Rheem Australia

Cannot recommend Rheem more. They were fast with their quote and organising installation. Mason was very helpful, professional and did an excellent job on the install. The new hot water system is far better than my previous, with better heat and water pressure.

Customer service direct with Rheem sucks Tried to call Rheem and the woman couldn't transfer me nor help me in anyway. Got a call back from another lady and I just wanted to know more about an electric hot water heat pump as i didn't know anything about it. The lady was abrupt and rude and she mentioned if I googled it or have I been on their… Read more

site. She didn't even try to help and just kept talking over me. Very rude service with no further info about what I was asking for. Pathetic service.

Great customer service from beginning to end. Our 20 yr old continuous flow water heater was playing up. It was easy to book a technician. He was on time. He explained all options, we weren’t rushed. A replacement was ordered at fitted at a time that suited us. Really very happy. Show reply

Had to have my Rheem hot water heater repaired as it was tripping the circuit. Was advised of a $270 call out fee and had to pre pay $198. Low and behold when checking my credit card a few days later there were two payments taken out totalling $420.… Read more

When speaking with customer service about the charges, they advised that the $270 call out charge did not include any labour. Twenty minutes on site and a $60 part - what a joke! Do not use Rheem repairers as they are a complete rip off and dont explain their charging process when booking a repair. Use a local and it will cost you half the amount.

Hi fellow shoppers,i had a Rheem Stellar 360 Hot water system installed on 10/5/2024 ,about a month or so later the pilot light went out,i called the… Read more

installer who came around and relit the pilot light, and not long after it went out again, not much fun when you go to have a shower and the water is stone cold this happened quite a bit, the installer got Rheem out who changed a part which i was led to believe was the thermostat, it still keeps going out i rang Rheem and was told to pay $286, for a call out,if they find it is under warranty i will only be charged for labour,when I asked how long it was under warranty i was told it all depends on what part it needs so i got nowhere there , (this unit has a history to go by) from ringing around i have been told they are having a bit of trouble with thermostats. It appears Rheem does not stand by their product, the installer who did not come out again to inspect the unit, quoted over the phone $495.00 to replace the thermostat. My call to Rheem was on 8/7/2026 @ 9.45 am. now i am quite good at lighting the pilot light as i get no help from Rheem or installer.I wish i had never had a Rheem stellar installed, i was told they are bulletproof,well this one has been shot.

Quoting and installation was all good!!!! Dealing with the agents that answer 131031 was a challenge! Except for the first agent, she was good. The rest of the agents might have been work experience persons. Show reply

4 stars for technician Dan who came to check our instant continuous flow hot water unit. He was great and detailed in explaining the problem to us. Got Rheem to replace a new unit the next day, with us paying for labour cost because the unit has passed 3 years. Unfortunately, this new unit will be our third unit in less than 10 years. First unit… Read more ·  1

passed 4 years and we have to pay full cost for a new unit. As mentioned , the second one lasted 3 years plus, we only have part warranty. Hope this third unit will last !

I had my Rheem hot water tank replaced and was blown away by the kind professional service that was afforded me. Dan showed an amicable attitude and explained every detail to make sure I understood. I was appreciative of the extra thought that he put into the job, even putting in a small drain for the water to run off. A great efficient job, well done. Show reply

We had a Rheem hot water heat pump installed at our new-build home only six weeks ago, and we have already experienced ongoing issues with the unit. There was a problem with the system from day one. A technician attended previously and supposedly rectified the error code, however it is now completely non-functional. Given the age of the system… Read more

and the fact that it has had problems since installation, I am extremely concerned that we have been provided with a faulty unit.

A service appointment was booked, The technician did not arrive until approximately 3:40 pm. I was not home at the time, and it was only after I returned home and contacted customer service myself that I was informed that the unit had not been repaired and that a part would need to be ordered.

This means we are now left without hot water for the entire weekend, and potentially even longer depending on how long the part takes to arrive and when another technician can attend.

This situation is completely unacceptable.

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My Electric hot water storage unit failed within the warranty period. Despite being under warranty their service agent quoted almost $2k to install the free issue HWU. Rather than install another storage unit, I opted to go for a Rheem heat pump unit. I came to an agreement with Rheem but geez it was a long & arduous path. The new heat pump unit… Read more

is working well but Rheem customer service/ warranty team leave a lot to be desired. Perseverance is the key to closure.

Customer service was a horrible experience. Took ages to get a booking to service the hot water and then they changed the service booking into the future multiple times without reason after taking payment on the initial call. I do not recommend.

