RestorX Services

Excellent, efficient and professional team – Restorx attended to our premises immediately after we had notified the insurer. They were informative, prioritising for safety, advising us of steps forward minimising further damage, and always punctual in attending to the premises. Nothing was too much trouble. A special thank you to Claudia, Griffin and Hanif for their exceptional Customer Service.

Poor communication and failure to attend – Appointed by Allianz, Restorex failed to attend the property on three separate occasions and changed the appointment time without contacting me. There is also a serious internal communication issue in this company where front desk tell you something and something else is communicated to their inspectors. Additionally, inspectors tell me what was… Read more

communicated to them is not what was communicated to me. I'd highly recommend to ask your insurer to appoint another company to attend to your property.

Efficient, responsive, thorough – We had just moved in to a new apartment and turned on the included dishwasher. It flooded two rooms and a hallway in short order. RestorX did a great job. Show reply

Good service and professional team – Turned up on site, informed of status, advised of steps said what he would do and did it. Follow up needed called that night and advised status. Said would turn up on public holiday and turned up. Very pleased with team and team leader as knew his stuff and did not cause any stress. Show reply

perfect! excellent service – They arrived promptly and acted with the utmost professionalism. We had a water leak and they took care of all the damaged goods. Couldn't recommend the company high enough. It took all the stress out of the situation Show reply

SHUT. THEM. DOWN! – Firstly, if I could put 0 stars, it would make this review more accurate! My insurer appointed this company and upon reading previous reviews I can see they are still appointing them, god knows why! RestorX DESTROYED items of furniture in my house post a flooding incident because they did not store things correctly. Something they’ve clearly been… Read more

doing for 5+ years!

To top off an already desperate and horrible situation, workers from RestorX who were trusted within my house, stole valuable items from my wardrobe, including 2 items that belonged to my late son. You hear about these things happening to vulnerable people… but I never thought I’d see the day I’d be in a situation where it could or would happen to me, let alone be kicked while I’m down!

RestorX, SHAME ON YOU!! FOR HAVING NO RESPECT OR CARE FOR OTHER PEOPLES PROPERTY OR BELONGINGS! Expect to see this review on EVERY PLATFORM I CAN FIND! Wave when you see me on the ABC because I’m coming for you! You deserve to be shut down and I won’t stop until you are!

Unprofessional - NRMA appointed – An assessor turned up day after water damage incident .Told us to leave all soaked furniture and linen as is because he will come back to reassess . This is while the house is being dried out by another company who understandably informed me that leaving soaked sofas and linen in and around the house will contribute to mould formation . 10th… Read more

Jan- 11am - Called company to check progress of contents assessment and revisit as wanted to dispose off wet items - was informed there was a booking to reattend on the 11th between 9-11 (no one bothered to tell me ) 10th -1430 - I received a msg from someone informing me that my claim has been submitted to the insurer - not sure why as they were coming the next day to reassess 11th -1130- called company after no one turned up . Assured someone booked and will be in contact . Called company at 1300 - apparently chasing technician to attend. Called Insurance company to request new company for assessment and two very professional assessors from Steamatic turned up within three hours of first contact and completed the assessment with lots of information provided . WHAT A JOKE and I don't know why insurers use Restorx which is an extremely unreliable company. If i could give a 0 star I would

Untrustworthy/unreliable/unprofessional – Allianz Insurance/Crawford & Co provider – Never use this company. DO NOT let them anywhere near your property or personal effects, because if it wasn’t damaged before they touch it, it certainly will be once they do touch it. Items we specifically requested they not touch, they did and broke them and no apology and no compensation just a cover up. Late on so many occasions or never… Read more

showed up no communication, or only 1 would arrive to do a job meant for 5-6 people, hopeless. Do yourself a favour, never use this company. If I could give them a minus score I would.

Unreliable and Disorganised – I had a bad experience with Restorx. The job was poorly organised, communication was haphazard and lazy and, although I had to listen to 20-minutes of recorded messages about how they deliver 'amazing' customer service with 'empathy', when I said I wanted to complain about how the job was run, they hung up on me. I submitted a written complaint to… Read more

them in the hope I would receive a response, but they ignored it. Avoid this company if you can. I would have given 0 stars if that was an option.

Absolutely terrible/untrustworthy/unprofessional – It’s taken some time to submit a review. My family went through some water damage with storms. Our insurer appointed RestorX as the remediation service. Although promising to begin with they soon showed how truly unprofessional they were. They utilise very untrained staff. There was no item in our property that was dismantled and re assembled… Read more

correctly. We are still dealing with this problem months on.

Their work left more damage than what was there leaving the contractor builders to fix the issues.

Should you ever need their type of service look again or if they are appointed by your insurer ASK FOR AN ALTERNATIVE.

untrustworthy Unprofessional – I have just received my items back after a house fire. If that situation wasn’t bad enough I now have damaged, broken and missing items thanks to restorX. No care was taken with my items, they were thrown in boxes and were still dirty in which I have had to clean. I have now lost a very special sentimental item thanks to this company. Stay away from this company!!!

Extremely poor and untrustworthy – RestorX had been engaged to do repairs to our property and part of this was the storage of our furniture. 2 x (new)leather recliners and a queen mattress came back damaged beyond repair. Dodgy repairs to home that required another company to resolve and repair. Still no contact after 9 weeks in regards to compensation of furniture $19800.00 Steer clear of them!

Unprofessional – Waiting 2 weeks got someone to contact regards a claim Left message to call back. I rang 3 times during the course of the afternoon each time leaving a message to call back. I was told the person is on a phone call each time. Certainly wasn’t returning my call. Won’t have this company assess anything Very unprofessional

Dubious and untrustworthy – After having a fire this company assumed they were the only company able to sort our home and contents and started removing our contents. They objected to being asked for an itemised list of goods being removed and told me the only person that could authorise the list was Johns Lyng Group even though neither company had been given the work at that… Read more

point in time. These two companies are associated to each other (same owners). Found they were excessively overpriced for the scope of work and they were dictating to the insurance company even though the insurance company should have been in control of what the scope of work was.

