Samsung Care+

They don't want to help you. I had issues with an IMEI number verification error when trying to trade in my phone through Samsung care+ they treat me like I don't know what I'm doing and basically call me a liar. The first time I had an issue they took 3 weeks to replace a screen, now that screen is an issue and they don't want to help. Do not waste your money on Samsung care+.

I purchased a SAMSUNG Galaxy ZFold 6 for $2500. 9 months later the inside screen started bleeding from the fold line outwards. The phone was not dropped, damaged, bent or any form of misuse. I barely even used the centre screen or unfolded the phone. The bleed worked its way out over the next couple of weeks and then on the left side the screen… Read more

came unstuck and lifted. at this point the entire left side of the display failed. The Right side still had about 50% working but hadn't come unstuck. over the next 2 days the right side totally failed.

I took it to the SUMSUNG repair center TECWORKS in ADELAIDE as a warranty claim. I heard nothing for 10 days so i called them. They said it would be $950 to repair. I reminded them that i brought it in as a Warranty repair. They told me they would have to raise this with SAMSUNG (derrrrr...!). A week later SAMSUNG called me saying they couldnt repair under Warranty. WTH!

BE CAREFUL they recruit Phycopath in positions of low cost of living while they shut you down sipping there .50c coffee and $5 foot massages. While we pay inflated cost of living for them to tell me after major defect tuff [Content Removed] pay another 5k. Fridge lasted 7 yrs feed from a brand new home. Shame shame shame. Also insisted on… Read more

repairing they used that free service as leverage to not replace fridge All cost saving Phycopath company tendencies to screw over Try Blu Aussies.

Good Morning Ceo,

When a major defect occurred and flooded my house as per my Insurance claim #s. The fridge hasn't been the same. I personally asked for a replacement then, but Samsung insisted on saving the fridge.

Why did Samsung choose to repair it instead of replacing the fridge. This decision has caused me major issues and ongoing issues with the Medical Fridge in my home.

I will reopen my claim and recommend the insurance company to follow up with Samsung as your issue resolution to water ingress appears flawed and is troubling honest customers.

Like i said your issue resolution process does not provide a rolling report or summary which is a conflict for consumers as i dont know if you have all the information Infront of you such as the reported Hazards, the insurance claim details or the Technician faulting and replacing a sensor causing food damage.

Regardless your robotic response not even acknowledging my circumstance with my daughter is appalling and i hope your day reflects your ChatGPT type response.

Excellent value for money – Used samsung care+ for 2 years. I submitted 2 mobile refresh requests and both were handled quickly. They replaced batteries and the screen. Communication from Asurion was excellent. Every time I had a question I got a response within minutes. When I submitted a wrong request (Device Swap instead of Mobile Refresh) they refunded me quickly.

A prompt, efficient process – Contrary to other reviews, my experience has been excellent, apart from the difficulty in understanding advice received when I called. However a trip to Highpoint Samsung's store quckly resolved this as I find it much easier to speak with someone in person. Hence I received my replacement phone very promptly and Samsung confirmed that they'd… Read more

received my old phone 3 days after I posted it and the issue was finished. I'm very happy with the replacement. I paid $65 extra for a better model.

Great service!! – Not sure what happened with others but my experience was great. I cracked the screen on my s23 ultra and via the website booked the mobile refresh for $99. Sent to Samsung prepaid express post and 4 days, I received my phone back literally as good as new. Fantastic. Definitely recommend.

I bought a Samsung Qled TV, which decided to stop working after a year. It took me almost 2 months of calling the Samsung Care Centre before they sent someone to fix it. The problem being the mother board. The people employed by Samsung to "help" are unwilling to help and unprofessional. My advice is to buy another brand and save yourself the headache and the scripted lies.

I recently purchased a new S25 Ultra and the speaker is faulty/distorted/crackly it will only be replaced with a repaired phone not a new phone. As there is no service centre in my region have to send the phone away with no option of a replacement phone. Very poor service when your paying $2200 for a phone.

Samsung care is a scam! They try to charge me today almost 50% of the value of my washing machine which is under warranty. Told them not to fix it. I wont buy any samsung products anymore , this is my second one and I notice they don’t last for a year. A piece of advise don’t buy any Samsung products you will waste your money and their service is bad. Their people are lazy and hesitant to fix your appliance.

Worste service I have ever experienced. Due to small insignificant mark on phone they say warranty is void! This should be Fair Wear and Tear and is simply an excuse for a poorly made device. Care + doesn't have stock of replacement phones or even any phone so customer is expected to just g9 without phone while they work it out. They cannot even tell you when one will be available. Do Not make the mistake and buy a Samsung product.

I should've read the reviews before signing up for samsung care plus. The swap phone was a refurbished one. Looked in good condition but still refurbished. It worked for a few months and then started restarting in the middle of anything. And one fine day died after charging. Now this swap died after 2 years so they won't give me warrantee on it even though I've had this since about 8 months. No point in wasting money on them. It's truly a scam.

I got a refurbished without anything, when the website said they'd ship me a new phone. And, this was for a scratch I had in the display. So, I returned the phone instead.

