Skybridge

Nearly a year to complete our "NBN Upgrade" – Have been waiting for the completion of an NBN equipment"upgrade"since the 18th January 2024 Numerous calls to Skybridge and my IP cannot help as they are an NBN contractor. Couldn't complain to the NBN as apparently after 10 years of satellite and then low quality wifi, we are "not connected" so the form won't work! Tried compaining to… Read more

Skybridge's owner UGL.... no reply Finally today, the NBN website decided we did exist and I could put in a complaint, 3 to 5 business day wait for a reply, not holding my breath!!!!

Bad service – After reading reviews I was not surprised to sit around waiting for a site visit as new modem not working person was supposed to be here between 1-5pm today got phone call 4.20 pm saying can’t make it have to wait another week as only in my area every Friday.My mistake was changing telcos to save money probably should stayed with Telstra

Absolute garbage service – Would have to be the worst company I have ever dealt with. Booked an appointment time, 2 weeks in advance. Arranged my life around said appointment time. 2 days before appointment, they change the the time, no reason, just a message, please confirm new time. So I rearrange my life again. Day before appointment, at 430 in the afternoon, sorry sir,… Read more

we will not be attending we have another job to do, yours is not important enough. The afternoon before! Ridiculous. Not even a courtesy call, just another message, please confirm new time. How they hold down there contract I'll never know.

Disgraceful – I reported to my ISP 4 days ago that my NBN modem had died and have been without the internet since then. Skybridge contractor was supposed to come out today Monday between 8am and 12 and was supposed to contact me yesterday to confirm. Surprise surprise - no contact. So rang Skybridge this morning and was told bad luck the contractor will not be… Read more

coming out today because he hasn't got a replacement modem - but no apologies and no phone call from the contractor or Skybridge to advise same. Also Skybridge has no idea when they will have a replacement modem and the job order will have to be cancelled and a new job order issued and it would be days before they know anything. So still no internet for me and will not have any for over a week and yet zero care by Skybridge. Disgraceful customer service.

Absolute [redacted] around – I'm currently in the process of recovering after a flood and needed my NBN installation inspected to make sure it's all safe to use. My ISP had Skybridge as their technicians of choice scheduled for a Monday - over the phone I said "between 8 and 12" but they put in the 1 to 5 slot, then at the end of that day my ISP called me to see if… Read more

everything was up and running again to which I replied "they scheduled it, but never showed up". I was then told that apparently I had told them to reschedule the appointment (which I ABSOLUTELY did not), so it was rescheduled to Thursday between 1 and 5 - the morning of which I received a text that said "Hi sorry but nbn will be contacting you shortly to re book your job for next Monday or Tuesday" - over 2 hours later and "shortly" still wasn't achieved.

I'm just glad I don't need my internet for work, this is just ridiculous, 0/10 would not recommend.

Worst Service Ever – I also wish that I could give this company a zero I live in a remote area and rely on my internet for everything including my phone after 5 weeks without internet 13 phone calls and a lot of crap from sky bridge like we only have one technician to cover from the Victorian border to central west I finally had a technician come and fix my problem… Read more

who was fantastic and also informed me that he had been in the area several times over the last 5 weeks and could have fixed issue if he had been given the job earlier

Great Customer Service – Contacted our original Solar Power installer and was forwarded to Skybridge who managed to review our inverter and found it to be faulty. They sent someone out within 2 days of our call and within 1 week we had a new Solar Inverter installed. I cannot fault their customer service. Ajay was brilliant in coordinating the information and the visits to our home.

Most useless company ever!!! – Wish I could give a zero! Terrible service!! Had an appointment booked but had to reschedule because of a family emergency, they rebooked us for the following week & my husband took a day off to be home, he decided to call them mid morning to see how far away they were only to be told oh no you don’t have an appointment today, she then told us… Read more

that someone would call back but had to call them back an hour later as no one had called only to be again told oh no no one was scheduled to call you!! Then tried to get them to see if someone could come only to be told they are booked out and only service our area on Mondays… like WHAT?!?! I’m not taking time off work just to be told no one’s coming! They stuffed up and don’t give a crap! Very frustrated!!

Absolutely useless – It’s been 4+ months with no connection yet, they don’t tell you they’ve cancelled an appointment despite giving confirmation that it’s on, they also tried telling us one technician couldn’t come because he had Covid 3 times. The only guy in the country who’s had it 3 times apparently.

The worst FSP in NBN history – I ordered NBN through aussie broadband. Who were great. However was rescheduled 4 times, and each time received a message on the day saying the technician in the area had covid. Exactly the same message and exactly the same typos. No one to call or speak to. Horrible. These people should be stripped of their license. All other houses who went with telstra on the same street got it on the day they were promised through telstra.

