Terrible customer service, the machine was faulty and still in warranty. No replacement whilst being fixed and forced to rent another machine at $35PW. Then advised Resmed clinics will provide free rental during replacement, which turned out to be incorrect. two days wasted no machine and finally advised the warranties are different between Resmed… Read more
and the suppliers so we can't help. Never have I wasted so many calls to the various help lines and received no clear advice. AVOID AVOID AVOID
Resmed will not let you opt out of recording you sleep and bedroom audio. I found this out and contacted them. They will not allow me to turn it off, just temporarily stop it. No privacy in our own bedroom. Recording our sleep and Audio... Yup Resmed listen to you have sex. Gross. Show details
I had been feeling sleepy even after getting around eight hours of sleep, so I visited my GP and arranged a sleep apnoea test through ResMed Mitcham. After completing the test, I returned to ResMed Mitcham to rent a CPAP machine, which cost $35 per week. After using the machine for only five days, I noticed a significant improvement in my sleep… Read more
quality and decided that I wanted to purchase one.
I dealt with several staff members throughout the process, but Connie stood out for the excellent service she provided. She was very patient and thorough when explaining how to use the CPAP machine. She helped set up the device based on my personal sleep data and clearly showed me how the different settings worked.
I was also interested in seeing more detailed sleep data that wasn't available through the app or directly on the machine. Connie explained that she could provide this information after I had used the machine for a little longer.
After a few nights, I noticed that the machine had started making a low gurgling sound, so I went back to ResMed Mitcham and asked for Connie's help again. She carefully explained what was causing the sound and showed me how to prevent it. Fortunately, there was nothing wrong with the machine itself; it was related to the setup and the water tank running dry. She advised me to refill the tank to the maximum level each night.
Connie also printed out a detailed report of my sleep data and went through it with me.
I'm very glad that I met Connie during this process. She was knowledgeable, patient and genuinely helpful, and I am extremely satisfied with the service she provided.
Reviews with attachments
My experience with the Resmed online store has been excellent. The website is easy to navigate, product information is clear, and checkout was quick and hassle-free. Shipping was fast, and everything arrived in perfect condition. I also had a few questions and reached out to the support team — they were friendly, responsive, and very helpful in… Read more
guiding me through my options.
Overall, a seamless experience. Great service, great products, and a team that really cares. Would definitely recommend shopping directly through Resmed.
I have been using a Resmed AirSense 10 Auto Set since 2022. I was referred to Resmed by my GP. After doing a sleep assessment for only one night, I was diagnosed with moderate obstructive sleep apnoea. (It is interesting that this could be diagnosed after one night’s data. One would have thought a sample of at least three nights data would have… Read more
been more accurate to eliminate random and systematic errors.) Admittedly, I have been having better sleeps since using the CPAP machine. It takes a while to get used to, but it is okay.
Keep the copy of the GP referral and Home Polysomnography Sleep Study Report. You will need that for your health insurance rebate.
Anyway, I went to Resmed and signed up for a plan. This included a machine to be paid off over 155 weeks following an initial $99 payment. Total payment of $1725.50. So weekly payments for the machine were $10.50. For the other accessories, the plan was for another $9 per week.
So, just some important details that ALL of you need to be aware of.....
Firstly: DO NOT sign up for the payment plan for the machine at Resmed! If you are a member of a pharmacy, you will get a member price for the exact same machine of about $1360.00. Online stores will give prices from just over $1200.00 to just over $1300. Quite a considerable saving. Be sure to check availability of warranty.
Secondly: If you adequately maintain your accessories, you will not need to be supplied with the regular periodic delivery of filters, nasal cradle masks, humidor tubs and heated tubing. I clean the mask and the tubing once a week using a mild liquid soap. Then allow them to completely dry to prevent mould growth. I empty, and dry out the tub as well. I only use demineralised water in the tub.
So if you are in a plan where accessories are sent to you, and if you maintain/clean your gear, be sure to CANCEL the regular delivery BEFORE it is due to arrive. It will mean several less Resmed things you need to pay for! If you need new accessories, shop around for cheaper prices. I will get mine from my pharmacy at a 20% discount. I took heaps of gear back to the Resmed clinic and received a refund because leading a busy life, I was too slow to cancel the shipment order.