My credit card was charged for 10 months and when I called them for a Crack screen they said I wasn't covered because my payment was not accepted, but it was accepted for 10 months with no issue.

Disappointed I’m honestly really disappointed with my experience. I paid for Samsung Care, hoping to get proper support when I damaged my screen. However, what I received in return was a used, refurbished phone with no packaging or charger—just a bare phone. This is not what I expected from a company like Samsung. It honestly felt like I got a… Read more

second-hand product off eBay, and I’ve had better experiences buying used devices from there. My phone was a Galaxy S23 Ultra, which I bought only a year and a half ago, so to get a refurbished one as a replacement just doesn’t sit right. It’s definitely not worth it for a second-hand phone, especially when I thought I was paying for premium service. Very disappointing overall.

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So tried to use my Samsung care before the due date. I wasn't able to as product didn't come up on list and it didn't allow me to backorder. I contacted Samsung care and they regret to inform me it was past the due date even though their response was well after the due date and my request was well before It's obviously a scam and they clearly make it difficult to use

ABSOLUTE GARBAGE CUSTOMER SERVICE – Absolutely crap program. Parts not available. No service , wants us to send in. (This is our business line) Phillipines customer service. Could have been a quick refurbished swap but they want sent in for over a week. Lied to. Bounced around to multiple agents. If you can help it. Stay far away.

Disgusting – They don’t stand by their end of the agreement. I bought the Samsung galaxy s8+ tablet, attachable keyboard and the 2 year warranty with Samsungcare+ less than 18 months ago for a total price over $1300.00 The tablet won’t even charge to power it on. I called and emailed the team and they continue to say they can’t find anything about a warranty I… Read more

purchased. I literally provided the original boxes and the original dated receipt and they will do absolutely nothing. Shame on samsungcare+ and Samsung!

Samsung care is Trash!!! Total SCAM – 2 weeks and numerous hours talking to customers service and still NO PHONE. I have been paying $18+ for nearly 30 months. Don't waste your money.

Why not pay to swap your old phone for a lemon...? – Very poor experience. Paid for a phone swap and received a refurbished phone which was a different model. This model was a lower spec and lower cost phone albeit a slightly newer model, so camera was not as good, processor was slower etc etc. I complained and they then sent out a refurbished phone of the same model as I was swapping in. After… Read more

the tedious process of restoring the phone and resetting up all the apps especially the secure ones locked to the hardware like banking apps, I quickly started to notice some issues with calls dropping out. I decided to persevere in case it was a couple of one off issues with strength of phone signal and I did not want face the pain of the restore process yet again.

However more issues surfaced including callers unable to hear me, the time changing randomly, usually overnight, the date and time being reset to the date I did the set-up and charging issues with the system saying it had detected moisture or dust even when the phone had not been outdoors or in any other adverse situation. This resulted in the phone not being able to be charged. But restarting the phone and sometimes running diagnostics fixed the issue temporarily.

After a few weeks I gave up and rang Samsung Care to get the phone replaced. However they would not replace it and said I would have to take it to a samsung repair centre for repair which involves it getting sent away. Of course one of the key reasons to purchase samsung care plus in the first place is to avoid such an issue as I can't afford to be without my phone.

So would I buy Samsung Care Plus again ?. No never it's a complete waste of money and time ! With the swap program you are potentially paying to get a phone in a worst state of repair than the original ever was.

Just don't do it.

Unfortunately it also means I will now look at alternative Android phone manufacturers for my next phone as Samsung leaves a bad taste...,

It's a trick – So they got this scam. What happens is if you miss a payment for what ever reason (lost card or?) Their suppose to notify you but they won't. They will let it shut off and then notify you. Your cell isn't covered at this time now and yet they still charge you like it never lappsed. So now you have to spend hours on the phone and keep calling till… Read more

someone gets it correct. Take videos of your cell and pics to send to them because they want to make sure you didn't brake your cell in. The time coverage was shut down (about two months) and still being billed for and act like it's an activation fee. If I was a new customer there's no activation fee. I'm like wth!! Cheaper than the rest tho.

Stole my money for their mistake – I sent my phone, they had the wrong serial number and charged me $1632 for the error. Customer service were hopeless as they could not transfer me to anyone who could assist. Very frustrating will be taking this to consumer affair.

Extensive delays in claims – Samsung warranty, returns, and Samsung care plus claims have extensive delays. They promised me to send a parcel in 2 business days to repair my phone, however, it's been almost 2 weeks now, I haven't heard from Samsung about my claim, unfortunately. False promise about the deadline.

AVOID AT ALL COST! – There is NO need to waste your money for this. No solutions given apart from apology. I'm absolutely disappointed with the service. Don't bother to get one.

The WORST warranty service EVER – This is the WORST warranty service provider that I have EVER had to deal with. The representatives have NO KNOWLEDGE of what is going on. The website is terrible with tracking claims and knowing what was done before closing a claim. No update information is listed and calling to speak with a rep is POINTLESS. My refrigerator has not been working… Read more

for nearly 3 months and the companies that they send out to service your claim is like opening a happy meal to see what you're going to get. 2 service companies down and still a non-working refrigerator......