Simply Headsets

I’ve been buying from these guys for as long as I can remember. Last week, I noticed the battery in one of my newer headsets wasn’t holding a charge as expected. I called them, sent over a few details about the faulty headset… and voila, a replacement was arranged in no time. The customer service team has mastered their game. Whether it’s making a new purchase or reporting an issue, they’ve got you covered.

Fantastic personal level professional customer service – Fantastic personal customer service. I ordered a Voyager 5000 UC Headset through Amazon and the Simply Headsets service officer called me to confirm all the details. A follow-up email with a bit of great tongue-in-cheek positive language to brighten the day with all the needed links to track and contact if needed. (Including Amazon tracking). … Read more ·  1

Product as advertised or better, Fast delivery. :). The personal communication style made my day :) (Ps. item included the dongle and a Case for it with integrated charging stand, unlike the JB Hifi/ Office work ones that do not include them for same price).

Exceptional customer service – Even though there was a mistake in my order, they really went over and above to fix it. Overall truly exceptional customer service. You can tell they actually care and want to make the experience great. Show reply

Lovely friendly service – I was after a Sennheiser cable, which they were unable to provide, but they helped by providing advice and a contact, and the emails were always friendly rather than just businesslike Show 2 replies

Such fast delivery! – I am an existing customer so knew what I wanted and bought 2 x headsets online. Ordered 10am Thursday and they were delivered 10am Friday! What fantastic service and great operation. Highly recommend. Show reply

Simply the best customer service experience – These guys are amazing - going the extra mile, and quickly! Don't look further for the best customer service experience when you need something fast! Ask for Sally, she's brilliant! Thank you Simply Headsets Show reply

Great customer service – I called and spoke to Sophie who was excellent, helping me purchase exactly what I needed for my new job. Her customer service was impeccable and her knowledge so very reassuring as I had no idea what I needed to make my job easier. She sent me extra information about how to set up the cable when it comes and was very clear on the process and when… Read more

I could expect my headset to arrive. I will be recommending Simply Headsets to others. Thanks Sophie and Simply Headsets.

these guys are awesome – Just bought my 3 pair of headphones from this mob. Very easy to deal with, quality products and good discounts of RRP. My last pair worked for 3 years plus. Highly recommend!!

Consistently great service – I've been dealing with Simply Headsets for a few years now. The service is consistently excellent. Orders are dispatched quickly and efficiently, with excellent communication. It's rare that they don't have items in stock, but if there is an issue we are informed quickly and given an accurate ETA. In the depths of the COVID lockdown in 2020,… Read more

we urgently needed to get a batch of USB headsets for staff members who were working at home. The freight company messed up and instead of delivering the shipment, did a "return to sender"... eeek! A phone call to Larisa and a second batch was shipped to me at my home address without Simply Headsets waiting for the original shipment to be returned to them - excellent service that made a huge difference to our business at the time.

Great service with fast delivery – Ordered pair of new Jabra Evolve2 75 on Saturday, then I get a courtesy call from Simply Headsets on Monday to let me know that they have received the order and that it will be processed ASAP. Also they wanted to confirm whether I have selected the correct USB type. And by Wednesday, I receive the new headset. End to end service and process is seamless. One of the best place I've dealt with in recent time.

Great Service – I purchased x2 headsets (both different models) through SH. I had two return one of them as it felt uncomfortable in my ear. They accepted the return and issued a credit towards the new unit. Everything was rapid and all staff were quick to communicate. Very happy.

Ticks all the boxes - great experience – I was in the market to upgrade my headset for the home office. Found the Simply Headsets website which has a great catalogue of options and even better, their webpage user interface, product description/details helped me make an informed decision quickly (I landed on a EPOS | Sennheiser Impact SC630 ML corded). I Placed the order online and it… Read more

arrived at my house the next day - brilliant service. The headset is excellent by the way, I happy with my purchase and my purchasing experience with Simply Headsets - thank you!