Thirdly: Staff were quite friendly and will call within the first few months regarding ones progress on the machine. These followup calls rapidly fade.
Fourthly: For regular medicals, one may need to obtain the data from the machines SD card. One can download this information, but one can only open the files if one purchases the application from Resmed. One needs to go to a Resmed clinic with the SD card and have the data downloaded and send on to a work clinic. Fortunately, upon request, the Resmed staff do print the data for you. All of this at no cost....at this stage.
Fifthly: The first time I claimed the rebate for the machine from my health insurance, Resmed supplied a summary receipt. (For a three year rebate, I received $500.) Now since their accounting system has changed, they no longer do this. One needs to download EVERY weekly receipt, take it to one's health insurance fund, they will process the information, and then you will get a rebate. I am now eligible for another three year rebate of $500. I needed to print the receipt for the final lump sum payment for the machine and the weekly payments for 2025. I just paid off the last 32 weeks of the plan. I did this to cut my losses by getting out of the plan. The health insurance company rep said that many Resmed customers have had to print out weekly receipts and they find it VERY annoying. Poor customer service I say! What modern day business does not give customers summary receipts?
So, be careful what you sign up for with Resmed. The staff make it sound all so wonderful and that you are making savings by being on a plan, but shop around and get other prices before you make a final decision.
Remember that part of the costs that you pay to Resmed goes towards the slick clinics, numerous staff and super duper website.
Rip off – Very important information ℹ️ you need to know when purchasing a mask from Resmed on an instalment plan. Also set up an account with them to monitor your invoice weekly instalments. Request an invoice for each time they make a weekly instalments. The invoice Must contain the following information ℹ️. 1) date the mask was purchased 2) product… Read more
name e.g Resmed AirFit N20 Nasal Mask 3) weekly instalment of e.g $3. 50c 4) balance of remaining weeks e g 23 Amount owing e.g $80.50c. 5) most importantly make sure they don't send you a New mask , after paying of your old One, because They will charge you for a new mask all over again. 6) if they don't do that just google the above product name & save $20 online when purchasing outright, & save yourself the headaches. So don't pay $182 with Resmed. I found the same product online for $169. Save yourself fuel ⛽ money & headaches & google the above product Online & save $20. Instead of paying $3.50 for 52 weeks. 7) non-existent customer service department . These guys are criminals. After I paid the rest of my money owing outright they started charging my account again. Maybe I should take them to Court. Word of advice Never do an instalment with resmed. Look up the product online & buy the product outright & save yourself headaches & you'll literally save money.
Rubbish parts – Terrible product. The plastic cap is so thin on the product, I changed the filter 3 times and it broke. Reported it to Resmed and of course it's out of warranty after 200 days. BUT, as it is for the travel machine it was only touched 3 times. And in the reply they basically tell me it's my fault for not replacing the headgear often enough. It was the new one I bought 6 months ago. Disgraceful company.
Latest follow-ups
I had a wonderful experience at the ResMed Parramatta branch. The staff, especially Karen and another lady member, were always polite, kind, and very… Read more
professional. They kept me informed about new products, offered helpful advice, and even gave me a free trial to try out the new equipment. Their friendly and attentive service made the whole experience excellent. Highly recommend!
Follow-up · The trial went really well. I tried a couple of different masks to see which one fit my face best, and I found that the medium-size mask is the perfect fit for me. I also upgraded my CPAP tubing to the ResMed ClimateLineAir™ Heated Tubing for the AirSense™ 10, and it’s definitely an improvement over the standard tube — more comfortable and… Read more
Follow-up · As good as before, it’s still working silently and freezes very good.
Complete customer focus, maintaining up-to-date communication. Staff are patient and helpful at the Mt Barker store. Show details
Follow-up · I’m continuing with cpap therapy. Improving I’m feeling better with my sleep routine.
Hi Have been lucky enough to have been included in the South Australian Sleep Apnea programme run by the RAH. After tests I was added to the trial using a Phillips machine & selective face masks to determine best suitability for the assessment which… Read more
lasted a month. At the finish I was given a ResMed Airsense 11 Elite coupled with a ResMed F40 face mask. Sorry Phillips but I have found the found the Airsence 11 to be very good and far superior, the air control settings & humidity control are great keeping me, a mouth breather, from sore, dry throat syndrome. I fully realise that I am lucky to be in the RAH programme but after use I can very very highly recommend the ResMed Airsence 11. Sadly I cannot provide proof of purchase but assure people that I own & have one registered with ResMed!
