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Software Mart Australia

Software Mart Australia

ABN: 43657323491
Software Mart Australia
2.2

23 reviews

Positive vs Negative
30%4%66%
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23 reviews
Ian P.
Ian P.
 

THE SAME AS MANY OTHER PEOPLE = NO SUPPORT / HAD TO REWRITE INSTALL / NO INFO ON PUB2021 COMPATABILITY WITH OTHER OFFICE VERSIONS OVERALL WORST COMPANY EVER FOR SUPPORT - RATEING -1

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David R.
David R.WA
  Verified

I’ve purchased msoffice products from this website a couple of times over the last 2-3 years and have always been satisfied, no problems at all. There are some limitations (single activation, etc) but for those complaining, they’re disclosed before you purchase. I would purchase again.

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Consumer70
Consumer70NSW3 posts
 

Avoid this organisation. I purchased Microsoft software from Software Mart Australia and the installation process was highly questionable. I was instructed to uninstall around five existing Microsoft products from my computer just to get their… Read more

software working. That was an immediate red flag and posed unnecessary risk to a stable system.

I stopped the installation because I did not trust the process and requested a refund. Hadi refused to return my money.

Based on my experience, the software setup process was risky, support was poor and customer service disappeared once payment was made.

Like many others who experienced the same issue, I strongly do not recommend buying from this organisation.

 Follow-up  · No refund given. Avoid this organisation.

anonymous
anonymous
 

Scam, activation keys are already in the internet domain and single use only for LTSC deployment, I had to make my own Deployment install to resolve installation problems. Thier support is useless and not informed users will have more issues than I did with installation of thier products.

Andre F.
Andre F.
 

I found this out after I ordered the SW . No official Microsoft affiliation: The domain is not listed among Microsoft's official partners or resellers. No trust or reputation data: The site does not appear in trusted review platforms like… Read more

Trustpilot, SiteJabber, or Scamvoid with a positive reputation. I asked for a refund within 10 minutes of the order and this is what they said; as if the above isn't a proper reasonning. I am now dealing with my bank.

hello@softwaremart.com.au 8:20 AM (5 minutes ago) to me

I am afraid that a refund without proper reasoning will be deducted up to 80%. Please check the terms and pages that you agreed upon during the checkout process.

 Follow-up  · ordered the MS project SW, no terms identified.The bank reverse the charges as they have recieved many complaints and determined the company is fraud

Michael
Michael2 posts
 

Just been scammed, took my money, no product key, no response to numerous emails and messages BUYERS BEWARE

Lordy
LordyQLD33 posts
 

Unable to give zero or negative THIS COMPANY IS A SCAM Product keys are of limited use and any representation of lifetime is garbage. No changes of hardware is allowed so lifetime is limited to current hardware configuration including any OS software updates LIMITED AND NOT LIFETIME VERY DECEPTIVE ADVERTISING

Paul Newman
Paul NewmanQLD
  Verified

Scammed – I'm another buyer who should have checked first. Attracted by the price and should have checked. The product key which was not related to my purchase, attracted the attention of Microsoft who stated the key did not relate to my purchase. In fact, the key related to a multi-user system. MS warned me I was using fake software and quickly blocked… Read more

my ability to use Word and XL. The "representative" of Software Mart dodged, weaved, blamed my ineptitude, told me to keep trying, insisted the product key would work if I kept trying, ghosted me and whatever. I gave up. I've blown my (small amount) of money.

Bill
BillVIC2 posts
  Verified

Seems to work well – Downloaded and installed inexpensive version of Office 24, and it went without a hitch

seth hamon
seth hamonNSW3 posts
 

Piratebay upgraded but it works – It works but I don't think they have permission from microsoft for what they are doing. Follow the directions for microsoft office and it does work but it seems like pirate bay upgraded.

Christian Graus
Christian GrausVIC9 posts
 

This is a complete rip off – They sell you an OEM key and tell you to download from Microsoft. Microsoft don't let you dowload, there's no way to get the software. The staff were very rude and told me if I don't have IT knowledge I should ask a family friend. I am a software developer

Christopher G.
Christopher G.NSW
 

Unable to activate – Purchased Microsoft Office but did not install immediately. When install attempted the key would not work. Support advised that the software must be activated within 1 month of purchase and I was outside that period. No mention of the need for immediate activation on purchase. Waste of my money and time. I will never use Software Mart again. No offer of refund or a working key.

Zeb S.
Zeb S.2 posts
  Verified

Finally got there in the end – I purchased office 2016 from software Mart Australia. I had all sorts of difficulty downloading and activating the product. However the person on the other end of the chat was patient with me and walked me through the necessary steps.

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Susan R.
Susan R.
 

