Smeg

I bought my SMEG Red 50's style electric kettle and convinced my husband it would last a long time and be worth the money. Unfortunately, it started leaking from the spout just after the warranty expired. I have sent a message to SMEG - No reply. I am very disappointed in this product.t I also have the 4-slice toaster - it's OK, not great. But the… Read more

kettle is very disappointing, as is getting in contact with SMEG. It's not worth the money. As it turns out, it cost us $150.00 for each year we had it. I did not keep the proof of purchase, as we did not think we needed to.

I am extremely disappointed with the service I have received from Smeg regarding the repair of my Smeg dishwasher (DWA62148). What should have been a straightforward repair turned into a frustrating and stressful experience due to poor communication, lack of transparency, and an apparent disregard for customers' time. When the technician first… Read more

attended, he identified a burnt component that required replacement. However, he failed to tell us that the replacement part needed to be sourced from China and would take several weeks to arrive. Instead, he simply advised that he would return the following week to complete the repair. It was only after we contacted customer service ourselves that we were informed the part would take 6 weeks to arrive. After multiple follow-up calls and constant chasing from our side, we were finally told, nearly 5 weeks later, that the order had been expedited and the repair could proceed. When the technician returned, we were then informed that the dishwasher would need to be taken to a service centre for the repair and that it would be reinstalled the following week.

On the scheduled installation day, we rearranged our work commitments, cancelled meetings, and ensured someone was home to receive the technician. Instead, we received a text message from another technician stating that he did not have the dishwasher and therefore could not come in for the installation. When we contacted customer service, the response was simply that no one was available to install it for another 10 days.

Throughout this entire process, communication has been very poor, inconsistent, and misleading. Customer service representatives were blunt, unhelpful, and showed little empathy for the inconvenience caused. At no point did we feel that anyone was taking ownership of the issue or genuinely caring about resolving it.

It has now been weeks without a functioning dishwasher, forcing our household to hand wash dishes every day while also juggling work and other personal commitments. The lack of coordination between the repair team and customer service has been incredibly frustrating.

For a premium appliance brand, I expected a much higher standard of customer service and after-sales support. Unfortunately, this experience has left me with very little confidence in Smeg's support processes. I cannot recommend Smeg's service to anyone, worst service ever.

I have purchased Smeg 4 slice toaster and had to replace it 4 times; all 4 toasters couldn’t toast evenly something that any cheap $50 toaster can do. If you buy a toaster for bread do yourself a favour and by cheap one from Kmart or any other… Read more

store, if you are buying it for the look buy yourself a picture it will do the same. My suggestion run away from this company.

Bought a cooktop that didn't last the year. After many failed attempts to fix it, now every time i call them to check on the progress they reply with "we are still waiting on the report from the technician " which by the way broke it on his attempt… Read more

to remove the glass top and demanded i get an electrician to do it (which i did and the electrician removed it in one minute by running a wire under the silicone which smeg's technician tried to lift it with utility knife and you can guess what happened next). When he came back for the second visit to replace what he thought was faulty, i pointed out a totally fried socket inside the unit and instead of replacing the socket he hard-wired it. The unit was not fixed and i had to wait an additional week to him to come to have a third look. He said the unit needs replacement. 6 weeks since the cook top stopped working, I'm still here on square one waiting......... can't be more frustrating to deal with. I absolutely regret the purchase of an overpriced appliance believing i would get a piece of mind.

Avoid buying the FSP9610X-1 oven! It is supplied with 1 shelf which makes it challenging to cook more than 1 dish or tray of biscuits at a time,… Read more

negating having a 900mm. SMEG customer service response is shocking, responding with " it only comes with 1 or 2 shelves and the oven can only hold 3 racks at a time", when I am fully aware of this and have only been supplied with 1 shelf and 2 non-functional trays, which are useless as they pull heat from the oven when in use. I regret buying this oven and will never purchase a SMEG again.

Disgraceful service from Smeg. My blue Kettle clearly has turned a green color. Also the steam burns your hand when pooring. No help whatsoever. Their loss. Never again! Back to trusty Breville.

I bought a stainless steel 4 slice toaster and stainless steel kettle. I love these, however, smeg does not make these any more. The toaster back section broke about 6 months ago, however, we could live with this. Unfortunately the kettle lid broke… Read more

this week. I did take all the necessary details, but because we moved everything is still in boxes, so I could not find the receipts. I remembered that I did buy a kettle from Smeg which was not the kettle I bought, but one for my daughter back in 2017. This kettle has been replaced by Smeg 3 times since purchase and a new one which is white, well the paint has come off. The women that helped me basically said tough! She did not tell me any options about repairers and was very rude. By reading reviews I can understand they must get many bad experiences. The purchase of these 2 products was not cheap and you would expect Smeg being so expensive would have better quality products.

Spent about 6 grand on gas top oven and rangehood. Touch display on oven needed repairs, done under warranty. Now 6 months out of warranty, used maybe 30 times in its life( live alone, use air fryer) and display freezes and have to turn off at main switchboard for house. 0 support from smeg. Extremely disappointing. Notice in the reviews they respond very selectively. Could not buy or recommend smeg at all.

