221 reviews
AI reviews summary
Pros
Verdict
Safewill provides a convenient and accessible online platform for users to create and update straightforward wills without the traditional expense and complexity of local legal services. While most users praise the fast turnaround times, clear instructions, and helpful customer support, a minor subset of reviews highlights isolated technical hurdles regarding document retrieval and ongoing subscription models. Overall, the service is well-regarded for reducing the inertia associated with estate planning and offering peace of mind.
1800 support line just cuts out Online chat is awful keeps repeating the same thing Promise's a response in 30 mins from the team but nothing for the last 20 hours Double billed and trying to get a refund unsuccessfully
Latest follow-ups
Questions regarding Will were logically arranged in all categories during the process.
Follow-up · The process was straightforward and easy to follow.
I was procrastinating since last 2 years on completing the will, but the whole process was very tedious. This helped me get the will done and complete in 2-3 days. Easy to follow wizard, and very detailed.
Follow-up · Any tricky parts? -- None. Just plain, simple way to lodge a will. I bought a package for both me and wife, and it costed somewhere close to $500. Future improvements? -- Can edit the will multiple times till the end of times. What made it easy? -- The wizard asks you questions, and we just need to answer them. Within 1-2 days of correction, signing and uploading, you have an active will.
Positive reviews
I am a technophobe and the staff were very helpful after I raised concerns that emails were taking longer to sort the problem out than a quick phone call. That does seem to be an issue everywhere now. They worked out a way to sort my problem. Highly recommend them.
Safewill is a very easy way to have your will done . You can upload your signed will so they can keep a copy. You can easily go in and edit your will when circumstances arise. I highly recommend safe will
I recently used SafeWill to write my will. It was very easy to navigate and use. The questions were simple and easy to understand compared to others I’ve tried. The review from an actual lawyer was an excellent bonus. Highly recommended!
Negative reviews
My husband and I completed the free will. I’m not too sure now it’s signed what to do with it. I found the process a little confusing. I then filled in POA but safe will was going to charge me 99.00 and you still need to go to a lawyer. I found it for free on the government website.
I've paid and asked for a paper copy to sign as I don't have a printer. Still nothing comes. I've rang and talked to a lady. Still nothing. Maybe it was not a good idea.
Received an email yesterday being the 20th of may say there was a technical error re probate. Called yesterday and spoke to customer service who could not answer my query. Leighton do not have properties or super . I spoke to my solicitors this will not affect current will. All I asked was this question with no clarification. … Read more
Leighton did not want to go through the hassle of re doing will. As this was completed on Friday. With witnesses ., printed copies at office works and stress of re doing this task again Regards Jessy
Recent reviews
It's pretty good. but i found there were unexpected consequences from what was recommended via their auto-prompts. I have had to rectify my Will with a f2f meeting with a lovsl law firm in order to be happy that my Will actually mirrors what i want it to be.
Safewill was simple enough but had a few sticky points at times where an example for an older person might be handy. EG phone number isn't just 0221234567, but +64211234567. Another question I had to ask was after I'd had mine signed and got to review it today, it said I needed to send a signed copy to Safewill, but when I asked Ivy in the chat, she explained that here was no need to return my Safewill to you. This is rather confusing.
Used Safewill to write my Will a couple of years ago and recently updated and added Power Of Attorney and Guardianship. Very simple to use, well priced, I recommend highly to anybody how is thinking about writing their Will.
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I already have a will which is very complex. The Safewill web page was very easy to negotiate and very comprehensive in details required. The finished Safewill product was delivered within two days and includes all of the info in my original will but in a simplified version. It also includes directions on what will be required once the will… Read more
comes into affect. The offer from Unisuper is most appreciated. I already have the other documents recommended (Power of Attorney etc) but if i didn't I would certainly have taken up the offer. Thank you
Best thing I have come across for some time. Fast and efficient service and great value, it covered all the questions that could arise in a mind wile writing a will.
Easy to follow instructions, and at each question, the option for more help if you were not sure, or needed had a more complicated breakdown of provisions in the will.
I was thinking of creating a Will for long time but I always kept on putting it off thinking that it is very difficult and time consuming. But with Safewill, it was an easy process that took only 15-20 minutes. I would highly recommend it.
Perhaps I missed something but the only thing might suggest is that it would be good to have the option of saving the details you have entered when creating your will at any point. This would enable you to come back to complete it as time permits.
This was the best thing I have ever done, it was very easy to complete on line and it contained everything I required. It is a relief to have finally a legal witnessed will.
Knew that I would need a will eventually, bang an email from hostplus and there it was. An offer from Safewill. So far the process has been very easy to complete. Simple questions and promts to complete the details nessacary to create a legally binding will. Highly recommended.
Quite easy and straightforward and certainly the best value for money to produce a will. quick turnaround time for the review and very quick to respond to inquiries on the chat line.
Safewill was super easy to use, very precise, when I needed to clarify something it was sorted immediately via a chat they use on line. Once I completed my will and Enduring power of attorney I received updates as to how much longer my papers will be until they’re ready. I highly recommend using Safewill!
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Finally I have found a portal where I could get my will done in a way that is legit and efficient. It has been a torture for me that I didn’t have a proper updated will whilst keeping busy with my jobs at hand knowing that all these things I have invested will not be handed over quickly to my beneficiaries if I don’t have a will. Safewill is an… Read more
amazing concept! I couldn’t really find a law firm in a small town and couldn’t get a face to face appointment without breaking the bank. So having used Safewill has been wonderful. Thank you Safewill for all the professional guidance that you provided.
I firstly did a will on the week of free will offer. As we had some issues that needed clarity I paid for a customised will which allowed me an appointment with a solicitor. This solicitor was very informative and was able to provide great clarity to our concerns. I honestly would not hesitate to recommend them enough.
Thank you Safewill for making the process of completing a will so easy and simple! I would highly recommend using your product as a will is something everyone should have.
A few pages to go through on line. Very much easier when I helped my Dad with his will about 10 years ago. Everything was easy to read and understand. You can print the final will out ready for signing or they can post it to you with a free reply envelope. I sent a discount links to my sisters
Thank you for making it so easy. Setting my house in order has been eye opening and sometimes frustrating but not writing a will. I feel very secure in the process and end result. It has been handled with much care and understanding. Every thing was explained to me simply. I would recommend safe wills to everyone.
Fast and easy to use without the hassle of a lawyer. A final check and flagging of any issues is done by a human which makes it certain it is all legally enforceable. Great service.
A very simple process to follow for what can be a daunting and expensive experience with lawyers. I had a few hiccups but the team were most helpful throughout. I would recommend Safewill
A very easy way to make your will and affordable. There is a very helpful on line assistant if you have a question and are given a very fast answer. Would recommend to anyone looking to write a will.
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