Follow-up · After 12 months of use, including being taken to Thailand for holiday, I have had zero problems with the CPAP machine, only needing to replace the air filter as required. Could not be happier with the machine.
Positive reviews
I have been using Resmed products for 11 years and have always found the staff exceptionally friendly, helpful, professional and highly knowledgeable of their products. I've recently gone through the process of upgrading my mask and was so impressed with the time and patience spent in ensuring I had the most suitable mask for me. Thanks to Emma… Read more
who was very helpful in helping to readjust my mask fitting and a special mention to Tia who has very patiently guided me through the whole process of choosing the ideal mask for my needs. this young lady personifies the meaning of customer service. I have had nothing but positive experiences with everyone I've ever dealt with at Resmed. Highly recommended
I visited the Bella Vista site today and was attended to by Tia. I had some questions and enquired about a maintenance subscription for my CPAP machine. The customer service and attention to detail was first class and all my questions were dealt with accordingly, including signing up to the maintenance program. I was very impressed with Tia’s extensive knowledge. Thank you very much from a happy customer Best Regards Robert Cunningham Show details
i saw a lot of bed review but i think they have not sevare snoring issue like me. i have very severe 60times per hour 20secs per event. sleep study result show me i need snoring machine gp and snoring doctor advised me strongly so i purchased airsense 11 first day couldnt sleep well not comportable sleep with it gp advise me it takes 2weeks to… Read more
get used to it and will not avail to sleep without it after 2weeks now 5th day feel bit not 100% benefit from it yet. but now i have full of energy during work never experience this plenty of energy before. mask covering is not 100% cover causes vibration made scars on my face but now in the morning and daytime i feel full of energy not sleepy during drive anymore which is very dangerous but inevitable before
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Negative reviews
My brother has severe sleep apnea double the normal score and was told for his health he needs to the sleep apnea machine asap. So we went to get it and he was denied over his credit score. Excuse me that’s joke someone needs support to sleep as he stops breathing 5 times and more a night but he needs a bloody credit score to help his health what a joke. So disappointed. This world we live in so messed up. Show details
Purchased new genuine resmed cushions for my F20 mask but they never fitted correctly and actually fell off when the headgear was removed. Spent hours talking to their "customer service" line even providing videos as requested but they just didn't want to help.
I signed up for a $17 weekly plan. I paid the $99 upfront. I got a welcome email, a change of password email, and an activation email. None of it worked. I read to reregister the device. So I did. It won't come up with anything to do with my plan, it'll only show my name and number, as I put it in. I tried to reactivate my account as that's what… Read more
else it says to do. It won't send me an email link. Ive emailed the website, no reply. Ive contacted the place of purchase a few times, and they give me the run around. Ive even tried the message us on the site. Theyve been no help either, they've even said they won't send me an invoice until its paid for. I know I have every right to view my payment plan. I even tried registering through sleep advantage, they refused my registration due to not being able to provide an invoice. They even said I don't have to worry about registering my sleep advantage, as its automatically registered. If that's the case, why tell me in an email to register it? I feel no matter what I try and do, they give me the runaround. The only thing that works is the myair app. Feels like the whole thing is a scam.
Recent reviews
Resmed Airsens 11 is a POC. After a couple of months the Velcro on the face mask has failed. At almost $200 to replace, they can bite me. The app won't connect and now I'm locked out because their password reset doesn't work. ZERO customer service. I emailed them over a week ago about my password and have heard nothing. Stay away from this company.
COMPLETE SHAM AND RIP OFF MERCHANTS. ** FOR YOUR HEALTH AND WELL BEING DO NOT PURCHASE OR SIGN UP FOR RESMED SERVICES ** - Not advised on purchase of 1st payment date or day, subsequently leading to missed payment (my fault). - Attending 1st weeks… Read more
follow-up appointment, confirmed updated payment details, amount owing and made payments required to resolve issues. Advised of weekly payment day and amount. - Following this time not 1 payment has been made correctly, with Resmed simply not even attempting to take multiple payments (as they admitted themselves in writing) just to demand instant multiple payments to backpay payments they did not even attempt to take. - Have wasted many hours through dozens of emails (all so apologetic but do nothing to offer a solution except to demand multiple payments be made straight away) and phone calls (same thing) just to be promised multiple times verbally and in writing of confirmed payment schedule, just for them to immediately break every single guarantee and promise.