Nathan and his colleague attended the replacement job in a very timely and professional manner. I was not at home that day and Nathan communicated the job with me over phone call with great detail and patience, made it easy for me to understand and also happy to answer my follow up questions. Thank you Nathan! Show reply

Michael was fantastic all the way through in fixing our hot water system and managed to get us on our way. He was incredibly professional and warm in his engagement with us. Show reply

Excellent service. Friendly and efficient. Issues with our water heater were clearly explained and a detailed quote was provided which was reasonably priced. The work was carried out quickly and we are very happy with our new water heater. Would definitely recommend. Show reply

Appalling customer service! Whether the product is good or bad I would never buy another Rheem or Aquamax - if you have warranty issues the are very difficult to deal with. Left on hold for ages, staff have very little training and no understanding of good customer service. Don’t bother buying one!

Appalling customer service. We have had a time booked for over a week, for a person to come to fix our 2 year old hot water service, booked for today. The water is cold every couple of days. We rang today, to confirm that someone was definitely coming today. The person assured us they were. It got to 4:15pm, and no one has turned up. We just… Read more

phoned Rheem, and were told that no one can make it to our house today. They now can’t come until Friday. They first said Thursday, then it suddenly changed to Friday. We will never buy a Rheem product again, and we will be telling all of our friends of their lack of care, and their shocking customer service. Do not deal with them, if you want good customer service. Buy another brand!

Raypack Spa Heater is a piece of junk and Rheem will not fix it – perhaps Rheem should spend more time resolving failed products instead of ignoring customers? (1) bought a Raypack spa heater in October 2022, (2) immediately had a service technician in who failed to fix the problem (3) Rheem said in early / mid December they would get a contractor in to repair it as it would be faster (4) contractor came and… Read more

said needed parts (5) no response until I followed up early February (5) contractor came used new part and didn't fix the problem (6) Rheem promised I would get a new unit (7) no response for over a month and now the spa heater is draining my pool (8) called today and said I needed it urgently fixed, Rheem said Tuesday was the best they could do, not fix the heater just bypass it so I can run my pool pump, yes 4 days time (9) I said I will go to social media so was told by the Rheem representative (DO YOU WANT THE JOB CANCELLED!) Yes Rheem threatened to cancel the temporary bypass of a failed brand new unit because I said I would go to social media, then the representative complained as it was past their knock off time, it was 5:03pm. Nothing but attitude and couldn't care less. So I pay good money for a brand new Raypack Spa heater almost 6 months ago which is a TOTAL DUD and Rheem refuse to fix it. As I said get your house in order before you go advertising. Rheem refuse to give me an ETA on the new heater and I can't run the pool pump as the Rheem heater is leaking so badly. So I suppose that service call will be cancelled now I have complained on social media?

Called customer assistance regarding a problem with new water heater on Friday afternoon and had rheem service attend Saturday. Issue fixed. Service not only fast but extremely professional. Very impressed by the rheem customer service. Show reply

Andrew was very helpful in helping sort our hot water tank. We were having problems in the beginning and Andrew was able to rectify the issue. So far no issues since he’s rectified it. Show reply

Our installer was Daniel. Installer was very professional, did a good job, explained what we needed to do once service was operational, left work area clean and tidy. Show reply

Unfortunately the staff need more training and don’t even know where rheem service technicians are based around the country.I was told there are none locally in Geelong which is untrue. My rheem solar hot water service blew within 3 years of our build rheem didn’t want a bar of it or the warranty. Products are rubbish not worth the money will never go rheem again, especially with the lack of warranty and difficult means of trying to get warranty.

Fantastic service from Rheem technician Andrew. One of our apartments hot water exchanges was leaking, he diagnosed the issue immediately and fixed it in no time. Excellent service. Highly recommend him. Show reply

We built our new house and after 3 months the hot water service began making intermittent high pitched noises. Contacted Rheem warranty and their response has been nothing short of despicable. Its now been 4 months and I still have no resolution and have to resort to turning the hot water off at the isolator each night so that we dont get woken. … Read more

In that time we also had a problem with our kingpsan water tank pump. Unlike Rheem, Kingpsan were awesome and had the problem resolved in a week.

Ive reported Rheem to the ACCC (which im sure does absolutely nothing) and Im not sure what else to do.

AVOID RHEEM AU & THEIR PRODUCTS AT ALL COSTS!!!!!