Samsung QN900D Neo Series
Verified1 review
Samsung not backing their products!! AVOID LIKE THE PLAGUE! – Speakers rattle with almost every movie! The screen has a white edge of discolouration all the way around, it freezes randomly. Tv now does not work at all! And worst of all is Samsungs nil response to replace the tv with something that actually works! All they want to do is fix it. It has now been fixed 3 times!!!!! Avoid Samsung.. they do not care about their customers once they have paid!!!!!!!
AND THIS IS THE RESPONSE EVERYONE! Samsung would rather see you fight them in ACCC than stand by their product
RE: "Samsung not backing their products!! AVOID LIKE THE PLAGUE!"
Good morning Sam,
We are saddened to hear the poor experience you've had. I understand your frustration, and it is completely understandable to feel let down after multiple repair attempts without a satisfactory resolution. We recognize the significant impact this has had on your confidence in the product and your overall experience.
You absolutely have the right to escalate this matter to the ACCC if you feel that your concerns are not being adequately addressed.
Thank you for bringing this to our attention, and we will take your feedback seriously to improve our services and products. I have forwarded your feedback onto the relevant team.
Kind Regards,
Amy Samsung AU
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Hey Sam, I am so sorry to hear about the poor experience you are having with your TV. I would love to take a look into this for you. I have reached out to you via private message, please respond when you can.
Kind Regards,
Amy Samsung AU