Renovator Transforma Ladder

Fancy Website – You have this fancy website but no price, no I'm not going to call so you can put the hard sell on me, If you are honest you would publish a price, this makes me suspicious.

Great sturdy multi purpose ladder – I have renovated three houses + helped friends & family with theirs over the years. Ladders being an important tool for renovating inside & out the house so I have always bought quality brand names so it would stand the test of time. Both my small 6ft & 10ft step ladders need replacing and my extension ladder has issue with extending so I got… Read more

quotes to replace them which was over $2000. I seen the Renovator ladder advertisement many times on TV and I am very sceptical when it comes to buying thing that are promoted the way it is on TV. Despite that and the bad reviews I ended up buying one as it covered all my needs in the one ladder and a cheaper option. Was sceptical up until the day it arrived and put it to work. I had a list of jobs I struggle with using standard ladders. I am very impressed and made the jobs easier and a lot safer. I was surprised how sturdy it is compared to the other ladders I've owned. The leg leveller is great when I cleaned the gutters on uneven ground. Also used it change the roof on an entertainment shelter. Over all very impressed and happy with the purchase Saved me money and looks & feels like a quality product when using it. They are not cheap and are heavy but there's not much difference weight of a quality 10ft step ladder and a lot less awkward to set up and use. I didn't have any issues with the sales person who was very helpful and took the time to explain all my options. I have not tried the cheaper multi ladders you can buy from your local hardware store but have looked at them in store. They are a lot flimsier and not much lighter. I guess you get what you pay for.

How about answering up front how much the price is? – Firstly I rang the phone number to enquire about the price and was told they couldn't tell me. They then asked for my phone number and a representative would call back. 30 minutes later they rang and refused to give me the price until they did their ridiculous sales pitch which took forever. After finally hearing the sale price I was amazed at how… Read more

expensive when compared to similar ladders sold at Bunnings/Mitre 10. To your marketing department - please show respect to the Australian consumers by not stuffing people around by taking phone numbers and just tell them the price straight up or have the price on your website. This avoids us having to give you personal information unnecessarily and allows the consumer to compare ladders on the internet. I decided not to go ahead after finding comparable ladders at my local hardware store but received a further 3 phone calls asking if I wanted to make a purchase!!! Australians don't like being stuffed around and want straight up answers without the crappy sales spiel.

DO NOT BUY.IT'S AN OVERPRICED SCAM.GO TO BUNNINGS INSTEAD!!!!! – first you start by calling the number on those annoying adds with the guy wearing the ladies shirt and high heeled pointed black boots. they tell you that they are busy and ask for your number to call you back....first.do not do this.just keep asking for the price.they tell you they dont know and have to have an agent call you back. but… Read more

eventually they will give it to you. finally when they give you the price your jaw hits the floor.after the tv add that goes on and on and on forever making it seem like your getting the cheapest deal going.the price is a staggering amount.more than double what you can pay in bunnings. the operator then begins to tell you that their ladder is better and bla bla bla!!! offering lifetime warranty bla bla bla.and free return if you dont like the ladder.NOTE:ONLY IF YOU PAY THE RETURN SHIPPING AND YOU STILL HAVE THE ORIGINAL BOX.IF YOU DONT HAVE THE ORIGINAL BOX YOU DONT GET A RETURN REFUND.VERY VERY SNEAKY!! WHO KEEPS A BOX AFTER THEY UNPACK SOMETHING FOR A WHOLE 30DAYS??ANSWER....NO ONE!!! truth is.you can walk into bunnings.get a gorilla ladder that's exactly the same.buy work platforms and leg levellers and still pay less than half the cost of the transforma ladder.you get a receipt.walk in and out in a matter of minutes.PLUS you get a warranty.if it breaks just take it back to bunnings and they give your money back or exchange for a new one. the people selling the transforma ladder will pester you non stop...UNTIL they have your money.if you have a problem after that good luck trying to get any kind of customer service. you have been warned.go to bunnings instead!!!better service and half the price.instant purchase.no need to wait days and weeks for your ladder to arrive.

