Smart Ware Australia

Purchased a watch. Within a short time casing fell apart. Made a warranty claim and provided as requested numerous photographs and video. They said was being looked into. Sent demand email after a few months. No reply. Summary: Very poor quality item very dishonest business.

Would give it a 0 if I could. Ordered what I thought was a fitbit watch. No is a 'rip off' type. Did not work as it should , would not track correctly . After a few emails I returned them (I ordered 2) and they said a refund would be made. After several emails saying 'it has been approved and refund will be 2 or 3 days' nothing has been refunded. … Read more

I have sent about 11 emails with the same sort of reply. Phone number goes to voice mail, chat line does not get a reply Have logged with PayPal. Will see whay happens

Scam. They are listed on the NSW Fair Trading Public Warnings site: "Consumers warned not to deal with Smartware Pty Ltd" 22 April 2024. Yet they are still trading! Suffice to say, stay clear of this business.

I'd give a 0 star review on this company if I could. Total scammers. Have been back and forth with them for months. Watch broke within a month of use. Can't get a repair, warranty replacement or refund.

SCAM SCAM SCAM!!! Bought a walkabout stick vac that died within 6 months. Cost $399.00. Mifi or smartware don't respond to emails and there is no phone number to contact them. Would give zero stars if I could.

BEWARE! I was fooled by the picture of a Fitbit device only to receive a "Fitbit-like" device which I immediately (1-2 days) returned in MAY, it is JULY and I still have not received a refund. They list their returns policy and address is at bottom but claimed to me the address I sent it back to is "unmonitored", really?, and I had to have proof of delivery, which I did and am still waiting. I had to file a grievance with my credit card company.

Total liers theives and cheats Supplied cheap chinese knockoff then have not refunded after 5 months Was retuirned unopened and in perfect order with tracking First denied ever returned then when proven said slow refund as very busy

Company engages in deceptive advertising and illegal trade practices. I bought what I believed to be a FitBit fitness tracker only to receive a cheap Chinese copy. Only after making a complaint to Fair Trading NSW and having them investigate did SmartWare agree to a refund and payment of return postage costs. Although they have an ABN they are… Read more

operating out of a unit in a residential block. Dont be fooled by their slick webpage, they are dodgy as.

Once again I am having to review the worst service from Smartware Australia. I have chased them since early September 24 for a watch or a refund. They have constantly apologised for not doing either until March when they sent their last apology for not sending a refund. I contacted my own bank but they could not help as I was outside their… Read more

necessary involvement by a few days. Now Smartware say they have resolved the matter but cannot or will not tell me how they have done it or when. To quote there last email in March,"its shocking that you have still not received your refund". If anyone has any influence with this company please let me know what can be done. Peter Smith

STAY AWAY! If I could give a 0 STAR review I would! I have been trying to get a refund since December 2024. I have returned the unused watch, given them photos of the package, put a print out of the order details in the package but they have kept stuffing me around because I can’t provide them with the Australia Post tracking number!!!!! Their emails are full of run-around talk. Keep away and don’t consider buying from them EVER!!!!!

Poor communication. Company did not end up shipping the item. I cancelled through PayPal after not receiving any response to my emails. Only once i received my refund through paypal they finally communicated with a confirmation of shipping, which was not correct, it was not shipped at all. Few days later I received an email confirming the refund. Very unprofessional.

Ordered, paid, not received. Total scam. Say the fulfilment group will get back to me. No tracking. Then provide tracking number which doesn't exist. DON'T BUY FROM THIS SITE.

Worst company ever – Worst service. My daughters watch broke and they won’t swap it so I bought another 6weeks ago, paid for it and still haven’t received it and you can’t get through to talk to anyone. Worst company I’ve ever dealt with

Do NOT buy from them – Terrible service. Faulty product and refusal to refund the purchase. My running track is 9-10km, tested on a fitbit and garmin. Their knock off watch counted steps accurately but only tracked 6.4km, and half the calories. Repeated attempts on the same track.

Poor product and service – Avoid purchasing from this supplier. Have tried to contact company and while they initially responded they have subsequently not responded to another emails or phone calls. The product did not match advert. In fact they have supplied a different product to what I purchased.

