Rheem Australia

Appalling customer service! Whether the product is good or bad I would never buy another Rheem or Aquamax - if you have warranty issues the are very difficult to deal with. Left on hold for ages, staff have very little training and no understanding of good customer service. Don’t bother buying one!

Had to have my Rheem hot water heater repaired as it was tripping the circuit. Was advised of a $270 call out fee and had to pre pay $198. Low and behold when checking my credit card a few days later there were two payments taken out totalling $420. When speaking with customer service about the charges, they advised that the $270 call out charge… Read more

did not include any labour. Twenty minutes on site and a $60 part - what a joke! Do not use Rheem repairers as they are a complete rip off and dont explain their charging process when booking a repair. Use a local and it will cost you half the amount.

The service and phone staff are friendly and as helpful as they can be but the unit is awful and has give us so much trouble, it must be awful for them having to apologise so often. We have had to take several days off work to get our hot water… Read more

service sorted. It is under warranty and now needs to be replaced but there are no units in WA so we have to wait. Dealing with this company has been incredibly frustrating and many others in my building are having the same issue. We have now had three service calls and even the technicians apologise for their company. Avoid buying Rheem if you can help it.

Called customer assistance regarding a problem with new water heater on Friday afternoon and had rheem service attend Saturday. Issue fixed. Service not only fast but extremely professional. Very impressed by the rheem customer service. Show reply

Andrew was very helpful in helping sort our hot water tank. We were having problems in the beginning and Andrew was able to rectify the issue. So far no issues since he’s rectified it. Show reply

Our installer was Daniel. Installer was very professional, did a good job, explained what we needed to do once service was operational, left work area clean and tidy. Show reply

Appalling customer service. We have had a time booked for over a week, for a person to come to fix our 2 year old hot water service, booked for today. The water is cold every couple of days. We rang today, to confirm that someone was definitely coming today. The person assured us they were. It got to 4:15pm, and no one has turned up. We just… Read more

phoned Rheem, and were told that no one can make it to our house today. They now can’t come until Friday. They first said Thursday, then it suddenly changed to Friday. We will never buy a Rheem product again, and we will be telling all of our friends of their lack of care, and their shocking customer service. Do not deal with them, if you want good customer service. Buy another brand!

Raypack Spa Heater is a piece of junk and Rheem will not fix it – perhaps Rheem should spend more time resolving failed products instead of ignoring customers? (1) bought a Raypack spa heater in October 2022, (2) immediately had a service technician in who failed to fix the problem (3) Rheem said in early / mid December they would get a contractor in to repair it as it would be faster (4) contractor came and… Read more

said needed parts (5) no response until I followed up early February (5) contractor came used new part and didn't fix the problem (6) Rheem promised I would get a new unit (7) no response for over a month and now the spa heater is draining my pool (8) called today and said I needed it urgently fixed, Rheem said Tuesday was the best they could do, not fix the heater just bypass it so I can run my pool pump, yes 4 days time (9) I said I will go to social media so was told by the Rheem representative (DO YOU WANT THE JOB CANCELLED!) Yes Rheem threatened to cancel the temporary bypass of a failed brand new unit because I said I would go to social media, then the representative complained as it was past their knock off time, it was 5:03pm. Nothing but attitude and couldn't care less. So I pay good money for a brand new Raypack Spa heater almost 6 months ago which is a TOTAL DUD and Rheem refuse to fix it. As I said get your house in order before you go advertising. Rheem refuse to give me an ETA on the new heater and I can't run the pool pump as the Rheem heater is leaking so badly. So I suppose that service call will be cancelled now I have complained on social media?

Hi fellow shoppers,i had a Rheem Stellar 360 Hot water system installed on 10/5/2024 ,about a month or so later the pilot light went out,i called the… Read more

installer who came around and relit the pilot light, and not long after it went out again, not much fun when you go to have a shower and the water is stone cold this happened quite a bit, the installer got Rheem out who changed a part which i was led to believe was the thermostat, it still keeps going out i rang Rheem and was told to pay $286, for a call out,if they find it is under warranty i will only be charged for labour,when I asked how long it was under warranty i was told it all depends on what part it needs so i got nowhere there , (this unit has a history to go by) from ringing around i have been told they are having a bit of trouble with thermostats. It appears Rheem does not stand by their product, the installer who did not come out again to inspect the unit, quoted over the phone $495.00 to replace the thermostat. My call to Rheem was on 8/7/2026 @ 9.45 am. now i am quite good at lighting the pilot light as i get no help from Rheem or installer.I wish i had never had a Rheem stellar installed, i was told they are bulletproof,well this one has been shot.

