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Safewill

Safewill

 Verified🏆 2026SubtitleLink {"to": "https://t.cfjump.com/33786/t/89234"}>https://safewill.com/
Safewill
4.5

163 reviews

Positive vs Negative
85%4%11%

 AI reviews summary 

Safewill is highly regarded for its user-friendly digital platform that simplifies the process of creating a legally binding will. Users frequently highlight the speed of the service and the clarity of the guided prompts, which remove the need for complex legal jargon. While the sentiment is overwhelmingly positive, some users have raised concerns regarding recurring subscription fees and occasional difficulties reaching human support for technical issues.

Pros
Ease of Use: The step-by-step online "wizard" and intuitive interface make a traditionally daunting legal process straightforward and accessible for non-experts.
Value and Efficiency: The service is noted for being significantly more affordable than traditional law firms, with many users receiving their completed documents within 2–3 days.
Professional Support: Users appreciate the peace of mind provided by legal reviews of their drafts and the option to consult with solicitors for more complex estates.
Flexibility: The platform allows users to easily update their details online, which is particularly praised by those with changing family circumstances.
Cons
Subscription and Fees: There is recurring frustration regarding the $15 annual maintenance fee and costs associated with simple updates, which some users find misleading or poor value.
Customer Support Accessibility: Multiple reports indicate difficulties reaching human representatives via phone or email, with some users feeling over-reliant on "useless" AI chatbots.
Technical Glitches: Users have experienced issues such as documents being sent to the wrong person, difficulty submitting "partner" wills after payment, and website loops during data entry.
Upselling Pressure: Some users found the frequent prompts to purchase add-ons or "upgraded" solicitor packages intrusive during the drafting process.
Verdict

Safewill is an excellent solution for individuals with straightforward estates who want a fast, affordable, and legally reviewed alternative to traditional solicitors. However, users should be mindful of the ongoing annual subscription fees and potential challenges in accessing direct human support for technical or billing disputes.

163 reviews
5 Kim  · A good helpful way to do a will. Very impressed.
5 Shane  · I had no idea how complicated a will can be. Glad its done now.
5 Fay W.  · Recommended by Australian Seniors, it was quick and easy, giving peace of mind. Easy format to follow and checked by Solicitor within 3 days. Great service.
5 Laura  · Really appreciated the easy process and insightful lawyer I was able to speak to. Made the whole process significantly less overwhelming
5 LMR  · Excellent service both online and when I called to talk to someone. Thank you. L R
5 Tony Wharehoka  · Very fast . Effective and easy to use system. Very pleased with my will
Hinda
Hinda3 posts
 

I was thinking of creating a Will for long time but I always kept on putting it off thinking that it is very difficult and time consuming. But with Safewill, it was an easy process that took only 15-20 minutes. I would highly recommend it.

Ask the reviewer
Mark M.
Mark M.
 

Perhaps I missed something but the only thing might suggest is that it would be good to have the option of saving the details you have entered when creating your will at any point. This would enable you to come back to complete it as time permits.

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Judith Kay Geddes
Judith Kay GeddesSA
 

I've paid and asked for a paper copy to sign as I don't have a printer. Still nothing comes. I've rang and talked to a lady. Still nothing. Maybe it was not a good idea.

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Latest follow-ups

Nitin Pandey
Nitin PandeyNSW3 posts
 

I was procrastinating since last 2 years on completing the will, but the whole process was very tedious. This helped me get the will done and complete in 2-3 days. Easy to follow wizard, and very detailed.

 Follow-up  · Any tricky parts? -- None. Just plain, simple way to lodge a will. I bought a package for both me and wife, and it costed somewhere close to $500. Future improvements? -- Can edit the will multiple times till the end of times. What made it easy? -- The wizard asks you questions, and we just need to answer them. Within 1-2 days of correction, signing and uploading, you have an active will.

Positive reviews

Carmen
CarmenNSW
 

This was the best thing I have ever done, it was very easy to complete on line and it contained everything I required. It is a relief to have finally a legal witnessed will.

Daniel Q.
Daniel Q.VIC
 

Knew that I would need a will eventually, bang an email from hostplus and there it was. An offer from Safewill. So far the process has been very easy to complete. Simple questions and promts to complete the details nessacary to create a legally binding will. Highly recommended.

Kevin S
Kevin S
 

Quite easy and straightforward and certainly the best value for money to produce a will. quick turnaround time for the review and very quick to respond to inquiries on the chat line.

Negative reviews

Jessy D.
Jessy D.
 

Received an email yesterday being the 20th of may say there was a technical error re probate. Called yesterday and spoke to customer service who could not answer my query. Leighton do not have properties or super . I spoke to my solicitors this will not affect current will. All I asked was this question with no clarification. … Read more

Leighton did not want to go through the hassle of re doing will. As this was completed on Friday. With witnesses ., printed copies at office works and stress of re doing this task again Regards Jessy

Bethany
BethanyQLD
 

The product was basic but easy to navigate. At almost every step of the way they try to upsell you products which made me feel that they cared more about my money then my end of life care or wishes.

