Service NSW

Paid and put plates on hold (early November). Went to take them out of hold three weeks later and was told they couldn't find them and they would call me back when they found them. A week after that I called the service centre to ask what was going… Read more

on (in the system it still says hold) and they said they would get Maitland to call me back. (27 November) Maitland called me back to tell me that the plates were "accidently" destroyed, were being remade and that they would call me back in three weeks when they received them. Three weeks came and went, (before Christmas) I called the service centre and they tried to contact Maitland but were unsuccessful 4 times (but the plates are still in the system as "held"). The lady asked for my number to attach to an email to be sent to Maitland explaining the situation. I never got a call back. Called again today (30 December) after checking that they were open (they are). Called the service centre and they put my call though to Maitland (they finally picked up) and was instantly hung up on... These people are disgusting. I understand that mistakes happen, but by trying to cover up their original mistake and pretend it never happened, they are making the situation worse.

Brilliant service at North Rocks by "Shiva" – Had an appmt today at N.Rocks for help to get my energy rebate entitlement, as I'm not computer savvy. I had the most delightful and helpful lady (Shiva) who not only assisted, but obtained a better energy deal for me from AGL. I had tried to get this deal months ago, but AGL said I didn't have the correct HCC card. I knew I did, but gave up… Read more

after a couple of lengthy and futile phone calls to them. Shiva spent a long time on this and I am indebted to her. I shall now put quite a negative review on the AGL site.

Very helpful and prompt when I called regarding my account – I had an issue with my Services account which was complex and administrative - I had to deactivate my old G-Mail address but it was linked to my Services account. Typically to change the email it requires confirmation using the old email but I couldn't do that. Long story short I had to call up and within five minutes they had sorted it out for… Read more

me. The lady on the phone was very nice and funny.

I'm sure many people have bad experiences with bureaucratic procedures, but I wasn't one of them.

Amazing Experience – Went to change over a classic car registration which is always a little tricky - was greeted by a lady at the front door who walked me from counter to counter until I resolved my problem - was very pleasantly surprised at the customer service

Stuti at Castle Hill were horrible to me. They say customers have to be nice. Well, it works both ways. It was an uphill battle to register my Yamaha Majesty 250 scooter. They even entered the incorrect odometer reading of 178,000 km when it should have been 17,800km. I tried to explain to her and even got a letter from the mechanic, but she did… Read more

not care. The previous year's registration was around 16,800KM. So she thinks I put on over 150,000km in six months. This person has no common sense. She was even having a problem with the green slip that I provided, and she said she could not find it online. I looked at rego check NSW and was able to find it. This person needs training in both how to use their computer systems and in customer service. So if you go to Castle Hill service NSW and see her. Wait for the next person; otherwise, you will have a horrible experience like me.

bad experience on the phone waiting for an interpreter then wait for another 10 mins then hangs up i am calling right ow and still waiting onhold for 20mins mismanagement goverment instusion

Service NSW Albury is a great, big disappointment. Told the wait time was 20 minutes. Waited 60 minutes to be seen. Others who came in after me (not learners or p tests) were seen before me. What's going on? They let this community down on a daily basis. What's with these government departments running like at a snail's pace? They say it takes a… Read more

certain person to work in these places. So true. Just like the ATO in this town. Bullies run riot there. We pay their wages, and they continually NEVER meet community expectations.

Assistance Help Desk employee Gio was excellent today. He saved me a 20minute wait time by organising 2 forms to be printed for me ( for drivers licence requirements). This was very kind of him and it made my day. Well done Gio. Thank you x

I contacted NSW Fair Trading after being advised by a roofing company that I needed a completely new roof and was given a quote of around $60,000. A qualified building inspector later confirmed my roof only required minor repairs, so I felt the roofing advice was misleading. When I raised this with Fair Trading, I was simply told to ignore the… Read more

quote. I had expected they would investigate or take some action against contractors giving such advice, as it could pressure homeowners into unnecessary and very costly work. Very disappointing response from an organisation meant to protect consumers.

Service and revenue nsw are the most corrupt and gutless gangs in the world not just Australia!!!!! It is quite obvious that their penalties/fine system is rigged, rip off and modern day robbery!!!!! Rangers and government personnel who works for them has no decent judgement and common sense in applying rules and policies, they only care for their… Read more

commissions!!!! People in australia are suffering from the economy and this cult keeps taking advantage of it. Even our local councilor is struggling in fighting for our community rights!!!!! They are an absolute pigs!!!!!!

Inappropriate parking fine (paid for a ticket up until the time the zone stated). Sent pictures, council refused my challenge - pay $136 now or go to court but it will likely cost you more than that. Immoral, money grabbing behaviour using threat tactics to put people off seeking justice. Absolutely infuriating.

It is just a complain and hoping that there will be a just and thorough resolution of this kind as serviceNSW is supposedly for a service. I called up 132213 for a license renewal enquiry and a certain Ruko answered, as it says in the temporary receipt form that if I have not received my physical license, I have to call within 15 days. The license… Read more

was renewed on 22 April and today is the 11th or 12th day, so I called up to enquire. Ruko was just so offensive and mad in answering and was impolite in saying that I need to call back as the 15th day is not due yet. He further said that it will take 15 days for the post for my license to arrive. I politely asked if AusPost takes 15 days to post my license or is it serviceNSW takes 15 days to process. This question made Ruko became so rude and was angry that he raised his voice invoking that I have to wait for 15 days for my license to arrive. He was so rude that when I asked why, he said that I have to call 132213 again. I am not happy how this guy behave as a service consultant of serviceNSW. This is not how the government service worker should treat a general public like me. Ruko should be disciplined and if not should take anger management and work like a professional staff in a public office like you do. Hoping that this complain will reach to him and to those that requires anger management so that diplomacy should prevail in enquiries as far as the general public is concerned.

