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Reviews

(209)
(9)
(0)
(1)
(8)
  • Transparency
    4.8 (49)
  • Customer Service
    4.9 (51)
  • Loan TypeVariable Rate (28) · Fixed Rate (12) · Split (4)
  • Application Process
    4.9 (50)
  • Timeliness
    4.9 (50)
  • Loan Term27.778 years (18)
  • Loan used for
    • First Home (26)
    • Home Construction (7)
    • Refinancing (5)
    • Investment Property (4)
    • Second Home (1)
  • Online Tools
    4.9 (9)
Sam Broere

Sam BroerePerth, WA

Excellent service

published

Just received formal finance approval from our bank to build our new home. Ivan Gavran from Resolve was excellent to deal with and provided us with a great level of assurance through the whole process. Had a few hiccups during the finance process and defiantly would’ve given up if we didn’t have a good broker to work through it all.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used forHome Construction
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Vince S.

Vince S.Victoria

Fantastic outcome by Resolve

published

My wife and myself were very pleased with the hard work and efforts Jamie Moody at Resolve finance applied for us during our loan process. We are first home buyers with very little knowledge of buying a home, he was always on point and professional with his communication and answers to the many annoying questions we throw at him. He made the entire process a lot less stress free. We definitely recommend Resolve if you're looking into home loans.

1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Vince, thank you! We strive to make the first home buyer process as easy and stress free as possible, great to hear that Jamie was able to provide that service to you and your wife. Kind Regards, Resolve Finance.

Nidale

NidaleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Felicity and the team are absolutely fantastic.

published

Felicity and the team are absolutely nice to work with. She is really amazing in guiding us all the way till we got the loan approval and completed the land settlement.

In our previous broker, I thought that was the end of our FHB journey because of shortfalls from multiple banks ranging from 22k to 75k shortfall. However Felicity and the team showed us some signs of hope. Thank you, we got the loan and the land settlement, got a surplus and we are excited in building stage.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance
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Exceptional service!

published

Taylar was very easy to deal with and provided an efficient and friendly service - ultimately leading to us getting the best outcome on refinancing our home loan. Taylar was recommended to us by friends, and we will be sure to do the same to assist others.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forRefinancing
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1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Matt, thanks so much. Proud to hear that Resolve Finance - South Melbourne was able to get you the best outcome.! Kind Regards, Resolve Finance.

Great Service and a fantastic Rate

published

Felicity was wonderful helping explain all the jargon when it comes to applying for your first home loan. She was able to answer all our questions and her communication was first rate. She helped us get our first home loans at a fantastic rate and even assisted with the first home owners grant. We will be sure to use her again and reccomend her to our friends and family. She is an asset to resolve finance. Thank you again!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used forFirst Home
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1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Cassie, thank you for taking the time to provide your feedback. Great to hear Felicity was able to assist you through the first home buyer process! Kind Regards, Resolve Finance.

Vineeth N

Vineeth NGreater Melbourne (Inner), VIC

  • 2 reviews

Extremely happy

published

A massive thank you to Taylar Stephens from Resolve Finance for making our dreams come true. He is highly professional, friendly, reliable and knowledgeable. After consulting few people, we were highly confused how the whole process of buying property works. He guided and explained us all the way through to the end with a Positive thought,Quick response on every step. I would recommend Taylar to anyone who is looking for a mortgage broker

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Vineeth, thank you for the review. Happy to know that Taylar was able to be a guide through what can often be a confusing process! Kind Regards, Resolve Finance.

Ras Smith

Ras SmithSouthwest, VIC

  • 2 reviews

Efficient Service

published

Michael Johnson is very knowledgeable and has been great dealing with, and we would highly recommend him and Resolve Finance to anyone looking for their first home loan. Michael made it easy and clear and secured a loan for us in just a few hours! He is the person if you are after a transparent, reachable and very efficient service. Would highly recommend to anyone looking for help with finance. Well deserved 5-star service.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Ras, thank you so much for taking the time to provide your feedback. Amazing to hear that Michael was able to help secure your loan so quickly! Kind Regards, Resolve Finance.

Kasturi Naicker

Kasturi NaickerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Outstanding customer service with Resolve Finance

published

Our customer experience with Jamie Moody from Resolve has been outstanding. Jamie went over and beyond his care of his clients to secure us a home loan when all other financial companies were unhelpful. There were no unexpected costs and issues with our loan. We would highly recommend Jamie for his outstanding experience and number one customer service attitude. Thank you Jamie!

Transparency
Customer Service
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
Krish

KrishGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Jamie Moody- Excellent Service to obtain a Home Loan

published

Jamie worked really hard to secure a home loan for us. Although we faced so many hurdles with lenders Jamie assured us that he will do everything possible to find us a lender. He was incredibly accommodating, attentive, informative, patient, persevering and very professional. I will recommend him to anyone out there seeking a home loan. We are very happy with the result.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Krish, thanks so much for taking the time to provide your feedback! Great to hear Jamie was able to help you along the home loan process. Kind Regards, Resolve Finance.

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Jesus Cris Monzon

Jesus Cris MonzonGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent experience with Resolve Finance

published

I would highly recommend Jamie Moody as a mortgage broker. He is professional, informative and knows his job very well. He supported us all through out the stressful process of getting our first home loan and he had been very patient in responding on all our questions related to that. Would definitely use resolve finance in the future.

Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateNovember 2019
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Jesus, thank you for taking the time to write this. Glad to hear that Jamie Moody was able to take stress away from what should be an exciting experience. Kind Regards, Resolve Finance.

