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RaboDirect High Interest

RaboDirect High Interest

2.8 from 67 reviews

See the Best Savings Accounts in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
20
4 star
7
3 star
4
2 star
10
1 star
26

Great Experience

published

I was almost put off joining Rabobank from the complaints on here but I went for it anyway.
I had no problems whatsoever. I suggest reading the T&Cs first so there are no surprises! (e.g. Yes - they do send you a Digipass to log into your account).
I found it quick and easy to join. I rang to confirm my current account was linked and got straight through to a lovely customer service rep. The Digipass arrived in 3 days and I had no issue using it.
Based on my experience I would recommend.

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gnmaier

gnmaier

  • 18 reviews
  • 4 likes

Warning! Life is too short to use Rabobank!

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Problems with online banking

published

Since they changed from RaboDirect to Rabobank I've had problems with online banking. Quite often it is impossible to login as their server does not response at all or I get "error, we try to fix it" message whatever browser I use

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Graeme R.

Graeme R.

  • 2 reviews

Poor service

published

Avoid at all costs ,can't provide me 12 month savings statement for tax till the end of the month. After being on hold for 45 min.Not sure what planet there on ?

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Oceania Reviewer

Oceania ReviewerSydney, NSW

  • 9 reviews
  • Verified customer

Offers higher interest rates than its larger competitors – but ...

published
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OzziePete

OzziePete

  • 2 reviews

Poor customer support. Avoid if you us data feeds to accounting software

published

I have been a Rabodirect customer for many years. Following a recent "upgrade" they no longer support direct bank data feeds to accounting software. Customer service advise that there are no plans to make this available to the commonly used accounting software.
Also 3 calls today have all had wait times greater than 20 minutes.


RobertP

RobertPGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 2 likes

Happy

published

I have had various Rabo online accounts for 8 years and am happy with The service.
Competitive rates and transfers work perfectly well. I transfer money in and out weekly. Digipass provides adequate security .

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whitbyoz

whitbyozSouth-Eastern Region, NSW

  • 6 reviews

Very Happy

published

3 Accounts for 2 years and no problems. New website easy to use and every transaction has been smooth and easy. Digipass is clunky but great security.
Highly Recommend Rabo and it's high interest accounts

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Sophie

SophieSydney, NSW

  • 2 reviews

Don't do it! Cannot deliver on the most basic requests. Really difficult to use - no digital capacity.

published

I would not recommend Rabo. Phone wait times are 20 mins or longer. Staff do not follow through. Statement request to Julia on Tues was still not received by Friday. 3 phone calls in total as statement arrived with password protection however no password was provided. Each time you log in you have to use a little machine to generate a password to login. Wow, its like the banking system of the 1900's! Closing my account shortly...no amount of interest is worth such a backward service. There should be warning signs from companies recommending these guys.

AMATEUR HOUR

published

Their App wasnt working and so I called them on a Thursday and arranged a transfer of funds over the phone. ID confirmed and everything supposedly OK. No money transferred by Monday so I called them back and they hadn't actually transferred the funds but I was told by the person on the other end of the phone that "everything was within their quality of service standards", which are clearly very low!!!

Account closed!!!!!


Sarah

SarahSydney, NSW

  • 3 reviews

Closed my account without permission

published

I was generally happy with Rabo as their interest rate are decent, though the digi pass is annoying and clunky to even log in. However, I recently asked them to close an unused account only to log in a week later and find they had closed the other account I had that I was still using and had certainly not requested be closed. I had automatic transfers to that account and am now without my money until it bounces back. And their customer service isn’t available on the weekend so I can’t even get talk to someone to sort it out. I’m moving all my funds to another institution.


100Miles

100MilesSydney, NSW

Great Rates and Great Customer Service

published

Great Rates, overall there's always a good product in the market. Easy to use DigiPass system that keeps the banking secure. Customer Service is always reachable and very simple to deal with.


