Secure Parking

last night parked my car at 109 PItt St; someone parked me in. Rang Secure who told me to organise my own tow truck ( which i cannot do as it is not my car on private property). I asked them to arrange a tow truck but they would not do it. Got taxi home. Rang this morning and asked them to check if still parked in. No response. Rang back and… Read more

they said it is everyone had the day off so no one had been out and again wrongly suggested i arrange my own towing. All the calls were answered in Manilla which is fine but they need someone on the ground in Sydney. Car still there some 16 hours later

Shocking, do not enter your credit card details in their website, they sell one carpark multiple times for the same day and time, so when you arrive to park your car, the carpark is not available, but you get charged, it is a scam.

terrible customer service, paid for overnight parking but the pin didnt work when we left and came back. Customer service helper let us back in and told us we’d be able to leave in the morning. In the morning, I had to call back the operators 3 times after being continuously hung up on. they didnt let us leave until we paid ANOTHER $48. Called… Read more

them after the fact and told us theyll take it up with their higher team to ensure it doesnt happen but didnt give us our money back even though the fault is theres. miscommunicating and misleading

I spoke to a man named Paul from Secure Parking and he was so helpful. My car didn’t fit in the height restrictions and he helped me out.

perfect parking – web site is so easy to use, instructions are easy to follow and they offer a great price. Parking lots are well marked and well lit. I have used them numerous times over the years and have never had a problem.

No problems – I registered with Secure Parking and booked a car space in Brisbane last night. I was sent the entry and exit code, with instructions, and had no problems at all.

Went to secure parking in Nambour for movie at cinema. Offers 2 hours free. Found out movie longer. Went out to increase time and apparently if you try to increase time you loose the first 2 hours free and have to pay full amount. Contacted them and the said it was their policy. Money making scam to ‘guess’ how long you will stay. Also… Read more

punishment if you make a mistake. You should only pay for time used.

Won’t be going to the cinema here again until parking becomes fair.

Booked all day parking in Melbourne CBD. As we didn't know for how long we needed it for, we booked from 8:30am to 5:00pm. Paid $25 plus credit card fee. Got a confirmation email allowing us to exit between 15:00pm and 23:59pm. Ended up finishing at 1:30pm but when we tried to exit the machine asked us for another $50!!!! Called the Help line to… Read more

be told we shouldn't exit before 3:00pm!! where does it say that when making a booking??? After the help person took some 10 minutes to check, we got let out without further charge "As a Gesture of Good Will" which we found quite patronising!

I hear that this company has taken over a contract in the Townsville district and some other areas throughout Qld, expecting the existing staff to take up a role on alot less money, why would you work for a company that pays less and wants you to do extra work. Maybe Fair work needs to look in to this. Time to fly away.

I have been trying to get the evidence from my partners Support worker to prove that the vehicle that she owns was on the Sunshine Coast and not in Brisbane at the location you claim. We both live on the Sunshine Coast. Alas the type of proof you require is just not possible. Not having CCTV at the location isn't secure parking and needing to… Read more

solely rely on an App is just terrible policy.

So, yes your App is glitchy and malfunctions all the time ( hence the very, very bad reviews) you don't listen to the customers and make us prove our innocence when charged/blamed.

So based on this information I have deleted the App from my device and I request that you delete all my information on your website, this is a written request and by law you must adhere to it. I want the account I made to be deleted ( you give no option for this on the website), so the reason I request this from you.

I will be leaving a truthful review of both your App, website and customer service.

I had researched the Secure Parking station on Burrelli street, Wollongong so we could park the car overnight to go to the city - online quoted $10. If it’s too good to be true, then it probably is! Imagine our surprise when we drove in and found just a half a dozen car spaces in total - so tight we had to do a 3 point turn to get out! I’m so… Read more

glad I didn’t prepay before we drove in. By the way, there was no boom gate, so I don’t know how it’s secure. Needless to say we didn’t catch the train, instead drove to the city and had to pay a premium for parking.

I purchased a pre booked park for Saturday night but by we drove past the Secure car park as it was not signed at all (apparently I am supposed to know to drive into the Emporium Hotel to park) and went into the wrong one which ended up costing me $40. I had already paid $20 to Secure but they refused to refund. They would not escalate me to a… Read more

manager and just kept saying we do not refund!!! How unhelpful is that! Don’t use this company especially in Brisbane! Terrible.

90 minutes stuck in Mcwhirter car park. Pathetic excuse from Secure. Each car has to call on exit for the gates to be opened. The company is so cheap it can’t afford to get an operator on site to open the gates. Will never use Secure again.

Purchased online. Charged again upon exit from car park despite using QR code to enter and exit. Would not issue refund for charging me twice - offered me a credit which is of little use. Will not be using them again

Absolute thieves I was 3 t hours underneath at Dendy cinema at Southport I scanned the validation code the cinema gave me and I was charged $26 No good calling these people as the don’t care- I feel for Dendy who lose customers Total disgrace never use these people again

App to book my daily parking charged me 5 times for one day. Have called their office twice for a refund. It has been a month now and I have not received my money back and cannot complain online as they’ve shut down their complaints page. Don’t park at Secure Parking….

I had the worst experience with Secure Parking. I had made an online booking for 31st Oct 2025. I choose 12 Flinder lane as it was close to MCG. I had to wait nearly 46 minutes to get into Flonders lane and when I approached the car park, I was told that parking was not available. I got no notification for the car park being full. I was just asked to leave . Horrible customer service. Please stay away from Secure Parking.

Unable to get a receipt of payment due to faulty machine. This is illegal to not be issued a receipt. I then had to call their customer service which was wasting my time until I got angry. I have escalated this complaint & if I don't get a satisfactory response, ill be reporting this to the consumer office.

I useful the app as i had done before. Somehow it didnt work properly and I hot a fine. Customer service dont read emails, they just send out a template email saying pay the fine. Scammers.

Terrible customer service, over priced and nowhere on website can be found the updated early bird parking rules. An absolute rip off. Facilities at China Town parking are old and do not work properly.

The WORST. They won't call you back. Little signage to intentionally collect fees. They don't take AMEX. Will go out of my way to find other parking options in future.

In my opinion, the management and customer service is the worst in Australia and the worst is Chatswood Car Park, 475 Victoria Avenue. The payment machine is always broken.

It is very difficult to work with secure parking to get my parking receipt and parking statement for tax purpose. They find all excuses not to provide you the transactions. I will never park with secure parking again

I booked Secure Parking Bourke St Melbourne due to the location. I thought the price ($66) was exceptionally high, but was willing to pay for the proximity to my destination, and assuming that if I booked I would be able to actually find a parking spot. The car park is easy to get to, and entry was a breeze, but that is where the ease ended. The… Read more

majority of the car park is reserved for hire cars and tenancy vehicles. The very few spots that were empty were usually empty because the car next to the empty spot had parked over the lines due to the extreme narrowness of the spots. The car park is very poorly designed with very tight spots, no mirrors so you can see if someone is coming around the corner, and no signage to show you where the unreserved areas are. Finally managed to squeeze into a spot but had to climb across to the passenger side to get out as the car next to me was so far over the line I couldn't open the driver's door. Absolutely awful for the price and a horribly designed car park.