Still going strong ~10 years later – I got this ladder after I loaned my (straight extension) ladder to a friend and it came back months later rusted and in poor shape. (A lesson in that!) It’s a great sturdy versatile ladder. It is a little bit harder to move and adjust than the TV ads, but I use it all the time and have no trouble carrying it up and down stairs and putting it in… Read more

and out of the car and so on. I’ve never used the attachments, though I do have the poster that came with it stuck up in my shed so I guess I could work out how to use them if I wanted to.

The blue plastic is the only non-sturdy element — it’s starting to break and chip off now — plastic is a bit thin and flimsy.

But I’ve painted two houses, built garden arches and trellises and fruit and vegie garden frames, installed blinds, cleaned gutters and high windows, and endless other tasks, and it’s served me really well (as a DIYer). Finally, I noticed some comments on this page about women not being able to move it. I’m sure that’s the experience of those individuals — but as a woman in my 40s I have never found it too heavy. The way it folds up makes it way easier to move and carry than my old ladder which was probably a little bit lighter but long and unwieldy to move around (and wouldn’t fit in the car).

Great ladder, but not for a 99 pound weakling – I am a carpenter/builder, and have had this ladder for ten years plus. Best ladder I’ve ever owned and I started in the building industry 48 years ago. You won’t get a more stable ladder, and I even use it as a trestle to support a plank for numerous situations, not supposed to use ladders as trestles). The adjustable levelling leg extension works… Read more ·  1

really well,the stand off brackets, and the push-out platforms make tedious work at heights so much easier. Yep it is not a lightweight ladder, but if it was, it would not be stable like it is, and I would be back using a wobbly dangerous ladder!

The negative reviews here just don’t know how good this ladder is, and with covid, the shipping is a problem for most businesses.

If you want an extremely stable ladder and are a real bloke, get one, you won’t regret it.

About 6 months after I received the ladder, a new set of the inner legs arrived unexpectedly. The delivery driver didn’t know why, however, I called the seller, and they told me that there had been a small number of these ladders that had below standard welding, so they just replaced the whole 3 months when the fault occurred. I still use the “faulty” legs, and no failure. The point is, they stand by their product.

Perfect for households – I bought from TV shopping can't remember which one 2005 in NZ, it was heavy to lift, unpacked it where it was. The parts were not heavy to lift at all and I am female. It was perfect for clearing the roof gutters, painting house, trimming trees, great investment. There was a recall on the stand I wasnt aware of and they sent replacemtent. I… Read more

sold it on Trademe 5 years later as I moved to Aus. It's not only for tradies but householdhouseholds too, I would recommend it.

Heavy yes expensive yes, well made yes, had for 6 years is as good as new – Yes very heavy, yes very expensive, yes very well made, had for 6 years, works as good as the day we bought it, BUT we knew what we were buying no surprises, just a very heavy duty, heavy very well made ladder. Don't recommend if looking for light. Show details ·  1

Great product – I brought one for my hubby when they 1st came out many many years ago and it is still going strong so it surprises me to read those u favourable reviews. Show reply

IF RETURNING, YOU PAY $150 SHIPPING BACK & THEN $149 P/H BY THEM – Thirty kilo of ALUMINIUM should be part of their advertising; we didn't even remove from packing as even too heavy for the delivery guy to place in our entry way. Hard to find a courier unless we had an account! Very clever tactic. To top it off paid total $299 to cover their p/h and us to send back to them - without even using it!! This is definitely only for tradies. Show details

WHAT IS THE PRICE??????? – I rang to find out a price and the guy said how much do you want to spend??? What the ??? I said nothing give it to me for free or just tell me the prices. He then proceeded to ask me how much I want to spend again and I hung up … Not two seconds later he rang ME. Don’t ever do that your “sales team” ticked me off that much the I’ve discouraged… Read more

around four people from your product But he did save me around 500 dollars apparently coz I bought the same thing for 280 bucks THANKS “sales team” at transforma ladder

