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Smile Therapy

Smile Therapy

 Verified
Smile Therapy
4.1

184 reviews

Positive vs Negative
81%19%
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184 reviews
5 Stevie L.  · Received the whitening kit and it is amazing! So impressed
5 Danielle  · Love my product of the whitening powder, have used others before but like this one.
5 Sam  · Have used the tooth cleaner and water flosser and th results are amazing…… Highly recommend!
5 Lacey  · nice lightweight so easily portable to take with you anywhere. love being able to select different colors too :)
5 James M.  · Great product delivered on exactly what was promised excellently priced
4 Chaye G.  · I ordered ultrasonic plaque remover and it does its job.
Emm
EmmWA
  Fair Incentive

Quick delivery, product is exactly as it says and gave my teeth the cleanest feel combined with my electric toothbrush. Will recommend and purchase again when I need to. Website is straight forward and great range of products.

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etcharn
etcharnNSW2 posts
  Fair Incentive

I haven't used their products, but their customer service is excellent. Almost immediate response when I asked for support to modify my order and invoice. Since the purchase, I've been feeling great about this company.

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Disgruntled Cruiser
Disgruntled CruiserNSW3 posts
 

Ordered the Smile therapy teeth whitening powder .. when it arrived it has a use by date April 14 2026, only a couple of weeks away. Contacted them and they said they would replace with another one with a longer use by date. The new one arrived with exactly the same use by date. Will not be ordering from this company again. Really not good enough.

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Reviews with attachments

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Charlotte S.
Charlotte S.4 posts
  Verified

Don’t purchase – Rubbish product, 1st teeth cleaning toothbrush broken. Replacement sent and broke within a month. Not responding on email. The Colgate $5 disposable ones are better quality. Had to lodge a fair trading case just to get my funds back.

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Grace
Grace
  Fair Incentive

Love these for our girls - the colours and the 2 minute timer are amazing!

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Yta
YtaQLD
  Fair Incentive Verified

Absolutely love my new water losses, my teeth feel so much cleaner than after using dental floss, such a delightful feeling! Show reply

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maaaj5ssydney
maaaj5ssydneyNSW3 posts
  Fair Incentive Verified

I have bought the smile water flosse Pro and it is just amazing. I actually didn't think it will be this good but wow wow wow. I am lost of words. This is the best water flosser l have ever used. Now all my family want one. So l am placing more orders. Show reply

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Daniel
Daniel4 posts
  Fair Incentive Verified

Awesome quality scrapper highly recommended does the job that’s required Show reply

Positive reviews

Anna
AnnaVIC4 posts
 

I was skeptical that the Ultrasonic Tooth Cleaner would work. The first time I tried it, I didn’t get much of a result. The second time I tried i, I went slow and steady and to my amazement it’s cleaned off caked on plaque that had been there for over a year. I highly recommend this product.

Gabrielle W.
Gabrielle W.
  Fair Incentive

“Great product. I couldn’t be more happier with my online shopping experience. The website was user friendly, making it easy to purchase the items. The checkout process was smooth and I received my order promptly. Will definitely shop again. Highly recommended” Show reply

Greg
GregQLD
  Fair Incentive

Ordered the pro water flosser and can say I will not be using normal floss ever again. Throughly enjoying the product, and does a good job of cleaning inbetween my teeth. Took a bit of getting used to but after a few days and an online video I got the hang of it. Would recommend this product. Show reply

Negative reviews

Brian H.
Brian H.3 posts
 

I have been a member for over 35 yrs. Have lost their way poor service…incompetent people who don’t know anything about their job m. Too many accounts to monitor. Can’t access in time of need. Insane wait times. Staff does not care or want to help. Access impossible with too many stages of proof. So unhappy with this process. Nothing of there professional statements are true …. Been waiting for 3grs not an offer of a call back…

Smile Therapy
Smile Therapy    

Please accept our sincere apologies for any… Read more

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Deanna Koh
Deanna KohWA34 posts
  Verified

I bought the ultrasonic tooth cleaner. When I opened the product, looked good. It felt cheap, dirt cheap. I brushed my teeth and tried the product. No plaque came out. My teeth are pretty yellow due to years of smoking. I wrote an email asking how I can return the product and get a refund. [Name Removed] responds with instructions on how to use… Read more

the product and to give it a try for a longer period. I sent another email saying please send me a return label postage and I’ll mail the item back and I want a full refund. He sends the address and if I want to keep the product, they will give a 20% discount. No return postage label. I emailed immediately after his email for the return postage label. Still waiting for his response. Very slow and painful return process.

Return policy on their website states: Return and exchange shipping is the responsibility of the customer, unless the return or exchange is a result of our error (e.g. you received the wrong product, or the product is faulty). In these cases, we will cover the cost of return and exchange shipping.

They email non-stop, had to unsubscribe. Was very off-putting.

I am not having a good buying experience and I would not recommend the product or the company based on the experience.

eiffeltower2453
eiffeltower2453
  Verified

I hope this review gets pushed to the very top because this needs to be known that their products are dropships from Temu, but they charge u 7x the price. So unless u like getting ripped off don’t shop from here.

