Renovator Transforma Ladder Questions & Answers
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Please let me know where I can purchase accessories for TR 24. I need clamping brackets for leg extension. Thanks.
Stl waiting for a answer on trestle joints
Where to buy tresle joints
Hello I have a transforma ladder that I need to replace the palm button mechanism on. Are there any specific instructions on how to do this
how do you covert it to 2 seperate ladders for scaffold plank
You should have received a 2 brackets with your purchase which connect the inner ladders together. Lay the ladder on the ground and release the adjusting clips so you can pull the inner ladders out. use the brackets to join the inner ladders to make the second trestle.
Hi, I have an older Transforma ladder the rubber feet are wearing, and the blue plastic covers on the ladder runs are breaking up. Are there spare parts for these items, also the latest ladder advertised has inserts for when the ladder is used as two with the plank, will they suit my ladder as well and are they available as well.
Kind Regards Elis Balzan
Hi Elis, Thank you for your enquiry. In order for us to better assist you, may we kindly request for you to provide us a photo of the parts that you require for the Transforma Ladder? You may send us an email on customerreviews@tvshop.co.nz and use the subject line REVIEW. Once we receive your email, we will check for the availability of the parts that you require.
Kind regards Customer Services Team
What i would like to know is what is the price of the ladder because reading the reviews the price go's from $400 to $1200 why is that don't understand please explain
Hi Frank, Thank you for your enquiry. The Transforma Ladder has various models. Further, we also have deals that vary from time to time and may change on a daily basis. To get the best and most current deal, you may ring us on (AU) 1800 504 100 or (NZ) 0800 008 009. Our team will be more than happy to assist you and provide you with all the information that you require.
Kind regards Customer Services Team
Can you buy the trestle joints here in Australia. If so price thanks
Hi Greg,
Thank you for your enquiry. The Trestle Joints are available in Australia. For further information, please email us on customerreviews@tvshop.co.nz and use the subject line REVIEW.
Kind regards Customer Services Team
How do you get the trestle joints
Hi I bought 2 sets of transforma ladders some years ago but there were no trestle joints with it which I didn't realise until I came to use it.How do I obtain these items.
Hi Alan, Thank you for your enquiry. Please email us on customerreviews@tvshop.co.nz and use the subject line REVIEW. Our team will be more than happy to assist you and provide you with all the information that you require. Kind regards Customer Services Team
Hi, I have a transforma ladder and the palm buttons have perished and need replacing. Where can I purchase them please. I am in Adelaide. Thank you.
Hi Martin, Thank you for your enquiry. You may email us a photo of the part that you require for the Transforma Ladder on customerreviews@tvshop.co.nz and use the subject line REVIEW. Once we receive your email, one of our representatives will get in touch with you to provide the information that you require.
Kind regards Customer Services Team
What do the ladders weigh?
Hi Kat,
Thank you for reaching out. Below is the weight of the ladder based on the model.
5-Step 180kg (weighs 22.2kg) 5-Step 120kg (weighs 20.8kg) 4-Step 180kg (weighs 20.8kg) 4-Step 120kg (weighs 19.6kg)
Kind regards Customer Services Team
Weight?
Hi Carl99, Thank you for your enquiry. The Transforma Ladder comes in 4 models. Please see below for reference. 5-Step 180kg (weighs 22.2kg) 5-Step 120kg (weighs 20.8kg) 4-Step 180kg (weighs 20.8kg) 4-Step 120kg (weighs 19.6kg)
Kind regards Customer Services Team
Yeah but how the hell do you tell which ladder you have purchased. 180 kg or 120 kg? Do the shop's store-man have to weigh the actual ladder, to determine if its capable to carrying 120kg or 180kg?
Hi Kiwi Will,
Thank you for your enquiry. The specs of the ladder is indicated in the packaging/box. There's also a sticker on the ladder itself.
Kind regards Customer Services Team
Hello I luv my Transformation Ladder and have used it often over many years. However I am unable to use it with work as many of the decals/Stickers have worn off over the years. I am therefore basing a replacement decal kit please Kindest Regards Scott
Hi Scott,
Thank you for reaching out. The stickers are placed on the ladders at point of manufacturing. We are unable to supply new ones unfortunately.
Kind regards Customer Services Team
I purchased one of these ladders and it's been sensational. The blue knob broke and the locking pin dropped out on one side. Can you buy these separately?
Hi Belinda, Thank you for reaching out. We sell parts and accessories of the Transforma Ladder. In order for us to better assist you, would you be able to send us a photo of the parts that you require to customerreviews@tvshop.co.nz and use the subject line REVIEW?