Jo J.
Jo J.NSW3 posts
 

Unable to speak with anyone to ask questions or have technical issues resolved. Their phone line does not work and they don't respond to emails. Unable to purchase without clarification.

Recent reviews

Hayley
HayleyWA2 posts
 

Safewill was super easy to use, very precise, when I needed to clarify something it was sorted immediately via a chat they use on line. Once I completed my will and Enduring power of attorney I received updates as to how much longer my papers will be until they’re ready. I highly recommend using Safewill!

Grace A.
Grace A.QLD2 posts
  Verified

Finally I have found a portal where I could get my will done in a way that is legit and efficient. It has been a torture for me that I didn’t have a proper updated will whilst keeping busy with my jobs at hand knowing that all these things I have invested will not be handed over quickly to my beneficiaries if I don’t have a will. Safewill is an… Read more

amazing concept! I couldn’t really find a law firm in a small town and couldn’t get a face to face appointment without breaking the bank. So having used Safewill has been wonderful. Thank you Safewill for all the professional guidance that you provided.

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Linda P.
Linda P.QLD5 posts
 

I firstly did a will on the week of free will offer. As we had some issues that needed clarity I paid for a customised will which allowed me an appointment with a solicitor. This solicitor was very informative and was able to provide great clarity to our concerns. I honestly would not hesitate to recommend them enough.

Anon
Anon
 

Thank you Safewill for making the process of completing a will so easy and simple! I would highly recommend using your product as a will is something everyone should have.

Ray L.
Ray L.3 posts
 

A few pages to go through on line. Very much easier when I helped my Dad with his will about 10 years ago. Everything was easy to read and understand. You can print the final will out ready for signing or they can post it to you with a free reply envelope. I sent a discount links to my sisters

Catherine
CatherineSA2 posts
 

Thank you for making it so easy. Setting my house in order has been eye opening and sometimes frustrating but not writing a will. I feel very secure in the process and end result. It has been handled with much care and understanding. Every thing was explained to me simply. I would recommend safe wills to everyone.

annemiles.email
annemiles.emailVIC
  Verified

Fast and easy to use without the hassle of a lawyer. A final check and flagging of any issues is done by a human which makes it certain it is all legally enforceable. Great service.

Itchybrother
ItchybrotherNSW6 posts
 

A very simple process to follow for what can be a daunting and expensive experience with lawyers. I had a few hiccups but the team were most helpful throughout. I would recommend Safewill

Ruth
RuthVIC
 

A very easy way to make your will and affordable. There is a very helpful on line assistant if you have a question and are given a very fast answer. Would recommend to anyone looking to write a will.

Warren
Warren2 posts
 

I found safewill very easy to use with very good assistance when it is required. After initial problem. and with the assistance of safewill staff it was overcome and I proceeded very smoothly. I would definitely recommend to use the services of this company

Michelle Lee
Michelle LeeVIC4 posts
 

After hearing about safe will from a friend we went ahead and done our wills after putting it off for ages. Everything was so easy to fill out and understand. Also having the opportunity to change things if we need to was very reassuring

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Ann
Ann
  Verified

As someone who does not click on a link to access a new site without validation, the referral made by a known charity helped put our minds at ease to give Safewill a try. The easy to follow prompts and guidance helped make the process easy, quick and efficient minimising the time spent to complete. Strongly recommend Safewill to friends and family… Read more

as it helps to have the legal review done in record time. Thank you very much to the team behind the screen too!

Tara Pearce
Tara Pearce
 

Absolutely love this servies. Makes it so easy to do from the comfort of your own home. It was on my to do list to do a new will and this made it effortless. Highly recommend!

JoN
JoN6 posts
 

This was a much easier process than I expected. I love that they guide you through and have clear explanations of each step. Absolutely worth it, especially if you get the free option.

Sylvia
Sylvia
 

As a volunteer Money Coach I come across so many people who do not have a will. I have seen the effects on people who do not have a will. My husband and I just wanted to update our will to add in the Grandchildren we now have. It was a cost and time efficient way of updating our will. Also it saved us around $650 in lawyers fees, which means a lot when our income comes from the New Zealand pension.

Arthur
ArthurNSW
  Verified

Relatively easy for a complex topic. Seamless step by step pathway with excellent help topics along the way. A very comprehensive document appears to cover all the legal implications. 100% recommended

Satisfied Customer
Satisfied CustomerNSW2 posts
 

Relatively easy process. Very useful to be able to do this on-line and without having to pay huge legal fees. Excellent option for people with straightforward wills.

Joe
JoeVIC
 

Great alternative to traditional method of finding a local Solicitor. Less hassle as no appointments required, a time saver and mush more cost effective. Great easy way to get a will prepared. Easy to navigate through the online system from start to finish. Very happy :)

Vicci
Vicci6 posts
 

I am so relieved to have a current Will in place now and because I joined Australian Seniors Funersl Insurance, I was able to have a Free Safe Will which would have cost $160.00, for nothing. The Online form is comprehensive and well laid out with the right questions and assistance to help through the entire process. While my Will is in place,… Read more

from the following year onwards, I will only be paying $15.00 to keep it current and accessible. I'm happy, thank you.

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