Refundable.me

Total scam business they won't honor the terms and will make you spend many hours providing evidence.

Avoid This "Insurance" - Misleading Terms and Poor Service I purchased ticket insurance from refundable.me for David Byrne tickets in Sydney. When I needed to claim due to emergency roof replacement work following October hail storm damage (I live 6 hours from Sydney and would need to be away from home during critical building work), my claim was refused multiple times. Their reason? The storm occurred more than 48 hours before the concert - even though the actual emergency (the building work starting the week of the concert) was ongoing. This interpretation of their terms seemed designed to avoid paying legitimate claims. Only after I requested their Australian business registration details and financial services license did they finally agree to refund. Notably, they never provided these regulatory details, which raises serious questions about whether they're properly licensed to operate in Australia. During the 48 hours between repeated claim rejections and their eventual agreement to refund, I managed to resell the tickets on Tixel with only a small loss. I will be repaying refundable.me the amount I received from the resale once those funds clear. The stress and time wasted dealing with their rejections was significant, and the process only resolved after I questioned their regulatory compliance. My advice: Don't waste your money on this product. If you need genuine protection, look for insurance from properly regulated Australian providers. This company's terms appear intentionally ambiguous, their claims process is frustrating, and their regulatory status in Australia is questionable.