Quick delivery great customer service – I ordered a headset which had a USB c and normal USB option. I ordered the USB c which was a mistake but the customer service picked up it was probably a mistake and called me. We missed each other’s calls but sorted it out via email. They are super friendly and helpful. Delivery was 3 days so super quick too

Great sales service – Ordered a Jabra Evolve 65 MS Stereo that is listed on Simply Headsets website as having a range of 30 metres. Headset arrived the following day which was great, however when trying to use it maximum range I was able to get was 10 metres which was insufficient for my needs. Called Simply Headsets who palmed me off to Jabra, and then wasted half a… Read more

day conversing with Jabra to see if there was an issue. Finally after contacting Simply Headsets back I was told that the 30 metres is a maximum range - it does not say this in the description. I have now ordered a different headset and have to send the original one back for a refund. To give Simply Headset credit, they have been easy to connect with and you are speaking to staff in Australia who are knowledgeable. They have agreed to reimburse the cost of sending the original headset back so have gone above an beyond to sort out the issue in the end. Big thank you to Dan for sorting everything out for me.

Brilliant service – I ordered my third item from Simply Headsets - a Poly headset for my home office - yesterday and it was delivered this morning. Sophie and the team at Simply Headsets are knowledgable, offer quality products and consistently deliver brilliant service and communications with the aim of delighting their customers. I couldn't recommend them more highly.

EXTRAORDINARY SERVICE! – First time dealing with this company. Larisa was so professional, helpful and on the ball!! I really wish there were more companies like this around. Thank You so much for making my life so easy with my order for new headsets

Life in the office is so much easier – Sophie was very clear with her instructions in having me check all my connections with my headset. She was able to successfully get my headset working in a clear and rapid time frame. I was very impressed with her knowledge and understanding.

Professional interaction; great outcome – The guys and girls at Simply Headsets were extremely 'on the ball' and helpful with my order; contacted me several times to ensure we had the right product I needed.

Sophie barwick was ex helpful, I was very impressed on how she helped me over the phone – Sophie told me not only how to put the headset together (as I had no manual) but also on how to use it and it all worked at the end. Sophie knows her stuff.

Exceptional customer service – Delay in receiving order. Emailed through a inquiry on the status of order, the staff emailed back promptly and followed up every step of the way including after we had taken deliver. She check to make sure we received the good, were happy with them and again expressed her apologies again. This was a transport issue (it was a national issue so we were understanding) however they still went above and beyond.

Excellent customer service and product support – The service and support I received from SimplyHeadsets was impressive. They are 'on point' when it comes to service and support, and went out of their way to make contact at relevant stages checking if I was satisfied. When I had an issue, direct and timely support, instant resolution. It takes a bit to be impressed by customer services these… Read more

days, but, SimplyHeadsets seems to have a great attitude and culture.

So impressed actually, I won't even consider another supplier if they sell the products I need. Bravo SimplyHeadsets, you've won another loyal customer.

Great customer service – Happy with the customer service provided over the chat feature. Sophie is very professional, friendly and could help me to find the best replacement headset. I will always buy from simplyheadsets!

Great headset! – With so many options on their site I was a little lost however once I called up, the lady I spoke with was able to give me some great options that would do what I needed that were within my budget. I ended up with the voyager 5200 and love it. Needed a little help with getting it set up on pc but once again a quick call to simply headsets and they had me up and running in no time. Great product and great staff! Highly recommend

Superb service!! – I bought a Plantronics headset online and actually received a call from someone to check I'd ordered the right thing. As it turned out I hadn't so I was very pleased they contacted me!!! They even sent me extra info on setting it up that they'd put together to help customers. It made it very simple to connect up. I will definitely order from these guys next time we need a headset.

After Sales Experience Is Dreadful – Contacted them today after finding a split in my Jabra Motion Office headset through a rubber component that makes up half the ear piece. Lady couldn't assist as warranty claims go back to manufacturer. She then proceeds to tell me even tho my headset was within the warranty period they wouldn't cover it! When I pressed her how she would know &… Read more

how that could be the case considering it's under warranty, her response was far from flattering. Disapointing customer experience with Simply Headsets, not again though!

Lighting fast shipping. Product as described – Ordered this at midday on a Thursday. It turned up Friday morning on the Gold Coast. The wired headset was well packed and was exactly as described. Very happy with this company.