Resolve Finance

This is the second time I have used Ginny for assistance with a home loan, and once again the experience has been seamless and straightforward. She is always more than happy to assist via email or phone whenever we have questions, and her responses are consistently prompt, detailed, and professional. My partner and I cannot recommend her services highly enough, and she has once again earned very happy returning customers.

I cannot recommend Ginny at Resolve Finance highly enough! She helped me secure my own home right as Covid started and in my 40s, she has been by my side for 6 years now. Throughout this time Ginny has provided regular interest rate updates and dedicated her time to finding the absolute best options for me. I truly couldn't have done any of this… Read more

without her. She is such a pleasant, lovely person who makes the entire process seamless. Thank you Ginny, for everything!

We had the pleasure of working with Simeon Kaltourmidis as our broker, and we couldn’t be more grateful for his support throughout our home-buying journey. Out of all the brokers we inquired with, Simeon stood out the most. He was incredibly patient and never made assumptions about our borrowing capacity. Instead of quickly saying what we… Read more

couldn’t do, he took the time to understand our situation and showed us what was actually possible.

What we truly appreciated was his honesty and transparency. He didn’t just throw out numbers he carefully explained our options and clearly showed us how much we could realistically borrow. This gave us confidence and helped us make informed decisions.

Because of his dedication and guidance, buying our home became possible. He supported us every step of the way, patiently answering all our questions, guiding us through the process, and making sure we fully understood everything.

Simeon is not only knowledgeable but also genuinely cares about his clients. We are very thankful that he was referred to us, and without hesitation, we would highly recommend him to anyone looking for a reliable and trustworthy broker.

In the future, we will definitely work with him again.

An Excellent Experience – My partner and I were referred to Resolve Finance by Homebuyer Centre. We were initially a bit worried about the idea, thinking that they might be more inclined towards assisting Homebuyer Centre than ourselves, however, going with Resolve Finance ended up being one of the best decisions we made in the process. Ginny Charles has been amazing… Read more

every step of the way. She was patient with our questions and clear with her answers. She was also readily available. At no point did we have to wait very long for an answer to any question that came to our minds. As first home buyers who had not been through this process before, this was extremely helpful.

Further, as part of our land purchase, there was $20,000 worth of rebates available if we settled within a 14 day timeframe. Ginny was amazing during this time, using her experience in the industry to make sure the correct people (banks, converyancer, State Revenue Office, etc) were pushed at the correct time to make sure we settled on time and received our rebates. Now our wedding and honeymoon can be everything we dreamed of it being.

I cannot express enough how much we appreciate the work Ginny has done. She is incredible at her job and I couldn't recommend her highly enough.

Mr Tarun Bhandari - Resolve Finance, Point Cook – Resolve Finance - Point Cook branch Mr Tarun Bhandari I have had the pleasure of working with Mr. Tarun Bhandari for the past 3-4 years, and I cannot recommend his services highly enough. Throughout this time, Tarun has expertly handled the mortgages for both of my homes, consistently delivering exceptional service and expertise. From our… Read more

first interaction, it was clear that Tarun is a true professional dedicated to his client’s best interests. He took the time to understand my financial situation and long-term goals, providing mortgage options that perfectly suited my needs. His deep knowledge of the mortgage industry and attention to detail made the entire process seamless and stress-free.

One of the standout qualities of Tarun is his excellent communication. He kept me informed at every stage, promptly answering all my questions and providing regular updates. I never felt in the dark about any aspect of the process, which was incredibly reassuring.

Tarun's commitment to client satisfaction is truly commendable. He worked tirelessly to secure the best possible rates and terms for my mortgages, ensuring I got the most value for my money. His professionalism, honesty, and integrity were evident in every interaction, making me feel confident and well-supported.

Thanks to Tarun's expertise and dedication, I am now the proud owner of two wonderful homes. If you are looking for a mortgage broker who genuinely cares about his clients and delivers outstanding results, I wholeheartedly recommend Mr. Tarun Bhandari. His exceptional service over the years has made a significant positive impact on my life, and I am immensely grateful for his hard work.

Ginny Charles is amazing very efficient have used Ginny and resolve finance on two occasions as my broker would not go anywhere else. She is super fast no matter time of day always contactable and keeps in touch with all progress. A+ service highly recommended. Show details

Ginny has helped us multiple times, has always managed to find us a great option with a good interest rate compared to the rest of the market. She has always been responsive, super friendly and helpful. Thanks so much Ginny! Show details

This is the second time I’ve dealt with Ginny and I’m always amazed by how good she is. Her promptness and professionalism is top notch and I couldn’t think any more highly of her. Would recommend Ginny to everyone. Show details

Stressful Poor Transition – Very poor communication, very hard to contact your broker to get clear answers, they made errors, and I got extra fees for their mistakes. I was just told to sign being last minute documents I felt rushed pressured unclear and never got a proper run down of my loan contract and the break down until a family member step in and demanded questions and answer. I would go directly to the big banks don't waste your time. on this company. Show details

Average outcome, basic provider – We recently engaged Jack to assist with our mortgage refinancing, who was polite and courteous. the process was good but slow, as many mortgage applications can be. However the outcome was not great, i had to prod Jack many times to be responsive and manage the process more effectively. For the situation we find ourselves in, we have been given a… Read more

average rate, about .5% above where we should be based on our financials and history. It makes no sense except that Resolve were paid well, so two parties did very well out of it, we now need to refi again to get down to a good rate where we should have been through the process. A waste of time in the end.

