Quandoo

Use this restaurant booking site at your own peril. Based on my recent experience this site is a scam. I have waited four months for my $15 loyalty cashback to land in my bank account, and it’s still not arrived. On 21 February I booked a Melbourne restaurant through Quandoo and I followed all the steps required to redeem my $15 loyalty credit.… Read more

However, some four months later and four follow up emails to Quandoo I have not seen one cent. As recently as May I was informed by Quandoo my claim had been escalated, and I should receive the loyalty payment imminently. As compensation I was invited to make a further restaurant booking through Quandoo and I would receive additional bonus loyalty points. Clearly this is something I will not be doing. As the saying goes’ insanity is doing the same thing over and over and expecting different results.

Made a booking for 9 people at Silver Brewing Co well ahead of the time like the booking was made in the morning, and time booked was in the evening. To our surprise when we arrived at the time Silver Brewing staff was not even aware of the booking. They accommodated us, but still. Will avoid Quandoo as long as it is possible.

The ULTIMATE in care and service – Milton was exceptional in the care and service provided. I had to hang up after a lengthy wait time while I was in lunch service. I don’t blame the crew for this situation as I am sure they were answering calls as quick as they could, but my own time was limited. Sometime later I received a call back from Milton whom at that stage was able to… Read more ·  1

assist me with my initial inquiry and concerns. I have never before experienced this and in all honesty was going to follow up on my concerns when I had more time! He was pleasant and extremely helpful and that fact that he called me back was the ultimate display of SERVICE AND CARE! Bravo team quandoo. You have won my heart and respect.

Amazing phone service & such friendly staff – I needed a few changes on my account. Milton was amazing. He was very accommodating and guide me through all the steps to change what I needed without any issues at all. The kind nature and the willingness to accommodate to my needs above and beyond, and I appreciate that as a business owner time is of the essence so thank you Show reply

Great product and features! – Quandoo has made it so easy for customers to book a table instantly online and us to keep track of bookings and availability. Couldn't be without it now! Show reply

We booked a restaurant using Quandoo. They marked us as “no shows” so we didn’t get the points. I proved to Quandoo, using my bank statements, that we had attended. I have sent two emails on 14/2 and 20/2 asking for my points to be credited and have yet to receive a response. Very poor customer service!

The Quandoo app doesn't allow me to redeem significant points accumulated and several attempts to raise the problem through their only means of contact, service.au@quandoo.com, over the week has had no acknowledgement or response. Very disappointing!

Avoid Quandoo. The restaurant said I no showed and Quandoo doesn't reply – The restaurant claimed I did not attend. I sent Quandoo two emails with my receipt and I've had no reply in a week.

Booking not received – Used Quandoo for the first time, easy to use and quick response and confirmation of our booking. We arrived at the restaurant with 8 people to celebrate a family birthday and the restaurant had NO KNOWLEDGE OF OUR BOOKING. very disappointing. Wouldn’t use it again

Horrible service – Emailed them on 26 June, 26 Aug and 9 September still no update or payment of my points redeemed. It seems that they don’t have a reliable support system for consumers. Would not trust them

Poor customer service – Customer service is beyond delayed. Takes over a week to get a response and when I do get a response it’s the same basic response I’ve already been told!

The support team is amazing – Milton, who was my supporter, was amazing and very helpful. Milton managed to support me to adjust all the changes for both restaurants I am managing. I find the process was easy and was amazing to deal with. Thanks again for your help Milton. Show reply

Great help from Milton...super star – I got stuck changing the availability for NYE and Milton sorted it all out for me and gave me tutorial as well so that I know for the future, thanks a million Milton Show reply

Technical assistance – Alyce has been extremely helpful and patience. She assisted me in amending my table floor plan and table seating numbers. She has also run me through the features of the software that i was never made aware of. Thank you Alyce. You are a champ!! Show reply

Helpful team who actually follows up – Many thanks to the lovely Quandoo team member who helped to investigate an awful, upsetting matter in which personal information was used by a third party, without my knowledge, to make a false booking. Suggestion for the Quandoo IT/tech department to please enable a verification step when members use their email addresses or phone numbers to make… Read more ·  1

restaurant bookings. Even leaving this review requires a verification step, so, please Quandoo, make it happen - for the online safety of clients, and for the good of restaurants.

