Do not order any Rudy Project products. I ordered cycling glasses and never received them. No responses to email enquiries or phone messages. Avoid this company at all cost.
Disappointing Service - Breach of Australian Consumer Law I am writing this to warn other Australian consumers about the lack of after-sales support from Rudy Project. After one side of the emblem fell off my frames (bought it Oct 2025), a clear manufacturing defect, the brand’s "HQ" refused a professional repair and instead suggested I "use a… Read more
simple glue" to fix it myself. Under the Australian Consumer Law (Section 54), products must be of Acceptable Quality, which includes being free from defects and having an acceptable finish. Furthermore, Section 58 of the ACL guarantees that manufacturers must take reasonable action to ensure that spare parts are available for a reasonable period. By admitting they have no spare parts for that specific part of the frame, and suggesting a DIY glue job for a premium product, they are failing their legal obligations. As a professional who expects technical precision, I cannot recommend a brand that ignores consumer rights and suggests "glue" as a warranty solution.
Great product, takes months to (part) deliver, no comms 5 stars for their product 0 stars for their service Ordered on 9 November 2025 FREE Lens! - Rydon Black with Smoke Black Bifocal Reader Lenses +1.50 Power × 1 Email 19 November 2025 "Good news your order will be there in the next 2 weeks" Package 3 March 2026 Order arrives, no lenses. … Read more
No reply to any emails "how's my order going" in the interim.
------ Updated prior to approval - reached on on social media, and received this:
we noticed that you’ve received your order but with no lenses. Sorry for that, there’s been a miscommunication with the previous company. We are already preparing the new order with the complete eyewear from Italy, please wait a bit longer to receive the new product that you ordered. We apologize again for the inconvenient At your disposal (Name) Customer Service
Oh and the email to "info@rudyproject.com.au" no longer works
----- Update 2 - my order, as placed in November 2025, arrived on 1 April (appropriate eh?) :)
So it does look like some improvement to their process
Added a bonus star to the rating
Reviews with attachments
I placed an online order with Rudy Project in mid-July. After a long delay, I followed up by email and received a response on 6 August from the owner explaining there was a stocktake error. I was told the product would be restocked mid-August and shipped express. However, I never received any further updates. By September I had to request a… Read more
refund, but I have not received any communication or the refund itself.
It has now been nearly two months since I placed my order, and I am still waiting. Very disappointed with the lack of communication and resolution.
As a longtime support of Rudy Projects's top-drawer photochromic cycling glasses, I thought all was lost when my nose pad flew off my glasses during a triathlon as I was wedging my sunnies into my helmet (my fault, I know!) I took a chance and reached out the AUS office, hoping to find a replacement part for a product that I've owner for over 7… Read more
years. These sunnies are discontinued, but the incredible team across the ditch managed to source me the part I needed, free of charge, and sent it to me over New Zealand, also at their cost. Phenomenal product and world class service!
- +1
I have had alot of eye protection with over 23 in Special Operations domestic and deployed arround the world. Our Government has tested meany different types and styles using us operators. It has been great but most of these will have there limitations! Some are more suited to being in a range bag and not much flexibility! Rudy Project have really… Read more
worked on there eye protection I have the Roden and they are fit for purpose! When training they are great with quick change option lenses. As we can be on a inland range taking it easy, Or the team can be doing boat drills, Diving operations, right through to free fall jumps! I have put these into dry case when folded down and in there supplied hard case for a dive operation and water pressure dose not effect them! and when folded down travel great in the supplied hard case or in the soft bag. When doing a sports Parra jump, Parra gliding or even Powered Parramotoring as the arms are "Flexable" and these will not fall off your head! fit fine with helmets adn hearing protection! The most important part is the support available as warranty I have had these in my work enviroments and they have gone the mile with me to the point I have damaged a set of lenses and had a frame break! Warranty was there to support me getting new frame and back on the tools! I highly recommend the Rudy Project, For me the Rydon shooting kit and have also bought som new traditional lenses so moving from bright sun to under shade and into building vision is well maintained targets are clearly identified!
Latest follow-ups
It's been 3 weeks since I ordered my sunglasses. Order received immediately but no further contacts. Ghosted all my email on when my orders will be sent. Probably have to dispute the charges to my card
Follow-up · As a follow up to the initial review, they continue to ghost all my mails and calls and with absolutely no way of contacting them, I have disputed the charge to my credit card
Follow-up · The new company that took over ended up fulfilling my order. But beyond that I'm not sure about how it is currently
And now it seems they are out of buisness, I do hope everyone who were "scammed" in the recent few… Read more
Been more than a month since I ordered my sunglasses. This is my third pair and i was going to bring overseas if it suits me! Absolutely no customer service! 4 emails and not one reply! Don’t bother with the contact mobile number either! How… Read more
stupid is this organisation with good products but no communications and service at all. Contacting Paypal for sure. Frustrating.
