R1 Auto

Did not have a good experience. Knowing about Car detailing myself and the current state of my car, I was concerned about the total time allocated to do the job since I booked it, because I booked the pre-sale ultimate package, which included most of the items that can be done in a car detailing. The time allocated for it was 3-4hours. Most of… Read more

the other car detailing company needs a full-day to do the job...(but no problems, trusted them within their time)

My Car is a 4x4 Triton, so a big car. Because I was concerned about the time they allocated for it, I gave then a call before the booking day to explain that my car was very dirty etc, that probably would need all the items included in the list for the product (Pre sale ultimate package).The booked time was 1pm.

They said I would receive a call from the staff before they get there for more details. I never received a call in advance, when it was 1pm (time the staff should be at my home) I have received a text message saying he would be at my house between 2pm and 2:30pm.

About 2:25pm, The detailer want to give me a call to know what were my expectations to be done. Well, I just needed what I contracted them for: Pre Sale Ultimate package. Anyway, I had a very busy day at work and could not get his call. Then he said it was getting late and did not do the job. I was already aware that the car would never look like a brand new car, specially about the faded roof and some bigger scratches as well.

Detailer was very respectful, no problems with that. The way I see it, they just need to improve some internal process.

I did have a bad experience, as I needed the car detailed ASAP. However, manager called me to check what happens, etc. I gave them the feedback/suggestions to possible improvement and they will refund my initial deposit back. Thank you guys, not everyday is a good day, but all good.

UPDATE (13/11/25) Manager (I won't mention the name), called me yesterday (12th November 2025) 7am! ( before business hours 8am ) complaining about this Google Review I made. In short, he was blackmailing me saying if I don't remove this Google Review he would not execute the Refund deposit.

The initial deposit receipt clearly states that the deposit is to secure the time slot ad it would come off the total booking price. The booking was cancelled by themselves, hence it should be refunded regardless. See photos attached of his call and receipt of deposit.