My wife has gone to renew her disability sticker were told all photos will be sent out BUT the outsourcing company had gone on holidays for Easter are you kidding me my wife has Parkinson's and struggles walking still waiting. Service NSW has gone in the gutter since joining Centrelink. Words cannot describe how I feel garbage trash

These guys send News letters, and AFTER sending me a missed rego (just to give an idea, I never have missed a rego now for decades, but somehow this year I didn't receive their notifications/mails) which usually come through. Now, the "service" meaning I should have noticed via text as the I didn't turned up for rego right, after that many… Read more

consistent years! No.. they would send a cop, and I'm fined, and now they send me text to pay that extra few grands of cash. Disgusting. I would sit with those who have found this same over-boiled service to be too grand and no fluency in their service and the lack of real customer focus or.. to sum it all of "the service" which they are supposed to do!

Now, some of you may say it should've been my responsibility to keep in mind and renew, and I am with you too, its a loss in my part. But to heck with it I should've given a little opportunity as I didn't intend to go a single day over my rego due date! If it notified with that text message, that day I would've done it!

What annoys me is that the lack of use of these rules most times. The main focus of the reason for being a service and being present there for the people is completely lost. No more respect nor provisioning of APPROPRIATE LEVEL OF SERVICE (now-a-days, there're millions of emails going around, so an email isn't going to cut to it, they should allow customers to get a text, a post as they prefer - I prefer Text/Email AND Post!) so that they can adjust with their own lifestyles. Not to be penalised for what they never intended. This lose the trust and question the leadership and people behind it. MUCH TO IMPROVE SERVICE NSW!! MUCH TO IMPROVE.

Don't know why they bother having an app. Trying to renew rego. Everytime, comes up with a pink error message that the system's down. It always is! I tried AGAIN today. This time it took me to a new pg, with another error message. Ring the 13 77 88 number and you spend that long just clicking buttons while the robot sheila goes through the menu. Never thought it'd be so hard to 1. Pay my rego, and 2. Talk to a human

The thugs charged me twice for my car safety inspection , your system is fraud and all about ripping customers off for extra dollar . None a drop of decency in your blood from rude customer service reps to fraudulent activities . you idiots you prove again and again that you are simply a group of corrupt [Content Removed] .

Very condescending manner from the reception greeter, when I asked for clarification re category of a long campervan for parks pass, she asked how I drive it ? Very sanctimonious in her attitude. It takes nothing to be kind.

They refused my legal and valid forms of identification, Vic driver's licence and medicare card, because they only contained the initial for my middle name not the fully written out middle name. On the services NSW website page 'Verifying your identity' no caveat about this requirement is made. I waited over an hour only to be turned away over this middle name nonsense.

NSW gov front office for rorting citizens – Dodgy money grabbing. Trying to get a wwc check despite having a current one in Queensland, as well as multiple ids with photos. Would not accept a qld birth certificate because it was laminated. Wanted to charge over 100 dollars for the privilege.

Aggressive, rude, demeaning and unprofessional behaviour – Aaron from Edmondson Park is unprofessional, rude and overall a bully. How he continues to get away with his behaviour as a public service employee is beyond me. I am in the process of contacting A Current Affair to have them run a story on this guy. If you e had a bad experience please reach out to me so we can ensure that he is dealt with appropriately.

Poor service @ NSW Service Centre at York St – Today, I visited the NSW agency on York St and experienced unacceptable behaviour from the staff member at the main information desk. Before I even approached her for assistance, I observed her interacting with an elderly man who was asking important questions about the additional documents he needed to bring. Her behaviour towards him was… Read more

extremely rude, intimidating, and aggressive. Despite his politeness, he was clearly uncomfortable and overwhelmed by her attitude.

When it was my turn to approach the desk, I already felt uncomfortable. She completely ignored me as I stood directly in front of her, even though she was not assisting anyone else at the time. I greeted her politely with a "Good morning," but she didn’t acknowledge me and instead abruptly said,- What’s up!?... and her response was dismissive and the information she provided was vague and unhelpful.

The whole experience left me so frustrated and disheartened that I chose to leave the agency rather than escalate the issue on the spot. I almost called the manager, but didn’t want to create a scene and disrupt others. Still can’t stop wondering:

How does NSW Services justify hiring someone with such a disrespectful and unprofessional attitude to work in a customer-facing role? What about vulnerable individuals or those requiring special assistance - how are they being treated under such circumstances? This type of behaviour is simply unacceptable!!!

The staff member in question was working at the front desk at approx... 11 am on 7th Jan 2025. Unfortunately, she was not wearing a name badge, so I cannot provide her name.

NSW Services, the residents of this state deserve better! Respect is a fundamental part of customer service and should be mutual in all interactions and I strongly urge management to address this issue to ensure that such behaviour is not tolerated, and that all staff members reflect the values of professionalism, empathy, and courtesy.

Totally useless site – Every time I try to register a car or vehicle they refuse to help and wont check my records I get told it will take 3 days even thought it has been more than 3 days When go to the registration site they wont even check my records or try to have the payment made it is totally useless making a phone call to make the payment they refuse to talk to you and wont even check their records their just being paid to do nothing