Serrano Australia

I purchased two outdoor security lights from them through Dick Smith.Cost $62.91 lights $49.90 freight $13.01.They didnt work so I contacted Dick Smith and The market place seller Serrano Australia replied.They asked for a video of the lights installed of which I sent.Then they said their engineer would like to know how they were installed.Cannot… Read more

count how many emails I have had from Them.I ended up binning the lights.They are still emailing me.Cannot believe what a rubbish company they are.ENGINEER seriously they were cheap plastic lights straight from China.WHAT A JOKE

Sells Muay Thai pads online, description uses the word "Pads" and shows photo of 2 pads, they will only send you one and blame you as the description states right at the bottom that they will only send one, a scam really.

AVOID AT ALL COSTS – Still waiting for missing parts 5 weeks after delivery deadline. Excuses & false information. I've just reported them to the ACCC, it's easy. Their ABN 46 139 881 324 and here's the link, REPORT THEM https://www.accc.gov.au/about-us/contact-us-or-report-an-issue/report-a-consumer-issue#toc-submit-a-report

Purchase through Harvey Norman Online… returns are a nightmare – Low quality product, that looked OK online. Only $30 so no big deal, but the customer service experience with Serrano has been very poor. I wanted to return the product as it had a design flaw that rendered it “not fit for purpose”. Harvey Norman Online customer service hand-balled the case to Serrano. Serrano just kept asking repetitive… Read more

question via email, wanting more photos etc etc.

IMO, just trying to wear the complainant down until they give up. Dodgy eBay suppliers do that trick sometimes. I expected better from one of Harvey Norman Online’s “trusted suppliers”.

Serrano shipping costs – Serrano charged me $500 for shipping and I was not aware I’d this charge. My item only cost $111. The reason they gave for the return total cost was that is was not yet shipped/ Clearly the overcharging should have been the reason.

Stay away from them!!!!! – I brought a 4m x 3m retractable awning on Kogan sold by them. The price is $2100 + $300 delivery cost. The delivery driver left a few very unfriendly threatening message due to I missed the call but my parents are at home. Later on the company called me to ask me whether I get someone to help them to carry the awning to my back yard or they will take it back charging me two way postage. The most unpleasant experience with Kogan every.

Surprised by what was delivered – Cat House - After making my purchase from Kogan, I read the reviews left for Serrano Aust and my heart dropped. I expected my delivery to arrive damaged and of unacceptable quality. But, aside from delivery taking just over a week, the 2 flat packs arrived in good condition. All the parts were intact and exactly as advertised. I never dealt with customer service myself but I am extremely happy with this purchase

Do Not Buy From This Place!!!! – BOUGHT 2 Packs of 12 solar lights Nov-Dec & Their poor quality 9 of them have cracked & 6 don’t work & this is the response you get Our quality team advised that the cracks are not manufacturing, looks like something hit on the item that causes it. What a load of crap!!! Good way to get out of replacing them ….. Poor quality do not buy from this place.

Folding pet steps, Fantastic product and arrived within a few days after ordering – Ordered folding pet steps through Catch. Item arrived 4 days after placing my order and is exactly as described and does exactly what I need it to do. Can't fault the product or the delivery time frame.

Do not buy from them! – The worst company I have ever dealt with. Unhappy with my purchase bought through kogan marketplace as it was not as expected and didn't do what it was meant to and contacted Serrano only to receive the most condescending and unhelpful customer service. Had to escalate to kogan in order to get them to provide me with any return details, as they… Read more

advised me if I was unhappy then I should gift the product to a friend, even though I was well within the two week return policy. They have finally given me an address to return to after weeks of back and forth emailing. Now I'm waiting for them to pull something shifty and tell me the product was damaged when it arrived to they don't have to return my money. I highly recommend you avoid this company.

DO NOT BUY!!!!+ BEWARE SCAMMERS – Paid for a pool table, shipping was taking to long, so I requested a refund, then they tell me they can't get a hold of the courier, then item gets delivered a month later! Now there saying I have to pay to send it back to them! I should of listened to reviews, DONT BUY FROM THIS SELLER

Avoid at all costs, they are liars and have no interest in helping – False advertising. Products do not match descriptions, intentionally misleading by omission and fake discounts. Delivery prices are loaded, almost double the price of what the courier quoted us. Blatantly lied and chose to ignore details when we applied for refund and subsequent dispute process. This was related to a massage chair purchase, and seems to be standard practice for them based on other reviews. AVOID dealing with these low-lives.

Item never received – Item supposedly dispatched on 24/11 - item advertised as being received in 3-7 days. Fifteen days later - still not received. Tracking number doesn't work and courier company say they don't have item. This company still refuses to do anything. Very rude in communications. BUYER BEWARE

The most unethical company I have ever dealt with!! – Still waiting on a refund now going on for12 months! For a faulty product purchased this time 12 months ago as a Christmas present - that is still sitting in my garage unusable. The National Accounts Manager is without a glimmer of a doubt the most unprofessional representative of a company i have ever had the misfortune to deal with in my entire… Read more

life. - Buyer beware do not purchase products manufactured or imported through this company, absolute garbage!!!

Customer service is appalling!!

Awful Customer Service!! – Ordered an item through Catch & sold by Serrano Australia. It arrived today & the box was badly damaged, it's a Christmas gift so I contacted Catch who put me onto Serrano Australia. They basically said the box is the protective outer for the item inside. Bad customer service. Especially when the postage was more than the item!!

Faulty product. Problems obtaining Refund under Consumer Law – Faulty product, getting No Where with refund.! . I should have read other buyers reviews before I purchase. I bought an item that is broken asked for refund. From a Seller on CATCH ONLINE .I have now asked Catch to step in an assist with resolving the issue with the Seller Serrano Aust.

Entire side of bedframe missing – Bought from them via Matt Blatt and they delivered a bedframe with the entire footboard missing!! I have been emailing with them and there is no sense of urgency or care in fixing this. Still telling me they are looking for the missing part and will send it in 7-10 business days?! I have no bed to sleep on in the meantime and no other company I… Read more

purchased from managed to make such a ridiculous error. Avoid at all costs, never buy from them (judging from the other reviews, looks like they do this kind of thing all the time)

Awful customer service! – Product was fine, bought chin up bar but I made a mistake in order. Fully admitted this to customer service team who aggressively asked me "why did I buy it in the first place??" and be incredibly rude, then when I pushed for a refund they wouldn't say yes or no, simply told me their policy details. I later complained about their customer service… Read more

for them to flat out ignore me and keep discussing refund policy, I then complained for a second and final time for no response at all. Product looked good but honestly would never go with this company again, embarrassing for them and for Catch to sell their products.

Disgraceful thieves! Negative 5 stars – I was understanding when this company mispicked my order of 2 barn door roller and supplied only one via Catch.com.au. I contacted them and they didn't respond until 2 weeks later, after i got catch to intervene. They first suggested that they had packed 2 into the one carton... i opened the carton and supplied photos to demonstrate that with all… Read more

the packing material, it was simply impossible to fit 2 in. I then responded to their request to provide photos of the shipment label which clearly showed 1/1. Still no response to rectify or ship what I am owed over 1 month after I originally plcard my order, so I will be disputing payment with my bank if I don't receive notification of this shipment by COB today.