuine explanations has left me feeling frustrated and disillusioned. I will no longer be using Quandoo. The only motivation to use this platform was the modest cashback program and if that is handled so poorly and inconsistently, there’s no point continuing.
With limited participating restaurants, poor customer service, and unclear policies, I would strongly advise others to reconsider using Quandoo. A platform that cannot handle its loyalty program fairly or communicate effectively with its users is simply not worth your time.
Perfect :) – It's a perfect system. They responded to my requests immediately and are always kind. They also calmly understand complex explanations and process them quickly. Show reply
Positive reviews
The ULTIMATE in care and service – Milton was exceptional in the care and service provided. I had to hang up after a lengthy wait time while I was in lunch service. I don’t blame the crew for this situation as I am sure they were answering calls as quick as they could, but my own time was limited. Sometime later I received a call back from Milton whom at that stage was able to… Read more · 1
assist me with my initial inquiry and concerns. I have never before experienced this and in all honesty was going to follow up on my concerns when I had more time! He was pleasant and extremely helpful and that fact that he called me back was the ultimate display of SERVICE AND CARE! Bravo team quandoo. You have won my heart and respect.
Responsive and Accurate! – The staff of Quandoo are very helpful, Responsive and Accurate! Show reply
great help – conan was a great help, more generally everyone is always happy to help and find a solutions to all my weird requests... Show reply
Negative reviews
We booked a restaurant using Quandoo. They marked us as “no shows” so we didn’t get the points. I proved to Quandoo, using my bank statements, that we had attended. I have sent two emails on 14/2 and 20/2 asking for my points to be credited and have yet to receive a response. Very poor customer service!
Hi Donna, Thank you for your feedback and… Read more
The Quandoo app doesn't allow me to redeem significant points accumulated and several attempts to raise the problem through their only means of contact, service.au@quandoo.com, over the week has had no acknowledgement or response. Very disappointing!
Hi Evey L, Thank you for this feedback. Our… Read more (+2 replies)
Loyalty points system is a scam. I’ve accumulated enough points for two payouts and then for some reason they remove/decline reviews that you’ve posted.
Thank you for this feedback. To allow us to… Read more
Recent reviews
Avoid Quandoo. The restaurant said I no showed and Quandoo doesn't reply – The restaurant claimed I did not attend. I sent Quandoo two emails with my receipt and I've had no reply in a week.
Hello, thank you for the feedback - can you… Read more (+5 replies)
Find out how Quandoo compares to other Services
Know better, choose better.
Booking not received – Used Quandoo for the first time, easy to use and quick response and confirmation of our booking. We arrived at the restaurant with 8 people to celebrate a family birthday and the restaurant had NO KNOWLEDGE OF OUR BOOKING. very disappointing. Wouldn’t use it again
Hi Linda, Thank you for taking the time to… Read more
Horrible service – Emailed them on 26 June, 26 Aug and 9 September still no update or payment of my points redeemed. It seems that they don’t have a reliable support system for consumers. Would not trust them
Poor customer service – Customer service is beyond delayed. Takes over a week to get a response and when I do get a response it’s the same basic response I’ve already been told!
Hi Jess, thank you for your feedback. I would… Read more
Amazing phone service & such friendly staff – I needed a few changes on my account. Milton was amazing. He was very accommodating and guide me through all the steps to change what I needed without any issues at all. The kind nature and the willingness to accommodate to my needs above and beyond, and I appreciate that as a business owner time is of the essence so thank you Show reply
Quandoo customer service - Milton – Nice costumer service from Milton, very helpful with the business centre and tablet Show reply
Great platform for bookings I’ve used this company for the last 2 years – Good service fair prices they seam to have a good system in place Show reply
Great product and features! – Quandoo has made it so easy for customers to book a table instantly online and us to keep track of bookings and availability. Couldn't be without it now! Show reply
Very satisfied – Quick and professional response at all time. Definitely worth 5 star rating Show reply
The support team is amazing – Milton, who was my supporter, was amazing and very helpful. Milton managed to support me to adjust all the changes for both restaurants I am managing. I find the process was easy and was amazing to deal with. Thanks again for your help Milton. Show reply
Find out how Quandoo compares to other Services
Know better, choose better.
Thank you Quandoo team – Thank you Milton to solve my inquiry really helpful all the best!! Show reply
Very good service – Very efficient booking system. Milton, at the phone, always helpful. Recommended Show reply
Great help from Milton...super star – I got stuck changing the availability for NYE and Milton sorted it all out for me and gave me tutorial as well so that I know for the future, thanks a million Milton Show reply
Nice customer service – Very nice customer service it is really helpful to fix my problem Show reply
Options for booking notifications – Agent was attentive and they’re answered quickly to my email, their offer an additional way to check notifications. Show reply
Booking modification – The agent demonstrated the ability to rectify the situation and to take appropriate action. Show reply
Adjusted reservation diary – Very helpful ,fixed my request efficiently, a gave great advice Show reply
Perfect – Excellent customer service, excellent product. Highly recommend, helped our business grow Show reply
Good customer service – Really helpful and quick service…! Thank you very much ! A Show reply
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for your feedback. Could you kindly… Read more