For someone suffering from a serious medical condition and requiring these machines urgently, these actions will only lead to severe anxiety, risk of losing work and create both more severe physical and mental health issues, not to mention create severe financial stress and hardship... however they simply do not care and most of the time wont even respond.
Go ANYWHERE else for medical equipment and treatment and do not touch RESMED services.
Follow-up · Since writing this review, there has been zero contact from resmed (or their payment service provider). They have completely ghosted me and ignored all requests for settlement or provision of informatuon requested per legal rights under freedom of information act. Case is currently now pending case manager assignment with AFCA before proceeding to… Read more
Hi there purchased the ResMed Airfit P30i Pillow Mask for my son but finding it rather difficult as the silicon frame is too small even though it’s a standard size my son has a very rare genetic condition MPS II, challenges are he has a very large head due to hydrocephalus so the frame rides up to his eyelids causing swelling he wakes up with… Read more
swelling under his eyes. I asked the resmed shop for a larger mask frame but they said it’s not available. Could your engineers look into making one that can provide support & quality of sleep for kids with special & rare needs? We trialed 2 other masks but if no success the P30i came out to be the most suitable but downside it’s too small for my sons large head circumference.
Online Cpap trial purchased, but they sent me a device without mobile reception, therefore unable to use for online settings. Customer service not responding or dismissing issue. Customer service via phone, email is terrible. The only positive experience was when I went in store, however I wanted to avoid the trip, thats why I purchased online… Read more
service. They also disregarded my prescription before they sent out the device and masks, nothing was as I needed, I had to purchase a separate mask. Altogether dont recommend the online Cpap trial.
I purchased a CPAP believing the money-back guarantee meant a hassle-free return if needed. However, I was shocked to find out that I had to cover the return shipping costs myself—something that wasn’t made clear upfront. Since I don’t have a ResMed store near me, returning the product has been expensive and inconvenient. I reached out to… Read more
customer service, hoping for some flexibility, but they refused to make any exceptions. This experience has left me disappointed, and I feel the guarantee isn’t as consumer-friendly as it sounds. If you’re considering buying, be aware that returning the product is not be as straightforward or cost-free as expected.
My son worked for a week and a half and fired him for no reason . The recruitment agency were dishonest why he was let go without a reason Apparently there is a high turn over of staff.
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Don't do it – Brought the reflux relief pillow for my Mum. The pillow is way too big for any bed. It comes with no covers and no options to purchase. The 30 day return guarantee is a joke. They don't get back to you until after the 30 days had passed and then inform you that it is too late and they won't allow the return. Don't purchase, definitely not worth $350. Absolute rip off
Great experience – I attended the Bella Vista Resmed shop yesterday. I was assisted by a lovely young woman who gave me a product review, and succinctly advised me on the equipment and its application. After we’d settled on the equipment she gave me all the details regarding the financial plans, relevant apps, and follow ups. I was very impressed with her knowledge… Read more
and personal skills. At the end of the consultation I felt confident in the use of my new CPAP machine. I strongly recommend Resmed at Norwest.
Terrible customer service – Customer service non existant. Send messages to support, you get no response. Do yourself a massive favour and check out Phillips or Fisher and Paykel. These nongs charge thousands for their equipment, and then provide nothing.
