Rheem Australia

Rheem Australia I woud like to say a big THANK YOU, from the booking with John to the amazing technician Jack who serviced and repaired my Aqua Max Gas Hot Water Tank. Jack's quality of workmanship is exceptional along side his warm and engaging personality. Jack explained and showed me what he repaired - very thorough. Thank you again Jack :) and… Read more ·  1

thank you again Rheem for your quality of service and technicians. From a very happy customer Rebecca :)

The technician Jack was extremely thorough and patient whilst attending the issue with my pool heater. I'm happy to report that Jack resolved the issue (to the best extent possible. In addition, Jack's attendance was one business day from when the issue was first reported to Rheem.

The service and phone staff are friendly and as helpful as they can be but the unit is awful and has give us so much trouble, it must be awful for them having to apologise so often. We have had to take several days off work to get our hot water… Read more

service sorted. It is under warranty and now needs to be replaced but there are no units in WA so we have to wait. Dealing with this company has been incredibly frustrating and many others in my building are having the same issue. We have now had three service calls and even the technicians apologise for their company. Avoid buying Rheem if you can help it.

What can I say about Jack? Not only a great technician. He has got exceptional skills with customers. He listens to the complaint. thank you Jack. I wish I can write a lot more about you. Keep up the great work. Your company is very lucky to have you. We need more of Jack’s everywhere. All the best for 2026. What a brilliant job. Show reply

Their customer relations team is the best! Especially Misty who listen to customer and act speeding quick!! The company is extremely lucky to have such a great customer relations lady! I wish my husband’s company had this lady!! She made the company the top in the game!! Show reply

Easy to schedule - and reschedule Service provider was on time, communicated when on his way and was thorough - picking up an unrelated gas leak and reporting on our behalf Show reply

I had a Rheem 80l electric HWS installed. It was much more expensive to run than the previous brand, and lasted barely five years. When I claimed on the manufacturer’s warranty, I was then told it only covered the unit itself. I had to pay delivery and installation costs, which came to almost as much having a plumber supply and install a new unit… Read more

- effectively making the warranty worthless. On top of that, it took them ten days to actually replace it.

Never again. I warn everyone I know: don’t buy a Rheem. There is a reason they have so many negative reviews.

Took five days to sort out our 4week old hot water system for what was quite literally a two second job. Five days of no hot water! Office staff were not sympathetic and extremely unhelpful. Filled in their [Content Removed] ‘post repair’ survey and now they won’t stop spam calling me. Stop calling! Your call is not welcome. You had your chance… Read more

to fix the issue and decided to do otherwise. Complete and utter [Content Removed]. We will not be buying another Rheem product ever again!

50 litre water tank,purchased in a factory unit brand new build ,,,, the water tanks were purchased by the builder approv 60 units ,i dont have a receipt.date on the tank noted mfg 2023 we took possetion after settlement 18 nonths ago , july /aug 2024. I called rheem ,they were very quick to come within hrs.very good. the tank is still under… Read more

warranty but all other parts only 1 year"assumed at least 5years full warranty, but $400 later brings me to the ? where are these elements made? china. Any cheap kettle lasts longer!and getts heated up a lot more times"wake up rheem you used to be good on this warranty.we shall see how many more fail in the complex.

Had one installed lasted 6 months still under warranty was a drawn out process to get a replacement then they had the nerve to make us pay labour for the new one to be put in my advice stay away from Rheem

Incredibly disappointing experience with Rheem. Our hot water system has failed after less than 5 years. Customer service is appalling. We are 5 days without hot water now and Rheem are essentially uncontactable. When you do get through there is no useful support or meaningful resolution. They have agreed to cover parts but are not committing to a… Read more

time to install at their inflated charge for labour (to fix their own faulty product) and have been slow to provide us with authority to allow us to collect the part ourselves and have our plumber install in a more timely fashion. I cannot overstate how much we do NOT recommend Rheem. We will certainly never purchase another product from them.

I work for a plumbing supplier so I call Rheem support on a weekly basis for spare parts or warranty issues. Every time without fail I sit on hold for 5+ minutes then get transferred around because no one has the answer. I have had the phone put down on me and had a call chain of transfers and conversation that lead no where up to 30 minutes. this… Read more

is why this brand is dying, the technology is old and has not made significant innovation in years and does not offer good after sales experience for anyone.

1st visit to assess, and quote happened quickly, as did the installation. Rheem clearly understands how quickly HWS can go wrong and how quickly it needs to be repaired/replace. Show reply

I was able to book the service for the same day; I was alerted to when the technician was on the way. He arrived promptly and completed the work satisfactorily within the hour. Amazing Show reply

The fault I had on a new installation was a one in a million type fault on a new duo valve not the actual heater but the team kept coming out trouble shooting until resolved. Excellent service Show reply

Do not buy their products! Extremely unprofessional customer service. I bought a hot water tank only three months ago and the valve is leaking, called customer service, was told it is a normal operation that I have to dig a hole in my garage wall to let the water drain, which is ridiculous. I asked for a technician to come out, was told to… Read more

pre-authorize my credit card to them so they can charge me if the faulty is not within warranty, which is very suspicious. Will definitely call fair trading. I give zero star for the compnany.

I foolishly bought a rheem pronto in 2022. In the proceeding 3 years the unit has been replaced under warranty and repaired under warranty numerous times. Each time rheem is happy to make me wait days without hot water. This of course is great in winter with a very ill family member. The Rheem Pronto is a gigantic piece of garbage.

Rheem Stellar 360 hot water system installed in October 2021 developed a fault where the temperature on the 6 setting was at 80degC rather than 60degC. Booked a call out and the plumber replaced the kit burner assembly and advised that the system would stabilise at in 24hrs. This did not happen and a call to the help desk could not resolve it… Read more

and the issue was escalated with no time given for response. 96 hours later, I am still waiting for a response. What do I do. Hot water still coming out at 80degC.

They said they would come give me a quote for replacement hot water service 2.20pm said they were on their way. 3.20pm say will be there in 45mins. The thing is they don’t give an actual time eg 8am to 4.30pm. This is the year 2025. I will go elsewhere until I get better service. Why wait around when there are other companies looking for jobs

This organisation would have to be the biggest ripoff Going. I made the mistake of engaging them to come and service my rheem water heater via a $198 service call .1/34 hrs after that service call was completed I was invoiced for a further $711 for parts and labour.I chose to challenge this cost given it was equal to $298 per hour for a plumber .… Read more

I would recommend that you do not engage rheem to service anything unless you like being ripped off.I learnt a hard lesson thinking I was using the OEM to help me out however I told the agent [Name Removed] during our last phone conversation that I would never buy another rheem appliance on which I got the standard reply “that’s your choice” .I can’t argue with that logic !! Another customer GONE! Please do your homework via product review or other forums .