Snappr

Booked and paid for 2 sessions over one weekend. Automated booking charged me for 4 sessions. First photographer was a "no show". 2nd photographer is holding majority of my photos for ransom for additional money. Paid 4xprice and am beyond disappointed that I can never get images of my special occasion. Never risk using this company

Absolute trash of a business and website. The website does not let customers ask the photographers questions, and the photographers are not always honest. They post studio pictuers indicating they have a studio, but once you pay $500 and book a session, turns out the photographer is just a guy with a camera!! Their website has numerous problems… Read more

they have not fixed for ages. It keeps telling me my password is incorrect, and when I ask for a reset password link, it never arrives. I've been locked out of my account for a month and there is no customer service to help me out.

Booked a photographer with Snappr who has cancelled two days out from the event! Now we are scrambling to get a photographer ourselves. They replaced him in the booking with a terrible photographer (whose work we had seen on booking and told snappr that we did not like) and we don’t want to go ahead with him. They are impossible to reach over the phone to sort this out/ get a refund.

Great Experience for Engagement Party – Decided last minute we wanted to have a photographer at our backyard engagement party and I had used Snappr previously and was so happy I was able to find someone available again. Turned around the full edited gallery in less than 24 hours. I will definitely work with them again! Show reply

Best decision we made! – We were getting married on a budget and the photographer prices were crazy but we knew we wanted to capture the day and not have to keep asking people to take photos. We came across Snappr which was incredibly reasonable. We didn’t have the highest expectations as pricing was significantly less than the other quotes we received, however we could… Read more ·  1

not have been more wrong! Our photographer [Name Removed] was one of the hilights of our day, the energy he brought was amazing, he was so friendly and so fun. The gallery was turned around so quickly and the photos are absolutely amazing, we could never have imagined better. We can’t thank [Name Removed] enough for the experience of a lifetime and capturing the memories!

Amazing!!! – Absolutely thrilled with my automotive shoot experience with Snappr! The photographer assigned was incredibly professional and skilled. They captured my vehicle beautifully, highlighting every detail flawlessly. The entire process was seamless from start to finish, and I couldn't be happier with the results. Highly recommend Snappr for any automotive photography needs! Show reply

Unprofessional. Avoid – Working over 25 years with creatives, I've never had an experience like this. It's just bizarre. I wouldn't ever work with this service again, and based on my experience I wouldn't recommend them. Judging from the number of 1 star reviews, I'm not alone in this view. ----- I had a terrible experience of Snappr. I so seldom leave a negative… Read more

review, but I feel this is warranted.

While their marketing and sales process is slick, I was pretty much railroaded into accepting a photographer by their sales person without having any real choice. The prices are not cheap, cheaper than a real professional, but fair more expensive that hiring a freelancer.

I fond the whole experience there after just terrible.

The one assigned to me was incredibly unprofessional. She didn't have time for a 10 minute Zoom because she was "too busy". I had no real chance to develop rapport or provide a real creative brief to her ... BTW, the photos turned out nothing like I had asked. This is the real difference between a professional and someone who takes photos. A real professional will seek to understand the brief and add value. A person with a camera will take photos and see the whole thing as transactional. And this is exactly what happened.

She was argumentative the whole way through, and dismissive and rude.

When I voiced my concerns to 'Snappr' they avoided me for days. Then when eventually I got through they said their photographer was "straightforward". If being rude is described as something else, fair enough. Apparently she couldn't shoot outside in the rain because it would affect the camera. Yeah, right. Like photographs have never been taken outside in drizzle before. LOL.

She told me that i was not her customer and basically Snappr customers are of little value to her. The final product was sub-par and not what I expected.

Although I didn't rate them on their site, it was alleged I left a one start rating for her (I didn't, but wonder if this is a line they run).

Honest to god I didn't want her to do the shoot and requested a replacement. After learning she had a 1 star review, she came back at me in an aggressive and entitled manner. I told Snappr I want nothing to do with her. Yet, she was haranguing me saying "she did everything she was asked to do". (Well no, I didn't get that opportunity). However, this is not remotely a response I would expect from a genuine professional or creative.

She then proceeded to undermine me and hustle our client for a good review.

I wouldn't recommend this service. In layman's terms, the whole thing sucks. Wish I'd use a professional service.

AVOID! – I booked a surprise proposal shoot on the 12th Feb 2024. Snappr contacted me via phone to go through the details, and the agent email through advising he would be the designated person regarding the entire process. He confirmed a photographer and sent through the link to pay. After paying the photographer contacted me directly to advise he had… Read more

never accepted the booking as it is too far from his last booking he would not be able to make it. We contacted Snappr who advised we would need to go onto their website and report the issue. This action would then penalize the photographer although he was not at fault. I emailed and attempted to contact customer service 3 times to no avail. If we were to cancel on our end, we lose the entire amount, if the photographer were to cancel he would be penalized. Extremely poor service on Snapprs part to confirm on the photographers behalf. The photographer went above and beyond in this instance - he was able to finish his previous booking a little earlier to make it in time for ours. I still have not received any email back from Snappr. DO NOT USE - AVOID AT ALL COSTS.

