ShipStation

At the outset I thought this was going to be great for my business but as the weeks unfolded there were too many glitches. Waited days for an answer to an issue that was not resolved I think I was forgotten. Service was good until I paid a subscription, when I asked for a full refund I was only offered a partial one. Make sure you know what your… Read more

paying for and check with your courier service to see if the have encountered problems integrating with ship station. The must have financial difficulties in my opinion only offering a partial refund. Buyer beware

I have recently taken over operations for a warehouse that utilises ShipStation. I have been repeated frustrated by how ShipStation functioned. However, whenever I have been able to reach a CS officer who has jumped onto remote access support they have been extremely helpful and solved every problem thus far. I am keen to see my system be more streamlined after the latest round of support I've received.

Outstanding customer service from V! – I had a great experience using my 30-day free trial. V was extremely friendly, helpful and professional. Her customer service was outstanding and she guided me through the process on how to set up and use ship station quite efficiently. V was very proficient with her time on Zoom, I can't recommend her enough! Very happy!

AMAZING SERVICE! HIGHLY RECOMMENDED PLATFORM – I want to express my gratitude for the amazing service provided by ShipStation. The platform is not only quick and professional but also supported by a friendly and responsive team. A special mention goes to Joseph, whose extensive knowledge and swift responses truly made our experience exceptional. Thank you for setting such a high standard for customer support!

The beginning of the end – Still in my trial period, ends tomorrow. Currently have lost 11 parcels, on going investigation for over a week. Have had parcels waiting for pick up for 5 days with no resolution, continuing to rebook pick ups that never happen. Take no ownership of any service after they have supplied the shipping label. Cannot give you any further assistance… Read more

other than what you can already do yourself, when it comes to contacting carriers. Basically a useless software that other companies do better and cheaper. Signed up with a different company during this trial period it has been that terrible. $3k in stock currently missing after being picked up by the wrong driver organised through Shipstation. If you send more than 8 shipments a day you most likely already get better shipping rates than Shipstation when it comes to Aus Post, Aramex and Sendle.

Good UI but beware of hidden costs – After nine months of using ShipStation, our experience has been largely positive. It aligns well with our fulfilment process and seamlessly integrates with Shopify. However, there are two notable drawbacks: 1. ShipStation is US-based and bills in USD, incurring a 3% international exchange fee when using integrated couriers like Couriers Please,… Read more

Sendle, and Aramex. Additionally, they charge an extra US$0.22 per shipment with user-integrated couriers, which may lead to higher-than-expected monthly bills.

2. For businesses shipping multiple boxes per shipment, some couriers (e.g., StarTrack) have experienced frequent bugs, necessitating manual and cumbersome processing. The integration of some couriers was so time-intensive that we let them go altogether.

So many bugs, shocking support, was good in the past – We connected our WooCommerce site, based on the nice sales presentation. Took 2 months to get it working (with workarounds). If you read the more recent reviews (on trust pilot also), you'll see the software and support has gone downhill fast in recent months, compared to a year or 2 ago. Some of our problems. We could link on our test site,… Read more

but not on our live site. SS staff could not solve after 10+ replies and multiple staff involved. We paid our own developer to solve with a workaround, as SS were not capable of solving.

We use Aust Post EMS for exports. And SS after 2 weeks still won't / cant advise us how to print a label with 'Signature required'. This 101 user need is not an option.

We're now looking at alternatives now, like ready to ship

⭐️⭐️⭐️⭐️⭐️ 5-Star Review – Outstanding Customer Service from ShipStation Senior Staff I would like to share my appreciation for the exceptional customer service provided by the senior support team at ShipStation, especially Poorya M. Poorya went above and beyond to help us through a complicated technical issue that had been affecting our… Read more

workflow. His professionalism, patience, and deep product knowledge made a huge difference. He took the time to understand the problem thoroughly, explained the steps clearly, and followed up to ensure everything was working smoothly on our end.

It’s rare to find support staff who are this proactive and genuinely committed to resolving issues, and Poorya exceeded all expectations. His assistance has greatly improved our experience with ShipStation.

Thank you to Poorya and the entire senior support team — outstanding service like this truly sets ShipStation apart.

Highly recommended.

Excellent, highly recommend this app and the service is great too. Poorya went above and beyond to help me streamline our shipping processes by assisting with automation setup which will help improve efficiency in our business. He explained everything really well too.

Excellent onboarding experience – Excellent onboarding experience with personal video chat and help to setup which is good as there is a lot packed into the features so would probably be a bit daunting otherwise.