Just to warn other folks not to buy any resmed sleepapnia machines – Just be WARNT ..if you buy any resmed sleep apnea machines there is no warranty on it …you pay high price but there is no warranty..I suppose to have 5 years warranty on it ..I rang the dealer where I bought it and told the young woman that my machine heats up really badly if the water runs out of the chamber..she told me that that’s exactly will… Read more
happen if you don’t have water in it…but the young woman didn’t listen when I told her and obviously didn’t understand when the thermostat doesn’t work things go wrong it doesn’t control the temperature and my machine even though I had TURNED OFF the temperature on it , it still gets burning hot to the point that you can barely touch underneath the machine…but I don’t have no leg to stand on..I rang the fairtraiding and the woman said ‘we can’t do anything to help you because it’s a multi million dollar business’…
Dont Buy it – I bought a Redmed Airsense 11 2 weeks ago and from the start I was having problems with it. Firstly I was unable to register the device, which took some 3 days of constant calls to their support team to get it registered. After that I realized that even though it connects through the Bluetooth it actually needs the 3g/4g connection to send your… Read more
data to the cloud and then to your phone, which is odd, the device is right there, just tell me my AHI.
Anyways, I also had trouble with filling the water tank every time. I watched a few videos which show you a few tricks but it didn't get any better. Also there was an error with the 4g modem. It never connected. I get 5g where I live but was getting no bars at all. Finally the pressure delivery system was really awkward for some reason I just kept waking up probably 3 to 4 times each night.
The device is a complete failure in delivering what it intends. I did return the device as it was in the 30 day return period.
ResMed 11 – I recently purchase the new ResMed 11. The water canister is poorly designed. In addition it is difficult to get a seal when inserting so there is often a regular major air leak. I sent it for repair and the temporary one they gave me has the same problem. The machine is a big investment and there is clearly a design error.
resmed enable nsw poor service – Interesting how resmeds own site only lists positively glowing reviews & and I can't find a way to add mine - is this because the company controls who has a say and who doesn't? Once again my cpap machine isn't working. Same problem as the last 5 times; water *somehow! on the power sockect at back of the machine. Ad enableNSW, when I rang them… Read more
this morning, were dismissive, couldn't give a s* - it's up to resmed what they do next, he said. Seriously! What a joke resmed and enablensw are.
Absolute failure – Despite all the “ photos” of sleeping happy people and my trying to use resmed 10 for 5 months , it prevents me sleeping and I wake up with headaches and yawning . Every few days I go to bed without using a cpap to catch up on my sleep and I look forward to those nights Show details
Resmed products after sales service and warranty is terrible – Resmed airsense 10 cpap after sales and warranty is absolute terrible. Never buy Resmed product again. Show details
Beware of small print – I am a very unhappy pensioner. Just over a week ago, I went on a plan to purchase a machine on a rent to buy type scenario. I paid $99 upfront as well as the first week. I was told that I had 30 days to change my mind if I wasn't happy. Well I wasn't happy and have just returned it. NO I do not get my $99 refunded. Apparently I should have read… Read more
terms and conditions. I can appreciate not getting my rental fee back, but what was the $99 for? 7 nights of terrible sleep. PLEASE be aware of this. A company making money for nothing on the disadvantaged sleepers.
Find Another Company to Deal With… – The worst customer service I have ever had the displeasure of dealing with. The treatment of their customers is appalling. I WOULD NOT RECOMMEND THEM
Can't wait for my contract to end – I don't ever write reviews but I'm fed up and want no one to go through the rubbish customer service I've received from ResMed Australia. Their products are fine but buy on ebay or somewhere else. Direct debit only, no bpay or an acct to pay your bill Your direct debit might be scheduled for Thursday but will come out anytime between Wednesday or… Read more
Sunday. Your complaints will go unanswered .. they actually do not care. They won't tell you to try other masks before signing into a contract, they don't care that they are sending you masks for 3 years that your not using and have to buy the masks you want separately. If you miss payments and ask for them to not take it out all at once, because your on a pension they'll ignore your request. The 'sleep consultants' have no actual qualifications to help you. They just want you to sign up. My advice to you if you've read this far, don't use this company. You can still buy the equipment somewhere else but if you want customer service .. look elsewhere.
Beware of making a purchase from Resmed! – Absolutely terrible customer service have been a loyal customer for many years purchasing 3+ machines plus masks and lost count of the number of accessories. But your customer service representatives take the cake refusing to give me a credit or refund a mask that I returned with my own money because it wasn’t sent back with the hose and… Read more
humidifier. They are three seperate pieces of equipment. Just out there to make a quick dollar. Will never use you again and will be telling everyone I come across about your shonky subscription plans! Look at how many times you’ve changed the terms and conditions over such a small time period.
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