Ray-Ban

As a long-term customer of Ray-Ban sunglasses, I will not be purchasing another pair again. The last two items were a cheap quality build. I thought i would give them another go but just received another pair and they were not manufactured in Italy as shown on their website. They were also sent from a warehouse somewhere in China. They feel like… Read more

cheap 10-dollar Aussie servo sunnies and I am beyond disappointed. Take this as fair warning to spend your money elsewhere. They are trash.

Ray Ban, should be ban? I live in a regional area (near salty air) and all my sunglasses got deteriorated as you can see in the photos. Asked Luxottica for having them fixed but they said that they are out of warranty , and when I asked to be reviewed under the Australian consumer law, then they considered to repair, however due to limited… Read more

edition ( Ray ban gold plated) their answer was:” We can’t get replacement as it was a limited edition and none of their official repair can either fix it. All my other sunglasses I have been regularly taken to a sunglasses shop and get them changed over (at my costs) but the problem still coming back.

I have 2 pairs of Belstaff and they seems holding over the years, is time to change my supplier and spend the money somewhere else.

They survived being squashed by my car!! – I ran over my 3 year old Ray Bans and squashed the legs flat. Managed to bend them back in shape. One tiny scratch on one lens and a small amount of scraping on the frames. But really wouldn’t know they had been run over. Worth the $ in my opinion.

Very Happy with the sunglasses – Glasses arrived quickly, very well packed, lenses super crisp and clear, customer service, follow up emails and delivery tracking very good, would and have happily buy again, K K K

Awesome sunnies – I bought a pair of Ray Ban aviators to replace a lost set in 1994. I took them in to have a broken cable arm replaced in 2005. The distributor not only replaced the broken arm but replace the whole frames. I'm still wearing them 15 years later. Can't beat that :).

Returning again cause they cant seem to do quality control. The frame and lens squeaks on the fist and second set yet they cant make them right or communicate to have that checked before they are sent out. Just dont waiste your time.

DONT BUY AFTER A YEAR YOU WILL BE WITHOUT $$$ AND GLASSESS (scam) I’m extremely disappointed with both the product and the company’s warranty handling. I purchased this item in August 2025, and it failed within a month. The replacement they sent also failed with the exact same issues (audio and charging), making my $396 purchase essentially… Read more

useless.

When I submitted another claim, it was denied over “invalid proof of purchase,” which feels like an excuse to avoid responsibility for a recurring defect.

Two defective units in a row is unacceptable. At this point, a simple replacement isn’t enough—I expect a working product or a proper resolution.

Buyers beware: based on my experience, the product is unreliable and the warranty support is frustrating and unhelpful.

I really loved my RayBan Meta glasses, found them to be everything that I bought them for, and that is why I also bought an extended warranty (13 Months as offered by SunGlass Hut) for any damage or tech issues. Lately, my glasses don't hold their charge for more than half an hour. So I made a service request. Only to be refused: (Unfortunately,… Read more

repair of your damaged eyewear is not an option as this model and its replacement parts are no longer available.

Although your claim is not covered under warranty, we appreciate your business and would like to offer comparable options at a discounted rate.)

Really BAD service!!!!!!!

I absolutely despise the crap quality of Ray Ban eyeglass frames!!! They are heavy and poor quality. What garbage. I would never, ever buy another pair of Ray Ban eyeglass frames, even if they are cheaper.

After ordering a pair of the ray ban metas for my partner on our anniversary. 3 months down the line of ownership they wouldn't conntect to her phone or mine.they glasses were sent back to ray ban to repair. I was told over a month later they wouldn't be able to rapair so offered to replace the glasses but the design i order was made obsolete. … Read more

They offered us to select a new combination for a new pair of glasses. We then selected a new pair and were told weeks later that they had no stock and no date as to when they would be in. They then offered us 2 cominbinations which did not satisfy so requested a refund. Only to be told ray ban dont offer refunds for warranty issues. This has been going on for the last 4 months, only owning the glasses for 8. Dont buy for rayban as they dont abide by uk trading standards by refusing refunds for faulty products. 1 star is far to high for the standard of customer service a big reputable company.

Paid over £600 for some of the Ray Ban Meta smart glasses a year and half a go. A few weeks after getting them I went in the pool with them - as they said they were water proof - and they broke, but thankfully replaced them. A year after I had a similar situation and they are saying they wont fix them as they are not waterproof and their website… Read more

now they they are only splash proof. Shocked they changed their website and don't even honor their '2 year warranty!' The customer service team is so poor, they admit they dont even have a complaints prosedure and the only was to make a complaint is to email them and they send on to their managers, no way to contact anyone but the random front line ages. I just don't know how this company has got so big and so famous when the aftercare is so poor. I certainly won't be buying again from them and thank God Meta have found a new supplier to make their smart glasses. I will go down the legal route to get my money back, bad ending to purchase I loved so much for months.