Smeg Dual Fuel Freestanding oven from brand new its Big burner was not working. Five time repairs required in 4 years time. Lucky I had extended warranty. Trusted it as a European brand, but not trustworthy. its my last product from Smeg

5/11 UPDATE - Returned the garbage product I bought from them. WAITING ON THE REFUND FOR FOUR MONTHS NOW!!! This is the worst company I've ever dealt with!! ZERO customer service. And a product that's mediocre at best. Clearly, the company has no infrastructure. It's nothing but a shell buying cheap cr#p from china. AVOID IT.

We bought a dishwasher from a new build home where the new owners replaced all appliances with their favoured Miele brand. The dishwasher was manufactured July 2022 and we bought it May 2023. Recently (January 2026) the display lit up like a Christmas tree and the pump was going nonstop. The repairman told us we would have to replace the… Read more

electronic controller and it would cost $700. We got in touch with Smeg to see what they could do. After patchy comms the parts manager sold one to us for $400. Although it was worth fixing at that price point we felt that electronics should last longer than that and we still have to pay for the repair. Poor show!

Update ... the part did not fix the problem (either the part was flawed or that wasn't the problem in the first place). I got back in touch and asked how I might return the part and get a refund. Nothing ... an automated response ... I then tried to connect with someone higher in the organisation and all I got was bounce back emails saying he was on business out of town. And then nothing ... They don't give a stuff.

within a couple of weeks of buying a smeg dishwasher we noticed it leaking from right side of door. had to get service/repearer up to fix. He had to put silicon round corner of door to stop leaking.

I am extremely disappointed with this SMEG kettle. It stopped working properly in less than one year, first intermittently and now almost not at all. This is unacceptable for a product marketed as high-quality and sold at a premium price—especially when much cheaper kettles last far longer. Customer service refused to offer a replacement and only… Read more

proposed a discount on a future purchase, which I find unreasonable for a defective product. Despite owning several SMEG products, this experience has seriously damaged my trust in the brand.

I do not recommend this product.

I can relate to a lot of the reviews here. I bought a set of SMEG small appliances, the toaster, coffee maker, and kettle. My toaster stopped working properly after less than four years — one side of the burners doesn’t work anymore. When I reached out to customer service, they told me it was out of warranty and offered to help with repairs, but… Read more

I’d have to cover all the costs. After I followed up, they gave me a 30% discount as a goodwill gesture. The funny part is that there was already a 25% sale on their website, so it really worked out to only about 5% extra off, and with a $35 shipping fee, it brought the total close to $280.00. I also, saw it for the similar price at another place....so not much of a gesture.

Overall, not the best customer service experience. I don’t expect appliances to last forever, but after spending over $300 on a toaster, I definitely expected it to last longer than four years. I’ll probably stick with the more affordable brands from now on, they seem to hold up a lot better based on my experience. That said, my other SMEG appliances have been fine so far.

…. I have a $12 kettle in my studio :26 years old and still going strong .. we’ve had a beautiful ( looking) SMEG kettle for 4 years and it leaks … SMEG told me, “ cant help! out of warranty! dont make it anymore “ SMEG is posh & good looking but is actually glamorous RUBBISH

$700 Smeg coffee machine requires something to be done to it every 2 to 3 cups it makes. This machine is more high maintenance than if I hired a barista to live with me and make me coffee's. Waste of money.

Almost not working oven, keeps always the same high temperature, can not adjust it. The microwave is broken already (buttons are not responding). These are built-in appliances in 6 years old building.

Disappointed – Nice looking kettle, however for the price point its longevity is poor. My 6 year old kettle has started leaking from the base. Called Smeg, nothing they can do, disappointed.

Smeg oven issues – Absolutely terrible service from Smeg. The service centre is good. But Smeg are the Pits I would not buy Smeg again They didn't even bother to reply to my written email as they assured me they would

Smeg a nasty oven! – If I could give 0 star I would. Over parts to replace cost a fortune. Consumers beware! I bought an oven and have replaced parts on it twice which cost more than 3,000 the oven itself was 10,000. I wish I had bought a cheaper oven would have saved so much money. The generator on these ovens brake non stop!

Terrible experience buyer beware the warranty means nothing – Absolutely disappointed with this company We brought a smeg dishwasher as we thought smeg was a reliable brand and the 5 year warranty sounded great. Fast forward 3 years and the silicon around the bottom of the dishwasher casing started to come away and we was afraid it would leak. Their warranty is definitely not a warranty!!! We had to wait 2… Read more

weeks for someone to come and look at it then another 2 months before the sales agent even ordered one to add to this we had to actually pay $200 even though it was still under warranty!!! The lady we felt with was damm right rude and had a terrible attitude. We now have a new smeg dishwasher but it dosent wash the dishes or dry them they come out dripping wet.Never will we buy smeg again. Such terrible after sales service and lord forbid if you ever had to use their “warranty” An absolute disgrace