Recent reviews

Patricia B.
Patricia B.QLD
  Fair Incentive Verified

I purchased a water flosser. So far I have only used the standard attachment (included with purchase) but it does a good job in giving you a clean that feels like you’ve just stepped out of the dentist eg, removes plaque build up along gums. I think if there is food stuck between my teeth I would still use a string floss to fully dislodge. I use… Read more ·  1

the flosser in the shower as it is a bit of a messy activity when the water that builds up in your mouth needs to be expelled. I find the water dispenser needs to be refilled multiple times to complete the whole mouth. A good product with lots of benefits overall.

Sandra
SandraVIC2 posts
  Fair Incentive Verified

My Son loves his water flosser pro. He has recently had braces put on & this is by far, the best way for him to floss & keep his teeth & braces clean. Very happy with purchase, communication & dispatch. Highly recommend Show reply

Naveen M.
Naveen M.VIC
  Fair Incentive

The Smile Therapy Water Floss (Pink) works really well and leaves my mouth feeling clean and refreshed. It’s easy to handle, and the pink colour is a nice touch. The water pressure is good and OK for me. Overall, it’s a solid and effective product I’d recommend.

Nichole S
Nichole SQLD
  Fair Incentive Verified

BEST teeth whitening products! My teeth are so many shades whiter after just one use. Easy to order. Fast delivery. I couldn’t be happier! I’ll definitely be a regular customer. 5/5 Stars!

Julius
Julius
 

All of their reviews are fake so I’m giving them 1 star instead of 2 just for that. The shipping was so slow I’ve had stuff ship faster from Bangkok. I ordered a water floss which is not even useful because the water pressure is not as high as it could be. And some of the attachments are useless too, like the one for your tongue, whose tongue is… Read more

that cleaning? Good thing I ordered some real floss with it. If you’re gonna sell a product at least make it higher quality, I bought the water floss for I think $70-$80 on sale, that’s all it’s worth, wouldn’t purchase it if it’s not on sale.

Jod
Jod2 posts
  Fair Incentive

I absolutely love this teeth whitening product.i have noticed a visible difference jyst after a few uses, my my smile is so much brighter now.The process was quick and easy and I didn't experience any sensitivity which has been a problem with other products I've tried. I'm so happy with the outcome and would definitely recommend.

Joy L
Joy LVIC
  Fair Incentive

The water flosser has strong water pressure, and I can easily adjust it to my preferred strength. It’s very easy to use, and I’m really happy with my purchase

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Steve R.
Steve R.
  Verified

The reviews on their website are curated - so no negative reviews there! The water flosser is bad - I replaced my son’s very good unit (another brand), which gave up after five years, and he stopped using this one immediately because it’s just no good. Right out of the box you can tell that it’s cheap garbage and not surprisingly the water… Read more

container on my one broke after a few months. This is really just cheap crap that will end up in the landfill. Regret buying this.

Debbie U.
Debbie U.
  Fair Incentive Verified

Brighter & Whiter! First try & noticed the difference - wasn't expecting that. PEN: Easy to apply, waited 15 mins (no drinking or eating) and magic happens. So, be gone, brown choppers! Farewell!

ava p.
ava p.QLD
  Fair Incentive

I bought the water flosser pro from smile therapy and it works perfectly. I accidentally bought the wrong colour but smile therapy was able to fix that up for me no problem which is great! Amaxing customer service, amazing delivery time and an amazing product.

Luke Taylor
Luke TaylorVIC
  Fair Incentive

The smile dental pod showed immediate results when using for the first time, where it removed the odour and excess grime from my night guard. However, after a week of using it every day, the yellow stain on my night guard hasn’t improved. More thorough instructions on when you should use features like the UV light lid or denture cleaning tablets… Read more

would be helpful. It’s unclear if these should be used daily, weekly, or as needed and what indicates using them. Overall great product tho, and has given me better results than any alternative so far.

Pauline
Pauline
  Fair Incentive Verified

The kids electric toothbrush has been a game changer for my little one — she actually looks forward to brushing her teeth now! We did run into an issue with the toothbrush not charging one day, but the customer service team at Smile Therapy was exceptional. After a quick investigation into the defect, they promptly sent us a replacement. Great product and an even better company — highly recommended!

pippy1086
pippy1086
 

I'm certain this company is a scam! Purchased a teeth whitening kit, and changed my mind after receiving it. Emailed the company, and they advised to return it for a full refund. Returned to post office in original packaging, unopened, and its been an absolute nightmare getting a refund. Multiple emails back and forth, they asked for the order… Read more

number and tracking number which were provided, and then proceeded to say the tracking number was incorrect! I wish I had read reviews before making the mistake to purchase..

Bradley M.
Bradley M.
  Fair Incentive Verified

Easy purchase options through the website along with fast delivery. Great variety of items with all the information needed to know. I find websites vague and misleading in most descriptions, I did not come across that with Smile Therapy and I would happily continue purchasing from them in future.

Theresa
Theresa
  Fair Incentive

I bought an electric toothbrush and an ultrasonic cleaner. Very pleased with both. My teeth feel super clean. The ultrasonic cleaner is fantastic and has removed build up that I was very self conscious about. Next purchase will be for tooth whitener. Super fast delivery too.

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