Follow-up · The sunglasses arrived after my trip. Came wrapped in a fabric case. No box to protect it. No apologies, no communications! Non of my emails were responded to. So we will get our order eventually, but who knows when…. Will I order again? Probably not. It was stressful. I have since ordered Maui Jim or perhaps off the store at Oakley next time. It is such a shame as it is a good product. Service..,zero!
Still no response from Rudy Project! Why would they? They do not even respond to their emails! It… Read more
Great service from the start of my communications to receiving my purchase and afterwards to ensure product was up to my expectations and working correctly. The team went above and beyond to ensure all my needs and questions were answered. Delivery… Read more
and condition of product absolutely amazing and at my doorstep within two business days of ordering! Definitely recommend and have been a client now for over two years with purchases
Follow-up · A year on and I cannot be more impressed with the Rudy Project equipment. The quality has not faded one bit and that is coming from someone who rides 6/7 days a week. I have bought another helmet and in the lookout for some new prescription sunglasses. As always communication with the team is prompt and to my needs.
Positive reviews
Love the products — we've been using them for years. Quality is always top-notch and the service was awesome. Super helpful and quick to respond. Highly recommend!
I recently purchased the Astral and they are probably the best pair of sunglasses I've tried for both running and cycling mainly due to the adjustability of the nosepiece and weight. I've tried glasses like Oakley for a very long time but these Rudy's surprised me with how comfy and well constructed they are. Not to mention, the value is crazy.… Read more
Probably the more affordable high end sunnies and yet they feel incredibly premium. I've already got my 3rd pair in just a few months!
Rudy Project Ride-On Slim Sunglasses – My Go-To for Sport I’ve used these for tennis, cycling, and running, and they’ve been incredible. The lens clarity is a game-changer—especially when serving into the sun—and they never fog or slip, even when I’m drenched in sunscreen. Lightweight, comfortable, and built for serious performance. Highly recommend!
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Negative reviews
I was thinking about ordering some Rudy Project glasses direct, and then i recalled my poor experience with that option over the span of five years. Some feedback for Rudy Project Australia. The product is good. However, there is no after sales service - zero. On two occasions i have had issues and it has been impossible to resolve. Emails, phone… Read more
calls and phone messages go unanswered. One matter related to an order where Rydon riding glasses were ordered and paid for but were not delivered. I got a text promising a refund but then nothing. Ultimately i had to dispute the charge with Amex to get my money back. The second related to an order for laser orange lenses. I was sent clear lenses. Email requests, phone messages and texts for the correct lenses to be sent were not responded to. Something is very much astray with Rudy Project in Australia. Suggest you buy from an optometrist and not directly, as the product is very good
Bought some sunglasses in the Black Friday sales11/25. I got an email 2 weeks later apologising for the delay and my sunglasses would be sent out shortly. I sent them 2 emails follow up emails in January asking where my sunglasses were. No response so I am now going through the process of getting a refund through PayPal in Feb26.
Follow-up · I got a refund through PayPal but 4 months after I ordered and paid for my sunglasses - one day to my surprise they turned up in the mail. Might be a new distributer in Australia .
Order never received! We ordered a helmet on December 16 with 10 day delivery. The item was never received. We emailed 7 times with no response even though money was taken from our account. In the end we filed a claim with national bank mid January and the bank refunded our money. Awful company to deal with and could never recommend.
Recent reviews
Ordered a set of Rydon inserts and prescription lenses on 4/12/25. Recieved confirmation of order and took payment, that was last communication from them. No response to any emails, their customer info email address gets rejected, the website is down, looks to have been removed. There is no contact telephone number available anywhere I can find… Read more
on web. It appears company has gone out of business, be aware and do not order from these people. Have lodged a dispute with my bank in an attempt to get refund, however even credit card company cant get any repsonse from them.
Ordered a time trial Helmet Oct 2025 from Rudy Project, not delivered no communication. Thought it might be a scam. Contacted from [Name Removed] at Rudy Project said it was not a scam, now the email address does not work. Still no helmet??
I ordered on the 3rd of Dec 2025 and didn't get the item. I have been following up and haven't heard from them. Tried calling and have sent multiple emails too. Update: it got delivered around March or April. They’ve also included a freebie. But communication would have been better, there was no reply neither apologies for the long wait.
ordered pair of rydon glasses showing in stock and available as well as a helmet ,late november, helmet despatched,money taken for both.emailed for date of glasses to be sent told on the 12/12/25 would be seven days (customs delay),mid january and… Read more
no communication as to availability and due date. how can you take money for a product not in stock?seems to be a common thread with Rudy going by other reviews.it's verging on fraudulent behaviour be very cautious people when ordering. I am now having to send details to my bank for a reversal Really poor service, no communication,and taking peoples money really lets what is a great product become a bad one.