Good luck trying to transfer your own money out

published

This bank is freaking shocking. Trying to transfer my OWN money out is a nightmare. It is MY OWN MONEY.... yet they make all the hurdles possible to stop you.


Tino

TinoPerth

  • 10 reviews

As bad as the big banks.

published

It's my money, they make a profit out of it, but I can't transfer it the way I need.

It's MY money, not Rabo's. Customer service unhelpful.

Digipass is blast from the past. Get real.

  • Verified customer

Secure and good investment

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Belinda

BelindagEELONG

  • 2 reviews

Notice Saver Accounts the least accessible best product on the market

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Undies

UndiesSydney, NSW

  • 12 reviews
  • 7 likes

Always best rates for TD's

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My wife and I have used Rabo TD's over a decade now. Always considerably ahead of the competition on rates. Dont mind the Digipass, just another layer of security. Can't understand the negative comments, suppose some people are impossible to please.


GJA

GJASydney, NSW

  • 5 reviews

Awful service

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Just encountered such awful service so I will be closing my account with Rabodirect. Very disappointing. If you value an effortless customer experience that is friendly, doesn't waste your time and fulfill requests when needed, you will not get this through Rabodirect. Other online banks do a much better job.


keight

keight

  • 3 reviews
  • 1 like

Good so far

published

I recently opened a HISA and I agree with others that the DigiPass thing can be a bit irritating, because its not just used for logging in, but also to change your details as well (other banks just have SMS security).
But... I agree with what someone else here has said - its a savings account that your money sits in and the interest rate will really help your savings to grow which is awesome!
Had a small hiccup with customer service when I first opened, but got it sorted out quickly with no further problems.


D.M.W

D.M.WLeura

Very happy with this bank.

published

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Questions & Answers

Pat

Patasked

I need to operate my account but the site has been down for at least four days due to 'maintenance' issues. I get that you are changing to Rabobank but could do with more information on the process. No reply as yet to my email and I need to apply for a transfer of funds. No telephone response either. Will contact consumer affairs if the matter is not resolved within the next 24 hours or I at least receive a satisfactory answer.

No answers

frank

frankasked

Why am I having so much trouble getting into the site to log on? This is a recent issue. Tried a couple of other search engines, however prefer to use Crome. Frank

1 answer
RaboDirect
Rabobank T.RaboDirect

Hi Frank,
We’re sorry to hear you are having issues logging in. If you can give us a call at 1800 445 445 Monday to Friday 8am-7pm AEDT, one of our friendly Sydney representatives would be happy to assist.

Thanks
The RaboDirect Team


AQUAR

AQUARasked

I noticed that various people are dissapointed with RABO's response time to issues.
I wanted to become a customer so twice now I've used their online email asking a simple question. But the only response has been an automated reply promising to respond within 2 business days.
I am still waiting but my time to become a customer is quickly evaporating.
A pity realy!

3 answers
RaboDirect
Rabobank T.RaboDirect

Apologies on the trouble you’ve had in getting a response from us. We’re receiving higher than usual email and call volumes.
To improve customers experience we’ve made a few changes:
• We’re reviewing our auto-response to reflect a realistic response time. It can take a little longer than 2 days to get back to you with our current volumes.
• We now have dedicated people on our emails to get us responding to you quicker.
• We’ve implemented an option when you call us to request a call back. We get you have things to do so we’ll call you back :).
We’d love to talk to you, so give us a call on 1800 445 445, 8:00am to 7:00pm, Monday to Friday.”

AQUAR
AQUAR

Lets see if there is any kind of improvement when I test the waters again.
Potential customers desire to get accurate and timely responses from RABO.

AQUAR
AQUAR

Well they did respond within 2 business days to a simple question.
I have asked a few more questions to clarify some confusion as to accounts that are created on first signup.
Hopefully they will again respond in 2 days.


Get an answer from our members and RaboDirect representatives

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