RedBalloon

Very easy to find what I wanted and order a beautiful gift voucher. Even better, within a couple of hours, I received an email to confirm my voucher is on its way!!! Great service. Show reply

Bought an experience. It was very easy and website was simple to follow. Disappointment- I couldn’t use current discount that is available through website just because I was posting with my gift cards. Show reply

I have used red balloon plenty of times! They offer such great and unique experiences... I have managed to find a gift to suit a variety of different people. Great length of validity also Show reply

Polite but Appalling Service... I had multiple phone calls regarding vouchers and credits and trying to get the vouchers actually redeemed. It was ridiculious ...I spent more than 1.5 hours on the phone with them and the clincher came when I had an… Read more

experience cancelled by the provider (for weather conditions) conformed with an email from Red Ballon the next day and the 1 month later I tried to use it again only to be asked to send them very email that Red Balloon sent to me because they didn't have it!! Seriously is this a genuine business?? Most businesses would fail with this level of customer service!

The laneway was a vibrant little corner of Melbourne that l didn’t know existed. The pick up was easy, but as it was a cold day, we weren’t sure where we could eat that was warm and cosy. The guy from the pick up shop allowed us to use one of his… Read more

tables and it had a heater, so that was a tick. The food was well presented in little take away containers with lids. There were many dips and spreads and cheeses and cured meat and a scattering of chips, but when we looked at it we weren’t quite sure how to eat it. There were no biscuits or bread to put the dips and spreads on. There were several wooden spoons provided. There was a random pot of olive oil (maybe nice bread?). We went back to the shop and asked if we could purchase some Turkish bread, and he gave us some on the house. That made things easier as we could spread the dips on. We then realised we had no serviettes, so back to the shop we went. The man noticed us struggling to eat and came with plates and cutlery. So, 5 stars for attentiveness, helpfulness and service, and yummy food, 2 stars for lack of thought into what was added and how we were to eat it. If it was a sunny day and we went to the banks of the Yarra and sat down, I am not sure how we would have mannaged

A quick and convenient way to purchase a gift. Allows the respondent to choose something of their liking. Show reply

Very easy to set up and make the purchase . Any questions I had were quickly answered. Have bought many things from Ted balloon and every purchase has been a positive experience. Keep coming back. Show reply

The cruise is the perfect way to get to Lone Pine. The food is fresh on board. The voyage isn't too rocky and it's a scenic route. Lone Pine was fun, lots of animals to see. The food at Lone Pine is a bit expensive, but that's the same with any zoo or attraction. Show reply

Love RedBalloon offers a wide range of experiences for all ages. Great place to find that special gift for the hard to buy. From experiences, to cooking to a gift voucher covers so many options and the perfect gift Show reply

Terrible service I called to check availability’s at a spa and was told there was availability. Paid for the $600 booking just to be told the date was unavailable. Now I have to wait 10 days to get my money back! Not happy with the staff misleading me!

I booked a book now experience. Red balloon website let me select the next day's date. I read conditions some locations had 24 or 72hrs notice but the Blue Mountains location didn't have any minimum notice. Today the actual company that does the experience called and said it cannot be done. I cannot have a refund. I have to do the experience another time or apply for red balloon voucher. Very disappointed.

WARNING: @RedBalloon's system errors are making us miss our QLD tour! Now your support team is refusing a refund and trying to force us to take store credit. Under Australian Consumer Law, store policy cannot override our rights when YOUR mistakes cause a major service failure. DO NOT TRUST this company! worst customer service ever!

Friendly and helpful... until you ask for your money back I am frustrated with this company. I have a voucher worth $359.10 that is completely valid and doesn’t even expire until late 2028. However, RedBalloon has completely removed the specific experience I paid for. Their website just locks you into a loop telling you to swap it for another… Read more

experience, but nothing else on there works for us, and I don't see why I should have to pay extra money out of pocket to upgrade to something else just because they cancelled the event.

I called up to sort it out today, and the girl on the phone was perfectly nice and polite at first—right up until the moment I asked for a refund. The second I mentioned that Australian Consumer Law protects people when a service is discontinued, her tone completely changed. She refused the refund because of their "internal company policy" since it was bought in 2023. When I told her that law overrides policy, she literally said, "Well, our management are well aware of law," but still refused to help me.

To make it worse, this isn't even a new issue. I actually emailed them way back in 2024 because the provider never had any suitable dates available, and RedBalloon completely ignored my email and never replied - definitely my bad for not following up until now, but irrespective, the voucher is still valid. Will be interesting to see if I even get a response or a phone call as promised within 24 hours..

It feels sneaky for a company to admit they know what the law says, but choose to ignore it anyway just to keep your money. If you can't provide the experience someone paid for on a live voucher, you should give them their money back. It’s as simple as that. I’ve sent a formal email to their contact us email and will be taking further if it isn’t sorted out. I am more than happy to update this review with the final outcome—whether it be good or bad—depending on how their management chooses to handle this.

Save your money and buy directly from local businesses instead!

UPDATE 06.07.26: RedBalloon is officially refusing a refund for an experience they permanently deleted from Western Australia. I have a valid voucher that doesn't expire until September 2028, but because they pulled the experience from WA entirely, it's impossible to book locally. Instead of refunding me for a service they can no longer provide, they are trying to fob me off with a "policy" excuse, claiming I missed an 18-month booking window. The joke is, I actually emailed them back in 2024 to book it because the supplier had no dates, and they completely ignored me. Now they are just trying to force me to take a store credit for something I don't want. Advertising a "5-year expiry" but quietly canning the actual product after 18 months is a massive joke. I’ve officially escalated this.

UPDATE 07.07.26: Complete fob-off. Frontline customer service emailed back to state that their upper management team will not be taking any action and are simply awaiting the outcome of a formal claim. Because they refuse to resolve this directly, a formal dispute has now been officially lodged with WA Consumer Protection.

2nd UPDATE 07.07.26: Another representative reached out today. They are declining the refund based on their 18-month booking policy and stated that my 2024 email attempt went to a "no-reply" address. The issue remains that the experience was permanently removed from WA, making it impossible to redeem locally.

I booked this for my parents, and it honestly couldn’t have gone better. From the moment we arrived, the staff were warm, professional, and made everyone feel completely at ease. It was especially reassuring for my parents, who were a little nervous at first—but the team took the time to explain everything and made it such a comfortable… Read more ·  1

experience.

The flight itself was absolutely breathtaking. Seeing everything from above gave us a whole new perspective, and the views were just unforgettable. It felt like such a special way to spend time together as a family.

What really made it stand out was how smooth and well-organized everything was. The pilot was fantastic—friendly, knowledgeable, and clearly very experienced, which made the whole ride feel safe and enjoyable.

This was more than just an activity—it turned into a really meaningful memory for all of us. I’m so glad I got to share it with my parents, and I’d highly recommend it to anyone looking for something unique and memorable.