Do not use!!!!!!!!!!!!!!! – I purchased a Microsoft key through this site and it has been nothing but a nightmare. I bought a new laptop to get this installed and spent $1000 on a new laptop. When I went to go install the key it did not work. I tried to contact had who gave me support and I ended up with a faulty Microsoft system. When I tried to contact him, he refunded the… Read more

money and then started to call me stupid they have left me with a faulty laptop through their support and their instructions do not use at all worst customer service and you are paying to get your lap top corrupt

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David Hart
David Hart
  Verified

An Absolute Scam! Software Mart Australia's Deplorable Service & Illegitimate Products – I wish I could rate them lower! My encounter with Software Mart Australia has been nothing short of a harrowing nightmare, and I urge everyone to steer clear of this deceitful pitfall. After being seduced by their high trust review scores, I decided to purchase Windows 10 Pro, expecting a seamless transaction and a legitimate product. How naïve… Read more

of me! Not only was the promised digital copy blatantly delayed, but the subsequent customer service disaster was akin to pouring salt on an open wound.

Let's get straight to the point: their product keys are ILLEGAL. When I inquired about the legitimacy of the Windows key (a standard query for any discerning buyer), I was met with a barrage of insults, condescension, and downright disgraceful language from their so-called "customer service representative", Abdul Hadi. This man had the audacity to throw words like "you are so rude", "get lost", and even resorted to profanities. No genuine company would ever condone, let alone display, such abominable behavior.

But the most revealing and concerning part of this entire ordeal was the aggressive defensiveness when questioned about the legitimacy of their products. This, paired with my experience, paints a clear picture: Software Mart Australia is not just providing sub-par service; they are actively involved in peddling illegal product keys.

In this day and age, scams are aplenty, but I never expected to fall prey to one with such audacity and gall. It's imperative that potential buyers understand the nefarious underbelly of Software Mart Australia. Do not be fooled by manipulated trust scores or flashy promises. This company is a ticking time bomb of deception and fraud.

I implore you, save your hard-earned money and your peace of mind, and look elsewhere. This isn't just about bad customer service; it's about a company thriving on lies, illegalities, and sheer disrespect for its customers. Beware and be warned!

Stapo1960
Stapo196014 posts
 

HADI is NOT a SCAM – Based on my experience with Hadi from Software Mart Australia the entire process was faultless. I experienced some issue downloading Microsoft 10Pro Version but i believe this was my fault. Contacted Hadi by e-mail and he was straight onto rectifying and downloading it for me. I would defiantly use Hadi again.

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Mitch L.
Mitch L.
 

Scam site – Ordered a MS office key - key is invalid, attempted to validate it via Microsoft but it does not work.

Tricky
Tricky8 posts
 

Software Mart delivers the goods again – In spite of disappointment expressed by some people on this site, my experience has been first class on the last 3 occasions that I have dealt with Software Mart Australia. Sensible pricing with trouble-free installs & activation. Well written instructions virtually guarantee a simple installation. On one occasion the supplied key did not work & a single email had my problem sorted within 5 minutes.

Samuel Chan
Samuel ChanWA
 

It is indeed a scam – Sold me a used windows 10 professional license and a cracked windows 10 professional download from a dodgy website. After contacting Microsoft, they told me the key was a pirated key which had been sold to many people in the past illegally. I also followed one of the reviewers advise here and purchased the legitimate license from softwaremaster and it worked just fine verified by Microsoft over the phone line.

Rex
RexNSW2 posts
 

Excellent Post Sales Support – Great assistance in helping me to install MS Office. Recommended.

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Steve
SteveNSW5 posts
 

Software Only Lasts 30d (see images from company below) – I purchased software from this Company and when I had trouble with it, I was told to order another set for a second time because the software terms only last 30d (See the image of our chat below). Tried to call every number but as usual with these companies nobody answers. [Name Removed] is helpful until you have a problem, then you get pushed to their management via email. This also ends badly. Choose another company for your software.

Mike
MikeWA8 posts
 

SCAMMER SCAMMER BEWARE – I purchased office 2021 pro plus and windows 10 professional for higher prices compared to other sites. I was skeptical even with the reviews which seemed like bots. Anyways i went ahead with the purchase and when i went to activate windows 10 pro it told me it had already been activated maximum number of times which meant Hadi from software mart… Read more

was selling volume licenses which is illegal. As for office 2021 pro plus, it was successfully activated however it turned out to be a pirated download that software mart had sent in the email so i am over $200 out of pocket! I ended up purchasing from softwaremaster.com.au for cheaper prices which surprisingly went all smooth and was all legit.

jumbeen
jumbeenSA83 posts
  Verified

Really helpful. Great customer service – I purchased an upgrade of Microsoft Office stand alone product. I installed it in my old PC and it worked perfectly. Then I uninstalled it so I could reinstall it in my new PC a week later. Microsoft refused to recognize it and after jumping through hoops with Microsoft HELP centre, I got no where and had to ask Software Mart for help. They… Read more

were understanding and very helpful fixing the issue. Communication was excellent. It is a pleasure doing business with a company that treats its customers with courtesy and respect. I thoroughly recommend them to anyone looking to buy or upgrade their stand along Office products online.

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