Exceptional Quandoo Customer Service – Quandoo Customer Service is awesome, their team resolved my issue promptly with professionalism and friendliness. Outstanding service! Show reply

Great variety for families – Quandoo is easy to use and has a good, varied & large selection of eateries & restaurants from intimate to large family gatherings. I use Quandoo as often as I book eateries. Show reply

What a lazy disappointing booking system – Booked through this website online. Had a gut feeling that our large table wouldn't be booked with the restaurant. And true enough, called up to confirm booking directly with restaurant and NO booking was made. What a joke.

Can't live without it – I book using Quandoo all the time. I LOVE it! Can't live without it. Super simple for staff to use, and any time I have needed to contact support the issue has been solved promptly. Show reply

Excellent Business Product and Service – Quandoo Business application is very simple to use from the front end for staff to use. The back end GUI is smooth and quite powerful if you want to delve further into configuration. The Quandoo support team are all amazing. During COVID as a Multi-business owner in Melbourne times have been challenging and the staff have always bent over backwards with the constant changes and updates often working well into the night to resolve issues. Show reply

Don't use this service it is close to impossible to cancel a booking – Search for yourself once you make a booking on the web it is impossible to cancel it. Check the website yourself there is no 'cancel' booking option. Then signed up as a member in hopes it would match the email address and allow me to cancel but no such luck. These things are supposed to make life easier not harder now I am on the phone to the restaurant which is what I should have done in the first place.

No meal no booking no credit – Have sent 2 emails have had no response yet. Cancelled my reservation as manager was so rude fusion and swan. Rebooked another restaurant they have proof I have a credit. So disappointed ☹️

Crap – I booked a table at Okami for 7.45 only to find out that i was booked in at 5.30. Why would i booked a 5.30 spot when im at work? How the hell do you get this wrong.

Not happy is an absolute understatement – Thanks to Quandoo and Gold Moon restaurant in Brighton, our Christmas Day celebration was totally ruined. I booked Gold Moon restaurant via Quandoo on their website for lunch on Christmas Day as we dined there the same day last year and thoroughly enjoyed the experience. Two confirmation emails later from Quandoo .... we arrived at the restaurant… Read more

at the appointed time only to find a handwritten note on the restaurant door stating .. Sorry.. We are closed on 25th December & 26th December .. Thanks Seriously, how can a booking system and a restaurant mess this up so badly on such an important day of the year with NO other options available unless pre-arranged? Not happy is an absolute understatement.

5 Jan 21 - Update I emailed both Quandoo on 27th Dec (they replied today) and Gold Moon on 28th Dec. Gold Moon has not bothered to reply. In my opinion, this is extremely poor business management and demonstrates their total lack of concern for customer satisfaction on every level.

Owen and dan rodrick are champs! – Amazing service contacted them and within 24 hours had signed contracts to get us online and running Owen from support is just a champ! and Daniel the state manager has gone out of his way to get me online within days. a true asset to your company. i have taken quandoo with me to every business i own/run just because of the service received from these two and cannot recommend them enough!  Show reply

Hopeless yet again – This is the second time we booked with Quandoo. We turned up to the restaurant and they did not have booking or any tables. This happened before. We will NEVER use such a hopeless booking sytem, if you want the evening ruined booked with these amateurs!

Get's the job done – If we weren't in A Covid pandemic, I'd be able to say Quandoo has been outstanding. The pressures and challenges we have faced have more often than not been made easier, but not perfect. There are some issues I am forced to fix myself because Quandoo has not planned for. That's not really their fault and I get it. But I still have to pay for the… Read more ·  1

full service and adjust. I look forward to seeing the full potential when we can operate in normal circumstances.