Purchased a pair in July (not even 4 months ago). One of the arms fell off, lost the screw. Took them back into the store to be fixed. Didn't ask for my receipt but the woman did replace the screw. I was then told "the arm is still a bit loose, you will have to take them into an optometrist to fix if it happens again, as they have more 'tools' to… Read more

tighten the screw". Quality has gone down enormously. Don't waste your money. Cheap products with ridiculous prices!

I bought two pairs of Ray-Ban sunglasses separately. The first one had loose side screw constantly and the lens kept dropping out, so I bought another pair that had a different frame, but I had the same problem with the side screw; one day I visited a museum and I put the sunglasses in my pocket, but after I exited from the museum and trying to… Read more

put my sun glasses on I found one of the arms is missing, I traced my way back into the museum and was unable to find the missing arm and it's not in my car either; it became a mystery when and where I lost it. The sunglasses is still with me but unusable. Both sunglasses costed more than $200AUD each. It's very disappointing and I felt like being conned, such a big name and expensive price, but LOW QALITY. I will definitely not buy Ray-Ban again as I would be a fool to pay high price for the low quality cheap product three times!!

Bad design caused both lenses to be scratched by the tips of the arms when in the provided case. One year old and for $160.00 all Ray-Ban customer service said was "buyer beware". I will never buy Ray-Ban again.

I first rung Ray band chadstone 17 /07/2025 .trying 2 inqur about a product. I Rang for 5 days straight Not 1 returned call . Perthetic customer service, must not give a [Content Removed] about customers, like so many businesses these days . Obviously the staff aren't trained on how to answer a phone ....

Currently waiting for a pair of prescription Rayban meta. They have been a slow to deal with. Yes their emails are friendly but no they don’t give any timelines or answers of substance and you’re just left in the dark. Usually they take too long to reply-Sometimes a few days. I currently ordered almost a month ago the website said they would be… Read more

delivered well within this time. It even added extra time because they were prescription. I contacted them to say that t I wanted them in the last financial year -Which was still within the timeline they had promised for delivery but all I got with vague responses. Would not buy from them ever again customer service nightmare.

EDIT, they did reach out after this to make things better. Glasses arrived and they work well. I’m pretty happy, my only complaint is transition lenses don’t really darken much in sun and even less in my car. Would not recommend transition if mainly using outdoors.

Don't order from online ray ban store (neither from Meta too). My ray ban meta stopped working, and it is a nightmare to send them back. Actually don't recommend buying it too. They use a company called Team Global Express as courier, and it is really bad. They don't seem to have any drop off points and in order to get it picked up, you need to… Read more

provide account number for them to charge. Luxxor Exotica (ray ban manufacturer) didn't provide any number. This is a hassle

I ordered 2 pairs of sunglasses 8 days ago. One of the pair was last one in the stock. The order got processed and deducted money from my account. ETA for the second pair was today, 23rd May. Upon contacting customer care via chat, [Name Removed] was her name. She said my order has been cancelled for the second pair due to item being out of stock.… Read more

I didn't receive any such notification via email until I contacted on the last day. She processed the refund without even investigating it further. How order can process online if the item is sold out???

Then I called the customer service, her name was [Name Removed]. She was very rude and cold while answering and sounded like she is playing some video game in the background. She didn't even have any idea why my order was cancelled or did not want to investigate it further. I asked if she can pass on the call to her manager and she said manager was on holiday (of course). There was no one else that she can pass the call to. I hang up the call and tried calling again expecting someone else would answer. Guess who answers, [Name Removed], while playing video game in background. Ray-Ban being an international brand, only have 2 people working for customer care, [Name Removed] and [Name Removed].

This was a gift for my brother and I was really relying on it as I am flying overseas tomorrow. This is very sad and irritating to see such a poor customer service. No liability and lack of professionalism from customer service. Hope Ray-Ban addresses this issue.

Strongly suggest not to buy this product . My experience : i bought my glasses on April 30 worth 550 $ and on may 15 it stopped working , i have reached Meta Ai they simply said talk with Ray ban , After talking with Ray ban they created service Request 10954862 . After 1 day i got a response that i will 100 $ for replacement . what i spent 550 $… Read more

for this junk and they offered me 100 $ . i am thinking to file a complaint any one else in the same page ???

I purchased sunglasses and the site did not inform the model was out of stock. Ray-Ban took the money out of my account immediately. After an hour on the phone I was I formed it will take 5-7 business days to refund me.

Honestly buy a pair of knock offs for $5. The quality will be better. Ray bans are now complete rubbish. the lowest quality cheapest plastic junk. the knock offs you can buy for $5 are probably made in the same factory. Avoid avoid avoid. Dont get ripped off.

Please do not order from the online store. I returned an item on 02/19 waited 15 business days for a return and now the company is stating that there was only one out of two items returned when they where bagged and then boxed together. Of course the most expensive item was “lost”. Please be careful I am now out of $177.