Follow-up · Helmet arrived ok sunglasses still not arrived some two months later, told glasses would be a week away but still not received over 2 months later. Despite trying to contact Rudy project by phone and by email I have had no response at all since the initial advice the sunglasses were 1 away Appalling customer service ,don’t waste your time and money dealing with them.
Rudy Project Australia used to be outstanding to deal with and Rudy products are second to none. Now orders don’t get shipped, tjere’s no responses to emails or messages. I just had to raise a dispute with my bank to get my money back. Don’t touch at all.
I give 5 stars for their product, but a 0 for their customer service. Placed an order start of December for a Christmas present, but still have not received it. Have left so many emails and messages on their mobile number, but have heard absolutely nothing back. This is our 5th order with them, and previously communication has been a little slow,… Read more
but never not heard back from them. I know my emails are being read, as I receive a read receipt, but nobody replies. Not sure what has happened over the last 4 months, but going by all the reviews, their care factor is none. Will update if we receive our product.
While Pursuit Sports Pty Ltd has pulled out as the distributor of Rudy Project Australian products… Read more
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Terrible experience, no any reaction from support, no answers, no status for order with 500 AUD. I can't believe that such reputable brand will be so weak operationally
Absolute worst customer service I have ever experienced. Would give 0 stars if i could. After purchasing prescription sunglasses in October 2025, and paying $500+ on the spot, I have called and left voicemails, emailed, messaged, contacted Rudy Project Italy (who said despite understanding my frustration actually have no jurisdiction over RP… Read more
Australia). Finally got a reponse in Mid November after threatening to go to Fair Trading saying the job would be completed by the end of the week and sent with some free merchandise. A month late, and still nothing and no futher commmunication, I have now done a chargeback with my bank.
Had to get my bank involved – refund policy not honoured I returned a Rudy Project product purchased from the Australian business Pursuit Sports, but they held onto my money and did not process the refund. After repeated attempts to get a response, I had to contact my financial institution to force the chargeback before the funds were finally… Read more
returned.
Rudy Project is a top-tier brand that supplies helmets and eyewear to WorldTour teams, including the Tour de France team Bahrain Victorious. The team features experienced riders like Jack Haig from Australia, and GC Pello Bilbao. Given this level of professional involvement, I expected much higher standards when it came to customer service and refunds — yet my experience with this retailer was extremely disappointing.
Based on my experience, I strongly advise caution when dealing with this business. Their handling of returns and refunds was unprofessional and unacceptable. Fair Trading NSW have been notified.
Purchased prescription glasses in Sept and still haven't received after 2 months. My friend purchased after me and kept getting notifications on the status of the purchase, but not me...totally getting ignored, no email reply, no phone call reply, reported through Shop App, no reply. Honestly no idea what to do after getting charged 400++ AUD but… Read more
to wait and hope that something turns up at some point of time. Ridiculous. Should at least reply and give a timeline, not be id*ots and just ignore. Not recommended.
The worst experience I have ever had with a company hands down! Over a 4 month period they never once answered the phone, returned my calls and replied to my emails. My glasses still hadn’t arrived so I lodged a return through Paypal, who I assume contacted them. It was instantly rejected and I received an email from the Rudy Project asking if I… Read more
still wanted the glasses. I said no as I’ve already purchased a new pair, they still sent them out.
I tried to organise a return but because it was past 30 days from purchase it wouldn’t let me return.
DO NOT BUY FROM THIS COMPANY!! ABSOLUTE NIGHTMARE!!
Absolutely disgraceful company to deal with. I placed an order online for prescription glasses but have never received the product. I have called, emailed, texted all to no avail - I have received no response to any of my attempts to contact them. I placed the order in June & it is now October & I still haven't received my glasses. Whatever you do, DO NOT BUY FROM THIS COMPANY!!
A Nightmare Experience — Avoid Rudy Project I’ve never had such a frustrating experience with a brand. Expect extremely long waiting times and almost nonexistent customer service — both the local distributor and the global head office will ghost you for weeks. Their “easy” return process? Not even close. It took six weeks just to get my return… Read more
approved after repeated follow-ups and silence. When I finally ordered a replacement, it took another six weeks to dispatch — and it arrived damaged.
I’m now back in limbo waiting for customer service to respond (which, based on history, will probably take another six weeks).
Rudy Project might make decent products, but their customer experience is a total nightmare. Other brands make equally good — if not better — products and actually back them up with responsive customer service that won’t leave you frustrated and ignored.
Save yourself the stress — don’t buy from Rudy Project.
Ordered a pair of Rydon sunglasses to replace the pair I lost. Zero communication/shipping info after payment confirmation. After weeks and multiple attempts to get an answer (calls, texts & emails) I gave up and requested a refund through PayPal. Unfortunately, a great product being overshadowed by zero customer service.
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Update on order: I understand that the previous Australian distributor closed down. Rudy Project… Read more