Kind regards Customer Services Team
Sent photos via above email address for the third time. PLEASE deal with as a case of urgency.
Hi Belinda,
We have responded in your initial email on 04/07/22. Kindly check your spam/junk folder in case your inbox gets filtered due to the attachments.
Kind regards Customer Services Team
Shouldn’t this come under warranty??
Hi, Transforma ladder, I wish to buy this item here in London UK, How can I purchase this ladder? Please forward a valid phone number? The number advertised is dead. 0800 310 1555 0800 310 1888 Both numbers are dead. Do you have a valid number, please? Many thanks, M. Adam
Hi Mohammed, Thank you for your enquiry. You can try ringing 0800 310 1888 again or 0800 320 2222. You may also email us your contact # on customerreviews@tvshop.co.nz using the subject line REVIEW and we'll have one of our representatives get in touch with you.
Kind regards Customer Services Team
how much is it?
Hi David, Thank you for your enquiry. Our deals and prices vary from time to time and may change on a daily basis. To get the best and most current deal for the Transforma Ladder, we kindly invite you to please contact a representative via one of the phone numbers below depending on which country you reside in.
AU: 1800 504 100 NZ: 0800 008 009 UK: 0800 310 1888
Our team will be more than happy to assist you and provide you with all the information that you require.
Alternatively, we can also arrange you for a callback form our team by providing us with your contact # and email.
If you are not satisfied with the offer the representative gives you at the time, then you are certainly under no obligation to purchase.
Kind regards Customer Services Team
Hi guys I've had my transformer ladder for over 11 years and it has never let me down . It is so solid and well made I would highly recommend it to anyone who wants a good quality ladder as for the price you pay for what you get. The best cheers
Yes it was me Robert Foster cheers
Hi Rob,
It is absolutely great to hear this. Thank you so much for sharing this excellent review on the Transforma Ladder.
Kind regards Customer Services Team
What is a transformer ladder upgrade
Hi noo, Thank you for your enquiry. An upgrade includes additional accessories for the Transforma Ladder. If you need further assistance or have any additional queries, you can also reach out to us on customerreviews@tvshop.co.nz and use the subject line REVIEW.
Kind regards Customer Services Team
How much does it cost for just the latter
Hi noo, Our deals and prices vary from time to time and may change on a daily basis. To get the best and most current deal for the Transforma Ladder, we kindly invite you to ring us on 1800 504 100. Our team will be more than happy to assist you and provide you with all the information that you require.
Alternatively, we can also arrange you for a callback from our team by providing us with your contact # and email. If you are not satisfied with the offer the representative gives you at the time, then you are certainly under no obligation to purchase.
Kind regards Customer Services Team
Can you tell me do you get value for money by buying this ladder? At the moment it is 50% of the price. In which I don't know the original price as of yet. And what do you get with the ladder???
My husband would really like one...
Hi Rebecca, Our deals and prices vary from time to time and may change on a daily basis. In order to get the best and most current deal, we kindly invite you to ring us on (AU) 1800 504 100 or (NZ) 0800 008 009. We can also arrange you for a callback from our team by providing us with your contact # and email. Our team will be more than happy to assist you and provide you with all the information that you require.
Kind regards Customer Services Team
As at 02/2022 -- FULL retail price for the TL-24 is of $1,500 and for the TL-35 $1,900 ? Even with the 50% discount $750 and $950 are significant investments and not for the faint hearted.
Thanks pheanix. I bought a Bailey-Industrial step ladder (with 135kg capacity) with the reach of 3.55m (in A-frame mode) or 5.76m in straight mode, very similar to the overhyped Transforma design, through Bunnings web page and they delivered it to my door for all inclusive price of $328 (in June 2021). It is a bit heavy for females to carry around but that is due to sturdy design with thick Aluminium plate hence safer. That is the best step ladder I probably will ever need and on top of it is made in Australia.
Hi, I bought the transformer ladder a few years ago no and got all the parts available at the time however, when using the ladder as 2 x trestles, I notice the current models have a v brace to join the two secondary ladders together. Should mine have these? Using the little toggles to join them together without any bracing is quite dangerous as I found out yesterday as the ladder is able to move quite freely
Hi Paul, Thank you for reaching out to us. Please do provide us your Order # by sending us an email on customerreviews@tvshop.co.nz and use the subject line REVIEW, and we will check which version of ladder you have. Kind regards Customer Services Team
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