A perfect score for our broker Ginny Charles! She has been with us for more than 5 years now and has always been very professional and interactive. She is available almost 7days a week, even on weekends! Cant rate her enough with timeliness too! She always ensures we have a very smooth process and are well informed of our options. Would recommend… Read more

her to everyone especially those that are still starting with their home loan journey and unsure of the process. Ginny can explain the process really well to help anyone navigate the process well informed and confident!

Ginny Charles is our financial consultant since our first home and i truly appreciate her constant guidance and support. She was always there to help us, patiently clearing our doubts and making sure everything is done at the right time. Her dedication and commitment mean a lot to us—thanks Ginny for always guiding us so well! Show details

I recently bought my first home with the help of Ginny! She was amazing, answered questions very thoroughly, and had super quick response times. Talked us through everything we needed to know with the upmost respect and kindness! She kept us updated on rates and the progression of home loan application, and even set us up with a conveyencer and insurance after the purchase of our home. Highly recommend this service!! Thanks alot Ginny! :) Show details

I had a fantastic experience working with Ginny as my financial broker. She was incredibly efficient and always prompt in her responses, which made the whole process smooth and stress-free. What I appreciated most was how clear and structured her guidance was—she provided step-by-step instructions that were easy to follow, even for someone… Read more

unfamiliar with the process.

On top of that, Ginny is genuinely pleasant to work with—professional, approachable, and always willing to help. I would highly recommend her to anyone looking for a reliable and supportive financial broker.

Ginny is amazing. She is so thorough and makes sure to explain all the options. She went above and beyond for us when helping us look at loan options while selling one house and buying another. Ginny made the whole process so much less stressful and answered my million and one questions along the way with patience and expertise. We can't thank… Read more

Ginny enough for her services and professionalism and would highly recommend her to anyone needing mortgage broking services.

We had an excellent experience working with our broker, Ginny Charles, to secure our home loan. From the initial consultation right through to final approval, she is very knowledgeable and incredibly supportive. She clearly explained everything and kept us updated throughout the process. She made the entire process smooth, straightforward, and… Read more

manageable. We highly recommend them to anyone looking for a dedicated and reliable broker to guide them through the home loan process.

Highly recommend my broker, Ginny Charles. The whole home loan process was incredibly smooth and straightforward. Ginny was professionally patient in guiding me through every step and very efficient in getting my loan approved. Her bilingual service was especially helpful in explaining different home loan options and advising me clearly on the best choices. I felt well supported throughout and wouldn’t hesitate to recommend her to others. Show details

Our home loan journey was utterly exceptional, we did have bumps here and there but because of Ginny we didn’t get lost as a first home buyers, Ginny guided us from beginning until the end, the service she have given us was exceptional, Ginny made it easy for us to understand the process of borrowing money and all, we’re very grateful to her,… Read more

Ginny is so easy to talk and very approachable.

Overall, excellent service, we’ll definitely come back to Ginny for any future loan/s and to recommend her to our families and friends.

Ginny from Resolve has been fantastic she has been in the background working to help me refinance for the last 3 years and we finally got there Cannot thank her enough Show details

ginny is amazing we have used her for a couple years now with the team at resolve they have always got us the best deal and been so easy to work along side will always use these guys!

Working with Simeon was an excellent experience from start to finish. He was professional, always helpful, and made sure we understood the process every step of the way. He assisted us with all the forms and ensured everything was perfectly in place for settlement day. Simeon was always available, taking our calls at all times and promptly getting… Read more ·  1

back to us with the information we needed. I would highly recommend him and will definitely use his services again.

Andrew and his team were amazing. They did all the hard work for us and were very clear with the process taking so much stress away from us with getting a home loan. Andrew was always quick to reply to a phone call or e-mail if i had a question and there was no unexpected costs or issues at all.

Scott Corley provided impartial and sound advice in purchase of land and house package New to Australia so found service was prompt friendly and easy to navigate Highly recommended Show details

We had an excellent experience with Resolve Finance for my home loan. A big thank you to Andrew Thomas, my mortgage broker, and Shiena Isla, the Client Support Manager, for making the whole process so smooth and stress-free. Andrew was knowledgeable, approachable, and took the time to find the right loan that suited my needs. He explained… Read more

everything clearly and made sure we felt confident at every stage.

Shiena was fantastic with communication and support, always keeping us updated and making sure all the paperwork and details were handled efficiently. Together, they made a great team and turned what could have been a complicated process into a seamless experience.

We are very grateful for their professionalism, patience, and genuine care. We highly recommend Resolve Finance, especially Andrew and Shiena, to anyone looking for trusted and reliable home loan support.

We had such a positive experience working with Simeon. From start to finish, he made the whole mortgage process stress-free and straight forward. He took the time to explain everything clearly, answered all my questions promptly, and made sure I felt confident with every step. Simeon went above and beyond to find me the best deal, and I truly… Read more ·  1

felt supported throughout the process. I wouldn’t hesitate to recommend Simeon to anyone looking for a mortgage broker.