NRMA insurance related service provided – The gentlemen who attended at the property were very polite and thorough and efficient with their review and took due care for our needs / requests. For example we requested them to wear covers over their shoes when in the house and they did so. The admin end of the service was less than desirable though. My telephone calls were never returned… Read more ·  1

and even the email communication was very delayed. I understand that the staff may be busy and stretched so not able to communicate in a timely manner.

Excellent response – My wife and I (70 & 78) have been flooded before and were aghast to see water coming into our downstairs room in spite of all the work I’ve done to prevent flooding. Both of us were overwhelmed. When your man Cody (?) came, he steadied us and got into the work steadily and systematically, without the slightest irritation. Wonderful! Tears come again when I think of how contained I felt by him. George and Joy Show reply

Disrespectful, slow and unaware of correct process. Caused further damage to our property – Our investment property in the Macedon Ranges flooded from a burst pipe, and these guys were tasked with remediating the tenants' things. Instead of taking their belongings offsite within 48 hours as is standard practice, they used our (still flooded) house as a workspace as they gave themselves an 8-working-day turnaround. They then wouldn't… Read more

cooperate with the company sub-contracted to dry out the building from our insurers, refusing to take items offsite so that the process from our end could start. Along with this, Melissa was often blunt and ignorant of process, and made assumptions on whether they were in our way. They were. She showed frankly mind-boggling disregard for our property that was getting more soaked by the day, as it was outside of their particular job.

Not very happy with some of the service – The guy that dismantled the wardrobe (which had to be dismantled for painting of the wall) when he put it back together drilled the screws through the metal which left some sharp points. He did say he would fix or replace it but I was not happy with him and didn't want him back here. I did ring Ambrose and filled them in and they were going to… Read more

send someone else out but that never happened. I don't recommend him at all as he wasn't even reliable with the time he was supposed to be here.

Flooding of unit – Came promptly. Acted professionally and in a friendly manner. Returned promptly after process complete. Took away ruined items, which was a bonus as here by myself and a pensioner.I would recommend them. Show reply

amazing onsite staff – the process from the beginning to the end was fabulous. We dealt with a young guy who went beyond. He was caring and courteous throughout our dealings. Insurance claims are stressful, but because he knew exactly what to do, we were able to relax. Can I adopt him? Show 2 replies

insurance claim from sewage overflow – On both visits by your representatives we were impressed by their attitudes and willingness to help. They communicated well, were courteous and arrived at the time that had been organised. Very happy with the service. Show reply

Excellent Service – The RestorX staff who promptly inspected my water damaged carpets after a severe hail storm on the New England tableland were punctual, professional, courteous, efficient and effective in their approach to the task even though they had to travel a long distance to my house. Show reply

Great Help – Great service - we had someone from restorx come almost straight away after we called - He was absoultley fantastic at helping us - he could not resolve the problem that night - but had to come back 2 or 3 more times. He kept us in the loop of things and how the process works. Great to see the young employee with so much genuine care factor and great knowledge of his job. Show reply

Very Helpful – We received great service from all aspects of Restor X, with our bush fire damage. Able to contact and speak to someone, ask questions and get answers. They were quick to respond and got things sorted. Excellent service.

Dead animal removal and smell eliminate – Very courteous and efficient operators. When finished the property was left in an immaculate condition. The service was required due to fire damage during recent fires, resulting in the death of 2 small Possums. Peter

Don't seem to care – Had water damage to our home during recent storm weather in Sydney, reported damages to the strata insurer and was dealt with promptly, next day in fact they had it scheduled and contractor visited to perform repairs, wow!! Can not say the same for Restorx, reported damages to our insurer who put us in contact with this company, they processed… Read more

payment to our claim very promptly and promised a response within 24-48hrs .. that was 2weeks ago, have called them two times since.. told us a builder had been appointed who would contact us same day.. another week .. called again and given the name of the builder but told to look them up and contact them directly if I want details of where claim is at.. the receptionist was indifferent and clearly not interested... I will be contacting our insurer to give them this feedback..

Very efficient – The accessor was pleasant and caring and the claim was completed within two weeks of lodgement. Understood the emotional aspect to the damaged items. Courteous and reliably on time. Excellent service. Show reply

Credit to your company – Professional. Personable. Punctual. Respectful. Reliable. Honest. Knowledgeable. Again Professional. An asset to your company and inspired faith in appropriate follow up. Efficient service and faultless management of our situation. High Commendation. Show reply

Fast and efficient – The service provided was quick (next day after lodging claim), efficient with minimal mess. They were very safety conscious also, taped over power cords running to drying machines etc. Friendly staff. Show reply

Good communication. Great job – This organisation gets 10/10 for communication. Sadly lacking in other organisations during this hail storm incident. La La La La. Ridiculous requirement 30 words. Change it. Still not 30 words. so changing my review to 8/10 for wasting my time. and from 5 stars to 4 Show 4 replies

Excellent customer service – Were quick to trspond to call from insurance company. Arrived on time very professional and helpful.Did an excellent job made me feel comfortable with the whole process. Would recomend to anyone. Show reply

Excellent Service – Very pleased with prompt service and carpet restoration. Consultant, Ben has very extensive knowledge of Persian carpets and how to restore/repair them. I highly recommend using services of Restor X. Show reply

Great, prompt service – Staff member who attended my premises treated me with respect and listened and understood my concerns. I would recommend restore X services to my friends and family as the experience was great! Show reply