Great Service, Great Product – Extremely good customer service (shout out to Joseph), and the app has an almost infinite level of customisation and automation that can be added to it. ShipStation clearly cares about providing a quality product, and it really helps our business with improving our shipping efficiency

HIGHLY RECOMMEND – HIGHLY RECOMMEND ! for any small online businesses starting out! ship station makes the process so streamlined! they are always super quick to respond and help out where possible! Big thanks to Joey who has made the experience super easy! Always is happy to respond and help with any questions i have had! Worth the money!

Personable and actual human customer care – Went with Shipstation due to reviews about the onboarding and customer service. We understood this stuff is not straightforward, especially as a non-technical team. Joey has been great. 99% of the time things have been plain sailing. When we have had issues they’ve been either quickly resolved or escalated for us.

Great onboarding and features, very customer attentive – I found ShipStation through Wix and was very pleasantly surprised by the help and onboarding process. A company that actually cares about its customers is great to see this day and age when the norm seems to be bad service. They have been excellent and would highly recommend for shipping process. Its also priced competitively which is a bonus ; )

Brilliant customer experience – Amazing customer experience. I was provided with very personalised support and all my questions were answered promptly. Highly recommend.

Incredible Customer Support and Product – Their customer service is off the charts and the system does everything that I need and then some. Could not be happier with this App and service. Joey specifically went above and beyond to make everything easier for me during set up.

Amazing – The team at ShipStation are experts in their field. They are also familiar with the common third party platforms that are used with ShipStation. They support had been second to none and the fact that they are based in Australian and are only a phone call away makes us feel comfortable to reach out at any time. I wouldn't use any other platform due to the level of support that is on hand with ShipStation.

Setting up an account with shipstation – Incredibly helpful staff. I dealt with Joey and Joseph and was blown away not just with the incredible service, but with the knowledge and expertise. Exceptional

Great customer service and tech support! – Took as much time as required to fix technical issues that baffled both him, myself and my web developer. Worked proactively to resolve them within 24-48 hrs and kept checking in with me and providing me with relevant information.

Support on setting up – Exceptional. Not only was I shown how to run shipstaion, Richard helped me set up a new printer for my Mac for labels and then we ran a test. He also showed me other functions and answered a few of my questions. Adrian aussiebeefgolf.com

Great platform, makes my life so much easier – Streamlines the whole process with super helpful staff that help input codes and rules to automate the whole shipping process.

So far so good thanks to Rhyl for putting in the time and effort to get me partially setup – Couldn't book a call to get setup because of an error but Rhyl took a few minutes to get me pointed in the right direction. Pleased with the customer service. Will see how it goes in the future.

You can't complain about support. There isn't any – We didn't get far, trying to install and connect this plugin in Wordpress. The plugin failed to connect WooCommerce. I sent an email to ShipStation support based in Australia. That was acknowledged almost immediately. They understood the issue, and would refer it to their tech support. Four (4) days later, I receive a copy & paste template… Read more

response, but it did not address my issue, so I email them again. Immediate response again, with a promise to follow-up.

Five (5) days later, still nothing. So, I email to cancel and move on. Then I get an immediate call from Europe. A condescending and unhelpful tech, wanting remote access to my system. I offered access to the site dashboard, but NO, wants access to my system. ??? The rude and aggressive tone of the tech made me think "do I really want to work with this ?" No.

With so many viable competitor products to choose from, good support is always available elsewhere. We moved on, and we're glad that we did.

Great customer service! – Lance was quick to respond and resolve my technical issues to allow me to get on with printing my labels. Thanks so much Lance and SS team!

Very fast and accurate help – The title says it all. Lance responded in only a few minutes and was able to inform me of the reason for the error I was experiencing and suggested an alternative action.

This is great! – Giuseppe took a lot of time to take me through the whole thing. It was a lot of help and he answered all my questions. Without his help I wouldn't of understood the platform properly.

Excellent support from Shipstation – We always received quick response and excellent support. Issues were resolved efficiently and smoothly without hassle. We love the versatile automation and flexibility Shipstation has to our affiliated couriers. We recommend start-up to utilise Shipstation as your cost efficient shipping management tool.

Excellent support and understood the issues quickly – The consultant (expert) was able to understand my problems very quickly and was able to resolve it promptly. The phone line was not very clear during the later half of the call and she called back promptly and finished resolving the issues one on one.

Very Helpful – [Name Removed] took the time to make some walkthrough videos which were very helpful. She took care of all my needs in a way that was prompt and easy to understand.

Shipstation is a must for bigcommerce – The interface is quite intuitive and easy to use. Any errors or queries are quickly answered. The Freight is done very quickly with no copying and pasting. Also, links with ShipperHQ. Great app. A must for eCommerce websites.