The most unreliable company I have EVER dealt with – Satellite nbn installation was supposed to happen on the 24th march, now mid June and still waiting. Have not bothered to turn up twice with no contact, the make contact two weeks later with new random appointment time, then a text message the night before saying install cancelled, then another 4 week wait for an appointment then a text message… Read more

an hour and a half after they are supposed to have shown up saying they won’t be showing up. Call the company to get a new date and they say they will call me in two weeks with a new appointment!

What a joke!!! Starting to wonder if it will be installed by Christmas.

This is what happens when a company has the monopoly, they provide rubbish unacceptable service putting remote customers at the bottom of the IT barrel even more than they are!

People arrange their lives around appointments, they take time off work, they cancel other arrangements…. This company has no regard for anyone else because at the end of the day they get paid regardless!!

An absolute disgrace!!

The worst customer service and installation service provider in the industry – I'd like to give a 0 for this review. The worst customer service..staff basically make up any excuse to explain their incompetence. I arranged for a new connection through Skymesh and noone turned up for the appointment. When I called I was advisedly that the installer left the company weeks ago but noone bothered to call or advise me or… Read more

reschedule. The call centre staff all tell you different stories. Avoid having anything to do with this company or the companies that use them .

Reschedule after reschedule – We were given a date which we were unable to make. Rescheduled. We’re were texted that a closer date was available. Confirmed that we could do that morning, only to be later told they could only do that afternoon. Rescheduled again for a much later date.

Poor communication skills – 12/10/21 spoke to a customer service officer. I had difficulty understanding due to accent. Tone of voice became condescending. It was evident he was annoyed. I then terminated the call

No Thanks Skybridge for NBN installation – Arrived 2 hours late had to take annual leave they were trying to locate a signal from the tower but faced the dish in the opposite direction got on the roof fooled around for 20 minutes screwing and unscrewing my metal roof to finally reveal there is no signal despite all the other houses around having NBN from the local tower Telstra don't ever send this incompetent Skybridge back.

Skybridge should loose their NBN Install contract – I registered with my ISP for NBN fixed wireless. A day was proposed for the install in a couple weeks time. I was told the NBN installer would contact me before the scheduled day to provide an approximate time (e.g. morning or afternoon). I never received any call. I took annual leave off work to facilitate the NBN install. The night before I… Read more

receive a call from Skybridge saying

"Hello, COVID-19 is presenting our world with unprecedented challenges, some of those challenges are restrictions with our deliveries as such your NBN installation will not proceed as planned. Our team at Skybridge are working hard to get you connected and will contact you when we can provide you with a new booking date"

It would seem that Skybridge are now pulling the "COVID card". What's annoying is if Skybridge felt that COVID was restricting their work then why wait to the last minute to message the customer?

I note that if I needed to reschedule the link provided to me via NBN/ISP only permitted me to give 48hrs notice. Why couldn't Skybridge offer the same courtesy that is requested from the customer?

I would have preferred an obvious but honest excuse... "Skybridge are unable to complete your install as it's forecast to rain and we don't want to get on the roof"???

I rang my ISP to ask what was happening, and when the install would occur. My ISP spent 10min trying to get information. They responded saying NBN order the install and they have no control over the installer, A new install date can not be given.

What a joke. I've been waiting weeks. I get the feeling Skybridge are working the system to dodge their contractural SLA's with NBN.

Needs knowledgeable and firm supervision – Unfortunately the nbn installer turned up 6 hours early so installed without supervision. This was the worst, most thoughtless and shoddiest install it was possible to do. We have no other option than to get it reinstalled by someone professional who will think about the job and not simply how quickly it can be done. Then we have to repair the… Read more

roof that was butchered. Extremely annoying - I would like to say do not ever use this company but if you are forced to use them (apparently we had NO choice) only use them as a very last resort.

NO to skybridge – In my opinion IF a lot of companies were like this we could be back in the stone age. Should not have even allowed them on the property, Hindsight, but never again. Immediately cancelled my order thru telstra and would rather go without internet in the house that accept the rubbish I had to wait to receive. So now we go without internet in our… Read more

house. Sure our choice but at least there wont have a bad taste in my mouth every time I use OR pay for internet. No thanks to skybridge for the time wasting, the stress and the anxiety of less than good service

Terrible customer service. 2 missed appointments, no notification, waste of time – Skybridge have a contract to install NBN fixed wireless services from Ericsson who manage the NBN fixed wireless roll out and operation. I have had 2 installation appointments with a no show from the installer, there has not been any notification of appointment cancellation or any reason given. I have had to take 2 days off work to sit around at… Read more

home waiting for no one to show up. They flood you with confirmation calls and sms's the week of install to make sure you will be home on the date of installation and then they don't show up. Great customer service.