Russell Hobbs Satin Salt and Pepper Mill Set Questions & Answers

Hello Sandie, the clear plastic is just a base to sit the mill on to catch anything that may fall out or to avoid mess like a crumb tray in a toaster. They do not attach.

I think there is an adjustment on the bottom but not sure , mine are working OK at present but for how long ?? they came so close to the rubbish bin

I had the same issue last month in one of them whre the salt was used. Due to salt humidity build up on the switch causing white and green stuff cover the connection area. I have opened it and cleaned it. Its working now.

Thanks. Will have another go.

Mucked around with them Think I have fixed problems See next time I refill them Cheers Les

Swapped grinders to other bace Clicked on So put them side beside each other and saw top was 1/8th of a inch higher So pushed insert in and fixed the problem Cheers Les

Maybe try cleaning the grinder and dry in the sun, there could be moisture in stuck on the blade. Once dry try putting new salt in. Hopefully it will work otherwise check the product warranty for replacement. Thanks

You need to unscrew the barrel and then replace the four AA batteries - that's the relatively easy part. This is just not a good product.

We actually love the product and use it everyday. My only gripe was the amount of batteries we needed to use, but assume they'll last quite a while.

Hi team, Battery kid got jamed how to open

Battery lid got jamed how to remove can you help me pls

Battery lid got jamed how to release it pls help us to remove the lid thx

Best advice I can give is used pre-cracked pepper. Works like a treat.

I also have a problem with a jammed battery lid ? Can we please get an answer

Hi Udaya, We are sorry to hear of this and this certainly isn't how the machine is designed to operate. We would recommend getting back in touch with our Customer Service Team via email or website and we will only be happy to help further. You can find our contact details here: info@spectrumbrands.com.au

Russell Hobbs Customer Service Team.

if you look on the clear acrylic there is instructions showing two padlocks, one open and one closed. just above on the stainless is a black arrow show where to rotate the top half to on the acrylic. So to put salt or pepper into the units, grip the acrylic part firm and rotate the top stainless half to the left /clock wise only 15mm and it will unlock and come apart. Do not grip the bottom half stainless as all you do is adjust the grinding size. With the salt ensure you put rice in to absorb the moisture. Good luck with them as the RHPK4000 was absolute junk, Using up batteries and seizing up. Hobbs were good and replaced 3 times but would not refund so they are going in the rubbish bin. Regards John

The instructions have worn off . I followed other suggestion and took the whole thing apart . Checked to see if any wires were broken . None were so put it back together. Now it doesn’t operate at all. Think I’d better ditch it . Thanks for trying

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there are two small gold pins on the inside of the mill that move in and out each time you remove the bottom to refill the grinder ,, The internal wires connected to the other side of the pins can break off , if it suddenly stops working this is most likely the cause ,

To Fix

separate the battery compartment ( top ) inside are two small screws remove them and the internal parts will separate exposing the wires ,here you can re-solder the wire and reassemble .

total repair time takes approximately 10 min

Hi Kathy, I still have the set in my scrap metal collection which hasn't gone to the dump yet so have been able to find them and remind myself of how they connect. Holding one of the mills upright, one hand on the top part and the other on the bottom section, give the top a slight clockwise twist (only a small fraction of a turn) and then pull upwards on the top section and it should separate from the base.

Best of luck,

James.

Hi, it's a bit tricky at first, but once you've done it it's easy. You simply twist the metal top anticlockwise until the black arrow is alignened with the open padlock symbol. Then lift the metal top right off until you see the black unit that holds the batteries. That black part just lifts straight out, exposing the hole where you fill it with the rock salt. It's the same for the pepper one. Hope it helps.