DONOT ORDER FROM THEM – I would give this company zero stars if I could. I ordered a Sports and Fitness Tracker on February 14, 2023, and never received it. Over a year has passed, and I haven’t received any tracking information or updates. Initially, when I contacted them, they responded with: "Thank you for contacting us! Sorry for the inconvenience caused to you. No… Read more

problem. I'm escalating your issue to our accounts team. If the replacement has not been dispatched yet, they will process your refund. Hope understandable. Is there anything else I can assist you with?"

Despite this, I never received a refund, a replacement, or even further responses to my emails. Eventually, I gave up after they completely stopped replying. Today, I was reminded of this frustrating experience when I received a promotional email from them offering $20 off. This is a fraudulent company—please do not order from them. Save your time, money, and peace of mind!

Poor product quality and inadequate customer service – I bought a kids smart watch through their website ( smartwareco.com.au) around 3weeks ago, which supposedly has 4G, WiFi and GPS. However ,For the last 3 weeks I tried few different SIM cards ( Coles, Optus and felix) by spending around 100 dollars for recharge and sim but all was a waste as it didn’t work out. Keep saying “ no sim or network “ I… Read more

even took it to a mobile provider shop and got checked out with them too, they also tried all their options to fix it but it didn’t solve and they advised it is most probably a technical issue with watch itself that need to fix by the watch company. Also when I tried to register this product through their app it’s says “ product code needs to confirm “ and no other option to solve it or proceed. I am literally fed up with the product and tried to contact their customer service team for the last 2 days but the number keeps getting engaged or dropped.. then I emailed them with my issue and asked advice on return process but they are asking for video and photos of this issue even after explaining it in the email . I tried my best to take few videos and pictures and sent it out. Awaiting response. I never experienced anything like this before and it’s really frustrating. I would have ignored and thrown it in the bin if it was a cheap one. Now am stuck. It was a birthday gift for my daughter

Hate – bought a new health monitoring watch from them. it died 3 weeks after i bought it. they've decided to stop talking to me about it even though i've supplied all the evidence and complied with all their requests. Steer clear.

Bad service – I ordered a watch 11 days ago, I have not received the watch or any advise that it has been sent. I have sent my third email today and am sick of being told it has gone to the fullfilment department, they are obviously not very fulfilled. I have giving them till Tuesday to get me a watch or a refund we wil see what happens

I did get a refund! – Ordered 1 smart watch and 1 fitness tracker totalling around $150.00. The next day I still had not received any kind or order confirmation & began to feel uneasy about my order. I then read the reviews. I contacted SmartWare straight away and asked them to cancel my order & provide a full refund as I was pretty certain that the order had not… Read more

yet been picked. When they replied, I was advised that my order had already been shipped (sorry for the inconvenience) and once I had my delivery, I could then arrange to return them for a full refund. When I finally received my order, only the fitness tracker was in the package. After emailing again, I was advised that the smart watch was out of stock & on back order. I reminded them that I had already asked for a refund & was advised that the item had been shipped. I accused them of lying to me in the first place and told them what I really thought in regards to their business acumen. I asked again for a refund for at least the smart watch which they did provide. In all honesty, I did not expect to get the refund, but I did, to their credit. I aim to remember to never purchase anything from them ever again & I make sure that I read the reviews prior to buying anything else online.

Bought a smart watch that didn't even last 1 year! – I bought a Amoled Screen Blood Pressure Heart Rate Smart Watch Fitbit Style, which didn't even last 1 year before it died. They have a 90 day returns policy. Seems like a scam to me. Sell cheap and nasty products that don't last very long for a high price and stick a short warranty on them that stops right before their short life span ends.

TERRIBLE EXPERIENCE – I haven't received my watch in over 6 weeks and this is their response. "We genuinely appreciate your patience in this matter. We would like to extend our sincere apologies for any inconvenience you may have experienced. We had a conversation with Auspost and came to know that they have misplaced the package somehow. We apologize for this… Read more

mishap. To make things right, please let us know if you'd prefer a replacement or a refund for your order. Your satisfaction is our concern .... We eagerly await your response".