Overpriced cheaply made junk – This ladder was great for the first six weeks then the joints started to warp and the hinge mechanism fell apart. Five times the price of rivals that offer almost identical products that actually work and last. Show details

unreachable? – I tried to email you about concerns and the possibility of bypassing your call center to buy your product but your email customerreviews@tvshop.co.nz that you give to everyone here to help them after there negative review dose not exist! Guess you lost another customer

Weighs a tonne – Great ladder with good functions & accessories BUT the promo video on tv, where the chic throws it in the back of the Ute. Yeah, not happening. I need a hand! Show details

A knockoff of a better product – Was interested in buying this... UNTIL I did some proper research and realised it's just a bad knockoff of the superior (and cheaper) Little Giant Leveler ( Model 22 or 26) - available everywhere with a lifetime warranty. Show details

Cannot deal with this company – If you're like most Australians you just want to go into a shop, or go to a website, or at worst, phone a call centre, to buy what you want. You probably already know quite a bit about the product and just want to know the price, how long till you'll get it, maybe a few more details about the product, but you sure as Hell don't want the… Read more

never-ending sales spiel these well-trained foreign call centre robots have been made to give you before telling you what you really want to know. This ladder looks great on TV, and maybe it is. I've seen it at the Royal Show and I was impressed and I wish I'd bought it then. I just want to go on a website and look at the model choices and associated costs, make my decision and buy it right now - before Christmas. But I can't. I had to stop the guy twice to tell him I've heard all this before, I don't need to hear it again, I just want to buy it outright now, not on a monthly plan, just tell me the options and costs so I can buy it. But no, he just couldn't do that. In the end I just had to say, "You just don't get it", and hang up. Since then he's tried to call me back every 5 minutes and now they've got my number I'm dreading how many more times they're going to call me from now on about everything else they want to sell me forevermore. Maybe they won't but I don't get junk phone calls on my mobile, only my landline, and now I'm really worried. I will give up on this ladder and go and find one in a real shop staffed by Australians. When are these companies going to get it, Aussies hate this sales stuff. I don't care how good the ladder is, I cannot support this company. If the product is that good, sell it directly on the website or, better still, in a shop like most others do.

So much bad reviews! – I was going to purchase 2 sets of ladders as Christmas gifts for my family. After looking at the reviews I’m going to spend my money somewhere else. Hopefully Bunnings has some better ladders. Show details

Very poor back up service for an over rated ladder – Don't bother spending your money on something that will have no back up. The ladder is over weight hard to use and already needs fixing. The back up this company gives is non existent. would not recommend to anyone. Show details

Versatile, portable and durable but a bit heavy – I've owned this system of ladders for almost 12 years. I've used it for everything. Tree and shrub pruning, cleaning out gutters, accessing roofs, internal and external painting. Its very easy to set up so you can very safely work at heights. The ability to set the legs at different levels on uneven ground is fantastic. I used that function… Read more ·  1

plenty of times. The extra steps are handy for placing tools and paint while you work.The telescopic nature of this ladder's construction is 100% reliable. It can be lengthened and shortened easily which makes carrying it in cars very quick and simple, I've found. Quite expensive compared to other ladders at the time, I'm glad I forked out the extra cash. This will be the last ladder I ever buy, by the looks of it.

Shady appalling customer service – Contacted online about price etc, just asked me to call. I asked again about price etc and they closed my online query. They had all my details so could have definitely discussed buying options with me through email. A company that is too shady to even discuss prices through email is a company i will totally avoid. Show details

After reading these reviews – Geez, after reading these reviews from customers, this ladder is the last thing that I would purchase from these cons from New Zealand. So pleased that I researched this product before buying. I'm off to Bunnings. Show details

Exceeds Expectation – Hi. I was shocked I received the ladder in 3 days ...unreal ...nothing missing with all the extras, always wanted one its exactly what I needed ...thank you so much  Show details ·  1

Buyer beware – After watching the lengthy advert, I was nearly hooked. Rang the number and all they want are your details. All I wanted to know was the price. Do yourself a favor and go to bunnings where (a) you can see the price immediately and (b) you can see it, touch it and feel it. Anything you buy where the sellers are not up front and provide you with… Read more

all kinds of excuses and nonsense reasons why they don’t give you the price, should be treated with extreme caution.