Unfortunately the staff need more training and don’t even know where rheem service technicians are based around the country.I was told there are none locally in Geelong which is untrue. My rheem solar hot water service blew within 3 years of our build rheem didn’t want a bar of it or the warranty. Products are rubbish not worth the money will never go rheem again, especially with the lack of warranty and difficult means of trying to get warranty.

Fantastic service from Rheem technician Andrew. One of our apartments hot water exchanges was leaking, he diagnosed the issue immediately and fixed it in no time. Excellent service. Highly recommend him. Show reply

We built our new house and after 3 months the hot water service began making intermittent high pitched noises. Contacted Rheem warranty and their response has been nothing short of despicable. Its now been 4 months and I still have no resolution and have to resort to turning the hot water off at the isolator each night so that we dont get woken. … Read more

In that time we also had a problem with our kingpsan water tank pump. Unlike Rheem, Kingpsan were awesome and had the problem resolved in a week.

Ive reported Rheem to the ACCC (which im sure does absolutely nothing) and Im not sure what else to do.

AVOID RHEEM AU & THEIR PRODUCTS AT ALL COSTS!!!!!

Worst customer service ever. Have been ringing them for almost a week to have warranty claim served on my instant hot water system. Staff is untrained, has been giving me false promises. Still not sorted after almost a week. Absolute disappointment!!!!

Rheem Australia I woud like to say a big THANK YOU, from the booking with John to the amazing technician Jack who serviced and repaired my Aqua Max Gas Hot Water Tank. Jack's quality of workmanship is exceptional along side his warm and engaging personality. Jack explained and showed me what he repaired - very thorough. Thank you again Jack :) and… Read more ·  1

thank you again Rheem for your quality of service and technicians. From a very happy customer Rebecca :)

The technician Jack was extremely thorough and patient whilst attending the issue with my pool heater. I'm happy to report that Jack resolved the issue (to the best extent possible. In addition, Jack's attendance was one business day from when the issue was first reported to Rheem. Show reply

I had a Rheem 80l electric HWS installed. It was much more expensive to run than the previous brand, and lasted barely five years. When I claimed on the manufacturer’s warranty, I was then told it only covered the unit itself. I had to pay delivery and installation costs, which came to almost as much having a plumber supply and install a new unit… Read more

- effectively making the warranty worthless. On top of that, it took them ten days to actually replace it.

Never again. I warn everyone I know: don’t buy a Rheem. There is a reason they have so many negative reviews.

Took five days to sort out our 4week old hot water system for what was quite literally a two second job. Five days of no hot water! Office staff were not sympathetic and extremely unhelpful. Filled in their [Content Removed] ‘post repair’ survey and now they won’t stop spam calling me. Stop calling! Your call is not welcome. You had your chance… Read more

to fix the issue and decided to do otherwise. Complete and utter [Content Removed]. We will not be buying another Rheem product ever again!

50 litre water tank,purchased in a factory unit brand new build ,,,, the water tanks were purchased by the builder approv 60 units ,i dont have a receipt.date on the tank noted mfg 2023 we took possetion after settlement 18 nonths ago , july /aug 2024. I called rheem ,they were very quick to come within hrs.very good. the tank is still under… Read more

warranty but all other parts only 1 year"assumed at least 5years full warranty, but $400 later brings me to the ? where are these elements made? china. Any cheap kettle lasts longer!and getts heated up a lot more times"wake up rheem you used to be good on this warranty.we shall see how many more fail in the complex.

What can I say about Jack? Not only a great technician. He has got exceptional skills with customers. He listens to the complaint. thank you Jack. I wish I can write a lot more about you. Keep up the great work. Your company is very lucky to have you. We need more of Jack’s everywhere. All the best for 2026. What a brilliant job. Show reply

Their customer relations team is the best! Especially Misty who listen to customer and act speeding quick!! The company is extremely lucky to have such a great customer relations lady! I wish my husband’s company had this lady!! She made the company the top in the game!! Show reply

Thank you for the prompt service Danny was very knowledgeable and professional Show reply

Did a great job, very polite and explained what he was doing. Appreciated him travelling all the way from Newcastle. Thank you Show reply