Melissa

MelissaGreater Melbourne (Outer), VIC

  • 2 reviews

Great Experience

published

Jamie Moody assisted us with securing the best rate for our home loan. He was very professional, attentive, informative and has made what would be a stressful process, an exciting and enjoyable experience.
We would highly recommend Resolve Finance in the future.

1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Melissa,

Thank you for your review! Happy to hear that it was an enjoyable experience for you, as it should be. Kind Regards, Resolve Finance.

The reviewer stated that an incentive was offered for this review

Jamie is a Gem :)

published

Jamie Moody was incredibly accomodating and always went above and beyond to put our families needs first. Wouldnt hesitate to recommend him and we will be working with him again in the future :)

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Ashleigh, that's great because family comes first at Resolve! Thank you for your review, great to hear Jamie was able to go above and beyond for you. Kind Regards, Resolve Finance.

Renee

ReneePerth, WA

  • 3 reviews

Excellent

published

Michael Harrison saved me thousands!
I have had Michael Harrison as my broker for over 7 years now. Throughout that time he has worked on both my investment property loan and my owner occupied loan. He is just exceptional and I cannot rate him highly enough. Nothing is too hard for him. Everything is explained so clearly and he never makes me feel silly for not understanding.

Most recently he saved me many thousands of dollars by finding the best loan option for my circumstances after making multiple attempts. He has so much knowledge and I really feel he genuinely has the clients interests at heart. Thanks for everything Mike!!!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance
Mike

MikePerth, WA

  • 2 reviews

Would not use anyone else!

published

We were introduced to Dillion when we built our first investment property. Since then we have only used Dillion for all our re-financing and remortgaging of other exisiting loans. His dedication to his clients and his professionalism are outstanding. No issue is too big or too small to resolve. If anyone was looking for a dedicated, client focused broker then look no further than Dillion.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
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1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Mike, thank you for taking the time to provide your feedback. So great to hear that Dillion has been able to assist with all your loan needs! Kind Regards, Resolve Finance.

Customer Service at its best

published

I was referred to by my building consultant Dave and he was true to his word, Martin is the most helpful and reliable consultant ever. Once we have discussed all my concerns and submitted what was required from me I just sat down and let it all handled by him no matter what the odds were he was able to deliver and up til now he still have my back to the smallest issue I have, he and Shelley never fail to guide me and reply to any petty questions I have. Ive already recommended him to all my clients as well.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forHome Construction
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Liza, thank you so much for your review! Amazing to hear that Martin and Shelly were able to provide such great customer service to you and ease any of your concerns. Kind Regards, Resolve Finance.

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Chloe

Chloe

  • 2 reviews
  • 1 like

Great finance process with Martin Ireland

published

Martin has been extremely helpful in process of purchasing our second home, he has great communication skills and has made the process a lot more simple and easy than we thought it would be. We would highly recommend Martin to any of our friends and family :)

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forSecond Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance
Damien G.

Damien G.

  • 2 reviews

Excellent Service

published

As first home buyers, Felicity helped us through the process over a long settlement period that in itself raised a number of questions. Felicity always took the time to follow up on our questions in written form and then further telephone calls. There were no hidden fees or charges and Felicity made the whole process a positive experience. I would highly recommend Felicity and the team at Resolve to any first home buyers.

Transparency
Customer Service
Application Process
Timeliness
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Damien, thank you so much for providing your feedback. So great to hear that the team and Felicity were able to make the first home buyer experience for you a positive one. Kind Regards, Resolve Finance.

Resolve finance / Homebuyers Center

published

Felicity and team were / are absolutely awesome. No hidden fees or charges. Everything was explained to me very clearly and their support is ongoing. I highly recommended them for first home buyers. She and team found and got me the best interest rate available. I am extremely happy with their customer service. Thank you resolve and homebuyers center. I'm finally out of the rent trap. I’m

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used forFirst Home
See all answers
2 comments
Resolve Finance
Resolve F.Resolve Finance

Hi there, thank you for sharing your feedback with us. We love to hear back from our customers! We look forward to being your finance partner for life. Kind Regards, Resolve Finance.

0416871986
0416871986

Your welcome.Thankyou for your support.

Cass Burnett

Cass BurnettVictoria

  • 2 reviews
  • 2 likes

Great service

published

Jamie and his team at resolve finance have been extremely helpful throughout the entire process. No hidden costs and did all the work for me. Would highly recommend and choose resolve finance again.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Cass, thank you so much for sharing your experience with us! We are so happy to hear you had a great experience with Jamie and his team. Kind Regards, Resolve Finance

Ashleigh

AshleighGreater Melbourne (Outer), VIC

Great service!

published

I highly recommend using Resolve Finance.
Jamie Moody is our broker and he has provided us excellent services throughout our whole experience.
He is continually updating us on any progress and always confirming we are feeling good step by step.
He always has his clients interest at heart and we could not be happier with the services we have received.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
Resolve Finance
Resolve F.Resolve Finance

Hi Ashleigh, thank you for sharing your experience with us! We always love to hear back from our customers and appreciate you taking the time to do so. Kind Regards, Resolve Finance.

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Questions & Answers

paul

paulasked

I was looking at the credit card reviews but somehow Resolve Home finance got included in the reviews, dont know how. Does Resolve do credit cards too & what do they offer?

1 answer
Resolve Finance
Resolve F.Resolve Finance

Hi Paul, Resolve Home Loans does not offer stand-alone credit cards however, they are available when securing home finance. If you have any further questions, please contact info@resolvefinance.com.au. Kind Regards, Resolve Finance.

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