Rheem Australia

Hi fellow shoppers,i had a Rheem Stellar 360 Hot water system installed on 10/5/2024 ,about a month or so later the pilot light went out,i called the installer who came around and relit the pilot light, and not long after it went out again, not much fun when you go to have a shower and the water is stone cold this happened quite a bit, the… Read more

installer got Rheem out who changed a part which i was led to believe was the thermostat, it still keeps going out i rang Rheem and was told to pay $286, for a call out,if they find it is under warranty i will only be charged for labour,when I asked how long it was under warranty i was told it all depends on what part it needs so i got nowhere there , (this unit has a history to go by) from ringing around i have been told they are having a bit of trouble with thermostats. It appears Rheem does not stand by their product, the installer who did not come out again to inspect the unit, quoted over the phone $495.00 to replace the thermostat. My call to Rheem was on 8/7/2026 @ 9.45 am. now i am quite good at lighting the pilot light as i get no help from Rheem or installer.I wish i had never had a Rheem stellar installed, i was told they are bulletproof,well this one has been shot.

Andrew was very helpful in helping sort our hot water tank. We were having problems in the beginning and Andrew was able to rectify the issue. So far no issues since he’s rectified it. Show reply

The service and phone staff are friendly and as helpful as they can be but the unit is awful and has give us so much trouble, it must be awful for them having to apologise so often. We have had to take several days off work to get our hot water… Read more

service sorted. It is under warranty and now needs to be replaced but there are no units in WA so we have to wait. Dealing with this company has been incredibly frustrating and many others in my building are having the same issue. We have now had three service calls and even the technicians apologise for their company. Avoid buying Rheem if you can help it.

Our installer was Daniel. Installer was very professional, did a good job, explained what we needed to do once service was operational, left work area clean and tidy. Show reply

Fantastic service from Rheem technician Andrew. One of our apartments hot water exchanges was leaking, he diagnosed the issue immediately and fixed it in no time. Excellent service. Highly recommend him. Show reply

Rheem Australia I woud like to say a big THANK YOU, from the booking with John to the amazing technician Jack who serviced and repaired my Aqua Max Gas Hot Water Tank. Jack's quality of workmanship is exceptional along side his warm and engaging personality. Jack explained and showed me what he repaired - very thorough. Thank you again Jack :) and… Read more ·  1

thank you again Rheem for your quality of service and technicians. From a very happy customer Rebecca :)

Unfortunately the staff need more training and don’t even know where rheem service technicians are based around the country.I was told there are none locally in Geelong which is untrue. My rheem solar hot water service blew within 3 years of our build rheem didn’t want a bar of it or the warranty. Products are rubbish not worth the money will never go rheem again, especially with the lack of warranty and difficult means of trying to get warranty.

We built our new house and after 3 months the hot water service began making intermittent high pitched noises. Contacted Rheem warranty and their response has been nothing short of despicable. Its now been 4 months and I still have no resolution and have to resort to turning the hot water off at the isolator each night so that we dont get woken. … Read more

In that time we also had a problem with our kingpsan water tank pump. Unlike Rheem, Kingpsan were awesome and had the problem resolved in a week.

Ive reported Rheem to the ACCC (which im sure does absolutely nothing) and Im not sure what else to do.

AVOID RHEEM AU & THEIR PRODUCTS AT ALL COSTS!!!!!

Worst customer service ever. Have been ringing them for almost a week to have warranty claim served on my instant hot water system. Staff is untrained, has been giving me false promises. Still not sorted after almost a week. Absolute disappointment!!!!

The technician Jack was extremely thorough and patient whilst attending the issue with my pool heater. I'm happy to report that Jack resolved the issue (to the best extent possible. In addition, Jack's attendance was one business day from when the issue was first reported to Rheem. Show reply

I had a Rheem 80l electric HWS installed. It was much more expensive to run than the previous brand, and lasted barely five years. When I claimed on the manufacturer’s warranty, I was then told it only covered the unit itself. I had to pay delivery and installation costs, which came to almost as much having a plumber supply and install a new unit… Read more

- effectively making the warranty worthless. On top of that, it took them ten days to actually replace it.

Never again. I warn everyone I know: don’t buy a Rheem. There is a reason they have so many negative reviews.

Took five days to sort out our 4week old hot water system for what was quite literally a two second job. Five days of no hot water! Office staff were not sympathetic and extremely unhelpful. Filled in their [Content Removed] ‘post repair’ survey and now they won’t stop spam calling me. Stop calling! Your call is not welcome. You had your chance… Read more

to fix the issue and decided to do otherwise. Complete and utter [Content Removed]. We will not be buying another Rheem product ever again!

50 litre water tank,purchased in a factory unit brand new build ,,,, the water tanks were purchased by the builder approv 60 units ,i dont have a receipt.date on the tank noted mfg 2023 we took possetion after settlement 18 nonths ago , july /aug 2024. I called rheem ,they were very quick to come within hrs.very good. the tank is still under… Read more

warranty but all other parts only 1 year"assumed at least 5years full warranty, but $400 later brings me to the ? where are these elements made? china. Any cheap kettle lasts longer!and getts heated up a lot more times"wake up rheem you used to be good on this warranty.we shall see how many more fail in the complex.

What can I say about Jack? Not only a great technician. He has got exceptional skills with customers. He listens to the complaint. thank you Jack. I wish I can write a lot more about you. Keep up the great work. Your company is very lucky to have you. We need more of Jack’s everywhere. All the best for 2026. What a brilliant job. Show reply

Their customer relations team is the best! Especially Misty who listen to customer and act speeding quick!! The company is extremely lucky to have such a great customer relations lady! I wish my husband’s company had this lady!! She made the company the top in the game!! Show reply

Had one installed lasted 6 months still under warranty was a drawn out process to get a replacement then they had the nerve to make us pay labour for the new one to be put in my advice stay away from Rheem

Incredibly disappointing experience with Rheem. Our hot water system has failed after less than 5 years. Customer service is appalling. We are 5 days without hot water now and Rheem are essentially uncontactable. When you do get through there is no useful support or meaningful resolution. They have agreed to cover parts but are not committing to a… Read more

time to install at their inflated charge for labour (to fix their own faulty product) and have been slow to provide us with authority to allow us to collect the part ourselves and have our plumber install in a more timely fashion. I cannot overstate how much we do NOT recommend Rheem. We will certainly never purchase another product from them.

I work for a plumbing supplier so I call Rheem support on a weekly basis for spare parts or warranty issues. Every time without fail I sit on hold for 5+ minutes then get transferred around because no one has the answer. I have had the phone put down on me and had a call chain of transfers and conversation that lead no where up to 30 minutes. this… Read more

is why this brand is dying, the technology is old and has not made significant innovation in years and does not offer good after sales experience for anyone.

Easy to schedule - and reschedule Service provider was on time, communicated when on his way and was thorough - picking up an unrelated gas leak and reporting on our behalf Show reply

1st visit to assess, and quote happened quickly, as did the installation. Rheem clearly understands how quickly HWS can go wrong and how quickly it needs to be repaired/replace. Show reply