Inexperienced at realestate shoots – Very disappointed with what should have been a professional photo shoot ($209) from someone who was said to have realestate photography experience. “Photographer” (person with a camera) arrived late, did the bare minimum. No eye for detail of subject matter or suggesting to remove undesirable items from field of view. Offered zero advice of how… Read more

to frame the scene for the optimal photo. Just clicked his camera for 40 mins and left.

Would not recommend or use Snappr again.

Snappr’s overseas based photo editing team attempted to edit some photos online but there’s only so much which can be done.

Capture your best memories with the help of excellent professionals – It is a good option to capture and preserve our best family moments in an easy and fun way. Show reply

So happy with our experience! – Alexander, our photographer, was amazing to work with!! He so beautifully captured our baby and our new life together in a cozy, at-home style shoot. He was so patient and guided us on the poses. We are thrilled with how our pictures came out. We’re looking forward to many more photoshoots with him in the future!! Show reply

very disappointing – Don't use them!!!! They charge you first, then send you the photos without any editing. You have nowhere to call and their email response just pretended to be helpful, but nothing get resolved

Snappr Photoshoot booking – I have an option for negative rating I would have given that. The worst experience related to booking. It's a trap. They charge money and then the assign photographer will call and say, "I can't do the photoshoot on this location." Nothing will work for them even if you offer them an alternative venue. It won't help to call customer service… Read more

either. I am working to take a strict action. So that they cannot play with someone else. It's not about money but it's about the suffering that you have to go through

Do not use Snappr- especially Ilya – I urgently needed a shoot today and had it booked for 11am. All the details were confirmed in an email including that I required the photos back in 24 hours. AT 10.15 (45mins before the shoot) the photographer Ilya sent me a message saying that "in order to provide the photos in 24hrs" it will be a extra $140. This left me in a real bind as I… Read more

desperately needed the photo but that need was being manipulated to get more money. I wonder if they do this all the time. I said no and rang Customer Service to complain and over an hour and a half later I still have heard from anyone at Snappr.

AVOID THIS COMPANY – I booked through SNAPPR for an outdoor photography session on Saturday. I submitted a help ticket an hour before my shoot because I was not getting a response from the photographer through chat. Also, after booking it states that your photographer will reach out to you shortly to discuss details. Needless to say, this did not happen. My… Read more

photographer was a no-show. The worst part is now I'm getting the run around about my refund. Please just find a photographer the traditional way. Obviously, this is hit or miss. Glad I was able to get my shoot through a legitimate photography service. I have disputed the charge through my bank since the company has no one really handling issues but you get a phone call right away if you're having trouble scheduling. AVOID THIS COMPANY!!!

A SCAM – Do not use this service, they take your money upfront and will not help after that. I had multiple editing issues with my photo's such as cropping, overexposure, photoshopping. I asked for the photos to be redone correctly which were not then asked for a refund and they said it was my fault for not being specific on which images had issues. Absolutely terrible

They will steal your money – These are thieves and will steal your money if at all Possible. I paid for a service, was called out of state and now, they wont perform the photoshoot on my return and wont give me my money back either. They have performed no service. Just stolen my more than 250.00

They just want credit card details – It’s all about putting your credit card details in. That’s all they are interested in. There’s no way to ask any details about the photographer, their experience, or specific requests. Customer service simply never responds to you. Awful.

Total Lack of Communication – Our initial photographer we booked cancelled on day of shoot 25/03/2023, Snappr did not find a replacement, even after an email stating they would! We ended up booking another photographer through the Snappr site ourselves, our photographer [Name Removed] was absolutely amazing. Since them I have emailed 10 times and spoken to representatives 4… Read more

times to get a refund and NO return emails or phone calls, I only leave this bad review out of frustration.

Economical family photo shoot – We had a family get together and I booked a photo shoot on a whim through Snappr and it went well 2 locations with both posed and candid photos. Received really fast and then we printed what we wanted it was so much better than the exhorborantly priced “packages” you can get. Will use again.

Too easy – Have used Snappr 3 times now for family functions. Photos are always fantastic it’s so easy to book online and you get the photos back super fast. I highly recommend this business.

we have to cancel the photoshot as the photographer requested for travel cost in the last minute – We made a corporate event photoshot booking in early Feb 2023 for a photoshot in mid March 2023. A photographer is appointed when the booking is made in early Feb. On the week of photoshot, the photographer requested for additional travel cost which I do not mind paying if this was told during the booking in early Feb 2023. However, the travel… Read more

cost was requested just a few days prior to the event which made me feel that I am stuck and has no choice but to accept this cost. I called another photographer and cancel this photoshot as I do not like this experience and how the additional fee is charged towards the last minute. After cancellation, the back office called and mentioned that the photographer has cancelled the additional travel cost. I think this is not the way a service should be provided. If the photographer has to drive a long distance, then additional travel cost should be provided and informed upfront when the booking is made. I think this will be acceptable to everyone. By leaving this additional cost towards the last minute and leaving no much room for rearrangement, this is not a good experience. If a job is too far away, the photographer should reject the job and allocate to another person who can be nearby. If accepting a job that is far away, travel cost should be informed upfront and not towards the last minute. Overall, the refund and cancellation is smooth but I am giving the overall experience 1 star and I hope this scenario can be minimised so other people do not have to go through the same problem as us.