Not impressed with product & follow up support – Very dissatisfied. I used my renovator all of 4 times & one of the blue locking mechanism ceased up & would not open. After providing the mandatory video to the support/customer care, they sent me a used component which was wrong, they then sent me another used scratched up component. Both came with no instructions and just the part. At no point… Read more

did they offer a replacement & no local service options. I’m a single female and don’t have the knowledge on how to fix the ladder. So my ladder has been unusable after 4 uses. It’s an expensive ladder, and follow up service is shocking! Wished I had just bought a ladder from Bunnings, they probably would have replaced a faulty ladder or given a refund. I recommend not to buy!

Sturdy Work Space – It was so sturdy when my husband used it to paint our bedroom. I loved the work platform. The ladder did more than fix my house.... it saved my marriage. Show details ·  1

It is too heavy – I am an electrician. I bought one to see how it went on site. Well, that’s where it went wrong. I employed a 17 year old girl as an apprentice. She couldn’t lift the ladder. I agree with her. It weighs a tonne. The final straw was when Work Cover NSW came on site and fined me $450.00  Show details

It looked good at the time – I bought mine for the 180kg load rating but got recalled due to only rating 120kg and now I’m stuck with a lader that is no good for me not happy

Keep away from these charlatans – I received all the free crap that comes with the purchase of the ladder but never got the ladder and all they do is argue and abuse, keep away ALL Show details

Shady Sales Tactic – Shady Sales Tactic - we live in a digital world why not just advertise the price? We need call and then provide contact phone number. If people see value they will buy

just wondering, where are the parts? – Order number : 10753543 Do i have to buy the telescopic plank? as my renovator ladder is sooo expensive. But to let you know what i have are boxes of different kinds of drill bits. When i received my ladder it comes in 2 boxes and both boxes are torn and fully dented. the driver told me it happens at the warehouse. i only open my expensive ladder… Read more

yesterday bec. we move interstate. and to my surprise, no bolts to support the eaves supporter ( wall off support?) and instruction manual is missing. I purchased this ladder few months ago. I need your help very very badly with my instructural manual, bolts to support and i don't need this different kinds of drill. better replace them to very usable items, please!. i don't have receipt and don't know how to put the picture. I'm an elderly woman and not a tradies. Your assistance is very important as i only relying your information in the youtube channel.

Gimmick to get your details – They lie and state that due to huge call volumes they need to call you back - they confirmed this was a gimmick and are told to state this to get your name and number. They will never take your call, you MUST leave a phone number so they can do the big sell.

No after sales service – I bought this ladder a few years back and it did not come with the half moon shapes to make the ladder into 2 when split. It seems everyone who asks questions about replacement parts does not receive any replies or help to their inquiry. If you are going to buy a transformer ladder then be aware there is no after sales service and appears to be no… Read more

spare parts. I have been hunting around for these spare parts but seems when tv shop gets your money then they dont care about after sales. You are better off going to a Hardware store and buying their best quality ladder. I paid over $700 for my transformer ladder several years ago and could have bought two really stable ladders for that price from reputable hardware stores.

Plastic parts are a real let down – All the blue plastic part have get brittle and break and chip of as well as faded looking etc The ladder itself still is fine and is a reasonable product but is a bit of an embarrassment to look at

I transformer that it was getting old the plastic on the footings have perished and coming off whether I get new parts – Plastic footings are coming off myTransformer ladderI would like to get some new footings for my transformer ladder I was wondering whether I could purchase them I’ve tried online not available Show reply

the best ever – i painted my house at the age off 68 bougt it for my husband more than 9 years ago we love it.and use it all the time so do my sons